Gourmet Burger Kitchen in Mendip

Burger and chips were very tasty but the price is too high and the atmosphere in the cavernous restaurant is pretty cold

Had an enjoyable meal here with very professional and helpful staff.

Hated being put in the middle of the restaurant as it was empty on a Monday. Bright light bulbs over the table was awful. We weren't asked if the table was ok! Kitchen staff were enthusiastic and food was good. Very expensive

Given the proud claim food was made from scratch on a notice board in the store there was a realy bad service when asking if it was possible to find out if items had sweetener in, in response to a allergy question. Staff were not willing to check ingredients and on the advice of the manager recommended ordering something plain. I understand there is a risk with allergies but there was a total lack of willingness to offer any help or it seemed try to provide an answer that should have been possible to provide. I would not expect every dish to be checked but to check a specific menu option I feel been possible... The restaurant did have free tables and was not overly busy at the time of my visit. Disappointingly we left and found a brilliant level of service at the prezo on site

My recent visit to The Gourmet Burger Kitchen located in Clarks Village was an absolute delight, earning a well-deserved 5 stars. From the moment we stepped in, the warmth of the welcome set the stage for what was to be a wonderful dining experience. We were greeted by a charming young lady dressed in a crisp blue shirt. Although her name eluded us, her hospitality did not. She escorted us to a cosy booth-style table, number 20, and explained the ordering process with clarity and a smile. The choice between using a QR code or ordering at the counter was appreciated, catering to both tech-savvy customers and those who prefer a traditional approach. Keeping our order uncomplicated, we opted for three cheeseburgers paired with three portions of skinny fries. The wait for our meal was brief, a mere 10 minutes, and the presentation when it arrived was mouth-watering. The fries were served in a generous cup, their slender cut being precisely to my liking - none of those overly chunky, carb-laden varieties here. Now, the burgers – they truly were the pièce de résistance. Each was cooked to a medium/well done perfection, achieving that crave-worthy crust on the outside while still retaining a pinkish hue within. The quality of the ingredients shone through with each bite, confirming GBK's commitment to gourmet in not just name but also in taste. Midway through our meal, another staff member, a bearded young chap, checked in on us. What ensued was a friendly exchange full of light-hearted banter regarding a recently purchased teddy bear – his approach to customer service was commendable, making our visit all the more enjoyable. To conclude our dining experience, the lady who had shown us such a warm welcome returned to inquire about our meal. I playfully jested that the meal was so 'disgusting' that I had to ensure every last bite was consumed to confirm its awfulness. The staff's humour and engagement were truly refreshing. The cleanliness of the restaurant and the easy accessibility for disabled patrons added to the thoughtful layout of the establishment. Condiments like ketchup, mayo, and mustard were readily available for those who wished to add a little extra zest to their meals. In summary, The Gourmet Burger Kitchen in Clarks Village is a must-visit for any burger enthusiast or anyone looking for a memorable meal with service to match. I wholeheartedly recommend this gem within the Clark's Village shopping outlet.

Did a spot of shopping in Clarks village and was super hungry. Had some great food at GBK would happily go back. ✔️ Staff were friendly ✔️ We got there just before the lunch rush so were seated quickly too. I'd spotted someone had missed their mouth and left some of their food on the chair which the staff were quick to clean up, even thanked me for pointing it out. ✔️ Food was really good ✔️ Atmosphere was lovely I'd definitely go back next time we're there.

A solid but not spectacular burger. Prompt polite service and plenty of space to stretch out. A bit far away from my house but if I was in the area I'd go back.

It used to be our go to every time we’re in the village, sadly will not be returning. Feel like we’ve given them plenty of chances too with our last 3 visits going from bad to worse, with everything from completely missed whole kids meal when we asked for take away to wrong burger for one and chips for another delivered after long wait and fresh and FIZZY being completely flat because they don’t have sparkling water atm (happy to charge for it and not advise while being ordered though). It’s been extremely disappointing and we are happy to have been recomended other better places around (for burger and other food) so we don’t have to come back.

Took a while to get a table, but good friendly staff and service once seated. Very tasty food.

Have been here many times before. Always been a fan in the past & enjoyed the visits.... However..... In brief, regrettably, price has gone up but service & food quality has gone down :( Staff bearly speak & just tell you to use the app to order & pay (which is challenging in itself as signal is poor there?) Food was smaller portions & the burgers were still pink on the middle but charcoal on the outside??... Did ask for well done but cremated on the surface doesn't constitute this! Disappointing really as gbk was always a good go to for a 'better burger' but sadly they're slipping. Surprised really as several have closed so you'd think they were conscious about keeping the remainder one profitable?.... There's a spare retail unit next to them where f&b's was - fingers crossed 5guys moves in there. At least then they will have some healthy competition!... + You can get a banging burger (tad cheaper as well) sorry gbk but just saying as I find

Very nice food, friendly staff and child friendly

Unfortunately, GBK has been slowly getting worse food wise. We thought we'd give it another go today & were very disappointed. Their burgers have gone downhill & we both feel unwell after eating there - definitely won't be going again. Not what it used to be.

Food was very poor quality and not worth £40 we paid for a basic burger and chicken burger without a bun. The App to order took ages to load. The couple at the next table left about 60% of their meal which shows how bad it is there. Very disappointing all round, wouldn’t go back, even if starving.

Unfortunately the food was lukewarm and took a long time to arrive considering the restaurant was nearly empty. They also put ingredients in the burgers that we specifically asked to avoid. The bartenders were chatting for 10 minutes after our drinks order was put in so we didn’t get our drinks for a while. The food was delicious albeit the wait and temperature, and staff were overall friendly. A disruptive family were seated next to us even though the restaurant had plenty of empty tables so we needed to move - the waitress was very understanding.

A long wait and cold food! The chicken salad was poor, more like a side salad than a main. The burger tasted nice even though it was cold. Had we not of had to of already waited so long I would have sent the food back!

We booked a table for the bank holiday Friday and it was really busy understandably. Was told a 40 min wait for food over an hour later and two chasers for literally 2 burgers and chips and we eventually got there. One Medium burger was cremated and the other completely rare. If your restaurant specialises in burgers and you can't get that right it's a worry. I ended up taking mine up and giving it back to the chef through the open kitchen. No apology. I think the lady was the manager of the front of house and was lovely but getting stick from customers left right and centre and was clearly upset. No staff and no care from the kitchen it's embarrassing and out of order to leave one person out the front to manage the issues run off her feet. The only good thing was a full refund. You have sent me two 50% off vouchers in less than a week despite me unsubscribing and I've absolutely no intention of coming here again..

Good place for lunch with higher quality than expected although service was a bit impersonal. They sat us on a long table shared with other people when individual tables for couples were available. Inconsistency with the meat grading but good taste.

Nice burgers place in clarks village. The chicken was tender and crispy in the outside and the beef was one not done and one done instead of both half done but the taste was good.

Visited Easter Saturday - Very average burgers… and absolutely terrible service.. very rude manager, dirty tables had to wait 30 mins just to get a drink, and then had to go and get them ourselves… clearly very understaffed. Because we had a dog we sat outside not realising we had to wait to be seated and we were then criticised and it felt like punishment having to wait so long… for not being seated… happy to take our money at the till.and even then we were overcharged. . we get that you were busy but a bit of courtesy would have gone a long way… Train your staff better… I very rarely comment on things like this but GBK you need to get your act together !!

Beef and chicken absolutely incinerated. Ingredients missing from two of the three burgers. Items missing from kids meals. Don’t waste your money!

Tom, willow and georgia were great

Great food & service. Always consistent. :)

Had a great lunch perfect burgers, good service!

Great service and amazing food, took my daughter for her birthday and cause she was with paying adults she ate for £2 she had a big burger and chips so we were very happy with that. Would recommend for sure!

the manager tom was awesome. he fixed our wobbly table and made up feel very at home. the food was delicious and came very fast.

Absolutely delicious. Loved it! The korean bbq burger was delicious

Had the blue cheese burger and it was really good. Love blue cheese wish more places offered this type of topping

Absolutely delicious! Had a mighty burger and was wonderful.

Great food, wonderful service and a amazing atmosphere

Great food and great service with a lovely atmosphere

It was a very good experience and very good restaurant

The food was amazing the staff eas very kind and the preparation was really quick, music ambience was comfy and the temerarire in there was really nice too

Really nice burger and very pleasant staff.

Best place you can go for food very good!!

Decent food and quite a nice place, to be honest. We went there for lunch on a Sunday. We ordered drinks, a starter to share, and two burgers. The drinks arrived very quickly but we waited 45 minutes for the burgers and sadly, this wasn't the worst bit. We never got the starter despite enquiring about it twice. When my husband went to ask for a refund, as we were tired of waiting, the manager was not bothered at all and as pointed towards the food preparation area, he said "your food has been there for a while, I wouldn't have it neither as it's probably cold". To us, that sounded very weird, like he couldn't care if his team performed well or not.

Amazing service, amazing food, amazing place to have a meal and very filling!! Enjoyed it a lot!!

Great food, excellent service and a yummy vegan burger

The palace was packed and it is always busy, the food is 💯 worth it and delicious. They could do with more space.

First time visiting was very impressed with everything

Great food amazing service and very kind staff will come again

Food tasted really good n personally I’d come back

Absolutely excellent. The boys loved it and so did my wife and I. A rare treat for us as there in GBK local to us so when we get the chance we go. Burgers are really good as is garlic mayo that normally I do not touch The onion rings were amazing as we're the chips A wonderful treat enjoyed by us all

Delicious even my 8 year old loved it and ate everything!

The fries were so nice and crispy same with the chicken but the chicken was crunchy and juicy I would give 10000000000000000 stars but it only goes up to 5 I would recommend

Great service from Willow and Sophia!

Great service from Sophie and willow

Lovely food and great service! Tom and Sophie were very helpful!

Really enjoyed the meal here - refreshing to be welcomed with the dog indoors too. Happily eat at GBK again

One of the greatest burgers I’ve ever had, our waiter and server Tom was absolutely amazing, so welcoming and helpful throughout the meal, would recommend very highly.

Absolutely stunning food, incredible fantastic service from Tom, lovely drinks. Will definitely be returning!

Enjoyed a meal this evening. Great service, lovely staff. Kids meals were a good size. The hey pesto was amazing! Thank you to Georgia and Sophie for the fab and friendly service ☺️

Love this restaurant great food always got a reasonably good atmosphere

Had a lovely meal, Sophie was an amazing server:)))

Amazing food, good children's menu. Prompt friendly service.

Great friendly service and food never disappoints!

Sophie served us, amazing host, and helped us a lot and food was great and quick

Sophie and Tara were very kind and helpful.

Kieran was really helpful and friendly.

Fantastic food with amazing service from Kieran. First time the kids have eaten here and they loved it all

Kieron and Sophie were amazing today good food thanks

Best quality burgers out there. Plenty of space to eat and good atmosphere. Staff are a credit to GBK. Kieran was excellent at helping us with our order. Definitely coming back.

Kieran was amazing service and the food was great. Highly recommend

Extremely slow service and the food was lukewarm on arrival. We had to wait over 5 mins for our sides. For the service the food was over priced, but the staff were amazingly friendly and helpful.

Absolutely fantastic service by kieran and Georgia, the food was cooked absolutely devine by George that chef can cook

Had a gorgeous naked rocket man today cooked immaculately by George and fabulous customer service by Kieran, wonderful experience, thank you all

Lovely food and great service from Kieran.

Great service today and Kieran was such a help, thank you !

It was very nice and the food was delicious and quick Mr Kieran was nice and very friendly

Delicious food and atmosphere. Mr Kieran, good service and more friendly.

Ordering on the app was nice and easy, the food came within a good time, Kieran was very helpful today and the service was great

Ordering here was, great food, great service would definitely recommend coming here. Kieran was a great help !

Really impressed with our meal today. First time we've been to a GBK and won't be the last. Great value. Service was excellent thank you

Waited 55 minutes for food, when we ordered it was very quiet so not even busy. We and others Waited 5 to 10 minutes to be even shown to a table. Service was very poor. Food when it finally came was very nice.

Lovely food lovely staff and clean and tidy! Recommend

Great reputation. Went for the lunch time deal which was good value. Will be coming back! 😃

Clean establishment. Friendly staff.

Great food and great service by Sophie. We will be coming again

Food excellent and the staff lovely

The food was great, would say it was cold the restaurant it self was cold but still nice

First time I have been here was such a nice atmosphere and staff where all lovely

My uncle works here he is great at his job

I have now visited and eaten here 3 times. The food is excellent and the service good. Well worth a visit. Best to book at half term when lots of people are visiting Clarks Village.

such a lovely restaurant.10000% recommend!

Really tasty burgers. My favourite is The Taxi Driver with chunky fries and onion rings on the side. Food is cooked to order. Milkshakes are delicious. Strawberry is a must. Best to go before 12pm as it is popular and gets busy. It's a tad pricy but worth it if you've got a few quid spare.

Extremely tasty burger will come back

Very nice food , good atmosphere well priced

brilliant service and good love it

Food was great and the staff were excellent

The best burgers ever and the nicest garlic mayo I've had. The staff are really friendly too

We had a pint of beer and a latte 2 burgers and chips for £36. I went out of the place feeling hungry. Its all very expensive for what was a child's portion it seems. Won't be going back unless we win the lottery.

Food portions are expensive and small. The burger i had was okay, not bad but also nothing special. Chips were nice enough. There is no table service, so you'd have to use the app or go to till, which on the day only had 1 server for a very, very busy restaurant. Was queued for 15 to 20 minutes. The lady that brought our drinks was lovely, but the people that brought food didn't communicate with us other than to say what items were.

Extremely clean, food was perfect. staff very attentive just a shame the loos were closed / out of order when we visited last.

Food was OK. Good job you order yourself via QR code. Manager needs to go on a customer service course and the toilets need fixing. Don't expect a speedy service. Manager thinks 6 tables means the restaurant is full and doesn't like cleaning tables.

Great service, great food and my says your onion rings are to die for

Georgia was so helpful with my GF intolerance!

Great place. Service was excellent - really friendly and helped through any issues. Thanks!

The stars says it all. Lovely!😍

Overpriced average burgers in a very noisy environment. Orders by QR code at the table with a tip automatically added.

george is amazing, great date. thanks tom for setting us up

Not really good customer service