Good And Proper Zero in North Somerset

Rocked up at the services, gagging for KFC. Tried to place an order at the counter as seven out of their eight order points were out. I was told very firmly by a short acerbic girl that they had been told to advise customers to queue for the one auto service point because otherwise the kitchen wouldn't see the orders. Rubbish! You simply take the order at the counter and then tell the kitchen there is a check on. Service was zero. £22.00 sale lost to Burger King next door.

Firstly, the table service was excellent. The reason for one star is simply that the manager (whom I spoke to but who took no responsibility) clearly had no concept of training staff in how to deal with people waiting at the entrance. Simply put, it should be everyone’s responsibility, as soon as someone appears, to engage. Patrons understand that waits can occur, but in this case, we had a reservation, turned up and several staff saw us (including one delivering food beyond us to the bar). Then, whilst I ventured inside to complain, a staff member walked straight past my wife and sat the next couple and we then had to wait considerably longer than the promised ‘2 seconds’ to be seated. As we were being seated, I asked to speak to the manager. A man came over to ask if we wanted drinks and it was only when I asked if the manager was coming that he admitted to being the manager. He then ‘explained away’ what had happened by not being in the room and therefore not knowing what happened (implying he did not believe me) then refused to speak to me and tried to only speak to my wife.

Nice staff and a friendly atmosphere. Food basic but fine, traditional pub.

We had a table booked but on arrival it was closed and they didn't even cancel our booking when we phoned them to ask if they was open today they said no there doing kitchen work we had to go elsewhere which was not the same ,as we was really looking forward to a new year treat of bear grills

Great breakfasts after a lovely dog walk on the sands. Staff are superb, friendly and welcoming. Food is excellent as is the cleanliness. You won’t be disappointed if you pick this promenade cafe for a refuel.