Gong in Southwark

HOLLY, HOLLY, HOLLY!!!! A superstar from start to finish. Her detail and knowledge left us needing nil. A formal and fantastic service.

I had a wonderful time at gong at the shard, the food was delicious and very well presented. And the drinks were amazing. I must give a special shout to our hostess with the mostess Holly! She’s was incredible and so attentive to our parties needs. Everything and anything we needed she was on point! The best host! Would definitely come again just for her

I often visit GŎNG for special occasions, but during one of my recent visits, the service left me with a sour impression. Despite this, I decided to give it another chance and invited a friend to celebrate her birthday there. This time, we were attended by Maria, and she truly went above and beyond. She was incredibly attentive, ensuring we had a fantastic experience. Her cocktail recommendations were spot on and added to the enjoyment of the evening. Thanks to Maria, this visit was a memorable one, and I’m glad I returned!

Fantastic views, beautiful food and drinks. The service was brilliant

Went to Gong to celebrate my friends birthday and was taken care of by Luciana she was so attentive, she made our visit memorable

Luciana was amazing!! Love her and for spoiling our mums with a rose cheesecake ☺️

My partner and I came here to celebrate my birthday and the whole experience was amazing. It started at Reception where they were able to seat up even though our reservation was an hour later. Mira was an exceptional person who accommodated my allergy requests. Her attention to service was impeccable. The two drinks we had were both strong and delicious. Mira even was kind to take a picture of my partner and I for memories. A birthday to remember and now I will prioritize this hotel for my accommodations in the future.

We were warmly welcomed by the complete staff of Gong. A perfect start to celebrate the Birthday of my boyfriend. Mira, the Waitress in charge of us was absolutely gorgeous, friendly, and we appreciate her for being an absolute treasure.

Spectacular views and great cocktails...and great service from Holly

Such a beautiful spot with insane views of the city. Holly was the best!!! So kind, attentive and fun to chat with :) such a treat to do drinks or dinner here when in London

We had an amazing first trip out with our newborn! The lobby greeter was very warm, friendly and helpful, and the service we received from Holly at Gong was excellent - we really appreciated her attentiveness, kindness and professionalism. Thank you to all!

Margo was absolutely amazing in helping me celebrate my husbands birthday.

Well... Of course you have a spectacular view of the city, but the drinks are nothing special. The cocktails for £25 each are unspectacular, carelessly prepared and rather small. An Aperol costs £22 - of course, you pay for the location but we would have expected more from the drinks, after all you want to be a 5 star hotel bar. The beer selection is also manageable (a non-alcoholic and a pale ale). You can do it, but you don't have to... it definitely wasn't the highlight of our trip to London. If I were to do that again, I would rather just pay to go up to the viewing platform - then also with a panoramic view.

Only had cocktails but I would definitely love to come back for food! Service is fantastic, (thank you Luis & Holly) The atmosphere is epic! Then you have that table VIEW!! Oh not forgetting the loo with a view? 10/10 would recommend.

Super nice and super nice employees

Highest views in London. We picked a great day to visit. Superb service from the staff. Be sure to book ahead as it's very popular.

You have to have a reservation in advance. I recommend coming during sunset. The food is great and service is excellent. Everything is very expensive obviously

The view is the best! The food was good, and the service from María was excellent—she is very kind and attentive.

Cocktails and food are good, and the view is breathtaking, but what really made the difference for us was the service - Holly is the best waitress you can ever meet. Thank you Holly, we'll come back ❤️

Gong had a really nice atmosphere and delicious food and drinks. We were served by a lady called Luciana and she was very kind and provided great service. Thank you again

It's been a while since my last visit and unfortunately the standard has dropped a bit. The drinks were good and the view will always be a winner, but it's doing most of the heavy lifting. It's too busy, there is no cloakroom so the place looks chaotic and messy, we had other peoples bags and coats draped over the back of our seat. The floor needed sweeping and the tables wiping down properly. I had a drink spilled on me which is no big deal, but I'd expect it to be comped in a place like this, I just had a handful of bar napkins given to me which were then left on the table the rest of the visit. You need more of an eye for detail at this price point. If I was staying at the hotel I'd be pretty annoyed. They know tables are guaranteed to be filled regardless, so feels like they have just given up.

I went with a group of friends and we had a lovely experience. The team was accommodating. An hostess (black lady in red, I forgot to take her name) helped with seats by the window for 90mns. We had rose champagne and we enjoyed the view. Thereafter we sat at the bar and ate while also watching the chef prepare our meal. The chef was friendly and warm, telling us how he got to learn to make Suchi. We were attended by Ousman and Kassim and they took really good care of us. We were also greeted by the manager Julien. Ousman arrange for a visit of the pool bar section that was a nice touch and he got me glue to manage a little /big issue hahah. Overall a lovely experience and I will definitely come back. Thank you yo the team.

Maria, half Spanish, half Moroccan, charming, we had a nice time, a kiss Maria

Cocktails really Worth it with those fantastic views served by a fantastic Spanish waitress, María.

Great service. Maria was so lovely, took many great photos of us

Stunning views and delicious drinks, but the warm, personal welcome and excellent service are what made our drinks at Gong so special today. Thank you Alina & team!!

María the best waitress ever Very kind and professional She help us to take a cocktails decisions and she spot it Please next time ask for Maria and you will feel like a home

Maria was a lovely waitress. Recommended the delicious aviator cocktail. Made us feel right at home- even on the 52nd floor of a glass building!

Loved it. Beautiful views Great service

Amazing place, beautiful view, delicious food and Maria was very lovely and kind with us 🌟🌟🌟🌟🌟

Maria and Luis made our evening at Gong spectacular!

Did not have the food so can only comment on the (amazing) cocktails! Skilfully prepared and super creative, the cocktails are expensive but really taste amazing and you’re obviously also paying for the incredible view. I recommend!

Amazing service and experience! Breathtaking night view of the city! Must visit!

I recently visited the Gong Bar at the Shard and was blown away by the experience! The views of the city are simply amazing - a must-see for anyone visiting London. The food and drinks were also top-notch. I enjoyed a delicious meal accompanied by creative and expertly crafted cocktails. But what really made the experience stand out was the excellent service. The staff were friendly, attentive, and knowledgeable. Overall, the Gong Bar is a great spot to take in the sights of the city while enjoying a fantastic meal and drink. Highly recommended!

excellent service, super friendly waitress and definitely I recommend this place.

I recently had the pleasure of dining at Gong Restaurant, and I must say, it was an exceptional experience! The food was absolutely amazing – every dish was bursting with flavor and beautifully presented. What truly stood out was the service. Luis was incredibly attentive, friendly, and made sure our dining experience was flawless from start to finish. The atmosphere was warm and inviting, which added to the overall enjoyment of the meal. If you’re looking for a place with both fantastic food and top-notch service, I highly recommend!

Had an amazing birthday experience with my sister who was the celebrant and my boyfriend. Louis, a staff at gon bar was really skilled in taking our photos and he was really helpful in packing our cake in a take away. Will definitely visit again ❤️

I visited the bar to celebrate my girlfriend sister birthday. The service was amazing the birthday girl enjoyed the time well. Thank you so much to make the day special. Especially Luois did great job. Thank you so much. Definitely coming again.

spectacular views. very good place to enjoy the evening. Maria, a very kind Spanish girl, treated us very well. He is a great professional in his sector. Many thanks to you and we wish you good luck!

Unbelievable experience....breathtaking picturesque view...

Me and my friends had the best experience here for my Birthday, specially Jon was excellent and super funny. He made the experience even better. The view was so pretty, I would go back a million times. The tempura was one of the best I have had. Miss it :')

GŎNG Bar at Shangri-La London is exceptional! The Tower Bridge views are stunning, and the cocktails are perfectly crafted. Anbu and Igor provided fantastic recommendations and service. A top-notch experience!

Hmm. The cocktails were all premixed. No interesting textures, garnishes or anything like that. Just some premixed liquid. OK, fine, but not really fine for £26 each. Also they tasted quite boring and a bit plain. You’d be way better with the other bars a bit lower down. Sorry, but this is not a great cocktail bar…maybe it’s not supposed to be, but be aware that your £26 per drink is mainly paying for the (East facing only) view; the drink itself is subpar even compared to chains like Alchemist.

great views, attentive and kind staff (both on the ground floor and at the 52nd) and a good variety of fancy cocktails to choose from. Definitely worth a visit.

Beautiful view of London, Very very good service, Interesting cocktails, Nice food

Francesca was absolutely perfect. So knowledgeable and so very friendly. I was a solo traveller and she kept me in good company. The views are so stunning and it was definitely a good tick off of my bucket list. Thank you Francesca and friends xxx

I would highly recommend this experience, the food was tasty and the price was reasonable. Great customer service even at a very busy time.

Super expensive (£20+ for a coctail) but the views, service and decoration were great

The view was stunning and Luciana offered us a brilliant service during the experience.

My husband and I were able to celebrate our first Wedding Anniversary at the Shard. The place was very warm and cozy and the view was so amazing. Everything just felt so magical for us and we couldn't have celebrated it anywhere else! The food at the Gong Restaurant were also very unique and delicious, whilst the staff were approachable. Highly recommended👍

I was been there before 3 days ago and I proposed to my girlfriend !! EXCELLENT choice , very nice view , we sat down in front of the window and we had a view of the tower bridge, excellent food and very kind staff!!!

Most expensive cocktails I’ve ever had ( porn star martini was 45£ in 2021 😆 but worth every penny!

The best time ever! Cosiest and cutest place. Views were immaculate. Ended up getting two sharing platters which were delicious. The drinks were really nice. Night couldn’t have ended better. Thankyou x

⭐️⭐️⭐️⭐️⭐️ I recently celebrated my wife’s birthday at Gong restaurant, and I can honestly say it was an unforgettable experience! From the moment we walked in, we were greeted with warm smiles and exceptional service that made us feel truly special. The staff went above and beyond to ensure every detail was perfect, even surprising my wife with a lovely birthday dessert that was both delicious and beautifully presented. Now, let’s talk about the food—absolutely outstanding! Each dish was a work of art, bursting with flavor and creativity. We started with a selection of appetizers that left us craving more, and the main courses were simply divine. Every bite was a testament to the skill and passion of the chefs. The ambiance of the restaurant was also perfect, striking a wonderful balance between elegance and comfort. It set the ideal backdrop for our celebration, making the evening even more memorable. Overall, Gong restaurant exceeded all our expectations. I can't recommend it highly enough for anyone looking to celebrate a special occasion or simply enjoy a fantastic meal. Thank you, Gong, for making my wife’s birthday so special! We can’t wait to return!

This is an absolutely amazing cocktail bar with some intriguing small dishes. Situated on level 52 of the Shangri La it is the highest roof bar in Europe and offers spectacular 270 degree views of London. It’s intimate and romantic in a simple L shape design with comfortable seating. The Romanian hostess was wonderful as the service staff Maria.

The window deluxe experience was £300 total including service charge for 2 people. We were brought 2 minuscule platters of sushi and a bottle of champagne that was worth at most £50. We were blatantly over charged for a meal that tasted like it was store bought.

A very pleasant experience to have a drink or dinner while enjoying a spectacular view. However, the waiter was unfriendly, probably due to the "low" amount of our consumption (€102 all the same for two cocktails and six makis with the obligatory 15% tip on the bill), and said is revealed to be quite insistent. Despite this, the place is worth the detour for its exceptional setting. Remember to book in advance!

Good service. WiFi didn’t work.

Came here in September for a friend's 50th. We prebooked so we could be there for the sunset. Everything from the reception to the bar was excellent. Staff very friendly. When we got there we were sat by the wall but when people left we were given the seats by the window. The views were amazing especially when it went dark. Would recommend for a special occasion.

Very pricey even for london only had drinks

Nice bar with stunning views. The sushi is really good

Unforgettable – unfortunately in a negative sense Our New Year's dinner at Gong, Shangri-La The Shard, London, was an evening that disappointed in every way - and for the hefty price of £1,098 per person. Our expectations of an exclusive and unforgettable experience were dashed by a series of unacceptable events. Arrival and service Our reservation was scheduled for 9:00 p.m. We arrived at 8:30 p.m., hoping to enjoy an aperitif beforehand. But we were turned down by the front office on the grounds that we were “too early”. An alternative, such as an on-site bar or lounge, was not offered. Instead, we were told to wait outside the door – in what was supposed to be a 5-star hotel! At exactly 9:00 p.m. we were welcomed with the gong and taken straight to our table. But there was no sign of service: it took a full 30 minutes before we even received a bottle of water. When we repeatedly asked when the food would be served, we only received the evasive answer: “It will come at some point.” The first of three courses wasn't served until 11pm - a whopping two hours after we arrived! What was then presented to us was not even close to what the gala menu promised. The quality of the food was simply disappointing - you could have gotten better in any supermarket. The highlight was the main course, which was served cold. The service also left a lot to be desired when it came to drinks. Instead of bringing us the wine list, a QR code was forced on us. Our order of a bottle each of white and red wine was rejected on the grounds that the wine we wanted would first have to be fetched from the cellar - a process that supposedly “would take 10 minutes”. Instead we were asked to choose something else. This is simply unacceptable for a restaurant in this price range. Ambience and mood The atmosphere in the restaurant was depressing. Many guests left early - obviously just as disappointed as we were. The air conditioning was set far too cool, so my companion had to spend the entire evening in a coat. Location The only bright spot of the evening was the spectacular view – a downer in an otherwise disappointing experience. Conclusion A lot of money for no service. Service and food quality were disastrous, the entire experience a farce. If this had happened in Austria, I would have contacted consumer protection without hesitation and filed a complaint for deception and non-fulfillment of the service. The Shangri-La actually stands for first-class service and customer focus. But there seems to be nothing left of it in this house. An experience we won't soon forget - but for the wrong reasons.

We went for a drink and really enjoyed the atmosphere and the astonishing view on Tower Bridge: luckily we got a window table. Drinks and appetisers are good and peculiar. Our highlight was our nice waiter Jon, who gave us valuable advice about the cocktails menu according to our taste and was very careful about my allergies. He really made our evening even more special.

My husband and I celebrated the New Years Eve dinner. Service from LEO was great. He was nice, friendly and professional. Great views from the restaurant. However we watched fire works from our Room on the 42nd floor which had a better view of the London Eye. Good music and great atmosphere at the restaurant.

Our plan for New Year's Eve: celebrate the New Year in style at Shangri La Gong. The reality? An absolute failure that ruined our evening. This restaurant is nothing more than a pompous show with no substance whatsoever - and a blatant waste of money to boot. We arrived at 9pm, excited for a special evening. At 9:30 p.m. we finally had our first drink. Half an hour of waiting time – and that in a place that thinks it’s in the top league. My attempt to order a Poggio alle Gazze turned into a fiasco. Neither the waiter nor the manager could deliver what was on the menu. Instead, a second-rate Vermentino that had nothing to do with “Sommeliers Choice” ended up on our table. The food? A disaster. At 11 p.m. (!) – a full two hours after our arrival – the first course arrived. What followed was a series of taste disappointments, led by miserable sushi that every supermarket does better. The bottle of Dom Perignon that was included in the NYE package was the only halfway acceptable item of the evening - and even that was overshadowed by the overall situation. Shortly after midnight we were fed up and left the restaurant before our mood was completely ruined. In the elevator we met other guests who had gone through the same drama. Nobody had the feeling that they had “celebrated” the new year – rather that they had fallen into it. Dear Shangri La Gong, you sell empty promises at absurd prices. London isn't a place where you can get away with mediocrity - and you don't even have that. For £2000 I expect service, top quality cuisine and an unforgettable atmosphere. Instead there was lousy wine, lousy food and chaos. A disgrace for such a place - and a good reason to never come back.

We spent a lovely dinner with my friends. Foods, drinks, services and views. I have visited another two restaurants in the Shard but this one is so far the best.

What a very poor experience. I've spent many years visiting & staying at this hotel. After having a terrible experience a few years ago we decided to book to enjoy some cocktails. 1st thing we get handed a card to scan a QR code for a menu. I think it's about time you got the menus back. Well the service was terrible. Took ages to be served, then to be told we had 30 minutes left for your booking. We had no drink left & was waiting for someone to come over. All the lady did was keep walking by us. I finally got her attention and ask to order another drink. We only got 1 lot of snacks. The table beside us got better service and had only been the for 30 minutes. I have definitely made my mind up & will not be returning. The Savoy & the Carinthia are amazing with 5* service. I'd advise to try there.

I had the most incredible experience at the Gong Bar, and it’s all thanks to the amazing team—Maria, Alina, and Charles! From the moment I walked in, their warm smiles and exceptional hospitality made me feel so welcome. Maria’s attention to detail and charm added a special touch to the evening, making sure everything was perfect. Alina’s expertise and genuine friendliness elevated the experience, and Charles’ impeccable service and professionalism were truly unmatched.

Amazing experience I went there with my wife for the first time, Amazing atmosphere and very proffesional service. We did not book for the window tables , but we got a chance after we placed the order. The view is amazing and the atmosphere is ethereal. The staff is very proffesional. Need to pre book or either you need to be an in-house guest. Very reasonable price range. The food was very nice and the drinks were ok. We feel like we would definitely return. If anything I would book a window seat . The view of the tower bridge was such an amazing sight.

GŎNG at The Shard offers an unforgettable experience. Ive been several times over the past few years and have always had an amazing experience. The views are simply spectacular – panoramic vistas of London that will leave you speechless. The service was impeccable, with friendly and attentive staff who made us feel truly welcome. While the drinks are pricey, the ambiance, the views, and the overall experience are absolutely worth it. It's a truly special occasion venue. Highly recommended!

One of the nicest bars in Europe. All customers should note that if you treat the staff with the warmest kindness and respect that they truly deserve, then they will reciprocate with providing you with the best service they can possibly provide. It was a brilliant experience.

The staff were incredibly friendly, warm, and helpful. The views were amazing, and the restaurant was spotlessly clean. It was a lovely experience and I'd highly recommend a visit

Nothing can beat city views from this bar! Cosy dimmed atmosphere, unique cocktails and professional staff. We didn't have table by the window at first, but staff managed to accomodate our request and moved us later.👍

Had an incredible evening at GŌNG Bar!.And dining with that stunning view from the 52nd floor was unforgettable. Highly recommend for a special night out. Maria and Louis were fantastic hosts, offering top-notch hospitality.

Good atmosphere, with a view of London Bridge. Cocktails 🍹 delicious. We ordered 3 glasses. Service was also good. Thank you to my girlfriend for taking me to visit London. and brought them to drink cocktails here ❤️My boyfriend is afraid of heights🤫But he wants me to see a beautiful view from the top.

Very friendly and helpful staff. Amazing views. Good cocktails. I highly recommend this place for a drink or two after dinner.

It was my birthday dinner, the location, the view are amazing but that’s it. Customer service not received, waiting 20 minute to order the food, no one asked us if we want some water for the table, no one asked us if we wanted a second round of drinks, empty glasses on the table for the whole evening. Food decent. I am truly sad by the lack of service. We manage to order food because we raise our hands few time. Unbelievable.

I'm leaving this review for Jon alone. I think most of the staff was sort of rude and unwelcoming but Jon was amazingly nice to us, gave us great service. The food and drinks are nice but i wouldn't recommend if it was just the other waiters serving us.

The place is very beautiful but also very commercial.

Pricey and pedantic. There's only 2 toilets and they're unisex. Waited 15 mins to get in and use one and a girl skipped me. Food and drink overpriced. Was sat in the middle of the restaurant, could've been in anywhere in the world, not floor 52 of the shard. Not impressed. Give me a Wetherspoons any day of the week.

The highest bar in London. Located in the Shangri La in the shard, it has excellent views over the city. The overall upkeep of the place though is a different matter. It’s nowhere close to what you would expect from a Shangri La. Worn out tables and chairs and an uninspiring decor. The place has so much potential but so little has been done. Food and drinks are actually not to bad but just doesn’t go with what you expect at a place like this.

Very nice view and great cocktails selection. Very lovely staffs and phenomenal view at night! Highest bar in Western Europe!

The service was great and that was the only good thing about this place. We booked the deluxe window experience for our anniversary and it was definitely not worth it. We had to order extras and nothing special was served as usually restaurants do to celebrate anniversaries. I also found a hair inside the tempura prawn but I didn't make a complaint as my partner didn't want me to. There are definitely better options around for a special date.

If you want to see the famous skyscraper the shard from the inside, I'd recommend to visit the Gong bar. You should make a reservation in advance. The bar is on the 52th floor with an incredible view, it's definitely worth it to go up once. The service was excellent, the staff was friendly and helpful. The food and drink's quality is exquisite, but all in all, it was a very expensive experience.

The view is literally the single reason to visit. Far over priced, cramped space, one server was not happy to be at work it seemed. Not what I was expecting.

Staff was in a very bad mood, they seemed to be angry with customers, they were very rude and is not pleasant to pay for a dinner with bad service. Even the girl at the bottom floor was very unpleasant. The dinner got better when we were attended by Jon, excellent recommendations and very nice, we enjoyed thanks to him

Very cool place and barwoman Franceska was amazing. Views amazing too

Best view of London at night, treated as a king, a must visit.

Thank you Mădălina, the floor supervisor for providing such a good service. Everything was excelent but her service and her willingness to help all the time was the best part of our experience. Thank you Mădălina! We definitely will be back again!!

Nice bar but £30 per person minimum spend is too much

Tenía pocas expectativas para este lugar y no me decepcionó. Encuentro que edificios altos en todo el mundo rara vez ofrecen más que una vista. Burj Khalifa tiene un buen servicio, pero todos los obvioulsy cobran una prima por bebidas y comida. Nuestro camarero era un poco menos que inútil, lento, descuidado, indiferente, olvidadizo con mala comunicación; aparte de eso genial. Puede que sea un problema de entrenamiento pero lo dudo. La carta de vinos regular es muy limitada y la elección del sumiller muy caro. En retrospectiva deberíamos haber tomado un par de cócteles cada uno y luego nos dirigimos a nuestra cena en el mercado del condado.

Desde la bienvenida al entrar en el edificio hasta la despedida al salir, cada miembro del personal te hace sentir bienvenido y valorado. Visitamos en un día gris, nublado de Londres, pero las vistas seguían siendo increíbles. Los cócteles que probamos fueron simplemente fabulosos y disfrutamos mucho de los platos pequeños que pedimos junto. Una experiencia realmente encantadora - gracias.

This is a place you visit for the views. Was it worth $80 for our meal?? Maybe, the food was average, the service was bad, but the view of the city may have made it worth the high cost.

What an incredible experience! Great views, great drinks and great food. A truly memborable evening. The staff were incredibly welcoming and sat us at a lovely table that overlooked the thames. We had two soft drinks and the sushi was delicious. We enjoyed every minute!

Great shop with an amazing view of London. The whole atmosphere was pleasant, and the staff very kind. Our waiter, Jon (Yiannis), made the atmosphere even more fun with his humor and positive attitude. We will definitely visit again!

We visited GONG for the first time. First impression, amazing. The view is one of the best ive enjoyed food or drink at. Jon, who was our service guy, he was very polite. A nice guy from Spain. The service was top! Food and drinks were average and okay, but we just came here for the experience of a skyscraper. We re surely gonna visit next time!

I enjoyed the food and the views. The service was great.

Great views. Unfortunately the cocktails were not worth it. My wife had one that can only be described as lighter fluid.

Nice view, sushi & drinks are good, but the vibe was kinda ruined by the fact the waiter repeatedly reminded us of how long we had the table for - made us feel rushed/unwelcome 🥲 We get it! 1 hour and 30 minutes, no need to keep providing updates.

Called for some cocktails with the wife. Cool experience but definitely overpriced. Staff were friendly and obviously the view is great.