Caffè Nero in Southwark

Paid this morning for flat white with hazelnut syrup. The lady shouted out my order, on the way to work, I found that there was no syrup. Scammers

Caffè Nero at London Bridge Station is a convenient spot with a cozy atmosphere, making it a good place to work or relax. The coffee is decent, but the service could be improved. The pre-packaged pastries don’t look very appealing, which is a bit disappointing. Handy stop for a quick coffee.

Awesome staff gave me free hot chocolate 😁😁😁

Nice Neros, a bit hidden away if you don't know its there despite being in such a busy area. The inside is much larger than it looks from outside. Chairs and tables a pretty reasonable for a short visit and warm up. Staff fairly nice and service is quick.

Tiny but cute cafe with friendly service.

sort out your advertising what a scam 😂 my millionaires hot chocolate looks like a cup of overpriced cadburys

After not visiting this Nero since December 2022 due to the discriminatory & racist behaviour of the guy who refused to serve me (all because I made a complaint about the quality of the coffee in 2022). I went back there in November 2024 & all was fine when buying a Grande Latte every week until today when this same guy was behind the counter, I didnt recognise him but he clearly had a grudge from 2 years ago. My order was taken by Dawud who up until today was never bothered by providing a little extra top up milk in my coffee these past few weeks. But today they were somewhat rude and refused to top up my coffee I asked kindly if they could add a bit of milk and they point blank refused and said you asked and we don't have to provide it. I questioned this and the guy said its because you complained about the coffee (2 years ago?). I asked again but both of them refused. They had obviously discussed this and already planned to do this is seems. Dawud had no reason to be so rude, I can understand why the other guy had a grudge. What a lovely service you get with a whole lot of prejudice and unkindness which was not called for at all, over a bit of milk. They both seemed to gain pleasure from refusing to top up latte with a little extra milk. Well you can't stop individuals from being haughty and looking down on people. I don't have to spend my money there and would never buy at ANY Caffe Nero if it wasn't for the young disabled person I take to Caffe Nero who likes having a coffee once a week, the discriminatory Caffe Nero staff ruin that experience for him. There is always a Costa around who have no issues with adding a little bit of extra milk.

Nice cafe. Big thanks to Dawud who prepared drinks according to my taste and in a reasonable quick time. Wish the variety of food and desserts was more than only basic.

For a Nero Express there's quite a bit of seating here and it has quite a cozy feel. Very nice staff. As usual with Express branches no toilets, and a more limited food selection.

Beautiful place right outside London Bridge tube station. Loved their velvety hot chocolate !

If I could give a zero I would, but that’s not possible. Yesterday afternoon I came in and ordered a hot chocolate and a tuna melt sandwich, I was served by this assuming East Asian lady, I had asked for the panini to be toasted up until then everything was good. Until when I was served my panini my son had bit into it and it was PORK, I’m Muslim and consuming pork goes against our religion. I was utterly disgusted, my son also has many allergies and this could have been dangerous otherwise, but thankfully not. When requested to speak to the manager, she kept making excuses which just resulted in us leaving with no food but a can of drink to wash out what was consumed. I am utterly shocked and appalled about this, and have spoken to customer service to take this forward. What a waste of almost £10. Shocking

Super nice! The girl that worked there is really super friendly as well!

Great staff. Always remember my drink order - very impressive!

I went there in this morning and asked for cortado with added little bit cold milk. They gave me espresso shot with added cold milk. It was really funny. Just make cortado and add some cold milk into it. Easy. I paid that shot 3.30 and I couldn't drink it because there was no coffee nearly 🥲

I am never disappointed in the service at any Caffe Nero.

Good quality coffee, indoor seating isn’t great, with poor lighting. However, the do have a decent amount of outdoor seating.

Just popped in for a tea and croissant, service was shocking, absolutely empty yet still no greeting just 4 women stood behind the counter chatting amongst theirselves and my tea was filled so high that I burned myself with the hot water whilst taking the lid off to add sugar.

Came early morning , they don’t even have cup to serve for hot chocolate, no chocolate chips , nothing ,

Only popped by to purchase some filtered coffee. But whilst their I experience a friendly and efficient service.

Stopped making coffee more than an hour before closing time.

Nice coffee and location, would otherwise recommend for this, but another illegitimate CASHLESS shop. No excuse for this. The cafe Nero on Borough High St takes cash (A bit around the corner near Borough market).

Pop in here daily, staff are always great considering the stress working in a station coffee shop. They are like family 👍

One particular staff member is so rude, even though she misheard my order as she was distracted. She still got confrontational and rude about it, which made me feel very uncomfortable. No apology for the mistake neither

could you ask your Chinese staff to be more polite with the customers??!!!

Busy, messy and okish staff. Coffee was good.

Staff to busy on phones to serve customers. Quieter location than coffee shops inside station.

Friendly staff good coffee excellent snack.

Nice place next to Lndon Bridge Station entrance to have a quick cup of coffee ☕️

Was my local Caffe Nero until rude staff put me off totally. Somedays in a good mood other days just stroppy. They at times close the machine 15 minutes before closing time.

Good team behind the counter; that's what makes the difference!

Nice little spot, I come here regularly. Drinks are really good, staff are very nice. Always busy but I always find somewhere to sit. However everytime I have come here I have had to clean up mess previous users left before me. Would have got 5 stars aside from that.

Nice comfy cafe close to London bridge

It has an accessible entrance, but that is it. My friend and I both in wheelchairs were quite squashed in and it wasn't a comfortable space. Very small inside.

Muy buen servicio, alimentos sencillos pero deliciosos. Hace falta baño

Very expensive amazing coffee though

Nice and quiet Caffè Nero just outside London Bridge Station. Not very big, but inside there are few seats, and some highchairs. Available seats outside as well. Ideal for a quick coffee.

Delicious muffins and great coffe.

Cute stylish caffè, i recommend their delicious hazelnut frappe.

On my way to meeting at The pub at London Bridge

Very run down but staff are friendly and it's close to home

Good location but not much space to sit, good takeaway

I love having a coffee here. A pleasant place to sit and think.

Local cafe Nero from work. Great friendly staff, service always quick.

Nero coffee is of course fine. Place is dimly lit and noisy. Convenient for station though. Seems they switched to paper cups only during lockdowns, and have decided not to switch back.

Coffee is too hot to drink. Otherwise a great place and friendly and quick service.

Not the most exciting environment, glitch with the app, but coffee always of the highest quality

Love Neros coffee... this spots just outside the station has both outdoor and indoor seating. No toilets, but 2min walk in the station they have some.

Staff is polite and they have a vegan option for food. That would be nice to have a few more, but thanks for offering a plant based option.

That place is great! I love to go there! Staff is polite and so helpfull! Alex and Niki and everyone else are great!

Nice to have smiling, friendly staff and a smiling ice latte. Relaxing, waiting for your train. Perfect!

I work nearby and always make time to pop in, the team are friendly and chatty and the coffee is always perfect

The normal self help coffee chain, The coffee is good. This place does not have toilets for customers.

It's my local Caffe Nero but I feel really discouraged from coming there. Staff often rude, and the shop rejected to serve us anything to go 10 minutes before official closing time. Not worth coming and makes me feel very sad as the coffee at Caffe Nero in general is good.

Great to have a free coffe with 02 priority but the girl gave me a plain croissant instead of almond, realised that when I got home. Very disappointing :/

One of the best cafes in London bridge station

Staff so freindly. Even made my dog feel welcome.

Great environment to work with a friend

This little Nero in the arches of London Bridge Station is a great little hideaway. The staff are very friendly and make a great coffee.

Standard caffe Nero, clean and nice but no wifi.

This is a relatively small, busy and popular Cafe Nero.

Rude staff who cannot produce a decent coffee to save their lives. Just go to one of the plethora of better coffee shops nearby.

Good people watching windows. Pretty cool atmosphere when, and if you can get a seat. Bit annoying if you can't. it's a small branch, and can be a bit cold with the wind whistling down St.James' St and around the Shard.

Comfortable, relaxing and safe place to relax with friends and family.

El mejor café expresso. Siempre usan doble shots de expresso en los cafés.

Great and friendly place to meet a friend.

Good coffee, nice staff, and plenty of room with comfy chairs.

Ok place. Mostly nice Baristas. But doors always wide open and place cold. Also they close more than half of the seating area with 2 hrs before closing. Which means you have to move and then nowhere to sit! Not good for customer satisfaction.

Small branch with not many seats but it's fast and friendly.

Nice and good consistency for hot chocolate

Fast and friendly service from the cafe nero staff. One of two locations right next to the shard and london bridge station, this is the smaller of the two but it has an outdoor section if you're looking to enjoy the sun!

Staff are polite very friendly and good at there job and are quick I always order chocolates and a muffin.

Okay as it was quiet and convenient. As expected for Nero.

Great for a quick bite and coffee offcourse, all over London so you can always find one near you, excellent service

Great location by the entrance to Lindon Bridge station on St Thomas Street, friendly staff a d loads is seating

Shame it's outside the station but a good espresso

This Cafe Nero branch is compact and designed for rather take away business with some seating places inside the premises. Altough it is a new branch and kitted out with new equipments, new furniture and and so on,but it doesn't uplift my spirt to have a coffee here It is 9th March 2019 today and due to some charty runs going on in Tower Bridge,our regular cafes were all crammed with people and we decided to go this Nero Branch and it was very quite but some reason I enjoyed the coffee and the premisess this time. I added to more star to my previous ratings.

Always my best coffee shop chain in London but they dont have really many branches around east London.

Not much sitting area but coffee is good

Barista didn't know the drink I ordered was a summer only drink, then when I ordered a raspberry milkshake I get given mango! Unimpressed with everything

Why can you never get a good cuppa from these places??? More like a tea milkshake.

Love Nero wherever it is. This one has a great location with lovely views. Near London Bridge.

Clean, well stocked, happy friendly staff,

Good Caffe Nero handy for London bridge. Standard products for the chain. Comfortable and staff positive.

Ni 've a d comfortable fast Nero

An average coffee shop with not more hours to deliver

Lovely coffee which is the only reason why I've given it a 2. Most of the staff in this shop are moody, impatient and rude when you are being perfectly polite to them.

Coffee and mince pie - what's not to like

Sometimes the coffee is burnt or dark rosted without even asking for it

Servizio buono e veloce. I ragazzi sono milto simpatici

Small cafe Nero outside London Bridge station. Limited seating inside but good to go.

Always good coffee free WiFi friendly staff

£2.85 for a large coffee us a bargain price for London. Friendly and efficient staff was a nice bonus.

Good coffee but the persistent of them trying to sell you a pain au raisin is annoying

Best coffee shop in London! The staff is quick and kind, always happy and friendly. The coffee is a perfect, original Italian blend. A corner of Italy in London Bridge!

Standard grilled sandwich fare, better than historic British cafeterias. But why is bad coffee universally acceptable in UK franchises? Once you strip away the foam, the sprinkles, the hot milk, it's a weak Arabica that tastes faintly reused.

Fast and friendly service excellent coffee

Very much more of the consistently dependable good old same and the acceptably adequate at reasonable prices. The staff adequately proficient and politely taciturn. ONLY disposable cups used here with obligatory additional card 'heat bands' and plastic lids. According to a staff member, a necessary requirement ..." by Health and Safety." (sic)

I love this Nero branch. However, for whatever reason, my coffee was tepid. Disappointing for 2.20.