Glassworks in Dudley

Went out for a beer and a meal with friends the staff was really frendley and Barbara cleaned our table for us after some kids left it messy food was really good but beer was overpriced will be reccmending to family and friends

Went out for valentines meal with my husband the staff was fantastic and the atmosphere was really nice food was excellent service very good will be recommended to family and friends

We visited the Glassworks earlier this week following the work that has been carried out. It looked very nice and it was lovely and warm, although a little quiet. Money is tight for everyone at the moment so that could have a lot to do with it. The menu unfortunately was not that exciting. Just standard pub food, some changes to the menu would have been nice. Staff were very pleasant and friendly although the barman was very busy on his own. We will try it again at some point.

We went here today for valentines day, I can't say it was a good experience, the steak was tough as old boots & the chips were dry, we mentioned it to a waiter & he just said ok I'll mention it to the chef, then we never saw him again, £40 wasted, very disappointed & i can't say we will be back 😠

Newly refurbished, lovely pub, family friendly,lots of screens, sadly quite expensive,£6.50 for a pint of beavertown! Food slightly more than other locals.

Good value for money / most pubs are now out pricing themselves

Came with 3 other people, no one served at bar was shocking waited about 10 minutes for a man to approach us whilst we waited for a drink. Food then came however i was only served mine, the 3 other people i was with had to wait meaning i had to eat on my own otherwise it would’ve gone cold which ruins the point of all coming out for a meal. One of us had to go and ask about food waiting times as it was turning into a joke. Won’t be returning. Staff are half soaked and barely any staff working on the bar or serving. Food was also not worth the price.

Leanne was amazing very helpful happy great service

in reply to your comments .. 1)The san miguel photos you mentioned were posted 2 years ago.. [clue on photo - says posted *2 years ago] No mistake, im no liar! but I'm glad you pointed this out as you can see the difference in how it was presented then, to this years sad effort. 2) sides - a couple of mins late ??? more like 15 mins. photos shown are date/timed stamped. 3) A couple of rounds of drinks??? correction - you offered one, after we had just bought a round, but when we requested the complimentary drinks later, we got questioned like we were trying to steal the crown jewells. and as for calling you to discuss these matters, how about you call me. I'm still waiting for an apology.

Very impressed with the refit. The whole feel of the place was a massive improvement. We were greeted by genuine smiles and assistance from all the staff. The food was excellent and served hot and in good time. The only small niggle we had was there was a wait to order food and drink at the bar due to queues at the bar, but I guess that was due to the fact that it was the only a couple of days after reopening

After the major refurb we visited to check it out. We didn’t visit for food only drinks so cannot comment on value or quality of food. There are a few things that I feel could be improved upon. Service - many more staff, hopefully this will continue, Otherwise service will suffer. I do think the separation of bar to food lounge is a bit weird but might work. There were a few flaws with it though. Firstly the door separating opens inward to lounge so when a server came with two plates of food to deliver to bar area she couldn’t open the door and had to wait for a customer to open it for her. The ladies is still located at the back of the pub so if in bar area you have to walk all way through the food lounge area. Not a big issue in itself but the arrangement of the tables and chairs effectively blocked my way to ladies and I had to shuffle around seated customers and ask someone to move. There was a selection of 4 draft lagers but having ordered one it was served in an ale glass so after a couple of sips it was dead flat, easy fix if staff know which glasses to use. There was a hiccup serving us as member of team warmly greeted us, asked us what we wanted and then disappeared. It turned out he had asked another member to serve us but didn’t tell him what we’d be ordered. That team member asked us if we were being served and we said yes, because we thought we were. So we were left standing there not being served at all. Then we noticed original team member on his phone away from serving area. We beckoned him and mystery solved. He then did actually serve us. Also because of the separate areas I would expect staff to be assigned to one or the other but there were times when there was no member of staff in the bar area at all was they were in lounge area. Overall there is a definite improvement from before but that’s because service was really lacking prior to refurb. I can’t help but feel it’s the honeymoon period and if service slips to how it was before it will let the whole place down. It looks and feels nicer in there due to redecoration and furniture. Let’s hope it works as it’s in a great location for repeat visits

Best place to eat drink and meet up

Came for tea tonight WOW! 👌 pub looks amazing ,great atmosphere and food was to die for chicken and rib platter 10/10 defo recommend great new pizza menu loved the hot dog pizza ! Well done chefs and all bar and floor staff 👏 👍

We had an enjoyable lunch today .We used a 30 per cent off voucher that you can get online too .

Soft opening day before main opening tomorrow.wonderful refurb,menu and staff

Arrived and greeted by a very friendly staff member, was told to choose any free table I wanted, ordered food and drinks without any fuss. The food (pizza and nachos) were fresh, hot and well presented, the pizza's were extremely tasty and very enjoyable, the nachos were very nice but not quite enough cheese on. Overall a very good meal at a great price and great customer service.

The Glassworks is our local and we love popping here midweek for the quiz. John is fantastic.

Always so friendly. I always feel at home here. Lovely team

Food was good portions however were not large enough. I sat with a group of about 14 which was next to another group of about 10 The one waiter who served us both was very good at his job but with a little help am sure that he would have been quicker and better. This lack of assistance may account for the fact that my table and seating area didn't seem to have been thoroughly cleaned between a previous guest and myself as I got sticky stuff off the table and chair on my person. As a tall guy a bit more space to prevent having to move to let persons pass is always ideal.

Lovely local pub near us. The food was yummy 😋 and drinks great. All the staff are fantastic, especially Leanne and Carol.

Good honest pub grub. Great for kids, indoors and outdoor playing areas. About to be refurbished (Jan 2025).

Excellent pizza party. Children all enjoyed it. Ordered extras and they were served promptly. Very friendly staff and a lovely night.

The staff went out of their way to help us from being seated to the delivery of the food. They were cheerful and bright and made the experience an excellent one. We have been disappointed in the last with other venues on Boxing Day but this was worth every penny and Ill be looking at coming back!

Stevo, fi fi and riane gave me excellent service and food, my pizza was so delicious and they made me feel super welcome :)

Great service and food was spot on

Excellent service. Very friendly and accommodating 👍

The staff were rushed off their feet. They were lovely and attentive. My grumble really was the size of the hunters chicken portion.... might aswell of been a baby hunters chicken, very tiny and the onion rings were tiny... alot of chips, which were okay. My son had a cheese burger, the bun was burnt, burger itself was chewy...

Whent tonight on a Tuesday week before christmas. Could only get a table at 19.30. Eleven people. Got there no body in the place. Closing half the pub seating area off.we thorough for tonight. No tomorrow. Felt all night rushed. I had to ask for the table to be cleared so we could order dessert. Then Told kitchen shut in ten minutes. Still no body in the hole pub at 19.30 .felt not wanted. Never going again. Drinks are extortionate. A wkd blue £5.75 how they change these prices I will never no .food good .welcome abysmal.

Food was nice but the portion was small. Had burger and chips and it looked like a children's meal. Staff got mixed up with the food and a drinks order and for so close to Christmas there was no atmosphere. Compared with the bankfield inn which I got to quite a lot I was disappointed.

We don’t usually eat in chain restaurants but we stopped here for practical reasons meeting family. Food was good and of a decent standard actually better then expected abs we all enjoyed what we had and it represented good value

Fab food. The dough balls are amazing. Really love the quiz too. Great atmosphere

The food was excellent, portions were huge and I would highly recommend the dough balls!! The staff were very friendly and helpful. Also attended the quiz which was good fun.

The food was excellent, great prices and so much of it. The dough balls are a must!! We were a family of 11 and everything was perfect. The staff are also very friendly. We were lucky enough to take part in the quiz and it was great fun. Highly recommend.

Good food, cooked perfectly, nice selection of veg , large portions, had xmas menu value for money excellent, staff who waited on us were brilliant made our night for ladies xmas meal thank you all so much we will be back .

Fantastic staff, excellent food and fairly priced. The quiz is also lots of fun on Thursday night. We will absolutely be back again soon.

Meals arrived at different times. Most of our party had finished well before the final meal had arrived.

We visit a lot and have always had good meals but I had the hunters chicken tonight and it was dire… dry chicken overcooked bacon, dry and tasteless chips and a very suspicious looking tomato … not sure if chef has changed but change him back quickly … very disappointed

Waiters were very polite and attentive. We had pre-ordered the 3 course festive menu. The food was lovely, and plenty of it, was served hot. Had no complaints at all.

First time visitors for a family meal. Food was fantastic. Pub was quiet as was a weeknight with no events on, but looking at the schedule of events the team clearly put in a lot of effort to entertain.

Go there regularly. Food is excellent especially mac and cheese with pulled pork. Best one ever at pub or restaurant

Decent pub grub. Nice staff. Good beer

Lovely spacious pub, however clearly lacking staff members! We went as a party of 14 to celebrate my granddaughters 3rd birthday, as a party we all ordered starters but only 3 came out together and the rest had to wait for theirs a good 15 minutes later, staff tried their best with mains but again members of the party left waiting and no table service regarding empty plates etc so we cleared away as best as we could, good point was food was lovely but felt for the limited staff running around like crazy!

Food wasn't the best here, sorry to say. Starter.... ( chicken wings ) were cooked too much and were burnt Main... (Hunters Chicken) it was very rubbery and hard to cut,the bacon was burnt, the tomatoe was burnt black the chips was nice thou. Plus side the staff who was front of house were lovely.

Very friendly food and service very good

Really good atmosphere in the glassworks and service was very good, Sam w, is a credit to the pub.

I had the Cowboy 🤠 Burger, and my wife had the Classic Chicken 🐔 Burger. Both were very tasty & the service off Sam was excellent 👌

Our server was John! He was so friendly and very professional! Really made our experience worth while! Food was very nice as well! Great! John should be a credit to you guys.

To many kids running around and noisy from the football team that was in

Food and service were good. Spoilt by 4/5 young children running around screaming and shouting (not in family area and parents nowhere to be seen). Believe parents were off duty staff. Great for them but not for us.

Great pub. Bar staff are really friendly. Music is a nice touch. Wetherspoon prices. Pool table and play area for kids.

Came Sunday evening I am absolutely amazed how the staff handled a situation that was going on the manger on Duty took full control made sure everyone was safe well done to the lady manger who came to us all to explain the situation she is a credit to Marstons will be back again soon

Nice place, nice staff but food needs improvement, over cooked steak flan too dry and needed sauce. Very disappointing.. won't hurry back im afraid

Sam served us, he was very friendly and helpful. Excellent service!

Enjoyable meals with families 👍

Great afternoon. Lovely staff. Food good & reasonable price. Entered quiz & ended up winning it to our surprise. First visit to celebrate my son & husbands birthdays. My 30mth old Grandson loved it as Xmas decorations were up. Will definitely visit again.

Round the corner from home but we had no idea it was here, will definitely become our local. Served by John who was great

Busy but served in good time. All staff very pleasant and food was lovely

Very friendly staff and food was excellent quality.

Amazing food and friendly staff, think they were a bit overwhelmed with orders but the wee apologetic and got our orders to us as soon as they could.

Had my 60th birthday meal food great atmosphere brilliant

Food quite good , service good.

Slightly quiet on a wet Wednesday evening but thats not the pubs fault. Food was banging. Danielle and Stevo did a great job. Ordered a pizza and some burgers for my mates. Good portions and great taste. Will be back.

There food is absolutely terrible I had Sunday lunch surpossed to be half a chicken can not describe it though maybe it was some sort of bird but definitely not chicken so small we had 30% of price even that was over priced they served us 45 mins after we ordered one of my party had steak that also was disgusting will not go again

John served us today and was very friendly. He even tried to give us a scare with the Halloween animatronics. Always a great place to come especially with children because the park keeps them busy.

Food was lovely but when we arrived at our reserved table there was still dirty plates 🍽 , cups & glasses left on the table. I asked one of the servers (a women with long dark hair) if our table could be cleared/cleaned and waited 15 minutes & no one bothered to clear it. My hubby ended up clearing the mess away himself.

The Food is amazing and the staff are friendly it has ease of parking and a kids play park outside and toddler area inside.

Foods great. The staff are amazing and helpful. And it has a park at the back for the kids to play and a massive carpark

Great speed of service and food was lovely

Great atmosphere for a night with the family, food was great and served quickly! Served by Rob who was polite and friendly.

Best Pub Going,Excellent Staff, Excellent Food 10/10 Ste Russon A* Chef Always make you feel welcome great atmosphere, nice little park for the kiddies out the back

Lovely, friendly staff. Food was tasty and good value for money.

Sam W was an amazing server made the experience a memorable one

I appreciate that it was busy, and to be fair the food did come out in reasonable time. I also appreciate that because we had a dog with us we had to sit over in the bar area rather than the dining area. However, the only table available that wasn't reserved had empty or half empty glasses on it. There had obviously been a spillage as the table was also partially covered in a sticky mess. Several staff members walked by but not one of them offered to clear the glasses or wipe the table over. When the server arrived with our food, she just served the meals and went to walk away, until we asked her if she would at least clear the glasses off the table, which she grudgingly did while offering some excuse about being "on food" Now talking of food, mine (steak and ale pie) was actually very nice, although I thought they were a bit stingy with the cips. My stepdaughter had the lasagne, which again was tasty although it wasn't really a lasagne, my partner however wasn't very pleased with her hunters chicken. The bacon was burnt (properly burnt black) and the chicken was that overcooked that it had gone dry and chewy. Not good! Finally, who's bright idea was it to put a dartboard in an area where people are eating? At least cover the thing at peak times! We had a guy playing darts right next to us, all through our meal, he even knocked my girlfriend a couple of times because the oche was right next to us! I appreciate as I said that we were in the bar area but in pubs like this the bar becomes an extention of the dining area at peak times, so the dartboard should be covered. While we were there the staff came and reserved a table where the one diner was going to have their head virtually right under the dartboad, I only hope the Phil Taylor wannabe had packed in by then or they were gonna get an arrow in the ear!! All in all, not good. I don't think we'll be going back. It needs more staff and more thought by the staff who are there. It's a shame because it used to be really good!

This was my first visit in a long time; we were visiting for a family meal for a child's birthday. At entry, you get a decent welcome; the decor is nice, and there is plenty for children to do: outdoor play area, games, and other nice touches. We were seated at our table and were supplied with a high chair for our 2-year-old; however, it was placed at a table twice the height. The solution was to give us 4 chairs stacked on each other, not something I was hugely comfortable with or felt utterly safe about. It was very busy, and a 30% off voucher was in circulation, which was expected. The wait for drinks, food, and anything else was long. We ordered our first drinks from the bar. The staff, having poured the Guinness, said it would be brought to our table when it was ready so they could serve other customers; it took 20 minutes to reach us, and by then, it was warm. Having waited a while for our food, it arrived and looked okay, and most of the meals around our table went down decently. Although the child's meal came with cold corn on the cob and virtually burnt waffles, my wife's gammon was tough and inedible, and my burger wasn't warm. We don't know the place well, but we were seated in the bar area rather than the restaurant and had the dogs sitting with us at neighbouring tables. Would I rush to return? No. Would I recommend it to anyone else? No, but it seemed like a decent place for a pint, but I wouldn't expect a fine dining experience.

Great friendly service. Fantastic food , mixed grill was tasty and meat was tender. Cheese and leek pie , fabulous. But omg, the sherry trifle cheesecake....amazing. Definitely be back.

Great food, comfortable surroundings. Thanks Sam for making us welcome.

Just had 1 mixed grill and 2 mega mixed grill at the glassworks in Wordsley. Can I say this food was absolutely amazing, Danny the chef did the steak to perfection medium to rare and a steak medium to well done. Not many places you go to where you find the food red hot and cooked perfectly. Well done 👍🏼

Rachel’s smoky bbq pizza was delicious

Family tea was really nice I had fish and chips we all had the best time xxxx

Good for family meals and letting the kids have fun. Thanks to Sam for taking care of us!

Made a few Friday lunch visits with family. Food tasty, staff friendly and helpful. Will be returning. Returned Friday 13th with family for lunch. Service first rate, by John. Food all excellent.

A great value meal and night out with a great atmosphere

One of our fave locals that caters to all the family with a great kids menu & play area. Warm & welcoming staff & tasty food for all.

After a nice chillee drink straight from work, even though the staff were rushed off their feet, the barman Sam was ever so attentive and enthusiastic with every single customer. Such a great energy and enjoy my time everytime I visit

Brilliant food at a reasonable price, my meat lovers pizza was made by Harry

Came for Sunday lunch. Was given a warm welcome by a member of staff called Carol who was extremely accommodating and enjoyed a great meal, will be returning very soon

Carol is a fantastic manager food amazingmany thanks

Came for a drink and food with a friend, great atmosphere. The bar man, Sam, is amazing and so friendly! Always serving and walking around with a big smile!

Great friendly service as always from John & team plus to top it off good food what more can you ask for

Sam is an excellent barman and excels talking to all the customers drawing them in for more drinks :)

Great experience Carol was brilliant I like to thank her for hospitality

Pizza tasted amazing, very quick and fast service. Very nice place if you ever want to go out with the family

Great pub but was dissapointed how much food on the menu wasnt available. My daughter wanted the kids korma-Not available, my partner wanted the kebab chicken-Not available and my mother-in-law wanted the scampi-Not available. Also more staff needed on the bar as service was quite slow. Loved the QR code on the table to order food as the bar queue was enormous-Great feature 👍 Lovely outdoor area for the adults in the beer garden and a fantastic play area for the kids with a climbing frame, rickity rackity bridge and a metal slide.

No reservation, pick any table not reserved. Order came food good, we had a 30% discount delivered hence thought we'd try it out. Barman very pleasant. Also, offered us and others free pub quiz, can win money etc too. Didn't partake because we wanted to play pool instead, £1.50 a go. They had a large TV too, so watched some French Olympics.

Very friendly staff, nice food and drinks, good quality for the price!!

Bank holiday Monday meal. Lovely welcome from Jade at the bar. Served really quickly and nice quiet table found for us. Good beer at reasonable price. Excellent food too

Staff were lovely and tried very hard to make sure we were looked after. I would strongly recommend having more staff on shifts because they were run ragged.

Jade and the Manager both excellent hosts Thankyou

Very friendly barman 😊 great food and service

I would give 3 and 1/2 stars but that’s not an option so upgraded to 4 star. The pub seems to gone back 12 months, in a good way!! It’s back to its best in my opinion, the only small issues for me are the food still ain’t great, onion rings are not good at all, the fish I had recently was rock hard, the sweet potato fries were cold and the rice with the curry was hard. Shame really as the last few visits had been ok. It’s not put me off but a bit more attention to the kitchen would be advantageous.