Giraffe Westfield Stratford in Newham

I am currently staying in Stratford with a friend and was introduced to Giraffe restaurant by her, the food was great and the service was even better. I would definitely go back here! I would recommend the Halloumi and falafel burger, delicious.

Bad service and cold food. Won’t be going back! Such a shame as we used to love it there. Not sure what’s happened to make it go downhill.

Every time we visit this area we never book in for breakfast in our hotel as we have always loved giraffe. However, our last visits to giraffe were nothing short of horrendous. We went there 4 mornings in a row and dealt with lots of different staff however all we could conclude by the end of our visits was that the staff were all equally incompetent and that we wouldn’t be returning in future. To summarise our issues - it was extremely difficult to get the attention of staff once we had ordered or been served our food and worst of all staff seemed to have this attitude of get customers in and out as quick as possible - twice my fiancé’s breakfast had been lifted by a staff member and he had to tell them he wasn’t finished. No apology came from either staff member about this and instead they both thought it was acceptable to lift my dish which thankfully I was done with and walk away. We maybe could’ve understood if the place was full and there were queues out the door however at no point during our visits was this place even half full. I don’t know what way staff are being trained up but it seriously is one of the worst waiter services I’ve ever seen. The only positive I can say is that the food itself was lovely but was overshadowed by the poor service.

Este lugar es terrible, desde el personal grosero y maleducado hasta la falta de comida del menú, es mejor evitar esta atroz excusa para un restaurante. No nos saludaron, nos fulminaron con la mirada y, después de habernos dejado esperar un rato, finalmente nos dirigieron a nuestra mesa. Luego, la espera comenzó cuando el personal desatento realizó sus conversaciones mientras descuidaba a los clientes a su alrededor.Luego, al intentar ordenar, cuando aparecía la camarera, se les decía una y otra vez que la comida del menú no estaba disponible, pero no se ofrecía ni sugería alternativa, ya que la camarera miraba al aire y nos hacía sentir menos bienvenidos que una chuleta de cerdo. en una boda judía en este punto, tuvimos suficiente y nos fuimos.Así que no puedo hacerle saber cómo era la comida, ya que nunca tuvimos la oportunidad de probarla. . . si pudiera dar cero estrellas en algún lugar, ¡sería este!

Cada vez que como en Giraffe juro que será la última. La comida es en el mejor promedio ya menudo, como esta noche increíblemente decepcionante. La hamburguesa de ternera estaba bien, pero mi hamburguesa de felafel era insípida y posiblemente la cosa menos fresca que he comido. El personal era amable, pero quien estaba cocinando decepcionó al equipo. Así que adiós jirafa, nunca volveré a visitar!

The waiter was friendly but the Spanish cuisine they serve is a joke. Food was greasy. Small portions to share for the price

Se detuvo en el restaurante para tomar un bocado antes de dirigirse al cine de al lado. El restaurante no estaba ocupado (solo alrededor de otras 4 mesas ocupadas). El servicio fue un poco más lento de lo que nos hubiera gustado; Nos llevó 15 minutos tomar un vaso de agua y allí solo pudimos ver a dos camareros trabajando en todo el restaurante. La comida llegó muy caliente y sabrosa. El costo fue razonable para lo que obtuvimos. Consideraría una visita de regreso.

To be honest we went here because everyone else had a queue. West Ham were at home so Westfield was packed. Usual menu, nothing outstanding and we had to ask repeatedly for more drinks. (Just coke). Staff seemed distracted.

Slow service , waiter who was not interested, waitress was very slow took a while longer than expected get the bill and pay, they so bad we won't be back, food disappointing too.

Very accommodating. There was fourteen of us and the staff rearranged tables for us. Very polite staff and food was excellent. Some seating needed repairing, but that didn't spoil our time there. Can recommend.

I visited this restaurant with a friend of mine, it was the only restaurant without a que or waiting time, when we got there we waited at the post to be seated. The lady who I can assume was responsible for seating people looked directly at us about three times and ignored us and continued to avoid eye contact, the gentleman behind the bar looked at her to give her a hint and then her manager had to come over and tell her to seat us. When we was eventually seated, the sofa seating was ripped apart. We then had to wait a while for someone to take our order, there wasn’t really an excuse as the restaurant again was quiet. When we had ordered and our food arrived we were served over our shoulders, behind us, the waitress could not be bothered to walk around to our table to serve us. The onion rings in my burger were cold and my friends burger didn’t look like it was properly cooked. When it came to paying, me and my friend were paying separately, my friends order was straight forward whereas my meal required adding up as I ordered a drink with my meal, I half expect the waiter to do this to make sure they were paid the right amount. But he waited for me to get my calculator up and add it up, it would have been very easy for me to pay less than I should have (I didn’t) as he didn’t check my adding up at all. The staff did not look like they wanted to be there and in turn ruined the atmosphere of the restaurant and resulted in poor service. It’s safe to say me and my friend would not be eating there again.

Went to Giraffe yesterday bit of a queue but it moved quickly. Pleasant staff and well organised . Restaurant was busy but we were served quickly good food well cooked and hot . Dessert of banana split waffle was good highly recommend.

I've dined here on a few occasions. This time was a Thursday evening with friends.

Hi visited this place with my mum and 2 kids.

Same as a previous visit: sat down for breakfast to be told no steak & no pancakes (you can make pancakes lol).

Tried to visit this restaurant today. Was advised by the none to helpful assistant that there was a 20 minute wait and it would be best if we went somewhere else. When we asked if we could wait she said there were no seats although all the seats at the bar were unoccupied. Customer service zero. Went next door to TGI Fridays, had to wait but lovely staff who were super helpful. From our seat we watched a number of other groups go into giraffe no problem.

I came here one evening with a friend of mine. The restaurant was not particularly busy. They have a very good menu with lots of choice.

Good service and value for money, food excellent, certainly would visit when at the Westfield Centre

First time I've ever sent food back, had brunch with a friend and our food was cold, not warm, cold and this was after waiting an age for it to arrive, replacement meal was slightly better, had been warned by a friend about a bad experience in a Giraffe restaurant, wish I'd have listened.

Never tried Giraffe eateries before but as we were in the vicinity decided to see if we could get a table. It's located on the top floor of the Westfield Shopping Center away from all the fast food eateries below and it has a spacious booth seating areas with great views of the 2012 Olympic Stadium now currently home to West Ham United, what could possibly go wrong.

Ein nettes Restaurant mit Essen aus verschieden Teilen der Erde mit freundlicher Bedienung. Wir hatten zum Beispiel Tapas aus Spanien aber auch Fish & Chips und beides war sehr lecker und die Bedienung war wirklich immer nett und zuvorkommend.Gerne wieder!

Staff unfriendly and slow, and I came at a time where he restaurant was mostly empty. Very slow service and staff quite unfriendly. Food was average and in some instances cold. Cocktail very weak. Not sure there was any alcohol in it and certainly none of the advertised chilli.

After a long day in London stopped off at Westfield for dinner-tried TGI’s first but after rude customer service with a half empty restaurant and being told could not seat us for 15 minutes and a hungry 12 year old decided to try giraffe next door-never been before and had no idea type of food it was but was pleasantly surprised-a mix of different foods from around the world- tapas, burgers, Mexican amongst a few-my partner and son choose burgers while I tried the beef burrito which was nicest I’ve ever tried and tried a few! Also tried desserts-churros were really good and friendly service plus good value happy hour menu-had a sneaky glass of white wine for only £3(were there on a Monday at 5)

I visited Giraffe at Stratford Westfield at the Weekend with friends. It was a terrible experience. It was difficult to attract the attention of the waitress. She took the order for drinks & starters & we just waited & waited & waited. The starters were ok but the mains were stone cold. As there was yet another long wait for the mains they had clearly been cooked but not served promptly. Nobody ate all of their meals. In the meantime it was difficult to attract the waitress to obtain a further drink. When she did come to the table her look said it all - "what do you want now". We decided to leave after the mains as it was the most ghastly experience. Finally the bill came. You have guessed it, there was a 12.5% service charge. Personally I think, given the circumstances, it is a real cheek to assume a tip. I refused to pay it & made it clear there would be no tip. There were others in the restaurant who were having similar problems. I do think restaurant goers should boycott this chain as they clearly most uncivil & try to swindle their customers with bad food, assume they deserve tips for the most appalling & dreadful service.

The food was okay nothing amazing. When settling the bill they caused issue because we were using our tastecard and they wanted us to pay set menu prices. However after working it out ourselves as they didn’t want to we found out that we would be saving £10. The manager then tried to make us feel bad for waiting till she fixed the bill again. Don’t think we will visit this branch again, never had a situation like this before.

staff very friendly and helpful, food average for price, unfortunately had to send gin and tonic back as had 5 pieces of cucumber in which overpowered any flavour of gin, but was not charged for this. 12.5% service charge included

We have been to many restaurants in the Shopping Mall and decided ti pop into for new experience which was a big mistake.

We went to this restaurant on a Saturday lunchtime when Saracens were playing rugby at the London stadium. It was, needless to say, rather busy.

Visited on a Saturday afternoon around 3:30pm. Was seated at a table immediately although it took some time to be requested for our order. Food tood ages and drinks were not delivered before our food. Staff asked if the food was ok without waiting for a response. All in all not a pleasant experience.

Stayed at the premier Inn at Westfield in Stratford for the weekend March 8-10. First night we decided to stay at Westfield and eat after a long day travelling. We were going to eat at TGI’s but the que was huge so we had a quick look at the menu at Giraffe and our 12 year old daughter was happy with what she saw. We were seated very quickly and sadly that was the quickest part of the service the entire night. Our server was very polite and sat us at our table and handed us our menus from then on it was as if we had disappeared from sight 10 minutes later she returned to take our drinks order. She then came back and took our food order my wife ordered the enchilada, I ordered the buritto and our daughter the wrap and homemade crisps.Waiting for our food we talked and drank our drinks nobody asked if we wanted refills and trying to get someone’s attention was an impossible task. Then out on of the blue our daughters meal arrived so thinking ours was on the way we knabbed the server to get some more drinks. To call our daughters wraps small would be an understatement they looked more like canapés anyway we expected ours to appear any moment but with our daughter eating as slowly as humanly possible her wraps were gone. Still waiting at this point for our meals to appear she started on her crisps, getting down to the last 1 or 2 our meals arrived 15 minutes after our daughters so we quickly ordered extra fries for our daughter and more drinks because we weren’t sure when a member of staff would be passing our way again. My wife’s enchilada looked very nice much nicer than my buritto which looked a bit ‘cardboardy’. The enchilada looked nice but lacked flavour, my burrito although well filled the base was burned and hard the fries were nice though. Finished our meal and our table was cleared then waited 20 minutes before getting someone’s attention, asked for the dessert menu only to be told minutes later by our original server that the kitchen was closed. I’m really sorry I’m not usually a complainer but the service was dreadful the food very average. The price of 1 adult meal was removed from the final bill but this did not make up for a very bad experience. I now realise why giraffe are closing so many locations.

Shopping at Westfield decided to stop here for lunch was shown to a seat really quick. Lots to pick from the menu Had the Slow cooked BBQ Ribs and we were able to change the chips to Sweet Potato Fries great service

Jus left Giraffe Westfield Stratford after waiting over 30 mins and no meal or drink served. Very very poor service!! Do better!

I went in with my family for a meal. We've been seated outside. It's been already our 2nd visit and we also taken advantage of a taste card. Food as great as the first time. Waiter prompt with our drinks and starters. Main course simply delicious. I will definitely come back for the ultimate giraffe burger and the prawns that i had as a starter. Compliments to the chefs and Francesco, our waiter which did a great job!

We thought we would give his place a go since we are Barclays Premium members and get a good discount. However we were not expecting to be ignored! We were seated initially outside by a lovely lady but after that no one acknowledged us or spoke to us. After waiting 20 minutes to be able to ask a simple question about the menu or get a drink. I tried signally waving and grabbing several peoples attention to know avail. As we stood up to leave I let the lady who seated us at reception know we were giving up- she said someone will be over in 1 minute! I said no we are not waiting any longer we will find someone else. She didn’t even bother to try and make us stay.

We went to Giraffe after the cinema. My daughter chose it because of the food options.

Terrible service - some rude staff - one good member of staff - they all seem very stressed - arrived at 8pm waited 30 mins for a table for 3, by 9 we hadn’t even received our drinks I had to complain and only then they were brought to us and one by one. After waiting 35 mins - the rudest moment was when a member of staff raised a finger to us as if to say 1 minute while walking towards us at our table at this time we had no drinks and them walked straight past us without saying a word nor returning- the staff were terrible except for the waiter I had a go at having waited for so long one dish had to be returned we all ended up ordering the same thing lamb tagine because the wait was so long. I won’t be back to this or any other giraffe.

Visited here as a group of 4 for lunch on a Saturday , we were seated straight away. Order taken very swiftly and the young lady serving us was very prompt. We ordered a mix of burgers and tapas all of which were nicely cooked. Would visit again.

Paré aquí después de un ajetreado día de compras, principalmente para tomar un cóctel o dos, lo que fue genial. También tienen buenas ofertas en comida, lo que hace que sea un precio muy razonable.

Booked a table here and was seated immediately. Lovely variety on the menu. We had the poached eggs on sour dough bread and smoked bacon. Absolutely delicious.

¡Guauu! ¡Solo deseo que la oficina central conteste el teléfono para al menos hablar con alguien! El número en el sitio web dice que ya no está en uso y le da otro número que luego suena y simplemente se corta. Jirafa. . . . Realmente te preocupas por tus clientes, ¿verdad? ! ¡Qué broma de empresa! Por lo tanto, no vayas a las hamburguesas y cócteles de Castleford. . . . Su capacitación en servicio al cliente no es, por lo menos, y eso es de la gerencia.

Bien restaurante - muy de cadena como entorno pero estábamos hambrientos y en necesidad de desayuno.

Muy decepcionante comida familiar aquí ayer. Llegó y pidió una mesa para 7, se sentó en una mesa para 6. Pregunté en el bar y me saludaron con dos miembros del personal mirándome como si estuviera loco. No pudieron ayudar y dijeron que solo estaban en el bar. Un tipo con aspecto de gerente intervino y lo solucionó. La mesa adicional estaba sucia y necesitaba pedir que la limpiaran. No estaba muy ocupado y parecía que había mucho personal alrededor, pero estábamos esperando mucho tiempo para hacer un pedido de bebidas, así que pedí comida al mismo tiempo. Luego esperamos a lo largo del tiempo las bebidas y una orden de aceitunas. Luego nos dejaron esperando la bebida de mis hijas. Cuando llegó la comida, 5 comidas llegaron antes que las dos últimas, no tuvimos más remedio que comenzar nuestras comidas. Tengo que decir que la comida era buena.

Ordered the big breakfast and drinks. First server brings out completely the wrong meals, drinks yet to show. Long wait then another server brings out 2 plates of food with a cooked breakfast on it but not the full ensemble we had ordered, still no drinks. Asked where the rest of the food and drinks were and they said they would go and get them. Server returns with tea and water we had ordered. Tea is stone cold so i ask for another pot, preferably one that has been boiled which shows up quite soon after. Rest of food finally arrives, beans are stone cold, fried eggs are so solid the yokes were like steaks, none of the items are especially hot.When i asked for the bill they only charged for one breakfast but that's not the point, service was awful, food beyond awful. I use Giraffe often at airports and usually decent food but i've used this one in Stratford and had an issue every time. Last time i went in there we waited 70 minutes for our food and then only got it because we chased it up. AVOID !!!!

Giraffe westfield staff are amazing. I was welcomed by a hostess, sat me down very quickly. The manager took my order less than 1 minute. The food came in under 10-15minutes, even though they were busy with a lot of families. I had the spicy rice bowl and definitely hit the spot. The manager (Cory) met my needs and expectations. Overall, it was a good restaurant experience I had in a long time. The bartender (matea) amazed me with his bartending skills.

Firstly the table we were sat on was broken and extremely wobbly.

We were having dinner at this place with 10 work colleagues. We ended up being overcharged and when questioned the bill the shift manager blamed it on the system and didn’t want to sort it out for us. On top of it after complaining to the management a day later a lot has been promised but the calls were never returned and no apology or money weren’t given back. When you are out for a dinner and waitress tells the manager to do something with the guests because it has nothing to do with her you would not want to dine there again nor recommend this place to anyone. The worse of it all was the fact that one of our colleagues was given a stronger drink with the additional shot of vodka x 2. She doesn’t drink much and was complaining the drink was too strong. We thought she was complaining because she doesn’t drink. We got to know later on that the waitress charged her for additional shots that she never asked for. Terrible experience not worth your time and money. Stay away. There are nicer restaurants in Westfield Stratford that are worth your money.

Caught without a Christmas party venue as our original place had gone bust, 20 of us went last minute to Giraffe.

I have been twice and have had positive experience both times. The food is good and good value for money. Plenty of choice and good service.

Waited ages to be served. Only for 3 out of 4 to turn up food luke warm and 4th breakfast didnt show. 15 mins after the other 3 showed up and after asking twice for the food the 4th finally showed.

Visited here with my family on a busy Saturday. We arrived and had to queue however this was the case for all the restaurants in Westfield. The lady welcoming everyone and showing seats was very friendly and polite there was 7 of us and did not expect to find a table however managed to find us a table.

Went 2 times and always great service. First time we had a spanish guy as a waiter. Dont remember his name but ,was really friendly.

Really like this chain having visited the one at lakeside on many occasion but this one was average. Food was nice although one of the starters was not pipping hot, service was quite slow.

Seriously bland food, took ages to come out and the person who said they went to get our bill just went on a break so left us there waiting. To top it off, they put 12.5% service charge on the bill

Unsure if I picked the wrong day but the service here was so poor. The food wasn't great and we sent our meal back 3 times. Didn't have a good experience.

Good service not rushed all though quite busy, food piping hot, delicious chow mien all our party enjoyed the food, good selection on menu pleasant staff child friendly,

Very poor service,not very busy, asked for large wine twice and bought a small! Took an age for our order to be taken, starters come out 15 mins apart and not cooked, burger stone cold and not one apology! Will not come back again and a 1 star rating is being generous!

I went to Giraffe on a busy sat afternoon, we chose this place because it wasn’t that busy. I wanted to try the healthy spicy rice bowl and got oil with a side of rice. See pic attached. Our server was nice but didn’t want to burden her with a complaint as I could see others were beginning to complain. Chefs weren’t great considering it was nearly empty compared to other food places. Disappointed.

Tried Giraffe for the first and I was happy with the service and care I received from Jaden, Izzy and a tall black boy (Sorry didn't get the name)

If you fancy a cold breakfast with rude customer service then giraffe is the place for you! Honestly the worst place I’ve ever been for breakfast in my life

I met up with friends and decided to go to Giraffe for breakfast. I’d visited last year and it was good but sadly things have changed! Firstly our waitress was wearing the menu! I don’t particularly want to look at someone’s t-shirt covered in egg and other unidentifiable stains and bearing in mind this was the first thing in the morning it makes me wonder if it was clean on that day!!! I asked for bagel and scrambled egg and the waitress didn’t think there were any bagels. I asked if she could go and check and sure enough they were off the menu. Annoying. Everything was just a bit slow and all a bit hard work for those working there. Love how they add 12.5% gratuity on to the bill (we weren’t a large party, just three of us). Sorry, I only tip if I have received good service! Definitely wouldn’t bother again.

Visited just for drinks because there's a good happy hour, 241 drinks all day, the caramel espresso martini was so nice! Would revisit, thanks so much to Izzy for looking after us all night

Had a great experience at Giraffe, as it was the first time there, couldn’t help to be a bit extra sceptical, but very friendly hospitable service and nice food, Brigite surely contributed to that awesome experience, definitely coming back again.

came here for a quick meal before going to the cinema. the steak was over-cooked but good drinks for buy one get one free. thanks to friendly manager izzy for great service, looked after us well

Excellent customer service from Haniefa, a very attentive patient and proactive waiter. She made us felt welcome and valued. Also great cocktails and food

First time visiting. A lovely young lady (niefa) served us. Kept us fed and happy. Would love to visit again sometime . Thank you!

Thank you Hanifah Richards (Niefa) for the excellent service I will definitely be visiting again Thank you

Our waitress is so accomodating.We requested to sit outside and without any hesitation she offered us the table.She attended us on time and she always there everytime we need her.We ordered tacos which is i like the most to be honest.Two rice which are both oily for our taste but its okay.Bravas is good.I asked for my Rump Steak to cook in medium but when they served the plate its cooked well done and our waitress send back and she gave us a new one which i really appreciate it.Our waitress name is LIZ and she is so helpful.Because of her we had a great dinner before we go to Cinema.

I had lunch with some friends at Giraffe in Stratford on Saturday. It was busy, but our waitress Brigitte was friendly and patient when we asked lots of questions about the menu. Food was good and plenty of it.

I had an excellent meal here and especially they were also able to supply a sizable vegan dish which many restaurants fail to do. We had a quiet table upstairs and also shared deserts. Thank you to Brigitte who advised us on some tasty menu choices. Thank you

We had the lamb tagine and it was delicious! Our waitress Emily was super friendly and accommodating. Good atmosphere. Really reccommend!

After reading the reviews on here we were a bit hesitant to visit, but having enjoyed meals in other Giraffe restaurants, decidedcto give it ago before viewing the Soldiers of the Somme exhibit in Olympic Park. We were pleasantly surprised to find friendly staff, good service and tasty food. My duck stir fry was delicious. Maybe we went on a good day, however the restaurant was busy, but meals were being served ok. Give it a try.

After shopping with the family we decided to grab a bite. The place was not full yet no waiter to be seen. When we were given a table for 4 by Jaden, the waiter only gave us 3 menus. It took another 15 min until the next waiter came to take the order. And if the experience hadn’t been bad enough already, the food we wanted to order was out. We also ordered 2 for 1 bramble which tasted like coloured water with ice. We sent it back. They made news ones that now tasted like juice. Made us think that the bartender never heard from that cocktail. I had some tapas with my mom, they looked nice but were never given two plates to eat. So we used the bowls the food was served in.

I have been to this branch of Giraffe (Westfield, Stratford) on many occasion, but this is by far the WORST food I've had in a very long time.

After walking out of Zizzi opposite due to abysmal service there, my friend and I decided to go to Giraffe.

We were in Westfield Stratford and wanted to eat. So we went to Giraffe. However, the only table we were offered by a tall waiter who was totally disinterested was a small table right next to a large party of young men. There were plenty of other tables but as the staff didn’t want to have to make them up again if there were four eating - there was just two of us - we couldn’t sit at any of these. So we left. Obviously the staff weren’t interested in our money or were too lazy to want to have to remove and replace a knife and fork on a larger table. I thought, perhaps wrongly, that restaurants were about satisfying the customer. Not a view shared by Giraffe it seems.

Had a lovely lunch here with friends, enjoyed my Lamb Tangine and mojito! Would definitely return! Staff friendly and the place was clean and welcoming

Wide selection on menu but a number of items were unavailable; the medium-well steak was burnt on the outside and rare in the middle; my burger was burnt; some chips were cold; the lamb tagine and katsu chicken noodles were very tasty; fish & chips were average.

Absolutely useless and rude supervisor Morgan, gave me face and said “did you just point on me”? I was going to say that I have been waiting for drinks for 30 min for 2 bloody drinks. Ridiculous

Usually happy with giraffe but this was a bad experience... our food was not hot (only lukewarm). We both had burgers. Chips weren’t cooked all the way through! My friend’s smoothie didn’t turn up until AFTER we had tried to eat our food. Then the cheek of an optional 12.5% service added to the bill. Disappointing

We were looking for somewhere for tea in the Westfield Stratford and thought we would give this place a chance. Wrong decision! Having been showed to a table at the rear next to the toilets, we were left for over 30 minutes with menus. All waiting staff ignored our wishes to order until we eventually got up and requested some service. The food we received was OK, nothing special, and the sweets were better than expected. However, the attitude of the waiting staff was lamentable. Similarly the place was filthy! Especially in the circulation areas, where layers of built up grease has coagulated with the dust to create a disgusting film build up on the walls and ceilings. We will not be returning and will avoid all Giraffe establishments in the future. Their attitude to the paying customer stinks!

The place was virtually empty, yet was rudely told to wait to be seated. The servers manner was brusque to say the least. The table when we were eventually marched to our seats was sticky and not clean and the menus were food stained and falling apart. We only came here because it was 2 for 1 on a tastecard but left without ordering as the place looked in need of a good clean.

Out with my son shopping, we decided to have lunch. Having never eaten in Giraffe's we thought we'd give it a try.

Took my little sister here for dinner after watching a show. The hostess wasn't overly cheery, however, our waitress was lovely! She couldn't do enough for us and was so friendly. Our food was also very prompt and delicious! This was my first visit here and I will definitely be returning!!

I have visited this Giraffe before and had a very pleasant experience. Based on my experience, I decided to go there for breakfast on my birthday. On arrival we were taken to a table inside and the atmosphere was gloomy, there were dirty dishes on the tables, considering it was 11 o'clock in the morning and the restaurant was empty it was shocking how dirty it looked. We waited for 15 minutes to place our order and waited a further 15 minutes for our breakfast to arrive. When the breakfast arrived, I asked the manager to change my knife because it was dirty. She brought me a new knife and threw it on food which splattered on my food and then fell on my clothes. I had food all over my trousers which I cleaned. The manager then took the knife and brought me a new one which she again threw on the table and didn't apologise for messing my clothes. She looked more fascinated with her nails and appearance. I then asked for tap water for the table and asked if I could use the 2 for 1 compare the market. I was told that I couldn't use it on breakfast despite the app saying it can be used. The manager then came and told me that I couldn't use the 2 for 1 because we brought the brunch which was cheaper than the other breakfasts on the menu. I told her that it doesn't say that on the app. I then told her that I had asked for tap water 10 minutes ago as my parents needed to take their tablets. She then brought the tap water. I asked for the service charge to be removed as I didn't want to pay for the horrible service I received. I am never going to return to the Giraffe in Westfield; the service is terrible and the cutlery is unclean.

Went in with a couple of mates after a West Ham game. We won’t talk about that though (it’s safe to say we were a little disappointed - Antonio is the worst player on the planet) anyway, our little lunch stop was exactly what we needed to lift the spirits. Our server, Jade, was very polite and willing to help with any questions we had, also very attractive, my friend was rather smitten (even if he didn’t like the dip for the churros that she recommended). The quality of food was brilliant and we never had to wait, even though it was rather busy. Bravo, Giraffe, keep it up. You’ve gained 3 loyal customers.

Visited this bank holiday weekend and what a disappointment!!. Appauling service!!. Staff can't be bothered to acknowledge you. They get order wrong. Love Giraffe in Norwich not had a bad experience but this one in Westfield was just awful down to the staff!!

I went for lunch with a family member and was stood waiting to be sat by a member of staff for at least 5 minutes, many staff has walked past and we even asked if we could sit down and was blanked.

We decided to go for our anniversary meal here booked a table before, seated quickly and ordered the food, it was served very quickly and was really good. Only thing I felt let it down was it felt very rushed and not relaxed at all.

The place was quiet for Friday 1.30pm lunchtime not a lot of customers. Even then the staff took their time and looked miserable. The waiter (man) is not good at presentation and had my mango lassi and chocolate dip dripping from the side of the cup!

Called in whilst in London and had brunch . The menu is varied and the food is fresh but our concern was the food was only warm , as we were eating outside it went cold very fast . Good Location and Staff very friendly . Prices very reasonable !

We didn’t expect an 5 star service or food but at least to bring starter before as requested. The drinks were disgusting and in one we find a warm and an insect from the mint for sure without wash it. No one step of service was followed. No one check back. I asked a spoon for the curry and no one bring it. The dessert chocolate cookies was obviously old and hard like a stone. Not recommended !

Almost felt as if we they were doing us a favour by sitting us down, then took a long time before someone took our order. It wasn’t busy.

I've been to a few giraffe restaurants all over the UK and this is the best one. The staff are really friendly and helpful. Food is great and very well priced

Sandwiches between a queue for TGIs and Wagamamas, giraffe looks a poor relation but it is worth the chance.

I’ve eaten breakfast at the Bromley branch many times. I quite enjoy the pancake stack with scrambled eggs. It’s highly enjoyable and very filling. This was the first time eating At this location. We had food from the Brunch menu. The sour dough bread was delicious, the individual portion size was sufficient and very well cooked and presented. Overall the food was very enjoyable and filling.

The worst place I never walk in

Great people, great service, great restaurant! Wonderful place to eat with friends, and even if your all by yourself. They’ll take great care of you! Thank you for all the help, Mr. Ventsi!

Fácilmente nos dieron una mesa aunque estaba concurrido, el domingo por la tarde. Tardo un poco en tomar nuestro pedido, pero llegó en un tiempo decente una vez ordenados. Teníamos un descuento Premier Rewards, así que conseguimos un descuento del 25% en toda la factura (tenía que asegurarse la sacamos toda la factura, no sólo la comida! El cargo por servicio) está incluido. Compartimos un desastre Eton y, como punto de vista personal, había demasiado y no suficiente crema de merengue y fresas.

if you want rock hard inedible food eat here the only words I can say is awful. The only good thing was a lovely waitress who did her best.

I was served by Lizette for my surprise birthday dinner and she was absolutely amazing she was so patient as am extremely indecisive she help with the menu her service was brilliant... thanks Liz ❤️