German Doner Kebab - intu Lakeside in Thurrock

Staff was very helpful and friendly at lakeside GDK. Iraj is the staff

Very friendly staff and excellent food as always

Very sweet lady irech. Friendly and quick

gia is a fabulous order taker she has manners and a good sense of humor , provides excellent service aswell

Absolutely great service , very friendly and food is amazing Staff are perfect very helpful and great welcome

Very, polite and friendly young lady. Satisfied with her service. She was really nice

I've never visited this GDK but decided to today whilst shopping at Lakeside. I really wish I hadn't bothered. Had a bit of a wait for the food as we arrived just after it opened. Not a problem even though it wasn't busy. I ordered 2 kebabs and a doner meat box. The meat in all 3 were like old shoe leather. I managed to eat some as I was hungry but most of it was thrown away. Won't be visiting this branch again. I've been to the O2 arena branch many times and will stick to that one as the food always tastes fresh.

Been having this globally, still the same old GDK taste…

The food was very good and very delicious the customer service and hospitality was very good will always come back

I love the service it is amazing the sister who give me the services her name is Iraj her service is amazing

The food it always really good and filling, and the service and atmosphere is always so nice

They didn’t make a fuss about giving me extra sauces!!

So rude. It was busy but that doesn’t mean you can be rude. They missed 2 fries in my order. When I went to asked for it they were acting like I was lying. The employee there then said just give it to him what he’s asking for. It was like I was a beggar asking for food. Had worst experience ever.

i quite come to this place with wife. always had great experience here. doner box are our favourite. when i was feeling light then quesdilla is worth it to have. Always smiling staff

the service of lakeside saff are excellent .they are so helpful.the food as well as good.

Very good place to eat . Nice food along with great staff and service

Really friendly staff and quick service I always buy food here 💕

Rahnuma has amazing customer service lovely food aswell I always come here never let me down

I come here often, the service and food has been great every time.

Doner meat is very delicious comes in a pitta bread. Staff was friendly and welcoming. Choclate wafffle was amazing to have

Milon has excellent customer service

We go quite often to this branch and we never had any issues with the service or food. I was served by a nice lady , she was very polite and helpful.

fast service, cheap food and good reception. the fries aren't the best but that depends on your taste, similar to burger king or macdonalds in food quality

Safwan was so helplful i really appreciate the branch's effort in putting the best services 🙏🏽

Good customer service fast service

Knew a lot about menu very helpful

Absolutely crazy busy, But very, very friendly server Her name was Rahnuma

Paying for a box of doner salad and fries and all you get is chips and salad in a box they fill up the box with salad so you can see how much meat they put in when you look underneath there is only a few bits of meat in the box. They have done this many times as i thought might be once as i went there but its now every-time i get food its like that. I think its a rip off and won’t go back there. And god forbid you tell them about it they will raise their voice and make embarrass you !! Waste!!! The ladies behind the counter all moody and the guys in the back staring at woman customers like they have never seen one.

Very quick service, always come to GDK when in lakeside and food is always fresh and hot. Would recommend

Very tasty food and it comes as a big portion VERY TASTY

Just need to put more food in the boxes as it skids portion ..but food is really nice

Food wise is highly recommended, they always give big portions. Love the people serving, they are very nice and approachable.

Amazing customer service food is amazing

Very tasty and quick. I recommend 👌

Great food nice staff at lakeside!

The food is always freshly prepared and tastes amazing. The stuff is also very kind and friendly

Great food everything taste so good and is looks so fresh...stuff very friendly special Maria

Janvi her services is very good and I love the food and i tried it before and I came back again and it is the best service I ever received

the staff was really friendly & nice - vera helpful world definitely be back :)

Great service and very good food

Janvi was very helpful and cheerful to speak with. She lighten up our day!

Front staff is amazing I highly recommended

Very professional service with delicious food

Very good food and very good service Very helpful staff

Feizan always gives amazing service and the food is great there! They are always so friendly and welcoming

Have been to this place few times lately, and this Was my last one!. It took me more than 9 minutes to order as the lady at the counter would understand English, moreover I have specified not to put certain ingredients as my partner was allergic. I got the order, my partner start to eat and realised that the allergic ingredients were in the items served, and everything was completely different on what we ordered. I got back to the counter and the lady was not giving any attention on what I was saying, I asked them to get the order remade due to my partner s allergy and they got upset!! I then askedfew forks she just took forks and thrown on the front counter!!! I think your food hygiene rating needs to be reviewed guys. This was my last visit to your place, will never visit this place again.

They kept changing the delivery time, so annoying, ordering food means we have no time to cook, but it took way too much time to be delivered! Would not recommend!

Hight quality food.I was served by Maria,thanks for great customer services.She was very kind and polite!

ORDER WAS WRONG I WANT MY FULL REFUND

Food was cold dry no meat hardly cold food in general v bought yesterday very disappointed couldn't eat 29 worth of food very horrible

Thinking about GDK? Don’t bother. Better of eating soil from the ground. Large portion of chips (separately) was ordered for £3.00. Kid you not, the chips weren’t even enough to feed a toddler. The biggest piss take is when I questioned the chips size, the staff laughed. If she had normal teeth, laughing would’ve been acceptable. The kebab box, has 15% meat and rest salad and chips? Absolutely ridiculous. However, you’re paying maximum price for minimum food. Better off elsewhere or save your money.

Not sure what is happening but the prices went up and the food serving portions got smaller!. I ordered a mixed doner and I only got 3 strips of beef and a bit of chicken. I cannot believe the amount of salad that was put in the sandwich to make it look like a bigger portion. This is not fair guys. I came to buy doner meat with salad. Not Large salad with a touch of meat. Very disappointed :-(

Shy portions. Half Decent service. Asked for salad was tild i cant have it with my meal. Do better plz.

The cashier was very rude and badly behaviour

Bad service by Maria. While there was no customer in line, he gave us 1 hour. Rude and bad service.

The kebab wasn't really a roll with salad, very little meat and a hair at the end 🤮 failure

It’s not kebab I would call it sandwich with 3 slices of “ham”. Lack of meat. All I remember is dry and crispy bread and lack of taste as not much filling inside. Not worth it and had hair inside…that is disgusting. Never come back

Disgusting. Overcooked, rock hard and greasy chips, undercooked kekab. Might as well drank a gallon of oil. Far cry from the standards in the past. Spend your money on a proper kebab shop. Update - and to top it all off I’ve now got a terribly upset stomach. Thanks GDK!

Was served by Milon, very nice & respectful gentleman.

Amazing worker,Milon,who is very kind and gave excellent service

Milon, provide excellence service and he deserves reward and recognition.

Milon is a legend. He’s polite and always greets me with a smile. We love Milon

First time trying the vegan option (I'm not vegan) and must say it was delicious and a decent portion size. The hot sauce is very fiery and I loved it. Downsides would be the fries portion size and definitely the price; not sure if this was a normal price or a lakeside price.

Great service from milon, made us aware of the running discounts and added them on. Quick service given the rush hour.

Milon was quick and attentive with a Great attitude Towards the guests

Thank Milon for a lovely service

Milton, excellent service, thanks

Milon served me was very polite great service

I was served by Milon, who was both friendly and had great customer service skills. He served me with a smile and was very helpful. I believe Milon should be promoted to a manager or shift supervisor at the very least.

Went today and was served by Milon he was very friendly and had great customer service always smiling and happy with every xustomer.

Milon was real friendly and a nice guy.

Milon was very helpful, lovely store !

customer services was great. I was served by Milon and he was very helpful.

I had a fantastic experience at this restaurant! Milon was exceptional, providing top-notch customer service. Everything was fast and efficient, and the overall service was excellent. I’ll definitely be returning!

Disgusting Hygiene. Avoid at All Costs. I was shocked to witness a customer return a kebab box due to a problem I couldn't fully discern. Instead of discarding the food, the staff took the meat out and put it back on the grill. This is a major health hazard and completely unacceptable. Before I even received my order, I requested a refund and left the restaurant. I strongly advise anyone considering this establishment to think twice. Their disregard for basic food hygiene is appalling.

Whole meal was cold bread was soggy ordered a few times always been really nice was terrible today really disappointing given the cost

( long time ago this is the original feedback) Brilliant food, fast and fresh, only down side is that team look a bit down and not very pleased to have you there, other than that is good food. Revisit 19/09/2024 2 ladies serving extremely rude they act like they own the business not like they work there, there is nothing like customer service at all, girl with glasses is something else, she was to busy giggle with the kitchen lads. This used to be my favourite place to take my friends to, now is definitely not even a return to place. I ordered Kcal TA, and wrap meal. The Kcal had literally white flakes of meat in there who looked like snowflakes, 1 slice of tomato 🍅 and some sauce. Never had I ever had I eaten or paid for such a poor dry empty flat bread. These 2 girls were almost throwing the food to the people who paid £ for this. This is the worst service and food for 2024 so far.

Milon was great, excellent customer service. Very polite staff member

Arrived at 1140 to order food but stood for a while and staff too busy chatting to notice me so, after a while went eksewhere

Excellent customer service by Milon

Absolutely lovely food. Sauces are to die for ! Will defo be back

HALAL ITEM; excellent food quality.

So bad, no gloves when serving food. Not value for money either.

Before writing this review I had spoken to the manager on a phone call the day of incident… I placed an order online last week, when my food arrived the bread was burnt and the food just had an ash taste given how burnt the bread was, the fries was spicy fries not the cheesy fries I had ordered, I spoke to the manager the same day after receiving my order and throwing the majority in the bin because it was inedible. He advised that I could get a replacement meal if I ordered again next time online and to call prior to doing so. I called yesterday a number of times and I have called today a number of times and no one is now answering the phone at all! He fobbed me off with lies, even stated the bread batch he got was faulty and had been replaced but yet surely the person serving could see the bread was burnt and still sent it off to me for delivery and what I’m most furious about is the fact the manager did not keep to his word, I was questioning this “call before you order next time and we will send a replacement out” bs on the phone the day of the order and I was right too because nobody is ever going to answer the phone now. That’s why he was so confident in offering that to me on the phone. I’m fuming at the lack of care and lack of service and to top it all off the straight up blatant LIE about sorting it out! Iv never been this angry at a food establishment ever! More so about being played off with a bs excuse and lie about “call next time” I knew I should haven’t accepted that bs but I gave them the benefit and I should never have! Avoid this place at all cost if manager can’t be a decent human being you have to wonder what else goes on behind the scenes.

Milon was excellent and helpful at the tills.

Every thing was great but next time don’t forget the drink, other than that is was scrumptious

Served by Milon, great customer service from Him Helped us efficiently with our massive order

Milon always gives good service

Polite good service ordered kebab in a box really poor portion for the money

Milon was very helpful and caring :)

Milan is Excellent service with great taste.

Milon couturier service very good and food is testi

Our Server Milon was very attentive, kind and understanding. The food is always delicious and we enjoyed it. Would come back again

Milon do good customer service and make them happy

Hey it taste really good now an milo. Has served us very nice food thanks to all german doner lakeside mall team

Really impressed with GDK.their staff are so good specially mr faizan he is a really nice person it’s my first time in this branch and i am really happy with them and appreciate 👍👍

Order a donut box with fries with the chicken and it tastes really good next definitely try beef. Thank you so much for Great servicing. . Especially, thank you for the front staff Arshiya & Rehnu

Very Good food & service,, highly recommend that place 💯

Great food with a very humble and helpful staff.... thanks to Arshiya for helping us with the menu.

Excellent Service along with delicious taste Happy to be there for my meal.