German Doner Kebab - intu Lakeside in Thurrock

They kept changing the delivery time, so annoying, ordering food means we have no time to cook, but it took way too much time to be delivered! Would not recommend!

ORDER WAS WRONG I WANT MY FULL REFUND

Food was cold dry no meat hardly cold food in general v bought yesterday very disappointed couldn't eat 29 worth of food very horrible

Thinking about GDK? Don’t bother. Better of eating soil from the ground. Large portion of chips (separately) was ordered for £3.00. Kid you not, the chips weren’t even enough to feed a toddler. The biggest piss take is when I questioned the chips size, the staff laughed. If she had normal teeth, laughing would’ve been acceptable. The kebab box, has 15% meat and rest salad and chips? Absolutely ridiculous. However, you’re paying maximum price for minimum food. Better off elsewhere or save your money.

Not sure what is happening but the prices went up and the food serving portions got smaller!. I ordered a mixed doner and I only got 3 strips of beef and a bit of chicken. I cannot believe the amount of salad that was put in the sandwich to make it look like a bigger portion. This is not fair guys. I came to buy doner meat with salad. Not Large salad with a touch of meat. Very disappointed :-(

Shy portions. Half Decent service. Asked for salad was tild i cant have it with my meal. Do better plz.

The cashier was very rude and badly behaviour

Bad service by Maria. While there was no customer in line, he gave us 1 hour. Rude and bad service.

The kebab wasn't really a roll with salad, very little meat and a hair at the end 🤮 failure

It’s not kebab I would call it sandwich with 3 slices of “ham”. Lack of meat. All I remember is dry and crispy bread and lack of taste as not much filling inside. Not worth it and had hair inside…that is disgusting. Never come back

Disgusting. Overcooked, rock hard and greasy chips, undercooked kekab. Might as well drank a gallon of oil. Far cry from the standards in the past. Spend your money on a proper kebab shop. Update - and to top it all off I’ve now got a terribly upset stomach. Thanks GDK!

Was served by Milon, very nice & respectful gentleman.

Amazing worker,Milon,who is very kind and gave excellent service

Milon is a legend. He’s polite and always greets me with a smile. We love Milon

Milon, provide excellence service and he deserves reward and recognition.

First time trying the vegan option (I'm not vegan) and must say it was delicious and a decent portion size. The hot sauce is very fiery and I loved it. Downsides would be the fries portion size and definitely the price; not sure if this was a normal price or a lakeside price.

Great service from milon, made us aware of the running discounts and added them on. Quick service given the rush hour.

Milon was quick and attentive with a Great attitude Towards the guests

Thank Milon for a lovely service

Milon served me was very polite great service

Milton, excellent service, thanks

I was served by Milon, who was both friendly and had great customer service skills. He served me with a smile and was very helpful. I believe Milon should be promoted to a manager or shift supervisor at the very least.

Went today and was served by Milon he was very friendly and had great customer service always smiling and happy with every xustomer.

Milon was real friendly and a nice guy.

Milon was very helpful, lovely store !

I had a fantastic experience at this restaurant! Milon was exceptional, providing top-notch customer service. Everything was fast and efficient, and the overall service was excellent. I’ll definitely be returning!

customer services was great. I was served by Milon and he was very helpful.

Disgusting Hygiene. Avoid at All Costs. I was shocked to witness a customer return a kebab box due to a problem I couldn't fully discern. Instead of discarding the food, the staff took the meat out and put it back on the grill. This is a major health hazard and completely unacceptable. Before I even received my order, I requested a refund and left the restaurant. I strongly advise anyone considering this establishment to think twice. Their disregard for basic food hygiene is appalling.

Whole meal was cold bread was soggy ordered a few times always been really nice was terrible today really disappointing given the cost

( long time ago this is the original feedback) Brilliant food, fast and fresh, only down side is that team look a bit down and not very pleased to have you there, other than that is good food. Revisit 19/09/2024 2 ladies serving extremely rude they act like they own the business not like they work there, there is nothing like customer service at all, girl with glasses is something else, she was to busy giggle with the kitchen lads. This used to be my favourite place to take my friends to, now is definitely not even a return to place. I ordered Kcal TA, and wrap meal. The Kcal had literally white flakes of meat in there who looked like snowflakes, 1 slice of tomato 🍅 and some sauce. Never had I ever had I eaten or paid for such a poor dry empty flat bread. These 2 girls were almost throwing the food to the people who paid £ for this. This is the worst service and food for 2024 so far.

Milon was great, excellent customer service. Very polite staff member

Arrived at 1140 to order food but stood for a while and staff too busy chatting to notice me so, after a while went eksewhere

Excellent customer service by Milon

I come here often and have been served by Milon a couple of times, great service and great food every time.

Absolutely lovely food. Sauces are to die for ! Will defo be back

HALAL ITEM; excellent food quality.

So bad, no gloves when serving food. Not value for money either.

Before writing this review I had spoken to the manager on a phone call the day of incident… I placed an order online last week, when my food arrived the bread was burnt and the food just had an ash taste given how burnt the bread was, the fries was spicy fries not the cheesy fries I had ordered, I spoke to the manager the same day after receiving my order and throwing the majority in the bin because it was inedible. He advised that I could get a replacement meal if I ordered again next time online and to call prior to doing so. I called yesterday a number of times and I have called today a number of times and no one is now answering the phone at all! He fobbed me off with lies, even stated the bread batch he got was faulty and had been replaced but yet surely the person serving could see the bread was burnt and still sent it off to me for delivery and what I’m most furious about is the fact the manager did not keep to his word, I was questioning this “call before you order next time and we will send a replacement out” bs on the phone the day of the order and I was right too because nobody is ever going to answer the phone now. That’s why he was so confident in offering that to me on the phone. I’m fuming at the lack of care and lack of service and to top it all off the straight up blatant LIE about sorting it out! Iv never been this angry at a food establishment ever! More so about being played off with a bs excuse and lie about “call next time” I knew I should haven’t accepted that bs but I gave them the benefit and I should never have! Avoid this place at all cost if manager can’t be a decent human being you have to wonder what else goes on behind the scenes.

Milon was excellent and helpful at the tills.

Every thing was great but next time don’t forget the drink, other than that is was scrumptious

Served by Milon, great customer service from Him Helped us efficiently with our massive order

Milon always gives good service

Milon was very helpful and caring :)

Polite good service ordered kebab in a box really poor portion for the money

Milan is Excellent service with great taste.

Milon couturier service very good and food is testi

Hey it taste really good now an milo. Has served us very nice food thanks to all german doner lakeside mall team

Really impressed with GDK.their staff are so good specially mr faizan he is a really nice person it’s my first time in this branch and i am really happy with them and appreciate 👍👍

Our Server Milon was very attentive, kind and understanding. The food is always delicious and we enjoyed it. Would come back again

Milon do good customer service and make them happy

Very Good food & service,, highly recommend that place 💯

Order a donut box with fries with the chicken and it tastes really good next definitely try beef. Thank you so much for Great servicing. . Especially, thank you for the front staff Arshiya & Rehnu

Very nice.....and good services❤️❤️

Excellent service Great taste Really loved it

Great food with a very humble and helpful staff.... thanks to Arshiya for helping us with the menu.

One of the best place for tasty food .

I recently tried the Doner Lahmacun Wrap at this restaurant, and it was absolutely delicious! The wrap was perfectly cooked with a great blend of flavors, making it a satisfying meal. The restaurant's environment was ideal for a relaxed dining experience. The customer service was exceptional, with the staff being attentive and friendly, ensuring that every detail was taken care of. Highly recommend!

Excellent Service along with delicious taste Happy to be there for my meal.

It was my first time for GDK and it was great ..I ordered kebab and its really taste good..thanks Arshiya and Rahnuma for your good service..definitely ill gonna visit next time to try other dishes.

Yummy FOOOOOOOOOD!!!!!!!!!!!!!!

service was amazing, gave me extra sauce

Food was so tasty. And the staffs behaviour was so good specially milon and rahmuma

Great customer service from Milon - thank you!

Milon good service staff is the perfect

Food was so good and the two girl in the front was humble and nice. Will visit this place again and again

Milton good customer service and good food

I recently visited GDK in Lakeside and ordered the plant-based kebab, which was absolutely disgusting. The vegan meat was unfresh, hard, and extremely salty, and this is coming from someone who usually enjoys a lot of salt. The kebab was also severely lacking in salad—just a few sparse pieces of tomato and red onion, which are usually the best part of a kebab. I wish I had just sent it back and asked for a refund. This was, without a doubt, the worst kebab I’ve had in the UK.

The chicken was undercooked,unlike the other GDK they don’t give salads separately,despite all they don’t bring the food to you bear in mind they give you buzzer .overall rubbish food and rubbish service.

Very good service and very good staff special a small guy i think Taimur his name he is very kind and polite and food is also very good just less chicken in gym box 😂 overall very good

I have a perfect meal in here and also they are so kind and about food i cannot say anything Cause it's AMAZING. ✨✨

Ordered chicken doner box with fries and cheese and guess what, the cheese came with sour taste and with doner instead of chicken. Again, i do not recommend this restaurant at all.

food is amazing and great service from Milon

You never delivered i had to go and collect my self as you kept pushing out the delivery time even though the food was ready

Thr staff can't cook a pitta without burning the life out of it.

I had a very nice service from Milon, he is very helpful and friendly. This branch is really nice, I am a regular customer, will visit again.

Served me raw chicken. Then when I complained about it being raw told me that that is cooked. It is clearly not as can be seen in the photo.

This place is so good. Nice service and food is so tasty

Absolutely 3rd class service. Staff has no idea what they are doing. As it’s very busy they are not even looking at the orders properly and filling meat and salads properly as it’s suppose to be. I ordered all my stuff with extra beaf but instead they put very little meat and salads and gave me wrong order. Will not recommend and will not go again. Staff working in the kitchen needs to be fired and hired all new staff with proper training

Had a great lunch with gdk lakeside. All the staffs are well trained and well mannered. Food quality is top notch and kebab is just mouth watering. Will visit this place again and again in future.

Milon good customer service amazing staff and good food

Milon do good service thank u so much for helping to suggest food.

Great staff, great service, definitely recommended.

Mr. Melon is very kind and really good customer service

Amazing experience. Food was very delicious. I specially liked quesadilla and cheese bites.Staff were very friendly and helpful.Restaurant was very neat and clean. Must try

I have ordered beef kebab it was cold after showing them they told me they gonna change it for me but they give me same one. And staffs don't maintain hygiene at all.

Raw chicken inside all meat meals. Plain fries instead of cheese fries. An order for over £20 went to the bin. I remember that a few years ago the food was amazing despite the small portions. This should be audited and closed by the FSA

No feta no sauce! Ordered large chips they were tiny!!!! Don’t bother!!!

Customer service done right from Milon, returning cutomer!

Very long waiting time, when asking the team members, they dont listen or acknowledge you. No re-assurance that the food is on the way. Im order number C43 and they are on number 57 and havent got my food yet. When i ask they just say that you have to wait. Didnt even ask what my order was. Other people had to tell them that they’ve been waiting for 20 mins. And another person came and asked for a new bag as all the sauces were opened and messed up all his food

Milon is top man. Great service and helped me with my order.

Milon gave excellent customer service and food was really good, will definitely be coming back here.

Food portions were a literal scam. Boxes were not filled to the top, one of my boxes were basically to halfway filled. Tasted good but incredibly disappointed with the food portions sizes.

The food is on point. The staff are hit and miss The food takes a while The seating is almost always full

We have waited almost 2hiurs ago and instead of coming from lakeside which is 10minytes away we have an expected delivery time of 10.30 way to late to eat we have ordered weekly from gel and find this unacceptable I will be asking for a refund and sending food back utterly disappointed with this service

Served by someone named Milon, looked very uninterested in serving me almost changed my mind and left.

Excellent service and positive experience from Milon

Have eaten at other GDK's but lakeside remains the best of them all. Tops marks to Milon

Milon is always attentive and remembers us when we come to GDK. Lovely man. Customer service is impeccable.

The worst experience food is not good salad is not fresh the quantity of meat is very less

had a delivery time of 20:40,arrived 21:00, food was cold, had to warm it up in microwave, food was nice, despite been cold and late