Tortilla Lakeside in Thurrock

after paying 29 pounds plus for two small meals, we were a fanta drink missing! not a happy experience.

Turned up 30 mins later than estimated and food was cold

One of my chicken asado bowls didn’t have sour cream and this issue still hasn’t been resolved

Amazing 🤩 staff and service,Delicious food

Went with a friend and we loved it - nice friendly staff and really recommend the quesadillas.

missing completely one of the burritos, and was cold when it arrived

Ordered a chicken quesadella and watched the lady put a tiny spoon of chicken in then once it arrived it was a tiny potion. When I quiered how small it was compared to before they said they had a new machine but I believe they just folded it differently with tiny bit of filling. Won't waste my money in any tortilla restaurant again. Also annoyed it's cash only

Very tasty food, could have been better presented/ wrapped in my opinion

The time kept moving further and back in delivery , food ended up being fairly cold . Won’t be using just eat anytime soon . Dissapointed

Highly recommended, fresh food, staff are very polite and welcoming!

Very small portions. Hardly any meat. Felt like they were trying to scrimp on the ingredients

Very nice food and the delivery driver was very polite.

Rude staff that are incapable of doing their job properly. The manager Aleena's excuse was 'new starters we are struggling'. Perhaps need to find another job if she can't do this one properly. Clueless workers.

I orderd food that did not come I will not be buying from here again

Awful. I had asked for a burrito with rice 1/2 chicken and beef with lettuce cheese and sour cream. Was pricey just for it not to taste good. The beef was chunky and it was full of joins and the workers are horrible. The beef doesn’t even look like real meat either. Not returning. Rice tasted off and expired. I’d expect a refund because this is disgusting

Staff rude and not the first time experienced this here but gave another chance as had voucher. Rush through order even though no one behind me don’t listen to what asked for. Was told don't do corn until after 5pm so opted to have chips and drink instead. Then tried to take the chips away from order even though was paying for them as meal deal. Gave me the wrong drink even though said twice what wants when asked. Got order but had to back and ask for salsa to go with chips. Got told again bluntly have to pay another charge for some. Had to show them says chips and dip on the receipt but still continued to argue. Asked for mild salsa but was given medium one also. Why are such in a hurry. Was not. Busy. Not really good service. Or value for money Never experienced at any others. Tortilla. Store. This had put off coming back.

COMPLAINT OLLY - lady with black T-shirt and black hair was so rude about sauce and did not explain what the sauce was. I asked twice she’s like I TOLD YOU WHAT IT IS when they are 3 different flavours. Does not have any respect or customer service. She needs a new job if she’s not happy. Outrageous. Never coming back

One of the UK's premier tortilla destinations is at Thurrock Lakeside, and it stands out not just for its delectable cuisine but for the electrifying energy and stellar service of the team. A special shoutout to Amelia and Olessa for creating such an unforgettable experience today. Keep up the phenomenal work!

Love tortilla ! Portions always great and fresh

Found the stuffing was like solid stone in my festive burger, not good at all?

Food was ok, small not much meat and no jalapeños like there was supposed to

would be nice if the burrito was in the bag, my dinner is now a drink and some tortilla chips, thanks a lot

Customer service was great especially Dean our server. Burritos were 👌🏼

Food was good service was very slow

Great food, how they get so much in a wrap is an art in itself!

My medium burrito was very big, and quite overfilled so very messy to eat

Asked for the same thing 3 times because the girl was having conversations with colleagues and not paying attention. She got the order wrong, threw it away. So wasteful!!!! Then by the time I sat down to eat it was a great big sloppy mess. Not a great experience.

The portions were really small compared to a normal tortilla

Jump in to try Quesedilia , It was Delicious! Would definitely gonna visit again on my break! Big thank you for the staff ! Big smiles and quick costumer servise ! Thank you so mutch Rebecca, Valeria and Evghenia!!!

WE received an incorrect item, we ordered a large Burrito and received a naked salad bowl

Food was lovely, service was good but staff didn't know about common allergens. They have removed some classic menu items so if you have a specific order check before you go to make sure it hasn't been removed.

First time trying Tortilla and my burrito was delicious. I like that you are able to choose different options to fill your wrap or go bread free with the burrito box.

The burrito wrap was fresh and so tasty, I’ll definitely order them again. But The churros tasted like they were deep fried in the same oil as fried onions. Not nice at all

Food is always consistent and fresh.

Very empty as i went there early, but great food

My first time visiting tortilla yesterday and I can happily say I will be visiting again. The two women who greeted me were so welcome , and helpful as well when letting me know the options available. The food was so tasty and flavourful, I will be recommending tortilla to all my friends and family!

Really felt like eating something healthy but filling and this was it! The chicken is halal too which is always a bonus! Was a little busy in the seating area.

One of the staff did not give me the time to think about the choice, and she indicated to me that there are different kinds of meat in a very rude and quick way, the food it's ok but the service.............

The staff are great at this place. Excellent service each time I visit. And the food is top notch.

We had a lovely experience at Tortilla. They always provide great tasting options and the flexibility of choice when building your own tortilla makes it nicer. We’ll definitely be coming back!

Staff were fantastic as had issues paying with Google pay

Lovely staff, quiet and nice food. Went around lunch time and there wasn't a line.

Thank you Amelia for fast pace ordering of my food,it was delicious and your always smiling even when your extremely busy!! I'm a regular customer and look forward to dinning in again!!

Beef extra although only chicken and beef as an option. Something else was an extra I couldn’t understand the girl. Over £11 for a wrap and Diet Coke. Bland yuck flavour. Soggy mess. I ate half and put it in the bin Overpriced and I would not recommend.

Very generous and tasty burritos

First time visiting here and quite liked it. Found one of the servers a bit blunt/rude which puts me off places but besides that, no complaints. I really enjoyed the food.

Food is value for money, but the burrito I got was quite soggy, and I wish I'd ordered the naked burrito. Also the bench seat we sat on was loose and slid off when my partner stood up. At least there were seats during a busy period.

Simona was great. She delivered awesome customer service and talked us through our first visit. Food was great and the churros were the best I've had

Took my family here and had a really great time foods very nice and great customer service

Very nice customer service with yummy food so I do recommend

Great customer service from Riley very positive vibes

Customer service form Riley was amazing super helpful food was delicious

Customer service was phenomenal I really wasn’t sure sure what I was after but Riley guided me through the menu and helped me order the prefect food for me 10/10 will be back again

Very impressed with the service here, seing some of the other reviews it made me sceptical, but overall amazing service with really friendly staff and for my first time dining there they made it very easy for me to understand, would recommend to others

I came here today, and ordered food for my family, and this young boy called riley was very professional in ordering, and making the food, very friendly, and positive staff, will definitely come here again.

Nice food and good customer service from Riley and Macey.

Great service, very clean dining area and positive atmosphere would recommend 👍🏻

Great food and very friendly staff. Very happy to always eat here when I visit lakeside. Brilliant

The staff here were so rude and the food was dreadful. I would never step foot in a Tortilla again. Staff didn’t want be there after trying the food neither did we. I would give minus stars if I could. Just awful

I'll admit I like street food - of the Mexican fast food variety; spicy tacos, nachos, tortillas - the messier the better. I don't do burritos - they are the bigger, doughy, boring relation at the Mexican Food Family party. So, when I arrived at the food court in Lakeside and spotted a branch of Tortilla, I was happy. And when I discovered it was 'Taco Thursday', I was literally in Taco Heaven! I opted for 3 tacos, 2 pulled pork, on spicy beef. With all the toppings. Extra Guacamole. And a side order of freshly cooked tortilla chips. Absolutely delicious and service was friendly and helpful! Previously, this craving could only be satiated by a trip to Wahaca (London, not the one in Mexico!) so THANK YOU Tortilla Lakeside - you're as close to being Stateside on Thanksgiving as I can get right now.

Food was nice but considering I ordered a £6.20 medium wrap I'd be more full of a 99p mayo chicken from maccies.. not very happy tbh also staff need to lighten up a bit it's Christmas?

Really good food excellent customer service The best guacamole in lakeside you must go and try!!!!!!

It was my first time here at Tortilla Lakeside. Never tried their food before. I was impressed. Wide selection of toppings and delicious food.

The two burritos purchased were wet, soggy, cold and flavourless. Neither were edible and we left them. We should complained but did not have the time. I wouldn't be surprised if the food wasn't below adequate heat levels to avoid bacteria.

Popped in for a small bite to eat, that didn't go well as the portion was massive (worth it). My friend and I built our dream burritos, then spoke to an absolute angel at the till. She mentioned that she'd only been there a week but I had my suspicions. Emily wrapped the best burrito I ever had. Keep her, promote her. I'll be back!

Amazing service! Tim was extremely attentive and patient when we were indecisive haha. Will definitely visit again!!

I LOVE me some tacos, and this is my favourite place to get them. We visited our friends in Southampton for the weekend and when I found out there was a Tortilla local, I dragged everyone to it without another word! Fantastic food, I cannot recommend it enough!!

Me and a friend visited this place on Saturday afternoon, I decided not to get one before we was served as the meat looked so revolting (like something I would be scared to give my dog) my friend on the other hand decided to get one! They got the pulled pork burrito which was swimming in a load of water and she was pushing it against the side of the container to drain off the water when making it! Trying to keep this review as short as possible it tasted as bad as it looked. It was literally running with water out the bottom of the burrito from the meat that had not been drained properly! There was 3 lumps of what I would call grissel in the meat! It was tasteless and went to the bin! Would never go here again! It’s not surprising that it was the only place in lakeside on a Saturday afternoon that was empty when everywhere else was rammed!!

Visited with some friends on Friday 15th March, I order a large burrito and was disappointed when selecting my fillings are some options were not available or there was barely anything left was given the scrapings. Would not recommend.

Se você está cansado de comer sanduíche pode dar um pulinho em Tortilla. Você pode comer comida variada a um preço maravilhoso. É se você é vegetariano (a) lá terá comida também para você.

We've been here on several occasions and would choose it over a Taco Bell any time. Ok it's a little bit more on cost but worth the price paid. Theres a reasonable quantity of food food that does fill you up. The atmosphere of the dining area is pleasant and the food prepared in a reasonable time. for those who haven't tried Mexican this is a place to sample without spending too much money.

Went with my husband on a lunchtime, found the choice hard to make, as everything looked fresh and delicious, eventually chose a burrito, with chicken and salad filling, my husband opted for a taco, again chose his fillings, both were very tasty, and definitely go again and try something else

I tried both their tacos and quesadillas yesterday. The tacos were decent but the quesadillas were very tasty and flavourful. All in all fairly priced, nice ambiance BUT one of their staff members unfortunately needs to be retrained in polite interaction with customers.