Taco Bell in Thurrock

food was cold, all the items was not in the box that I wanted

food is cold chips are stale no sauce when asked no napkins my cheese quesadilla is not spicy and not filled enough and chips were half empty chips was on 𝐢𝐬𝐥𝐚 sat there all day

Food was very cold even though the driver came on time

My first time in Taco Bells today:) I amazed how delicious is food here! Honestly, so crispy juicy mixed flavours tacos melted cheese with beef in baked wrap! 🤤 delicious! If I have chance to put 10 stars I would ! The best meal in lakeside. Carmen, the lady who served me today, exceptional customer service , she is very smiley, asked me what I would prefer, recommended me a few portions, her favourites too and customers favourites, she mentioned that beef the best option and she was absolutely right! I felt so welcomed there! Definitely come back there again! Also, if I’ve just checked bad comments about this branch, I don’t know what they talking about as the portions are huge for an average size person, I couldn’t even finish the fries and the drink..I think these bad comments writing competitors as it’s so many new places are opened since the last time I have visited lakeside! Anyway! Thank you so much Carmen! The food is impeccable good 😊

Never arrived and said was delivered left us waiting over 2 hours says delivered at 22.05 and it’s currently 21:51 make that make sense.. absolutely awful service. Done with just eat

Delivery time kept changing so when food eventually got to me food was cold

Chicken was burnt, didn’t receive fries or drink

It popped up that I went to taco 🌮 bell, as much as I do like taco bell I didn't go there,

It’s my first time trying their tacos. They were cheap, delicious and the lady that served me was friendly as well. Definitely I will go back. 👍

I am writing to formally lodge a complaint regarding the serious food safety issue I experienced after dining at your establishment. I ordered one chicken burrito meal with chips and Pepsi with two crunchy tacos and one packet of cinnamon twists. Unfortunately, after eating, I developed symptoms of food poisoning, including nausea, vomiting, stomach cramps, diarrhea, etc.]. These symptoms began around 4.5hours after eating with you and continued for 9hours+ Resulting me laying on my bathroom floor all night. I have had to take a large amount of time off work due to this.

No taco bell is ever bad. Nothing wrong here, I'd just love ordering screens. Fun fact: this was the first taco bell in the UK after they all got removed. A real original. Maybe that's why there's no screens, doing it the traditional way

Got our lunch from Taco Bell in Lakeside today and the service from both the staff serving was excellent, in particular Andrei (I think that was his name). He was helpful, polite and just went out of his way to serve us. He told me the burrito I ordered was quite spicy to check it was ok with me. He also told me what ingredients were in it and suggested a different one. My drink was also flat, which was changed by a lady servicing. She gave me a can and he asked if I wanted ice in a cup. It was just so refreshing and not something h I’m usually used to with takeaway service. Just great! He’s an asset to the company. Thank you.

Delivery driver drove across the communal grass instead of parking up and walking all of 10 seconds to the front door. Very disappointed with him over something so trivial, which only would have saved him a matter of around 30 seconds anyway! Totally rude and disrespectful.

why do you give food to couriers who don't have a thermal bag? Is it normal ?

Ordered at 5.30, food came at 7.30. Food was soggy and cold

Ordered a dish for 2 with crunchy tacos; fries with nachos cheese; cinnamon twist and quesadilla. The tacos was mid (i was expecting more filling tacos), the quesadilla was really dissapointing and the cinnamon twist doesnt blend well with the food. I have to admit the fries was really good and thats the only food worth ordering. Will never buy again. Not worth the price.

Order number #69or59 you having a laugh brought this home after having a volcano mean beef! Ordered a n extra spicy chicken for when I get home had sides next door that I saved for when I got in to I expected this. To be as good as the volcano meal but I don’t appreciate it to murder

terrible customer service, 5 members of staff and no one spoke to us

Tried to order Reg fries with nacho sauce. manager said "the system will only allow me to sell large fries today" paid for large portion and threw half away. Fraudulent (way of increasing prices). will report to Trading standard. Anyone else should do same

food was cold package was torn apart

HORRIFIC SERVICE I visited the lakeside branch on the 30th April and placed my order, my phone pinged to say the payment had left my account only to be approached by the manager who said: No transaction received so unless I pay I won't receive my food. I showed him my account to which he said: well we haven't received it, so I asked for the failed transaction receipt that printed to be faced with hostility and told there is no receipt as no payment was made and the money would return into my account within 2 days, I walked away at that point with no food expecting the payment to bounce back to my account within said: 2 days to now be here on 6th may my payment has fully been paid to taco bell and no refund received. Will now fully avoid all taco bell franchises.

didn't get chips with my order and it was cold by the time it arrived

Forgot drink, the food is cold

Arrived stone cold unfortunately

I love taco Bell, does what it says on the tin

I ordered fries bell grande and I had no sauce, tomato or anything else

Wrong food delivered. Extremely livid - first time trying taco bell and can't even eat the food I have ordered. I expect something resolved.

Lewis gave me the best customer service, food was given very fast and was the most polite cashier I’ve ever had. Goes above and beyond for everybody else he served ,big props🤝🏽

The packaging started to unwrap in the bag which meant that the lettuce started to fall out. Annoying and unfortunate but the food was okay.

Useless system, Map doesn't give the right address, the driver when miles out to do other delivery before getting to me. Clearly cant doesn't seem to know the Delivery Notes Exist as it instructs them where to go...Try reading them!, making my food cold and uneatable

Excellent 👍🏼 ordered a few times now and not been disappointed

On the map the driver was 2 minutes away and I could then see that they drove to London Road which is further away and were around another 10 minutes which meant my food was luke warm to say the least when it arrived. I can’t understand the choice of route the driver went on, I understand they have other deliveries to make but when you’re two minutes away why drive another 5-7 minutes further from my address? The quesadilla was also half full and I wasn’t expecting a can of Pepsi max as the drink, small and over priced. All round very disappointing and I would like someone to get back to me via email please.

I have got nothing I ordered . I got one soft taco and chicken when I didn’t order that . It’s cold . And had no churros in it aswell not happy at all

So stingy with the burritos, very slim, more wrapping than burritto so should at least be cheaper

I ordered from here using Uber eats yesterday. Well what can I say. My food was all stone cold. The delivery driver was clearly not female and didn’t drive a bike. But anyway you must have let my food go cold on the side. I only live like 6 mins from lakeside so no reason to go cold. am not happy with your service at all and will never be ordering from yourself again. I don’t wast my hard earned money to buy food that i would have to reheat. Worst place I have ever ordered from. People should only eat in no order delivery

your delivery driver delivered the wrong order so never received my order

Imagine making something vegetarian not vegetarian because you “don’t have the fryer space”. Do better Taco Bell. Please.

Missing items as always. Never received full order. Food cold.

Came in a good time but was stone cold!!

First time trying taco bell I will be back tasted great

Fries was all soggy whole meal was very disappointed . Had meal before when went lakeside didnt taste thos bad

First time ever ordering via the Just Eats app. My whole family had a vote on what they wanted to eat & they voted Taco Bell. I received the wrong order, even my receipt is mixed up with someone else’s. You guys didn’t even add the Churros? Really? Can something be done about this.

It was a very bad experience two items from what I ordered are missing. The churros and one of the main volcanoes burrito box meal and the rest of the food is stone cold and rock hard. Will not be ordering from here again as I paid for all of this and never received my items

The food was cold and all messed up. Not ordering again.

Quick service, friendly staff and a good value for money.

Everything was freezing cold driver sat 5 mins away for 10 mins

Is understandable that Saturday’s are busy days, but more than 20 people waiting for their orders and the staff having an laugh in the back is just not acceptable. Bad experience!

Very poor service. No food received at all, just two bags each with a can of drink and sauces.

Great service, everything ordered came, was abit on the cold side, but was nice! Thanks

Both my children had lunch from here today (01/10/23) and they been unwell - one with tummy ache and the other has been sick a couple of times - they’ve not eating anything since eaten there so definitely down to the food they had as my husband and I ate something else and are both fine.

Ordered no lettuce due to allergy’s but came with in soft taco, chips were cold and hard

Normally my food is really quick and nice and hot but however, it arrived after 45mins of ordering and when it arrived it was stone cold :/.

Fast and scrumptious great service, come here for good tacos

Changed our arrival time 3 times meaning it took almost 2 hours for our food to arrive. When the food arrived it was cold, very cold. Will never order again.

Completely a ripoff with little to no meat inside the taco. The whole box meal is like me having one cheese burger at McDonald’s and it’s absolutely not worth the price too

Everything was tastey, hot and well wrapped. They also provided the extra sauce requested in the delivery notes which usually gets missed. Thank you

Taco bell was great, it a good store where there customer service and neatness is over 100%

I never write one star reviews normally but am infuriated. Order 3 meals and only two drinks arrive and this has happened 4 times now. On the third time I called to inform them of this constant error. Then this 4th time called again and they don't want to listen or speak to their packing staff to solve the issue and instead blame on uber eats driver which is impossible as the bag is sealed and 4 times isn't just a coincidence. Regular customer has been lost as they took no responsibility to sort the issue out.

Absolutely ripped off, and costly asked for cheesy chips, cost has been raised from 40p to £1.40 and my daughter asked for no salad on her taco, and this is what got served up...that's it now, done with your overpriced skimpy servings, put your masks back on you robbing gits...

Dreadful. Even when I order fries, I got black bean nachos which I cannot eat . I want a refund of that item please.

food arrived late after attempting to order twice

Once again, Bailey showed amazing customer service, she deserves a raise! Very friendly staff overall, but Bailey goes beyond. A very nice girl, wish her all the best!

who is service us he is a good man

They never answer the phone. My order was completely wrong. Items missing and wrong items delivered but my receipt was with the order. Absolutely terrible.

Not one of their halal restaurants. Would be awesome if it was. Prices are OK. Food matches prices. Filling and comforting.

Stupid unfriendly staff. Came across 3 staff members yesterday each and everyone of them is rude and unfriendly. Never going to taco bell again

Taco Bell at lakeside was lovely, as was the service, but the atmosphere was not great

Delivery late even if it was ordered to a specific time an hour after ordering. Food was cold and drinks were warm. This was my first and last TacoBell. So disappointed in quality and quantity.

Food was stone cold and was missing some of my order

missing burrito meal, all that arrived was churros and churro sauce

Poor customer service, asked for extra sauce when paying. He said he added it on. When the food came, it wasn’t there. I told them that it was supposed to be added. They made me line up again to pay 99p for a sauce. And then when the food came out, they forgot another menu item I’d ordered. Poor service overall with attitude.

Made my order on a major football night and still got my order in the time frame originally put.

Food was cold, churros dry and cold

Wow, what a rip-off. I paid £4 for a quesadilla that was 99% cheese and 1% chicken. My wife had the same but hers was 2% chicken so I was jealous. It was just undercooked stodgy cheese. The burrito we shared also had miserly abount of meat. Bland slops. Won't be returning.

Granddaughter loves this place she has to make her hunch stop there

Gave me the wrong drink and the wrong meat in my taco

Wrong ordered was delivered. Again! Plus the order we received didn’t even fully match what was on the receipt! Will not order from them again.

Almost with every order I am missing at least one item

Lovely food but always so busy!

Cheap and fast and a lot of food for your money!

it never came, and i just found out you can refund to the card because its a gift card, i am really upset. also, i saw the driver pass my house, he didnt even look back, and its not my job to go to him to run to him and get my food, its his job to bring me my food. it looked like he was talking to someone else on the phone. ignore the food quality review and restaurant service review.

Tasty taco's 🌮 or what, definitely going there again.

The manager here has absolutely shambolic customer service! We came to get some dinner here at about 8.45pm as we saw online that it shuts at 9pm. I was told by the staff member on the till that they are no longer serving food. Just drinks. I asked to speak to the manager who came out and repeatedly told me no. He had no customer service at all. I asked him why he is no longer serving food, to which he replied “we have run out of meat” but yet his colleague had only just previously said to me “I don’t know why we aren’t selling food sorry, I was just told by my manager”. Having worked in fast food in the past, I know that you should be serving food until you close. I told him that I would be leaving a review and he sarcastically replied “Okay perfect, you know where the website is?”. Putting shame to the Taco Bell brand.

I have several incomplete orders and you have never given me a refund for items that were missing... including today's order, I had 2 items missing. You are not serious and we will give up your services.

You specifically ask for a deconstructed meal and they just chuck everything in the paper box leaving the tacos soggy and the whole meal quite unpleasant.

The delivery driver was friendly and kind, although he was 10 minutes before end of ETA, he still apologies for any waiting I may have done. Super friendly.

Taco came with lettuce despite asking not to put lettuce in. I’m allergic and just had an allergic reaction; on my way to hospital

Cant beat a Taco Bell now they are popping up here in the UK hopefully the potion sizes and cups will catchup with the USA. The gentleman that served us was helpful and prompt.

Fantastic place to eat, great menu to choose from, lovely food,great service, staff are so friendly Great prices,and so clean. Will visit time and time again.

Love a bit of taco bell, we took the ma in law and she loved it too.

Very disappointed… I ordered craving meal for two and I’m very disappointed , taco beef was tiny, crunch wrap beef I barely had beef on it, was mostly salad I ordered a can of Pepsi and it was hot the only good was the fries but it was a tiny portion… definitely won’t order again

The staff left my food to sit there without calling my number. 3 customers took it upon themselves to open my bag and check the food opening the packing. I told the manager I was unhappy and would appreciate my food again but he just gave my money back and told me to join the back of line after waiting 20mins already. When I confronted the manager the manager told me he didn’t send me to the back. Saying I was a liar in over words. Don’t appreciate the rudeness and lies and not following basic hygiene rules.

Dirty tables, disgusting toilets, youngsters behind the till with an attitude, it's not a good look for a chain just starting out in this country.

A go to when you are in a budget, best affordable meals/snacks when hanging out with family and friends. Not the healthiest of options but they offer not so huge calorie mini wraps/buritos.

Paid for a 500ml tango got sent a 330ml can!

Lovely food and really well priced, would definitely recommend. Service was reasonably fast also

Tasty food at a good price, seasoned fries where great but I couldn't see all 7 layers in the 7 layer burrito.

Knew the name and thought I'd check it out. Wasn't overly impressed...but it's not expensive so I suppose it's not too bad for the price.

Very poor servicein this place Valerie if that's her real name was not showing any interest, attention or positivity towards answering customer questions. Answered yeah with an attitude and just providing unpleasant experience here ordering food...

Great food, great value. Absolutely delicious