Thai Express in Thurrock

Sam gave great customer service

Sam was fantastic very helpful in helping me to choose what I want.

Very lovely worker and good atmosphere all thanks to Sam

lovely experience down at thai express all thanks to sam the lovely man. felt welcomed.

Rafe was very helpful and the food was delicious

Today i had thai fried rice chicken from lakeside thai express. Being frankly it was wonderful, so i met the chef who prepared it and appriciated him. His name is Chef Sam. Once again Mr.Sam ,u have done a marvellous job. He is highly recommendable.

Great customer service. Sam was very friendly as well as the rest of the team!

Since we have been visiting this restaurant Sam has always been so friendly and welcoming. Love having a familiar face to take our family order.

Sam made my food very good and delicious

I had great customer service from Sam

Sam the man. Very welcoming very good service. Second time here and they don’t miss. I’ll defo recommend. The food is top tier.

Sam was very helpful with my orders

Rafi was very helpful and provided excellent service. Your food is delicious and we will definitely visit again.

Rafi was extremely helpful by letting me know what’s good to eat and very friendly

Sam was really nice the food was really good great customer service

We had great service from Rafi at the desk and great food from the kitchen.

Rafi was out lovely server. The food was lovely. Red curry was banging and my noodle were 10/10. My mum get the rice was too hard and my sister said the flavour was lacking slightly but I disagree and think it was lovely and quite similar to an authentic Thai flavour plate.

Very good customer service Friendly environment

I come to Thai express a lot and I love it here, Sam usually takes my order and provides lovely service. My food is always excellent 😁

I regularly go to different Thai express in different areas but honestly coming to the lakeside one has to be the best for me as SAM’s service is exceptional and is the reason why I prefer this Thai express branch. His communication and care he takes in what seems to be every customers order is second to none. Despite how busy it was he even made time to provide the same quality service to my children who left there with a smile on their face. Thank you Sam and I’m sure he will be doing big things for this company.

Sam is an amazing server foood came very fast!!

Rafi was very pleasant and has got good customer service.

Sam who served was very friendly

I accidentally ordered the wrong thing and manager kindly helped me changed my order, thank you very much Sam !

One of my most favorite places at the lakeside. Today, I met Rafi, who was very friendly, had a smile on his face, and served us almost immediately. Great service, as usual.

Always a pleasure to come and eat this food. Tasty, quick and the staff always friendly. Today many thanks to Rafi for the great customer service.

Had great service from Sam . Lovely food , great service

Ordered via the device but the scroll down was not working, wild guess when ordering and could not choose the drink i wanted so have to buy it somewhere else.

Sweet and sour not edible tastes of sugar, no sauce, no sour,no pineapple. I could have ate it if it didn't tasted like sugar was poured over it, very dry. The Jasmin rice was also ruined with sugar and was brown. It looks like fried rice -I'm very disappointed waste of money, cannot eat and still hungry. They should really review this dish. I have ate sweet and sour in Thailand and it was the best so I do know what Thai sweet and sour should taste like. My partners food was also dry but edible

Sam was really good and helpful and even knew what I wanted before I asked!!

Would be perfect if you could seat down properly. Food is amazing

Rafi was great lovely customer service and good came really quick 🫶🏻

Coming to Thai Express in lakeside for me is always amazing. The food is top notch and most importantly for me everytime I come Sam who works there literally provides the best service I have ever received. Makes me feel like I’m at a restaurant as well as my family. Honestly believe this man deserves to be promoted.

Always go to Thai express when craving some Pad Thai. Rafi is great, always helpful and a smile on his face

This is my go to place to eat when I am in Lakeside shopoing. Made a mistake on order today @ Kiosk and Rafi had no issues resolving at no extra cost.

Thai express food is always great. Their food is mind blowing in taste. Also the server Rafi is awesome. He serve me with patience & his customer serving way is unique. Thank you Thai express & team.

Rafi staff member exceeds expectations by maintaining a welcoming and approachable attitude at all times.

Just been to Thai express in lakeside branch. Their food is really nice yummy. There was a guy name Rafi he recommended some nice disses we tried and it came out really great. We enjoyed as a family and highly recommend. Please pass my thanks to Rafi for his recommendation.

Rafi served us. He was very friendly and helpful. Amazing customer service

The most amazing service ever! My family and me come here almost every Saturday and sometimes we come to Lakeside just to eat at Thai Express. The manager Sam is excellent in his service and is so patient with us as sometimes we take a logn time trying to decide what new dish to try next. We recommend the Thai guy green and extra spicy if you like hot food or number 8 on the menu which is the Pad Sew. Absolutely delicious every time!

Rafi is an excellent representative of the fast food chain Thai Express Lakeside.

Sam was very friendly and helpful

I was unsure about what to get but with the help of Imalshl i got the thai fried rice and it was absolutely delicious. Thank you for the smooth service and the amazing food

Rafi served us and was very lovely and friendly

I am unhappy as I ordered Pad Thai with Prawns but got mostly tofu and some chicken after a long wait . it was disappointing when I got home and opened the food box - obviously could not go back to Lakeside . In future, I will wait and open the pack to be sure I got the right meal I paid for.

quick great quality food. amazing service from Sam

Pad sew was extremely delicious 😘 Sam did my service to fast and wonderful experience.

Imalsha was the best! Give him promotion now

Ms indu is a great chef she cooks so well i love the way she cooks and serves people

I was served by Rafi who provided me with excellent customer service. Rafi was very patient and attentive to my query which made my experience pleasurable once again. It’s always a pleasure visiting Thai Express!

Best food in lakeside. Sam service me best

Delicious meal and great service. Definitely coming again!

Rafi was really helpful and showed good customer service skills. Would recommend coming here

Tasty food and a brilliant service by Rafi. Thank you.

Rafi was very helpful and served us a great takeaway. We always come to this place whenever we come to lakeside and highly recommend.

Sam was amazing and very helpful!

Rafi and his team provided excellent service!

This would be usually a highly rated meal (fast), but it was not fast and not good value. Firstly, almost £50 for 2 mains, 2 starters and 2 desserts. Last time I was at this restaurant that would have been 30-35. Not really the restaurant's fault but it was was an unpleasant surprise. The mild spice is NOT mild. I remembered it as a pleasant heat, and I got unpleasant heat. Curry is way hotter than noodles, wings are the spiciest 🥵. The taste was good, but not at the price. The rice was incredible, every grain was separated and fluffy and nice and sticky.

SAM guided me with the food menu and it was Awesome

Had an amazing experience. The food was amazing, pretty good in portion. Perfect value for money. Had a little problem choosing what to eat but Sam here, walked us through the menu with great professionalism. The service here was pretty fast as well. Definitely coming again anytime I visit lakeside!!!

Nice food and very good customer service. Sam prepared our meal perfectly to order!

Sam gave me great customer service :)

Great food and thank you to Sam for great service.

Thank you so much Sam for your service and food was delicious..🙏

Sam was a very helpful, kind and considerate member of your team at lakeside. I’ve been to some good, expensive, restaurants and not had a good service like his. He’s an asset to your company.

We loved coming here to get their famous thai friend rice. Rafi delivered excellent customer service and made sure we are happy with the food

Ordered for the first time. Asked for veg rice and beef. Got plain rice which didn’t taste fresh. Serving was generous but quite tasteless…beef was lacking in quantity and veggies didn’t seem to ‘crunch’ right, like they were a bit raw… You might be better off at Chopstix opposite but I’ve not tried that so can’t vouch for it. £10.80 for the beef meal which isn’t reasonably priced.

Great food. Thank you Sam for your recommendations and especially for the mango flavoured rice pudding. Very nice.

Absolutely horrible food and not authentic at all. I ordered, and the food came 25 mins later and tasted of hot (temperature) nothing. Literally was like eating hot air Save your time and money and go elsewhere You have been warned

Rafi was really nice and helped me pick a nice dish as it was my first time having Thai express

Very nice tasty food, fast costumer service and interesting unique taste to each dish Attended to by RAFI really friendly guy

Turned up closing time hungry and Rafi was wonderful. Service was excellent and pleasant

We turned up just before closing time but Rafi processed our orders quickly and professionally without rushing us, tasty food and excellent customer service.

Was served by Rafi. He was really nice and made some good recommendations!

Very friendly and enthusiastic. Fantasic service from Sam! Thank you!

excellent customer service from sam

Great food and great friendly service from Rafi

I was amazed by Eyaaz for his service and enthusiasm. Keep up the good work 👌

Sam is very good person. His customer service very good, food is very tasty

Amazing food, all halal, great service very fast. Self service kiosks went smoothly. Absolutely delicious, I had pad Thai and thairacha wings, incredible.

The food was tasty and great service from Imalsha. He even gave me a takeaway container as the portion is large.

Radi is incredibly helpful and responsive. I strongly recommend keeping him on the team.

Very nicely prepared by Rafi, guy is a great cook. We have the roughly enjoyed our food Thank you Rafi for a great service with a smile

Wanted to grab quick dinner on my lunch break. I know Thai Express are quite expensive but have big portions and are very filling so great for me as I was working until 10pm. Went to use the self service machine but there was an error when went to make payment. Rafi spotted that I was having an issue before I did and quickly put my order through on the till for me. He also packed my order when it was ready. He was very helpful and efficient which is great when you only have an hour to get back to work. I haven’t eaten there for ages but when I do it is always a positive experience

Rafi was very friendly, fast and efficient :)

Wonderful service and food was fantastic. Especially "Sam", he made our day. World class customer service.

Excellent customer service and food quality. Mr Rafi treated us very well, would definitely come back

Rafi is the best coustomer service he made my day 😘

Rafi provided me with amazing service

Great foot and great service from Sam he was so knowledgeable and super helpful. This is our second time being served by him in 24 hours

Sam was super helpful and friendly, he set me up on the reward program, had a lovely experience here!

Staff where extremely friendly and the food itself was Devine x (favourite staff was Sam)

I really enjoyed Pad Sew Ew, vegetarian lots of tofu, extra vegetables fresh, spicy and crunchy. Really good value large plateful. Good hot temperature. Only waited a couple of minutes while it was prepared,

Rafi has provided the best customer service and has been excellent in cooking my food. The food is so tasty and it worth every penny. I recommend the spicy fried rice with wings !

Tasty food, quick service by polite staff named rafi

I have been served by Rafi. He made tasty food. Thanks.

Rafi was really friendly and polite when taking my order. Very patient too.

Beautiful food and wonderful staff and Rafe was very helpful and nice.

The food was lovely.Would recommend to anyone any day . Also fantastic service from Sam who was very helpful

Amazing customer service from Rafi!