KFC Grays Thurrock - High Street in Thurrock

If I could give half a star, that would be generous. The staff could barely speak English. The food was totally tasteless. What has happened to the Colonels fine herbs and spices? I know nothing will be done about the appalling meal. But at least I have let other people know not to waste their money here. I'm passing my opinion onto KFC's main office. Totally disgusting

I love KFC there chicken is so nice I have like it for a long time. xxx

Didn’t follow the delivery notes of what we wanted

our orde it not was complete, it was missing one mini fillet

Food was pretty cold when delivered

I made order online Janaa was helpful and friendly

Came just before closing and Julia was so lovely along with her manger Mohammed. Food was hot and tasty as per usual. Thank you so much ☺️

Order a dinner for kids after school. They send me all the foods is hot but tasteless. It was so disappointed ☹️. Meals come with Pepsi they gave me cherry Pepsi,hot wings doesn’t hot spicy and tasteless.

hello it wouldn’t let me message but it’s letting me now i received a different order and i still couldn’t eat as it had gravy dripping in the bag which im allergic to i always order in just eat however this time it wasn’t to the correct standards and i couldn’t eat my food i’ve even got a picture

What is the point of leaving a note to restaurant??? I paid £35 and all I asked for was a breast or side breast for my child and got a drum unbelievable

2nd time it's happened, putting mayo and lettuce in burger despite instructions not to. (was not a big order) All food was cold

Food was bad delivery was quick, meant to get 6 portions of fries it was more like 2 portions the bags was barely half filled some barely a quarter filled, wasn’t hot was only warm not a great experience

13.50 for a box meal!! THIRTEEEN POUND FIFTY!! Chicken is absolutely vile, chips are 1/4 of a portion what they used to be.. what have I just paid for…

super quick very kind and polite!

The food was extremely cold and packed in a small bag which was not neat when opened. The driver was lovely.

didn't get my food order at all. also still not received a refund

the drink was orange not blackcurrant

had to go pick my order up my self as np food was sent and not had a refund on my delivery charge

Only problem i did get my drinks that i ordered.

where is my food it has not been delivered

For such a small order the food took ages to arrive and was cold. Really disappointing.

Delivered quickly but missing aitem

all low end wings no drumstick

The delivery was quick and the food was hot. However, the quality of the chicken was awful. The coating was wet and falling off, and the chicken was really poor. Largely legs in the bucket, not one breast. Also, KFC chips used to be the best, don’t know why they changed, they are now small portion and poor quality.

Ask for my burger without mayo or lettuce. Arrived with mayo and lettuce. They also forgot my drink

First time Iv ordered and it was very good

The chicken tasted like it’s been cooked earlier and has been microwaved

courier kept texting he's here when he was still down the road, eventually found the flats but food was cold

Good was cold and dry and I’m not happy with just 4 pound refund

Ridiculous, the regular fries is literally just 3-4 pieces of frices. Is cost £1,99 and you receive 3-4 pieces of fries. Totally disrespectful!

Got old chicken. They should be golden brown but they were dark. Another chicken shop trying to sell old chicken and scam the customers. Not recommended. Place is dirty.

I ordered a 4 piece meal and got a 2 piece meal delivered and I'm angry 😠

Ordered 3 meals and all the chips were missing

0 stars wrong order delivered pathetic service

Excellent service & very tasty 👍🏻😋

Unfriendly delivery driver. And bag was wet and items like corn cobs and some chicken bites looked like someone else had a bite from them before they deliver them to me! Disappointing!

Chips were cold Forgot the sauce Forgot the gravy. This is not the first time this has happened. Grays kfc sort yourself out

Driver went to a wrong door knocking elsewhere for 10minutes!

Food was cold and got around 6 chips

Food was cold, chips went to waste

Awful service from the driver. Wrong address put in but was literally the house next door. He/She made no attempt to contact myself to ask where we were. Then put Delivered on the app when no food was actually delivered.

Food was cold, Burger was slapped in the box, Its a tiny bit of salad with a piece of chicken topped with a hash brown and then the special sauce in a tiny bun, Not like photo, Gave tip but no delivery to my door !

After 2 hours of driving, I asked to use their toilet ony. Attitude was fine

The food was dressing cold I had to put it in the microwave just to eat it

All food was out of the bags with hole in bottom and was all cold

Food was lovely a nice treat and was delivered ontime, BUT was minus a bottle of Pepsi that was ordered and paid for!

My order was missing chicken wings and no refund has been issued. It has been ignored and that’s completely unacceptable.

Did not arrive, asked for refund, still waiting! £27 poof! Gone! Good job just eat! NOT!!

Staff not understanding English very well were getting orders mixed up or incomplete, otherwise couldn't fault it, very clean.

Clearly wrote a note to make the wrap plain and you still put salad and Sause init

Great hot food delivered quickly

the only thing in my order that was hot was the buffalo bits. the rest was cold and horrible. never ordering again

Food was cold and was missing chicken wings

Rapid service, delivery driver very polite and on time. Thanks

I still haven’t received my order, I’ve called KFC and they have said it’s been collected but it’s not here

You need to order your food own your own at kiosk( computer ).staff was good and polite. But on week day it's hard to find some parking. Cheers

Food its terrible dirty place to eat not recommend

Asked for no legs so they gave me 5!

2nd time I have ordered over the last few days. 2nd time items are missing. 1st time was supposed to have a 1.5l drink got 2 cans and there were more drum sticks in my 10 piece meal the Reading festival. 2nd time no fries and my drink is warmer then my bath water. this place is seriously shocking. How gard is it to reason an order and place the right items in the packaging?

won't be ordering again chips cold chicken greasy I asked for legs only I got 1 leg not sure what the other 2 bits were I didn't eat it I fed it to the foxes!!

I asked for one burger to not have the sauce on but that was ignored and I did not receive my free popcorn chicken either

Great service. Driver on time and very polite

They didn’t let my kids go toilet and they said we have to order before going toilet, it’s a human right to go toilet I don’t recommend sick off heads people at there

Extremely disappointed that the chicken meal for one had 2 pieces of small legs, won’t be in a hurry to order again.

very friendly delivery service and the food looks like it was handled with care. very happy with my service

Will not give you a can of drink at the store unless you place a delivery order.

ABSOLUTELY SHOCKED THAT KFC HAS GONE DOWN HILL. THE CHICKEN WAS NOT COOKED FRESH (TASTED LIKE IT HAD BEEN STANDING IN THE WARMER CABINET FOR HOURS) AND AS FOR THE CHIPS ...... WHAT ON EARTH HAS KENTUCKY DONE WITH JUST NORMAL SLIM CHIPS? THESE WERE SPICY POTATO SKIN FRIES! AND IT WAS ALL LUKE WARM BY THE TIME IT WAS DELIVERED. NEVER AGAIN!!

I ordered a twister meal, asked for non spicy mayo, it arrived but was barely warm, super spicy and not edible for me! £34 for two meals! Expensive for what we received, nothing like it used to be, ordered a bucket meal for one and it came in bags! will not order ever again!

very good service very polite man and very quick

Food was stone cold corn on cobs were rock solid will not order again

Only part of order, appalling service from the store when I complained over the phone. I will not be spending my money with KFC ever again

The food was of very poor quality. I do not recommend it. The price was absurdly high.

This is not the riders fault… Order was made and time for delivery was shown as 09:15pm… kept showing as being prepared… it is KFC. for goodness sake… it arrived at 09:48pm and was cold… microwave was needed, but it is never the same…. Very disappointed.

Very rude staff I have ask for cheese in my burger and I have been told that this burger doesn't come with cheese lol also ask for beans in stead of gravy got coslow instead horrible service

Fast delivery and great service

Food was disgusting that’s how I can describe the hard chicken burger.

Everything ok, but when u leave a note and your paying nearly £5 for 2 piece of chicken, and ask for breast or side breast as for little children and ask not for drum stick, then they send drum stick and thigh???? Why add notes when know one kin reads makes me so angry , I said no drum sticks n they sent omfg

My driver turned up with no food in the bag so now I have nothing

Fries and sides was ok, but burgers came completely cold.

Wrong burger I order zinger supercharged tower and I got something else

Wrong order delivered. Forced to pay out twice for another order.

I made my order at this branch, waited 22 minutes before my order was ready. Got home only to find that there was no chips as ordered. Terrible service, and very expensive. I love KFC, but after my experience at this Grays branch, it's put me right off spending my money there.

It never turned up. Got delivered somewhere else.

It's the only KFC in this area that hasn't got my order wrong yet...

Driver left my order outside and I didn’t received any notification about this order

Delivery was excellent but KFC Grays should be ashamed. Ordered a 3 piece meal and got 3 chicken drumsticks. Charging £9 for those, a few chips and a can of drink is taking the ‘p’ not the first time so it’s obviously something they do for deliveries. Not impressed at all. Shame as had there been breast or thigh included, this would have been a 5 star review.

Semarin was helpful and good service

No chips for the kids meal and food was slightly cold. Annoying when you child doesn’t have chips and only chicken. Simple thing to add really.

The chips are always stall and always will get chips from metros from now on. But, the chicken is cooked with the crisp and he drink is the right temperature especially in the summer but the cookies are hard so 8/10

Always delicious chicken plus very fast delivery

Our delivery didn't arrive at our house so someone else has got a free meal courtesy of me. Thanks Just Eat.

Food was very cold it’s disappointing!

The food was delivered early however there was only one wrap, my niece also had some black pen or liquid on the top of her tango can????!! Not acceptable

Absolutely ruined my evening. Missing items, half raw chips. Cheers, kids are crying now(me). Not on.

Not completed order, down by chips, bag split with items fallen on the ground so unable to eat, box items not in boxed order, just a whole mess

Everything was cold couldn’t eat it gave it all too dogs

Good was cold and looks like someone ate from it

Food arrived stone cold, bag ripped and damp

The driver sat in the car park on his moped and l had to go and get it , usually they ring at my door. And tonight chicken was so very salty , not nice at all

3rd time of ordering and once again the order has not been deliver but showing as being deliveredy