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3.5

Based on 12 opinions finded in 1 websites

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Nº 494 in 691 in Hounslow

Nº 74 of 91 Other cuisines in Hounslow

CUSTOMERS TALK ABOUT DISHES WITH..coffee
Score
OpinionsNoteTripAdvisor123.5

comment_iconOpinions

Excellent, friendly service. Decent nosh. Enjoyed my fresh OJ too. We're gonna go back in the morning so that I can try a smoothie.

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Lu Y . 2024-03-09

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Giving 4 stars just because of lovely manager and shef who works in Feltham. Do not drop the ratings. I'm regular costumer who spends around £300 each month for breakfast and lunch. However dinner services are not as good quality as day time. Ordered chicken soup, there was shortage so Indian server gave directions to a new working lady to mix it with something else. I noticed that a newbe did not felt comfortable about it, but had no choice. However I thanked for the soup and explained I don't mind the mixes but it would be nice to tell anyway. Newbe was released and Indian server instead of apology jumped up saying that it's new chicken soup with no mushrooms. Altrough taste of mushrooms was clearly present she said there was no mushrooms in it. Tone, face expression and gestures just comfirmed a lie. Very next day I came for breakfast. There was Indian and Spanish ladys working. While waiting for the food Indian lady started to share her worrys with her colleague out loud that I will complane or probably already complained to the manager and now she don't no what's going to happen. I found it very rude. In fact I noticed that employees very often gosips about the costumers and other colleagues in front of other costumers and forming opinions. I found it really unprofessional. Another aspect ordering pancakes there will never icecrem will come with it unless reminded. Altrough full price is charged. Additional prices which comes with a food are not informed. If to order tap water there also will never come. I would understand if its busy times and is human factor to forget, but it's happens continuesly when the coffee shop is almost empty and they are chating between. I feel a need to tighten my pockets when combination of Indian server and new lady is in charge of the place. I also noticed that Indian lady is in the control of a place and new worker have no choice just to follow her own new rulles, morals and manners which is dropping a sense of quality been felt before. Had no need to complain to the manager and go down to that level as probably is just how this place is. Will change branch or coffe shop it's self where work etiquette and costumer service are in better quality. Cakes and beef lasania are really nice and prices are reasonable in line with portions. Will pop in for a coffee and cake time to time tough the year when Indre or Spanish lady is in charge.

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Simona P . 2024-02-11

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Took them 2 hours to prepare my breakfast 😂 It’s beyond a joke, the staff take no accountability. Query them and they act dumb! I will not be going here again- walk 2 steps down to Gregg’s!

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Maleekha K . 2023-11-03

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We came in for coffee which was good quality for a non specialist coffee shop. We were really surprised how cheap the food is here with a 2 filling omelette at £5. We will definitely come back for lunch to see if the food is good too.

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sheepygold . 2023-07-08

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appauling service .young waitress was rude and obnoxious .she made a mistake on not charging us for one coffee and we was made to feel like we were thiefs in front of other customers . ordered a jacket potatoe with tuna was about a teaspoon of tuna .asked for more but sadly only another teaspoon not good for £4.50 . had been coming for years and always been good .wont be returning

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Tracy P . 2023-04-18

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Really bad quality of food. Everything was the most budget quality, not impressed at all I’m afraid.

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Stuart M . 2020-06-14

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Came in for a breakfast roll Sausages nuked in microwave bland, egg was a lump of scramble the roll was nuked

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rickysal1978 . 2019-11-29

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Nice food, clean and fiendly service. The selection is very good as are the opening and closing times

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102kj . 2019-11-27

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It again I try after few months n think peopal change there quality But no doubt the food was great n thanks to anna again to remaber me n my order Amazing food n great quality Perfact place to start your daily breakfast

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HounslowRam . 2019-11-15

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The food is great. The service excelent and friedly and became our cafe of choice during our trip. By far the best in the area.

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Gerry C . 2019-10-30

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Anna and shiref is the best I really can't belive the best quality of food they have ... I will come now ones a month for sure .. they do uber eats as well

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HounslowRam . 2019-10-01

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Very friendly family environment with great coffee and a lot of food and drink choices. All round brilliant with amazing staff. Highly recommend.

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Talat R . 2019-08-31

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With very friendly staff, this cafe was good enough for us to visit it twice in two days. The service was given with s smile and was most efficient

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Dr Raymond D . 2019-07-24

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