Gelato JoJo in Hartlepool

Great Food delivery great a great Staff, Thank You

Popped in for a coffee, was really impressed, very friendly staff that were more than happy to help us, accommodating for the baby. I got a reece's frapp with extra coffee it tasted amazing, and the coffee was strong. My partner ordered an after eight hot chocolate, and she said it was delicious and it was served with after eights. The place looked amazing, different areas with different themes, very clean and bright. Would reccomend to people with children or passing by and want a nice coffee or some ice cream.

Nice place to stop for breakfast, lunch and desserts. Great for ice cream.

Always very clean, staff is super friendly and great with kids! Love going here ❤️

Food excellent.Very friendly staff. Was absolutely spotless. Should call in when at seaton carew. Affordable prices.

After eating a delicious breakfast we had the try that scrumptious looking ice cream. Yes it tasted as good as it looked. Excellent friendly service in a lovely quirky venue. Highly recommended

We took my Mum, who has Alzheimer’s Disease, to have ice cream and sorbets. Mum decided she wanted tea and cake instead! However, I had a raspberry sorbet (generous scoops) which was delicious. My wife had a Sprite Float which she said was wonderful. The staff were very kind and considerate and helped Mum access the building in her wheelchair. All round, a very friendly and helpful staff.

Our favourite ice cream place! Whether it's just a quick pop in for take out or a sit in we've had a fantastic experience every time. The staff are lovely and the ice cream delicious 😋

Came here for breakfast after seeing people share on Facebook, didn’t have to wait long and the breakfasts were nice. It was a shame that the bill was brought over before we had even had our food as we felt like we couldn’t order more drinks but other than that, would recommend!

Came here for a frappe. Nearly cost 7£ got it down to £6. Rip off. I’d avoid this place next time. I recommend nipping to Starbucks up the road for a better quality cheaper frappe.

Went there with my girlfriend today the food was really nice and the staff were really nice especially the woman that recommended a specific drink that has just come in

I recommend the Caramel Frappe and my Furbaby Alfie recommends the Dog Ice cream 🍨🐾🐾🐾🐾🐾🧒🐶🐾❤️

A little on the pricey side but worth every penny. Staff are very helpful and made us really welcome.

The food is okay the price for an ice cream is horrendous there putting stuff on my ice cream without my consent won’t come

Absolutely wonderful! The best ice cream around by a country mile! Worth every penny and well worth the drive. Will be back, as often as possible!

Nice place, good staff. Excellent

Been here a few times now, when the lady's from Asia are working the service is out of this world and so is the food/ice creams. Unfortunately the other staff aren't as attentive and barely smile. I'll also say the owner is lovely if your lucky enough to come across her. The male staff member with tattoos specifically struggles to smile and give a warm welcome. New female staff again fell behind the standard of service that the Asian ladies offer. Maybe make the Asian ladies managers or trainers they're fantastic they really are a credit to the place.

Nasty.. service was poor.. went home and literally spewed my guts up.. might be amazing for others but never again for me🤢

Waited 15 minutes to be seated & then overheard someone say the kitchen was closed at 4pm on a Sat & dessert only. It wasn't overly busy with a completely empty section at the rear. We got an apology on our way out to feed our kids at Larry's (which was friendly & cheaper). Apparantly it was trainees on staff. Wouldn't have been a problem had we been informed in the queue or a shred of customer service been given which they do struggle with.

Lovely place and the staff were all really great my nephew likes to talk to people he's only 5 but they made him feel so welcome and it makes his day when people take the time to talk to him. Such a great group of people.

the icecream is always a half decent, it's not the best but it's OK, but I feel its lacking in flavour and the quality is not too good but because its a closed market not any options for an alternative. The staff here are always children and there is zero efficiency employed here, If there is a que like today I waited 30 mins for an ice cream far too long in my opinion. Also I'd avoid next time because of wait.

After a walk along the promenade in Seaton, we called in for ice creams for our party of six. We decided to eat in although take out was available. We had a window seat and savoured the wide selection of different flavours from the menu. All agreed that the quality and quantity of the choices we made were great. We all thoroughly enjoyed our time there. The Gelato also serves breakfast so we returned the following morning for a full English. The food was perfectly cooked and we cleared our plates. There is also a gluten free option available. Well done Gelato Jono.

Delightful setting, warm, friendly staff, food delicious.

Always a beautiful breakfast and lunch never been disappointed staff are lovely and welcoming

Me and my partner use this place often staff are lovely food is ⭐️⭐️⭐️⭐️⭐️ best place in hartlepool and seaton carew for breakfast

Window service only. Long queue, we assumed it would be good and we were right. I had an ice-cream oyster with two chocolate flakes, he had a chocolate waffle boat. £10 for both, huge portions, lots of toppings. Even the sun was shining as we demolished our sweet treats. Highly recommended

Excellent food. Lovely decor. Spotlessly clean.

Excellent breakfast here. The vegie version was UNREAL and the Godfather breakfast was excellent too. Service was stunning, super friendly staff, the children felt realy welcome and we've loved it. Would absolutely come back.

Over priced. Small portion. Slow service.

First time we have ever been in and it did not disappoint. Food was great and service very good. Well done we will definitely be back.

Friendly staff with food being really tasty and delicious. However when customers outside were being served ice cream the cafe became extremely cold maybe a door can be a fitted to keep out the cold air that ciculates into the cafe.

Nice place my husband burger was great but my lasagna was all cheese hardly any meat

Severs only, the best hot drinks and cold tasty delights in Seaton!!!

Lovely place. Our second visit while visiting my mother in law in Billingham. The food was amazing. We had various dishes and desserts, which was amazing. The portions were big too and couldn't finish it.

Didn't have food, only hot drinks so can't comment on the food. Milkybar hot chocolate Hazelnut Cappuccino Will be back. Staff friendly Place was very festive l lovely decorations 😊 🎅🌲

A funky interior, lots of interest while you enjoy your visit - the scooter stools are amazing. Just popped in to warm up with hot chocolate... Loved the variations available.

Fantastic breakfast. Lovely and clean surroundings, quirky wallpaper in bathrooms. Staff very friendly and obliging. Excellent value.

Was met at the side we're they serve the ice cream by a lovely young lady ,we were asking about the soft scoop ice cream but as you couldn't see them the young lady suggested we go into the shop which was empty and then it went downhill as a senior member of staff was rude and obnoxious to us ,telling us there's a board at the front,but I wanted to see/pick my ice cream,the young lady returned to say after you've picked I'll serve you at the front meaning we had to que again ,we wouldn't off waited but we had a 2n half year old who was waiting for her ice cream,shame because the ice cream is nice and we won't return due the jobsworth manager or senior staff , could do with a course in customer service ,looking at other reviews people seem the same about this individual,sorry but your gonna loose custom,she speaks down to staff in front of paying customers, feel sorry for the staff

Lovely little place to visit after a brisk walk on the beach. Right on the front and easy to find with a car park right behind it (pay and display). Not just an ice cream parlour it also serve lovely food, we had panini’s and they were delicious. Afterwards we obviously indulged in an ice cream of which there a numerous flavours to choose from. The interior decor is of an American ice cream parlour with lovely padded seats and booths, very clean. Service is friendly and quick. We will be returning to try something different from the menu.

Staff are always great. Chef came out to personally apologise because my food would take a little longer. Which I thought was nice. The food everytime I've been has been amazing. Sometimes the is a wait and sometimes you'll be waiting a bit. But the end result are really good. Highly recommend going if you looking to sit down for a meal.

Just had a fabulous afternoon tea for my daughters birthday, food was delicious, gorgeous ample selection of sandwiches, buns, small soup, warm quiche and sausage rolls, delicious cakes, scone with jam and cream, triffles and strawberries dipped in chocolate with never ending supply of tea and small bottle of prosecco! Excellent service staff so pleasant and friendly definitely will be back, best by far! And definitely recommend!!!

Bit of an eclectic mix. A tad pricey, and the metal teapots are ridiculous for leaking all over the place

lovely food ...lovely deserts and lovely friendly staff

Lovely staff and gorgeous food in a lovely setting

This place is very poor for customer service was meet rather abruptly on the door by a lady who told us to wait. We asked for a table but was told it would be 10mins and we where to wait. The place was empty lots of tables available when I enquired I was told again to wait. So we just left obviously they don’t need customers and staff need customer service training shame as the placed look really nice inside.

Excellent and lovley staff food delicious 😋

This is the magical Ice Cream parlour we all wished for as children. The menu is so vast, Sundaes, waffles, milkshakes and some amazing hot food. The Parmos are simply amazing, the pizzas fantastic and melts magical Not got time to sit in... fine go to the side window and go for one of their special cones. Make a detour to come here you will not be dissapointed. If Michelin gave stars for ice cream Jojo's would have three. Just wanted to add that I went here today (31st August 2023) for their afternoon tea for the first time. It was amazing and after sampling others up and down the country can safely say you will not get better.

We arrived without a booking as a party of eight. We were welcomed and given a massive table set into an alcove. This was great because we had four children (3, 6, 9 and 12) with us and the banquette seating was perfect. Making a choice from the menu took a while but we didn’t feel in any way that we were being rushed. The gelato sundaes were delicious as were the two savoury dishes we ordered. Every plate and sundae dish was emptied. The very friendly waitress even took a group photo for us. We’ll be back!

Walked in to find out if we could have a table (keep in mind there was about 10 empty tables between the front and back of the building) the rude woman abruptly just went no, no tables you have to book! There was no one waiting for tables so they must be occupied by ghosts! By the looks of the other past reviewers this place needs to shut its doors for a week and go on a crash course of manners and customer service because it’s clearly lacking it! In this day and age where restaurants and venues are shutting their doors at such a fast pace she should have some respect for people who put money in her till!

Lovely morning in Seaton Carew. Nice fresh walk along the front gave way to an appetite for breakfast. Full English, two sizes On offer grandfather and mama. We were not disappointed with the smaller option, perfect with a pot of tea. Shall definitely return...soon.

Long wait at the ice cream take away window as usual. There is not enough space for the staff to work in so it ties a long time for each customer to be served. The staff waiting on in the restaurant also use the same space for their customers. They need more space to serve for a better customer service. Ice cream great as always.

Lovely little cafe. Seated and served quickly. Great selection of ice creams. Reasonably priced. Staff friendly and helpful

Lovely place, but really expensive. Not worth the money.😔 Our ice creams and waffle looked nothing like the pictures.

Lovely little ice cream kiosk on the beach front. Lots of choices of ice cream and drinks but little confusing..... See on the menu the flavours look just like "proper" ice cream as in tubs of flavoured ice cream that gets scooped out and placed onto the cone but actually it's "Mr Whippy" style ice cream with sprinkles of said flavour over the top. The ice cream was delicious and served with a lovely wafer to top it off and very reasonable prices. Staff were friendly. I would come back again if we were in the area.

What a lovely ice cream parlour in Seaton Carew Beautiful inside, lots of seating areas, immaculate. Ooh the ice creams, the choices, the waffles wow, absolutely delicious and good portions and importantly really good value for money. Staff really friendly and helpful.

Messed up order yet still had to pay

We found this gem of a cafe while walking on a very wet & windy day. The staff were very welcoming and immediately found us a lovely big table to sit at. The drinks were lovely - especially the hot chocolate. Only wish we had time to stay and try some food. The venue is beautiful decorated throughout & incredible clean and tidy.

Visiting Seaton on a wet and windy day thought it would be best to sit somewhere with kids and keep them dry . Was made to wait 5 mins at the door by someone who had such a stinking attitude horrible chubby blonde girl with glasses. Definitely needs more customer service training. When finally seated was made to wait another 10 mins before order taken then I wish I didn’t bother kids were getting restless as was over 45 mins for food order would not recommend this place at all a wasted journey and overpriced pre cooked food by the looks of it

Lovely bright and clean cafe. We only had a coffee and cake but the ice cream looks amazing. Reasonable prices and green staff.

We visit JoJos at least 3 tomes every year on holiday and normally we love it. Unfortunately this year was not the best experience, there were 5 of us, 3 having waffles, I did finish my waffle but it was stale and the other 2 ate around half. When I went to pay I advised this and was made to feel as if I was lying, and i was advised that no one else had complained, so disappointed and definitely won't be back. The lady asked what I wanted them to do and said that when she asked if everything was OK I said yes, which was the case however I hadn't eaten my waffle yet. We did eat some of it but the waffles were either stale or not heated up properly (not sure which one) Not impressed and do feel that this visit was a real let down.

The ice-cream is one of the best I've tasted around, the prices are good for the portion size, I'd recommend this place to anybody, you can make up your own sundae etc and they are generous with the toppings, if you like ice-cream this is a place you need to visit, you will return that much is almost certain

Beautiful place - lovely food, reasonably priced! Would definitely recommend

Lovely cafè icecream galore generous portions and multitudes of flavours...beautiful decor...clean and staff very helpful and friendly dont know how they keep it up with all those kids in and out 👍🏻🥰🤣🤣 Sorry not enough photos i was enamored buy the decor 🤦🏼‍♀️

Called in with my wife Christine after a long walk along Seaton sea front and we both fancied an ice cream. Shown straight to a table and waitress was straight over with menus. I opted for strawberry cheescake which came in a large glass, Christine the strawberries with ice cream . Both were large portions, service spot on and desserts were perfect . Prices were very reasonable. We will return

Traveled all the way from Newcastle for this and it was worth it. Great service + management. Thank for for lovely experience

Beautiful decor, immaculately clean, staff so pleasant and helpful. I really enjoyed my Eton Messy icecream creation. Will be going back again.

Terrible service. Staff acted like we weren't even there. Went further down and got great ice cream elsewhere.

Seems to be going down hill. Iced coffee was literally a warm coffee with a few ice cubes in it for a 5er. Kids cordial somehow tasted terrible, icecreams are mediocre and service just not up to standard. It's a shame as the place could be great.

Our group witnessed the Owner starting an argument with a customer in front of our table. She was very loud and unpleasant. Her conduct was unprofessional and aggressive. This used to be a lovely place to visit. There is a reason why the place is empty on a Bank Holiday. There was no atmosphere and the staff looked miserable. It was uncomfortable and unenjoyable. We will not return.

Ooh where shall I start , waitress rude, waited for our meal for 1 hour and 30 minutes, soon as customers next to us were served who arrived after us we decided to leave! But apart from that what a wonderful experience, of customer service at it's best. If you want to see bad customer service we recommend coming here!

Great lovely bacon sandwich could do with a better choice of cakes when we were in good choice on the lunch menue

Terrible service, no atmosphere, miserable staff and the owner behaves like Basil Fawlty. Awful experience.

Poor Service, took over 45 minutes for the food to arrive and when the food eventually arrived the hot beef sandwich was stone cold. So, if you want food, go elsewhere - there are plenty of alternative options.

Visited today, bank holiday Monday for lunch. We were shown to a table in the back area by the blonde ponytailed lady, not sure if she's the owner/manager as ive been coming here for years and seen her ordering staff around a few times. I've never been on the receiving end before today. What a rude woman. A family was placing their order as we sat down, and another family sat down just after us. The same lady took the last sat down families order, ignoring us. A bit later, she came to take ours. This is the reason I will never spend another penny of my hard earned cash on this premises. I ordered for my 2 foster children and myself, and then my husband started to give his order. He asked for a garlic bread, to which she just stood staring at him so he repeated it again, thinking she hadn't heard, she then had the cheek to say "I was waiting for a please" my husband replied and dirty fries PLEASE. If she had waited till he had finished his order, he would have said please without being told too. We don't appreciate being spoken to like children while we are in our 50s. Other customers also heard her and did comment on it to us. A young girl brought us our drinks and ice cream for my girls. Next, after waiting over 1 hour for our food, the table who had ordered before us still hadn't received theirs either, the table that arrived last received theirs. Obviously, this didn't go down well, especially with the other table. They gave up and left. A nice, polite young man came to us asking if we were waiting for food as they had problems in the kitchen, and it would be another 10/15 minutes at least, or we could leave and have the items we had already received complementary. We left. I would like to thank the young man for doing that, and I do understand that things break down. I worked in catering for 21 years and would have informed customers earlier of those sorts of problems. But myself or my family will not be spoken to like that by anyone when we have done nothing wrong. We walked over the road to the bowling alley cafe, and it took 20 mins at most to be eating fresh hot good.

Really nice ice cream 🤩 staff are friendly too

Very friendly and great atmosphere 😊

OK, breakfast a bit bland had to sit where we were allocated, we were one of three couples all bunched on the left even though there was loads of tables empty

What a delicious amount of flavors!! This ice cream is so tasty and they serve a very decent scoop on your cone.

Lovely strong black coffee and a waffle and ice cream that was delicious

Still has the same takeaway 'hatch' as when I used to visit with my Gran as a child. I remember her cup of tea always came in a styrofoam cup though...definitely way better coffee now! We usually enjoy a coffee to go with a walk along the seafront, but this place is also great for breakfast. Today we enjoyed a lemon top and a wander in the sunshine. Staff always pleasant. It's become a bit of a Seaton institution.

Would of been 5 star but putting the bill on your table before uve even took your first bite is very off putting tbh

The ice cream sundae was lovely but the experience wax spoilt by the member of staff who took our order. The younger staff member who showed us to our seat were lovely but the older lady taking our order was quite rude The parlour was...

Would like more vegetarian options.

Staff rude served other people who had sat down after us we walked out as my grandson was getting upset after sitting waiting to be served

Called in for a coffee before taking Boxers to a tournament up the road. Beautiful place, great staff, most important, great coffee 👍

This is our second visit here and our poor opinion hasn't changed. The ice-cream was tasteless and the waffle hard and odd-tasting. The layout and decor are great, and the ladies serving are just lovely, but these don't justify the prices charged.

Went today and the lady in charge was uninterested,abrupt and looked like she didn't want to be there , no customer service skills at all .Sat at the table no-one came to take our order and eventually the lady said I'll be over soon !! Not good enough so left the place and she obviously doesn't need the trade as just watched us leave won't ever go back ! A warm friendly greeting goes a long way

Very good as always many thanks

Had breakfast here, the scrambled eggs were lovely and creamy, and the bread for the sausage sandwich was doorstop thick ... just as it should be. One other thing, I don't know how they do it, but considering how long they've been open the decor inside is absolutely top . Well done !

Staff need retraining on customer service , chose to spend my money here and wish I never , nothing like our usual breakfast place Old West Quay where the staff go out of their way to make sure you have a good experience, I'll be...

Had a nice coffee would have been 5 stars but a little bit of a wait.

Very friendly staff and the food and drinks were very tasty.

Poor customer service, need learning In language

Amazing breakfast and an impeccably clean environment, including the restrooms and baby changing facility. The staff are friendly and efficient. A really enjoyable experience.

Awesome Kinder waffle ... And Ellie fell in love with Delwyn

One of the few places open for breakfast on Monday morning (yes, it's out of season), unless you wanted fish and chips (it was 11.15am). I had a full English breakfast, and my partner had one of the waffles (the Kinder Bueno one, I think) and we both had cappuccinos. The food was delicious, the coffee was perfect and the service was very friendly. We will definitely go here again the next time we are in the area - so much choice for cake and ice cream!

Fabulous also loved the quirky deco 👍

Very poor. Tables not cleared only two people in. Shouted at for moving to cups. I will clear them in a minute. Then went and cleaning another table. Never took order. Left at that point. Cakes in display looked at least 24 hours old. Give a miss Ratting minus one.

Took my 4 year old granddaughter she loved it got her child special great value for money will revisit

Great looking, very quirky shop - super clean and a delightfully creative interior (thunder clouds rumbling over the counter??) Dropped in for breakfast on a Saturday morning - bacon roll and toast - which was delicious. The lady on duty was on her own waiting...