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3.2

Based on 1.023 opinions finded in 2 websites

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Nº 1011 in 1137 in York

CUSTOMERS TALK ABOUT DISHES WITH..cakesandwichcoffeeyorkfishladybeansmustroundsaladbaconsoupeggcheesecooked

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Went to Dobbies for first time. Cafe stopped serving hot food at 2 pm but web site said 3pm, no reason given. Signage in store was abysmal. The only place that was good was the aquatic centre. Won’t be going to cafe again and even the menu was crap.

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David Chatterton . 2024-11-16

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Ok for a trip been long time since been. Good selection plants,pots etc . Where they let you down was staff in cafe they was terrible the guy asked where was sitting there was no tables inside we didn't know was tables outside but had roof on he didn't say a think no smile not helpful at all. Went to table it covered but no heating on in there asked why?patio heaters would do. The lady that brought us toast was OK but the other lady we asked if tables was inside free she um and mutter but my daughter got 1 we moved the lady was a bit rude to mention to other customers she can't be bothered about the chair and tables were they were sitting as she was putting table cloth on 1 with reserved on. So sorry but if your not happy doing your job it definitely shows there are the worst cafe staff I come across won't be rushing back

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Allison Gledhill . 2024-11-14

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I was hit by how cold the building was as soon as I walked in, it was slightly warmer in the cafe. When we walked back into the store it was freezing a member of the staff told us the boiler was not working. Not the best temperature for staff to work in . What comes first profit or staff working environment

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christine cann . 2024-11-13

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Good variety but a little small

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Peter Sowerby . 2024-11-11

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Lovely garden centre, with friendly helpful staff, although a bit expensive.

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Polly R . 2024-11-10

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Pretty disappointing, the car park is what I imagine it would be like driving on the moon with multiple craters. Very strange shop with a tiny bit of various categories, they had an Aquarium shop at the back that was good. Their Christmas was part set up but had boxes and pallets dotted around on a Sunday making a lot of it inaccessible with a pushchair and the displays were not tied down. The man on the tills was really friendly and happy to be there but the rest of the staff couldn’t even smile or acknowledge anyone was there. Won’t be going back in a hurry.

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Jordan Danby . 2024-11-10

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Much improved of late. Some good offers

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J. Anderson . 2024-11-05

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Plenty of choice in both the garden centre and cafe over all good quality we visit atleast once a month.

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Paul Whitehead . 2024-10-27

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Nice selection of plants (indoors and outside), gifts, Christmas stuff and cafe is lovely

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Lynn Turner . 2024-10-22

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Great staff friendly and helpful, good deals, great selection. Great coffee, grateful and selection. Useful shop, now waitrose great selection

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Andrew Smyth . 2024-10-20

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Handy garden centre, we popped in here whilst we waited on our car charging at the nearby charge points. Had nice coffees, the staff were friendly.

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Col D . 2024-10-15

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I had the misfortune to leave an item on the counter . I realised as soon as I got home and immediately sent the manager an email.Well I am still waiting for a reply. Great customer service!

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Maurice French . 2024-10-09

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Not one of Dobbies better centres.

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John Davies . 2024-10-07

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Started our car run here. 36 of us. Catered ok for us. Large garden centre with usual products for sale. Good car park easy to get to off York outer ring road.

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Barry Caukill . 2024-10-01

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Great selection of plants especially indoor plants. Cafe and Waitrose on site

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James Chambers . 2024-09-23

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Good food very friendly nice plant nice

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Denis Fitzgerald . 2024-09-19

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The afternoon tea experience was wonderful. We booked an afternoon tea but the system didn't acknowledge it. However, the staff went above and beyond to set it all up for us as quickly as possible. They also upgraded all of our food and drinks and were very accommodating. Thank you! To top it all off, the food was delicious 😋

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Bhavan Chahal . 2024-09-18

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The afternoon tea experience was wonderful. We booked an afternoon tea but the system didn't acknowledge it. However, the staff went above and beyond to set it all up for us as quickly as possible. They also upgraded all of our food and drinks and were very accommodating. Thank you! To top it all off, the food was delicious 😋

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Bhavan Chahal . 2024-09-18

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Nice garden centre with a lovely cafe. Always found whatever i’ve been looking for garden wise at competitive prices. there is also a food/ freezer section which stocks Cook meals which is handy to pick up something for tea. it’s a shame the car wash facilities have gone as it was handy to get car cleaned whilst visiting but i appreciate that was run by a separate operation from Dobbies. Close to Park and Ride too.

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Mick Saunders . 2024-09-17

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Nice garden centre with a lovely cafe. Always found whatever i’ve been looking for garden wise at competitive prices. there is also a food/ freezer section which stocks Cook meals which is handy to pick up something for tea. it’s a shame the car wash facilities have gone as it was handy to get car cleaned whilst visiting but i appreciate that was run by a separate operation from Dobbies. Close to Park and Ride too.

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Mick Saunders . 2024-09-17

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Stopped for hot food at 11.00am. several temp signs in serve area ' No hot food available '. ( Sat 14.9.24) Gents toilets hand blower/dryer not working but paper towels provided.

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David Ash . 2024-09-16

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Local garden center!! Very well stocked and variety of goods on the shelves. Has a little cafe inside to enjoy a nice lunch or just a coffee whilst shopping.

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James Crangle . 2024-09-15

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Not a bad garden centre could do with updating especially cafe area

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Ann Bobb . 2024-09-13

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Great garden centre with aquatics!

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Darren James . 2024-09-08

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The cafe was very nice. The garden centre could do with an upgrade and the car park could do with attention. Curb appeal is lacking.

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Victoria Parkes . 2024-09-05

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Very slow to clear the tables. None available without pots on .

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Margaret . 2024-09-03

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Had a lite lunch in the restaurant, no jacket potatoes .sad face

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Exel Clive . 2024-09-02

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Never seen garden center what a waste of time like a gift shop 🙄

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49 Wild . 2024-08-30

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Amazing & unique cinnamon buns!

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Ian Vincent . 2024-08-30

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Surprisingly huge shop including mini Waitrose.

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John P . 2024-08-29

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Needs air conditioning it was stifling on a hot day especially the cafe. We couldn't eat there it was too uncomfortable. I felt sorry for the staff having to work in those conditions.

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Gina Kempa . 2024-08-12

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Huge range of garden and home stuff. Didn't have the 1/4 netting I needed. Didn't try the cafe.

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William Gedye . 2024-08-12

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Pricing mostly non existent. Things that were price tagged ridiculous prices. We will not visit again.

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Lee Hammond . 2024-08-02

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Don’t know what the negative reviews are about, the place is wonderful with plants at a very reasonable price. Lovely shop.

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Chuckle Honeybear . 2024-07-24

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Fantastic selection of plants trees and shrubs. Onsite they have garden furniture and lots of different BBQ's. Christmas displays are spectacular such a wide range of glass ornaments. A large store, maidenhead aquatic that sells many different sized fish tanks a wide range of fish, fresh water plants and much more, the staff knowledge is excellent. Waitrose is also in the store... And much more.

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Gill D . 2024-07-20

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Good selection good tea room great prices on roses

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Andy burton . 2024-07-15

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It's a garden center, what do you want me to say?

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Gary Smith . 2024-07-10

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Large garden centre with cafe. Typical Dobbies brand.

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AFR . 2024-07-06

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Love place! Has everything you could think of for gardening, furniture, and outside cooking! I loved all the fish and loads of stuff for pets! Also has a cafe, gift shop and little Waitrose. Well laid out, plenty of space to walk around. I was very impressed with Dobbies! Only down side is slight on the expensive side, but I have just moved around the corner, so extremely convenient, I will be visiting regularly!

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Leah West . 2024-07-04

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Really enjoyed my visit here, lots to look at and buy!!

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adrian greenwood . 2024-06-17

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Thought plants of decent quality and price, bought a feature wheelbarrow needed delivery and help to checkout, staff very helpful.

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Anthony Mellor . 2024-06-16

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Good quality plants and a reasonable selection of horticultural ancillaries. Queues at the till need sorting out.

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Fred Dawson . 2024-06-14

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We have been before and find it is not cheep.but we did buy 2 reduced plants

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mal tyssen . 2024-06-10

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Went to the café for lunch. No tables to sit at as they were all full of dirty plates, cups, trays etc. Waited about half an hour for a toastie and a sandwich, no sight or sound of our food until we went up to ask, then it miraculously appeared. No apology for the long wait. Chips were undercooked, and the side salad was wrong. Food was nice enough when it arrived, but very expensive for what you get. Wouldn't recommend going here unless you're absolutely desperate.

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Rebecca Gill . 2024-06-09

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Good choice of plants plus some great offers and bargains! 😊

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Karen Ellwood . 2024-06-08

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Good garden centre and cafe id worth a visit

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Alañ Dale . 2024-06-07

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Great variety, but so much more expensive than other places for plants, outdoor furniture and other garden bits and bobs

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Daniel Thomas-Peter . 2024-06-06

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Just called in Dobbies and thought we would grab a bite to eat. Went to order 2 jacket potatoes with mayonnaise and was told they had run out. 1pm on Sunday lunch and out of jacket potatoes in our opinion is really bad managing and the management should be looking into how this can happen. For my money catering staff responsible require replacement. Disgusted we left the place. My wife is gf so not a large choice from the menu

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Brian Stainrod . 2024-06-02

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Very dark place, low ceiling makes it feel oppressive. No ice for drinks - not chilled.

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Sue Thompson . 2024-05-30

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The cafe is filthy. I felt unclean when walking out. Spider webs that have clearly been there many months with hundreds of flies in them, birds have made a mess. Then there's room temperature cold drinks, £0.80 for jam to go on a scone, multiple people asking us for sugar for their tea/coffee because they didn't get any, etc.

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Andy Whittle . 2024-05-27

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When reading other reviews I was wondering why they all just spoke of the cafe. Then I experienced it. It’s completely baffling that there’s no signage showing the menu - unless you spot a cake or pastry that’s on display, you’re left to pressure-pick something off of a sheet of A4 at the till. Wouldn’t it be better if customers could see a menu whilst queuing? The food itself, was actually better than I expected, but I played it safe with chips and panini (even though the panini wasn’t one). My partners jacket potato was very unpleasant. They’d run out of scones which was what they actually wanted. The cafe environment itself more resembles a sad office than a garden centre cafe. Suspended ceilings. No windows or natural light of any kind. Fluorescent lighting. Everyone who works here seems like they hate it, and I can understand why because I imagine they’re dealing with complaints on a regular basis.

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Jordan Elver . 2024-05-26

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Absolute terrible as a disabled person trying to push the trolley round the most uneven floor was a nightmare pulled something in my side. Then at the checkout operator said I was to close to the person in front I was six feet away. Won't be going back

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Paul Wilson . 2024-05-21

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Went today for our well earned Birthday Drink & Cake. We had the Fruit Scones & Latte. Scones were lovely as just out of oven. Jam was extra and extortionately priced at 79p!! Coffee could have been hotter. Staff polite and friendly 🙂 . All in all ok. Thank you. Steve B.

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Stephen Briggs . 2024-05-20

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I thought my local Garden Centre was expensive but wow, you'll need to remortgage.

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Robert France . 2024-05-18

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Good choice of plants and accessories. Just check as some plants are a little dry

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z fid . 2024-05-18

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The toilets are absolutely disgusting in desperate need of a deep clean. They are extremely poor in a food area!

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Joy Bilbrough . 2024-05-13

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I rang in advance to check they had what I wanted. Some Gardena micro irrigation. But when I got there they didn't.

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Martin Birley . 2024-05-09

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Rang 6 times this morning. Each time I pressed buttons for service, cafe, delivery stuff........nothing happened. 7th. Time someone answered very abruptly, told me they didn't have what I wanted and suggested B + Q. I won't bother them again for anything a customer might need. Sorry for getting in the way

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James Walker . 2024-05-07

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Great selection of plants very affordable

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David Mcmillan . 2024-05-05

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Not up to the usual Dobbies. Poor cafe, car park rough.

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Richard . 2024-04-22

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Man working in the outside of the garden centre was very helpful finding plant prices for my husband - the stars are for him. The cafe is another story - the older male staff was rude & abrupt staying ‘read the sign!’ when I asked for coffees. The coffee machine wasn’t working, but as there are so many signs on that counter it didn’t stand out, maybe it should be placed at the beginning where the trays are to stop waisting time. (The other cafe staff are lovely). As regular visitors I think we’lll just visit the garden & shop areas in future.

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Helen Judge . 2024-04-20

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Good staff, food and service. Filthy floors, doors and toilets. Expensive shop

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Joanne Pryor . 2024-04-15

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We went out to buy grass seeds and walked out with a shopping trolley of seedlings. It's really a lovely shop with lots of pretty ornaments for the garden.

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Lyn Botha . 2024-04-15

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The cafe is very poor. The staff appeared stressed , there was no smiling or interaction just eye rolling. There was a flashing light just by the till which may not have helped.

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Jacqui Suffern . 2024-04-11

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We tried to get served but could not pay as they were going to turn the power off

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Jade Hainsworth . 2024-04-01

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Had a lovely lunch at Dobbies cafe. Freshly made sandwich, plenty of filling served with a lovely fresh side salad. All washed down with a really tasty pot of tea and americano coffee. Another visit to Dobbies. Great cake selection, piping hot coffee. Well worth a visit. Friendly staff

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derek milne . 2024-03-30

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Dogs not allowed in cafe on stone floors with food dropped on floor by kids. Insulting and made to feel v unwelcome

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Gerard Stewart . 2024-03-06

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This place is massive they have everything you need

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George Watmough . 2024-03-05

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Overpriced compared to local centres

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Rachel . 2024-03-02

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Good breakfast, friendly staff, will go again.

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David Stokell . 2024-02-29

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Very good full English breakfast, enjoyed it. Friendly staff, will go again

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david stokell . 2024-02-27

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Whilst the garden centre offers a wide range of essentials, the 'gentleman' who took our order at the cafe was one of the most miserable people in the place. The welcome received from this gent left a lot to be desired. Everything seemed like oo much of an effort and whilst all the ladies smiled and nothing was too much trouble... someone had definitely pinched the jam out of this guys doughnut. Its a good job the food was worth the wait otherwise I would have happily told him where he could stick his sandwich. It's a shame there's always one who doesn't want to put in the effort.

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John Harris . 2024-02-25

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Looked really empty, quite high priced

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Adrian Mosses . 2024-02-20

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Dirty cafe, tables not clean, seat fabric disgusting and toilets dirty too, freezing cold to boot

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Gill beenz . 2024-02-17

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If you have a dog you are confined to sitting in a cold unappealing room.

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AndrewJ Poulter . 2024-02-03

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Not the best Dobbies, simple format. Cafe has limited menu.

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John Key . 2024-02-02

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Lovely cafe. Staff very helpful. Excellent items and bargains

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Morticia B . 2024-01-19

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Needed some plants for a customer. They had a good selection of plants, and it is well laid out, normally go to trade outlets ,so this would be a one off but was a good experience

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DAVE B . 2024-01-17

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Terrible cafe experience. £37 for two hot drinks, two toasties, a slice of cake and a half children's sandwich. The cafe appeared to have no functioning heating, with all customers wearing coats, meaning it was very uncomfortable and not dissimilar to sitting outside on a. cold winter day. The food was poor quality, with very basic toasted sandwiches and stale cake that appeared to be from the day prior. We have visited Dobbies garden centres all over the country and the catering and environment is normally of a very good standard. It appears that Dobbies have completely given up on the York centre, with the majority of stock in the centre diminished, Christmas decorations still up and a general feeling of abandonment. This is such a missed opportunity in York where there are so few garden centres, and with the volume of passing custom on the ring road.

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Simon Craigs . 2024-01-16

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Went for 2 full breakfast not impressed wife asked for extra egg and no mushroom it came with extra toast no extra egg one piece is bacon which was dried up and hard only thing that was hot was the beans plate was cold which means all food goes cold very quick avoid at all costs

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Phillip . 2024-01-13

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Used to come here many years ago for a mooch around and a decent lunch. Oh how it's changed. Avoid the cafe.

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Tim Ensor . 2024-01-07

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Can be pricey but we got some pizza burner accessories - not much outside due to time of year - lots of pointless tat inside but its good for a laugh - not sure why people would come here for a coffee - it was full of silver foxes - both on and off the shelves!!

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Mary Wellings . 2024-01-01

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Always what you need to garden.

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VegeHippiViking . 2023-12-27

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Over charged at the till. Always a problem at check out.

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Carole Courtine . 2023-12-27

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The only reason I gave 3 stars is because we took our granddaughter to see Father christmas and she loved it the staff there were really good. Very chatty and I was impressed, they took time to chat and interact with her she's nearly 6, Then we had a look round not many people in so was good, the big mistake was visiting the cafe, I ordered a toasties, which wasn't great, cheap ham, but sold at a extortionate price, only ate a quarter of it, my husband ate the reminder, but we both felt sick after, the cup tea wasn't nice either weak, the coffee was just OK, had better, Don't think we will be returning anytime soon, . But father Christmas was worth it

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Jenifer Barns . 2023-12-24

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Cafe doesnt get any better there was no Hello or Goodbye today it was almost all they could do to get our order, really Dobbies get your act together a bit of customer service would be welcome

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Susan Dew . 2023-12-20

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Very tried inside . Could do with a spruce up

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Craig . 2023-12-10

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Well laid out wide range of garden products. Plenty of car parking. Helpful staff and reasonably priced.

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Leigh Harrison . 2023-12-08

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Fantastic for shopping and lunch so friendly people working there

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e heart . 2023-12-05

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We buy our aquarium stuff from the shop at the back. Knowledgeable, friendly staff and fish are always healthy from there.

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Paul Tindall . 2023-12-05

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visit here regularly, great selection of fish

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Sam . 2023-11-28

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Lovely well kept centre.. a welcome visit experience could spend a day there lovely coffee and M&S shop as well reasonable priced +++++

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Chris Woottin . 2023-11-26

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Quite poor and cafe nothing special

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Mandy Hodgson . 2023-11-23

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Worst garden centre! No standard compost today. Only 2 checkouts open and long queues. Customers abandoning baskets. Have a bad experience every time I come here.

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Anne Homa . 2023-11-15

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Woman on till un cafe very rude when you are trying to see menu

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James Plant . 2023-11-09

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Fantastic range of plants and everything you can think of under one roof

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Albert Moncur . 2023-11-08

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Lots of leaks currently and wet items in the garden centre. Hot food is not served till 12 so lots of people didn't want to wait although signage says hot food from 11.30. waiter was getting lots of flak for this

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Dan . 2023-11-08

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Was in the cafe for lunch at 12pm. There were four staff behind the counter, one of which (Scottish chap with glasses) was training two staff on how to use the coffee machine. We ordered coffees and the lady that took our order asked for them to be made and the trainer was extremely rude to her as he turned and said 'I'm trying to do some training here'. Myself and my friend were then shot a look from him like we were an inconvenience to him and his day. Firstly, who carries out training at 12pm on a Friday afternoon and secondly, this can wait when someone orders a coffee.

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martin porter . 2023-11-05

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Really need to clean or replace the chair's in the cafeteria.

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Keith Tomlinson . 2023-11-01

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Just called in to look at artificial Christmas tree’s but they didn’t have a great variety

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Francis Munson . 2023-10-22

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