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4.0

Based on 3.327 opinions finded in 2 websites

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Nº 213 in 308 in Rushcliffe

Nº 39 of 55 Other cuisines in Rushcliffe

CUSTOMERS TALK ABOUT DISHES WITH..fishsaladroastcoffeepaymeatbeautifulpieoldporkcheesechickencookedsteakroundpuddinglady

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Lovely service from Paige, very attentive and polite, lovely food too !

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Tanatsa Masawi . 2025-05-18

MORE AT Google

This was our first visit. We had a very nice lunch. All the staff were very attentive and very friendly. Lots of lovely outdoor seating. Dogs allowed. And a children's play area. All in all a really enjoyable experience aimed for everyone.

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R Portwills . 2025-05-18

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Very good food as gluten free was plenty of choice good service from Paige would recommend coming here

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Ben Clothier . 2025-05-17

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Wonderful food - super service from Paige.

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Sarah Sneyd . 2025-05-17

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Had a lovely meal and we were served by a very nice and helpful lady called Paige she couldn't do enough for us we will definitely be going back

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Stephen Edgson . 2025-05-17

MORE AT Google

Excellent service from Paige would recommend eating here lovely food

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Nicola Bradley . 2025-05-17

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Fantastic experience, very welcoming on check in, inside pub. Room was very easy to find and one of the most comfortable beds I’ve slept in. Had food and drinks at the bar, food was great staff were amazing. 100 percent recommend 👍🏼

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Vern Bee . 2025-05-17

MORE AT Google

Clean and organised. Breakfast was also fast.

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Leonie Evis . 2025-05-16

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We were a large group first in for breakfast. Tracey looked after us in an efficient and courteous manner. Thanks

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stephen walker . 2025-05-16

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Tracey was extremely helpdul ensuring our breakfast order was correct. Even though very busy she served with a smile

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BETHAN YATES . 2025-05-16

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Great food and great service from Paige very polite and a smile on her face I will be back again soon

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jamie-louise clothier . 2025-05-15

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Visited while waiting for car to charge at around 10am mid-week. Great little pit stop. We only wanted coffee but the lady suggested an alternative offer in such a lovely way we couldn't refuse. It was a perfect break before a business visit.

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Phil Storey . 2025-05-14

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Great food and really good selection of beers

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Simon Paul Cox . 2025-05-13

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Great food, great service, plenty of outside seating in the sunshine. Food delicious and reasonably priced for the area. Also dog friendly. Breakfast also available here and is sooo good.

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Sham Dar . 2025-05-12

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Tracey welcomed us each morning for breakfast and provided excellent service and care.

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susanne murray . 2025-05-09

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Excellent service and great food. Considering we were a party of 15 there was efficient service and everything was catered for. A great evening. Harriet was our waitress and a big shout out for Craig behind the bar. Thanks for making our family gathering a lovely evening.

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Julie Morley . 2025-05-07

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Overall the food wasn’t the best for the price you pay no mash with a roast have to order that extra. On the children’s dippers fries and beans you only got a spoon full (didn’t have a happy child as he loves beans) some staff a little rude and not helpful. Won’t been eating here again. Also the ladies toilet door doesn’t lock and that’s been like that on both my visits they last month.

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bethanyjade22 . 2025-05-05

MORE AT TripAdvisor

The staff in restaurant were very welcoming aswell apart from the manager who was in a hurry to get our orders in on Saturday as we were let down by our rugby tournament bbq and l call the automated telephone system and a email was sent to confirm our booking at 9.30pm

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Antonio de simone . 2025-05-05

MORE AT Google

Lovely food and staff. Treats and blanket for dog was a lovely touch.

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Michelle Grainger . 2025-05-05

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We had a really warm welcome, food was delicious, we had the best ever pub pie which I highly recommend, thanks to the chefs Nathan and Shannon. All the staff were very accommodating, will definitely revisit

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Sharon Pell . 2025-05-03

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Abi and Craig were superb, nice bar / restaurant to enjoy with friends.

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Edward McGowan . 2025-05-03

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Fab Fab Fab! Went for a family meal today 6 of us for my mums birthday, nothing was too much trouble for the waitress who made sure all our meals were correct (We had 2 members of the family with quite strict dietary requirements) Andrew came and spoke to us and made sure we had everything we needed and made the kitchen aware of our needs… he was very knowledgeable of the products and what we could and couldn’t have - as were the rest of the team. It was a great meal - and most of all the food was HOT! Thankyou will definitely be visiting again soon.

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Julie C . 2025-05-03

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Tracey always treats us with exceptional customer service, always working with a smile on her face, ensuring that everything is satisfactory! COYR!!

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Charlie Cobb . 2025-05-02

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Tracey is an amazing person and a fantastic member of staff. Brilliant service

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Tom Cobb . 2025-05-02

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Great welcoming with perfect service. Thanks Tracey.

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leigh cobb . 2025-05-02

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Abi was very professional and certainly very good at her job and role.. 5 ⭐️ for sure.....

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guy thompson . 2025-05-02

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The service was fantastic, Tracey was very friendly and efficient. We were a large group of 11, she gave everyone enough time to choose their meal and helped the kids decide.

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Liam McSherry . 2025-04-28

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Well what a disappointment … turned up today at 1:03pm for lunch with elderly parents … waited at least 5 minutes to be seated … the restaurant was cold so sat in our coats … the service was abysmal the poor girl was run off her feet not enough staff to service the amount of people … the food was below average to be honest we tried the 2 courses for £15 lunch … we eventually finished our meal at 15:26 … not sure it would have been any better if we had used ordinary menu Also asked for bill when puddings arrived as wondered how much longer we would have been there waiting … 😭

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Quest40207365935 . 2025-04-24

MORE AT TripAdvisor

Had a Sunday Roast at the Gamston Lock today, our 3rd visit over the last couple of months. My Daughter and I cannot praise you enough for the Quality, Quantity and Taste, plus the lovely presentation on the plate of our Dinners, I can thoroughly recommend it to anyone who enjoys a good Sunday roast, with lovely staff to serve you! Well done to all the Team, you deserve to be praised! Thanks a lot, Heather & Debbie

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Heather Grant . 2025-04-23

MORE AT Google

Customer service from Abby the manager was terrible. Don’t waste your money at this establishment. We shouldn’t be spending our hard earned money on a dining experience to receive atrocious service. Will never be attending this restaurant again.

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Sat . 2025-04-23

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Friendly atmosphere, and staff were helpful and polite. Kids really enjoyed the Easter bunny breakfast, food was really good.

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James Morgan . 2025-04-20

MORE AT Google

Eaten there several times and found it to be a really nice experience. Sorely let down on our last visit, me and my wife decided to treat ourselves to a early evening meal. Ordered starters and a main each, starters were really nice, but went downhill from there. Found 2 black hairs in my mixed grill, stopped eating and reported it to the waitress. She smirked and took my half eaten plate away, no sorry just walked away. Waited for my wife to finish her meal, and my wife asked for the bill. They charged us for everything, so paid and left. I was really surprised with the bad meal and service, but unfortunately won't be eating there any time soon And with all the bad reviews I just read, it seems like a common issue with the staff. So I don't think it will be long until it receives new management.

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Anthony G . 2025-04-18

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Me and my wife decided to treat ourselves and have a meal, both had starters and main meal. Started off lovely starters and it went down hill from there, found a couple of black hairs in my mixed grill, reported to waitress and she just smirked removed my half eaten plate, not even a sorry, and left. I waited for my wife to finish, and my wife asked for the bill, they still charged us for everything, so we just left, unfortunately eaten there a few times, so I was really surprised with the bad meal and the service, unfortunately won't be eating there again any time soon

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Anthony Grace . 2025-04-18

MORE AT Google

Great service today from Tracey! Lovely food will definitely be back

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kanye camari . 2025-04-15

MORE AT Google

Great food, in a great location, friendly staff. Really recommend. Can get busy but always great food and great service. Breakfast is also best in the area, can get busy on weekends but well worth a visit!!

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Amy Koczalski . 2025-04-15

MORE AT Google

Brogan was very pleasant, helpful and attentive.

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Balbinder Johal . 2025-04-15

MORE AT Google

The rooms are lovely and clean (much nicer than my recent premier inn experience). The food was really good, quick, hot, fresh and perfectly cooked. But what really made our visit was the lovely friendly team, wish we lived nearer as it would certainly be our local

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Sarah Thomas . 2025-04-15

MORE AT Google

Friendly staff lovely food at a good price and a hotel aswell next to the pub would recommend

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craig hindson . 2025-04-14

MORE AT Google

Had a really lovely experience, me and my family enjoyed a very tasty Sunday lunch, we come once a month, and always enjoy! Staff friendly and helpful!

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Gemma Randall . 2025-04-14

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Another great visit highly recommend

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Mark Burnell . 2025-04-14

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Lovely place to eat and drink. Staff are always helpful and food is 10/10. Will be coming again👍🏼

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Brogan Pugh . 2025-04-14

MORE AT Google

Brilliant service, food was amazing and well priced. Love the atmosphere of the pub would definitely come again and recommend

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Danielle Lawson . 2025-04-14

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First time coming here and the customer service was very welcoming and would love to thank Brogan for this as she was the one who settled us down :)

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Norryk Jackson . 2025-04-14

MORE AT Google

Came for food with family on Monday Night. Brogan was great and really friendly. Lovely service and great food. Thanks Brogan we will definitely come again.

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Sammy White . 2025-04-14

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From start to finish everything was excellent, the staff could not do enough for us even though they were so busy. The food was lovely, my husband's steak was cooked to perfection. Will definitely come back.

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Jennifer Hindson . 2025-04-14

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Lovely room with smooth check in. Great meal and service with amazing breakfast in the morning. Couldn’t ask for more!

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Ashley Burnell . 2025-04-14

MORE AT Google

Lovely service, atmosphere and food. 100% recommend to anyone whether just for a casual meal or a nice dinner out. Thank you x

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Brogan P . 2025-04-14

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Great food & Servive, everyone we visited. Also stayed overnight - breakfast was really good.

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Andrew Honeywood . 2025-04-14

MORE AT Google

Sunday lunch is amasing and it shows. The place was packed out!! However, the level of service was excelllent, hardly any wait at all. Definately recommended.

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Les Taylor . 2025-04-13

MORE AT Google

Excellent service and food. Highly recommended

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Jen Bowler . 2025-04-11

MORE AT Google

5 Stars I’ve been to The Gamston Lock several times now, and every visit has been a genuinely great experience. The service is always top-notch—the staff are friendly, attentive, and really make you feel welcome. What stands out the most is how consistently good everything is, from the moment you walk in to when you leave. The food and drink are absolutely amazing. Whether you’re after a hearty meal, something lighter, or just a few drinks with friends, there’s always a great selection, and it’s all really well done. You can tell the kitchen takes pride in what they serve, and the bar is well-stocked with something for everyone. I’ve noticed some reviews can be a bit negative, but in my experience, that only ever happens when the place is absolutely packed—easily 400+ people. Even then, the team works hard to keep things running smoothly, and it’s clear they’re doing their best. When things are at a more normal pace (which still means a good buzz of people), everything is fantastic. This is coming from someone who’s been there during both the busiest peak times and quieter moments, and I’ve always left happy. Definitely one of my favorite spots—highly recommend!

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Nathan Johnson . 2025-04-11

MORE AT Google

Amazing food, friendly staff and a lovely evening. Highly recommend

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Millie Dean . 2025-04-11

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Good food, good service, friendly staff.

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Paul Bailey . 2025-04-11

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Lovely team, staff are amazing and sufficient. Kitchen Team make lovely food and will definitely be visiting again. The pub also has a lovely beer garden so whilst it’s sunny make sure you visit

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lily mackay . 2025-04-11

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My bday today and stocked by the food. Will never go back. Got a bottle of wine. Ordered the week set menu. 2 Tom soups and 1 garlic mushrooms. 3 steaks med/well done but no blood. 1st steak meals waitress said plates red hot but food med warm and steak charcoaled done. Steaks 2 cooked but not rested and blood all over the plates. Absolutely disgusting that chef does not no how to rest Steaks. I paid 69.50 then refund of 34.55 but for a bottle of wine at 18.50 2 soups a garlic mushrooms cost 5.48 each.. are we joking. Will not be back with my 87 year old father bday celebration for 2nd and mine today and mother i had just taken to her mother and brothers grave. Thanks for mine and dads birthday meal that we were unable to eat... disgusting and already been to the ferry boat at wilford were meals were being taken back and late. Still had no food now as stocked...I knew the people who ran this pub years ago, sad how it's changed.

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Diane Fowkes . 2025-04-09

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I sat at the usual table and had a very pleasant meal. The staff were new but it is as good as always. A very good restaurant.

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Joss Ink . 2025-04-07

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Special birthday visit Pros- Food arrived together Satisfactory meals Orders were correct Cons- 1 steak sent back as was fatty Minimal gravy on Sunday dinner and £1.50 for a very small amount. Childrens nuggets dry Stay away from the hunters chicken schnitzel Plates not available for birthday cake so only had napkins for a really nice cake- just felt a little shabby Drinks order took ages Expensive for a pint of draft lemonade £4.10 with lime Staff seemed pretty stressed out Overall I might pop in for a meal if I was passing. Probably wouldn’t have another special meal again there just wasn’t the care and attention for the size of the bill. Staff were fine and no issues with them they seemed busy apart from being told we couldn’t have a few side plates for the expensive cake I bought.

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Emma Wright . 2025-04-07

MORE AT Google

A great place to meet with family on a passing visit.

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Sue Megahy . 2025-04-06

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Friendly atmosphere, great service, food was good but the chicken and leak piecrust was a bit hard.

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Jose Reeve . 2025-04-06

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11 of us visited. We had a lovely meal and drinks and the staff were excellent.

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Lisa Wombwell . 2025-04-04

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We popped in for a meal before the theatre, and were seated and served quickly, without any rush. The staff were very friendly and efficient, the pie and mash were hot and cooked well. It was great to see a chain pub had real ales and kept well. Impressed and will return.

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Iain Pops . 2025-04-01

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Went for dinner with family, the place was lovely and clean; staff were very welcoming and smiling. The menu was also easy to understand with a good variety of food. Our main course came quite fast, and the starter was delicious. The restaurant was quite busy but nonetheless the service was excellent. The toilets were clean and they surprisingly had hand sanitiser which most restaurants no longer have. For people with pets, they luckily have a corner where they provide bowls of water. Next to the pub there is also a hotel which a friend has given us a good word about in the past although we personally haven’t been. Fortunately the pub has a big, spacious car park with areas to charge electric cars. The outdoor seating was also lovely with a children play area as well. Staff were careful with my husband’s gluten allergy; as you can see in the photos they placed a stick in the burger to make it clear that it was gluten free. Reasonable prices and we also used a 30% voucher off main courses which we received in the post.

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S Hasan . 2025-04-01

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Friendly staff and food was lovely.

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tracy knight . 2025-03-31

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Waited one and a half hours for food with young children.Wont be returning.

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Shaz . 2025-03-31

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I genuinely don’t know where to begin. The stress of the whole experience was enough to put any one off returning here. The fact that it took almost 2 hours to get any food was just the start. Then not having table service for drinks meant going up to the bar and a twenty minute wait each time, listening to people getting irrate and upset about the 40 minute wait for a coffee etc. We were very patient at our table, yet we were dismissed each time we asked for an eta on the food. Eventually told ‘you’re next’ to ‘it’s being plated up now’ to ‘it’s been forgotten’ - it just seemed like some sort of comedy sketch. We could see other tables around us asking to speak to the manager, who wouldn’t go and see them. We remained calm and collected but overheard staff saying ‘if they don’t like it they can leave’ which wasn’t very nice to hear. The food came in dribs and drabs, adults before children (who by this time were extremely hungry!). Some meals were cold, others were wrong. One of the party didnt receive anything at all. We asked twice for the missing dish and again the third time was told it’s coming. That meal was solitarily eaten in dismay at the quality of the food. No one came at any time to check on us, ask if we’re ok, see if we needed anything etc. We had to fetch our own cutlery, clear our own glasses from the table. The plates were left on our table even when we were served dessert, which we waited around another 50 minutes for, all of which came out incorrectly served. It honestly was the most stressful experience for a family get together and one which I never want to experience again. The embarrassment we felt for the staff and for the poor mothers who dined there, hoping for a wonderful time with their loved ones. I truly am sorry for the sheer state of affairs yesterday, the management team need addressing for allowing such a calamity to ensemble.

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stig 77 . 2025-03-31

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Absolutely lovely time for Mother’s day! Super busy but still such amazing service was given by the helpful and kind staff members. 10/10 experience will definitely be returning☺️

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abi westhoff . 2025-03-31

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They brought out 3 meals 20 minutes before they brought out the other 6. The kids came out last. Weirdly. Forgotten sauces, forgotten bacon. No table check back, albeit the waitresses being kind and understandable I feel as if you’ve lost your touch which the no table service. It needs a complete work around. The tables in the bar shouldn’t be used for large tables including kids and families. We had some right upset across from us because their sht team was losing, swearing shouting it’s actually gone down hill a lot since I last came! I’m in 2 minds to whether I’d come back and spend 200 quid again for that exact same service. McDonald’s does a better job and delivering hot food and that’s cold 80% of the time! That’s saying something. Also tell your chef to not nuke precooked chicken breasts in the microwave or merry chef. Whatever he used for the mixed grill there was 0 love or care. Burgers were ok.

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Aaron J . 2025-03-30

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Gamston Lock offers a picturesque canalside setting, which is undeniably its strongest asset. However, the dining experience is unfortunately marred by significant issues. On multiple occasions, the service has been painfully slow, leading to extended wait times even for simple orders. Furthermore, the accuracy of food orders seems to be a recurring problem, with incorrect items arriving at the table. While the location holds promise, the persistent service and order inaccuracies detract from the overall enjoyment. It's a shame, as with improved efficiency and attention to detail, Gamston Lock could be a truly delightful destination.

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Robert Chadwick . 2025-03-30

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Had a table booked for 4pm didn't get a table until 4-30 then took a hour for food to come out and it was cold and my beef was under cooked didn't even stay for desert. Service was dreadful had to wait 20 mins to get a drink. Will never go there again and especially at it was mother's day totally ruined the day for my partner just wanted to go and have a lovely meal.

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Oliver Wheat . 2025-03-30

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Had a table booked for 3:30pm today it was a big table due to it being Mother’s Day but we waited 2hours for our food after the two hour wait everyone got their food bare one of us so when everyone else finished he then received his. The staff were rude, they had no manners what so ever only one member of staff apologised to us about the whole thing. The manger was not arsed about anything that was going off he wouldn’t even come to the table to address any of the problems. We waited 40minutes for desserts they brought the same dessert out three times after we told them it was wrong, also the three people that had steak and it was warm two got sent back and had to be remade. I will not be returning again today is a special day yet it was ruined by the lack of respect. We still had all of our empty cups and plates on our table whilst we was eating our desserts I’ve worked in restaurants and that is not how you deal with any situation.

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Megan Mayfield . 2025-03-30

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Just had my dad’s wake today, I can honestly say the food and service was fantastic. It was such good value and the Buffett was of the highest quality

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Sue Mills . 2025-03-28

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Where do i start, 3 of us come for dinner wasnt that busy if honest, dads mixed grill no sausage had to ask, my steak pie was luke warm and mash over heated so hard burnt bits but whole meal was luke warm, the young male took food back for replacement, dads sausage come out within about 4 mins, we also ordered cheesy garlic bread which was stone cold and just grated cheese on the top which wasnt melted,i waited for approx 25 muns for my replacement steak pie meal, mum and dad had already finished their meal. Meal came out and i opened the pie and not one piece of meat in it? Again i raised this with the male and i said i do understand that its a supplier issue but i cant eat it, he went to get the manager terry- he came out of the kitchen, quite arrogant if honest said whats the problem personally nothing wrong with first meal he sent out, i explained it was cold, garlic bread the cheese just put on top he said thats their spec which is of high end and obviously im used to low end!!? I could not believe what he said i then went onto the pie explaining no meat in it, he basically accused me of eating the meat out of it!! I said look back on cctv and ive not touched it all ive done is open up the pie. He just laughed and said watever as he walked away, their was a table next to us and could not believe how he spoke and accused. I have put in a formal complaint as to be spoke to like that and comments he made twice in front of his team and other guests was not professional at all. I dont want a response on here as waiting for a response from the adequate department. Really was not worth the visit

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Katy Mcintyre . 2025-03-27

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Steak was awful! Half of it was fat, told the waitress but noone came back with apology or comment. Shame, as otherwise the place is nice.

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Lucy Baxter . 2025-03-24

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What a fantastic change! Attentive staff, quick service, hot delicious food. We had stopped coming to GL due to poor service and poor food and I am so happy to have given them another chance. I think there must have been a change in management as the whole place had a nice positive vibe. Well done! We will be back

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Karen Gregory . 2025-03-23

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So My wife, myself, our friends and our kids all came this afternoon. Firstly, small lady at front desk was very helpful and polite. Waitcrew and bar staff… no issues at all. The food was bottom of the bin to be polite. Soggy pie probably only ever seen the inside of a microwave. Dried old potatos and some sloppy mess that was pass off as coliflower cheese! The chef/manager came out and basically dug in and defended the gruel he had served us. “The potatos are fresh” I myself have worked in a kitchen for maaaaany years. I know what old and fresh food looks and tastes like, and reheated food… and soggy microwaved pies 🤢. The only one of us that ate the food was the person who ordered a burger. Everything else, was honest to christ…..FOUL! Dissapointing that the chef cannot hear honest feedback from his customers. Im guessing the only feedback he would agree with is the positive kind. No need to respond Terry mate. We wont be back. All the best.

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Kortney Adams . 2025-03-23

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leah was lovely. deserves a raise. her service was amazing and looked after our family so well. food was incredible and came out very quick! super lovely

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Taylor Grace . 2025-03-19

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Went for an early breakfast whilst my car was charging at the fast Osprey chargers outside. Good breakfast

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Simon Moss . 2025-03-19

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Really great kid’s birthday experience. Stress free with great staff who took care of our needs. Leah was serving us and she was super helpful. Great work. Will eat there again.

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Jesse Rowe . 2025-03-18

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Leah was brilliant fantastic evening

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Louise Chabros . 2025-03-18

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Excellent lunch. Welcoming, friendly staff and quick service with excellent food . They brought out birthday 🎂 🥳 cake with candles lit etc for my wife's birthday. Natalie and Bella especially but all staff were great

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Gary Bradley . 2025-03-17

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Really lovely stay and helpful staff

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Kim Shrubb . 2025-03-16

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Stayed in the hotel for one night, and used the restaurant for my evening meal and breakfast. Room was very comfortable and immaculate. Food for both the evening meal and breakfast was very good and reasonably priced. Staff were friendly. When in the area I would stay again.

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Ian S . 2025-03-14

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Easy to book a table online. The service was good and the staff polite and efficient. The food is plentiful and tasty. Will return again.

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Karen F . 2025-03-12

MORE AT Google

Was my first visit here and the staff was so welcoming and friendly especially Tracey and abi lovely people lovely service and amazing food

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Rebecca Murphy . 2025-03-12

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We were greeted with a warm smile and polite attitude the young lady serving us was a delight couldn’t do enough to help us very prompt service with a good selection of drinks which were provided quickly lovely selection of food and desserts all four of us agreed the hot dishes were delicious and I can not express my delight enough the chicken ham hock and leek pie was awesome as was my friends meals of lasagna bangers and mash and finally the steak and Malbec pie and being greedy had the caramel tart for pudding which was excellent

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paul c . 2025-03-11

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we’ve been here multiple times over the years, and it’s gotten worse each time. The food has not been good, but the service is the worst thing. The management do not care if somethings wrong, and will not give you anything off the bill, any money back and don’t even offer an apology. Eating out is a real treat these days, if you’re lucky enough to, choose somewhere where the staff and food are half decent.

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Shiva . 2025-03-10

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Brogan was very professional, courteous and polite and added to our dining experience

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Shayne Martin . 2025-03-09

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Brogan was very nice and gave us excellent service.

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Andy Tucker . 2025-03-09

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I was staying in the hotel part of the business. I was greeted with a warm welcome, informed about everything from how to get to the hotel part, to being able to come to the pub for drinks and food. Once I had gotten to the hotel and ended up having a nap, I made my way back down to the pub. I was asked if I had any allergies, and I have intolerances to gluten and dairy. So I was give them gluten free menu and informed that if I go on to the website I can filter out dairy as well to help me out with what to order. All the staff were very helpful and helped me with the intolerances that I have. After spending the night I came down from breakfast as well. Again I was very happy with the amount that I was helped with my intolerances. I was even informed that the sausages are gluten free, which is a plus. Even though the staff looked busy on both occasions they managed to help me out and accommodate me and my intolerances very well, so thank you so much for that.

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kelly u . 2025-03-08

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I was very disappointed with the service here I felt discriminated. I went into the reception bar there was one person ahead of me and the lady at the till was sorting out the customer at ahead of me. As I waited another staff member came round Tracey she ask who was next a couple other customers came up she ask who’s next I was the only black person there I said I’m next and put my heads up she ignored me. She then started to served the other customers ,which I didn’t take too personal. The lady that was behind the till finish serving the customer ahead of me and then ask me how she could help. I said I would like to check in ,please. She said oh it’s the next side Tracey does the checking in, Tracey was at the checking desk looking for something. I went over she did not acknowledge me whatsoever. She then walk away back to the bar and proceed to serve the customers behind the bar a fair few of them walk up during this period . I waited patiently she came back after serving everyone at the bar ,which again she was the only one that could check me in. Another staff member came up to the bar to help serve the rest of the customers. I stood at the check in desk along with another customer behind me. After about 7-12 minutes of waiting she came over no apology for the wait just are you check in. I said, yes. She check me in pretty quickly during the process of checking in I had to sign a form, signature and nationality. I signed and put my nationality I was then told because I’m not a British citizen I have to proved a idea ,which I said okay to. I then stated I’ve stayed at several hotels why do I need to provide a ID here her response “because you’re not a UK national you have to prove a ID”. I said why? She responded “you just do”. I said I’ve stayed at serval hotels and this has never been a thing as I’m not moving it or signing a tenancy agreement it’s a one night stay. She did not respond. Tracey then started to copy my ID without asking my permission. I ask why are you copying my ID she said because we have to send it off. I said send it off to who? She didn’t not respond. So I was then thinking this makes no sense as she didn’t provide no explanation for copying my ID I understand seeing it to make sure I am who I say I am ,but copying my ID without my permission are pre warning me no explanation again. I was very annoyed and it ruined my stay at the hotel. I was going to a work event and my Indian manager also, said he felt ignored by staff members. It’s fair to say I’ll never stay at this hotel again they don’t even have an iron in the rooms terrible service by staff members Tracey/Tracy.

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jay G . 2025-03-08

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I was staying in the hotel part of the business. I was greeted with a warm welcome, informed about everything from how to get to the hotel part, to being able to come to the pub for drinks and food. Once I had gotten to the hotel and ended up having a nap, I made my way back down to the pub. I was asked if I had any allergies, and I have intolerances to gluten and dairy. So I was give them gluten free menu and informed that if I go on to the website I can filter out dairy as well to help me out with what to order. All the staff were very helpful and helped me with the intolerances that I have. After spending the night I came down from breakfast as well. Again I was very happy with the amount that I was helped with my intolerances. I was even informed that the sausages are gluten free, which is a plus. Even though the staff looked busy on both occasions they managed to help me out and accommodate me and my intolerances very well, so thank you so much for that.

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kelly underwood . 2025-03-08

MORE AT Google

Went to Gamston Lock with a friend and the waiter accidentally spilled a pint of beer on me. Completely understand accidents can happen. I asked if there is any chance I could get a few chicken strips/a bowl of chips to make up for clothes being drenched and he asked manager. To which the manager said no, just think that given I've had a drink chucked on me that a small gesture like that would've been welcome.

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Kieran Lehane . 2025-03-06

MORE AT Google

Lovely food, pleasent staff. Sunday lunch but still able to order off the main menu

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Jennifer Etherington . 2025-03-05

MORE AT Google

We have been here on many occasions for meals for 2, 4 or 6 and never been disappointed. We chose therefore to book an area here for a family 70th birthday for 20 on a Saturday evening. All the staff are extremely hard working, very professional and friendly - nothing was too much trouble. Andrew was brilliant and did so much to assist before and during the meal to ensure that the evening went well. The food was chosen from the new menu and everyone has praised the choice and quality and the service. No complaints whatsoever. I can highly recommend!

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Linda Benskin . 2025-03-03

MORE AT Google

It was absolutely disgraceful. we were sat at a table then ignored for 20 minutes, whilst the waitress served a never ending stream of people at the bar. She kept looking over, but not once did she they to get someone else to serve us, apologise, or attempt to come over. We weren't offered a drink or even asked what we would like to eat. Perhaps we should have joined the queue at the bar, which leaves you asking the question, why do you take bookings and not have the staff to cover them??? We left and went elsewhere and will not be going back...

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Gayle H . 2025-03-01

MORE AT TripAdvisor

We cannot comment on the food, because we didn't get served!! Our experience was absolutely disgraceful. we were sat at a table then ignored for more than 20 minutes, whilst the waitress served a never ending stream of people at the bar. She kept looking over, but not once did she they to get someone else to serve us, apologise, or attempt to come over. We weren't offered a drink or even asked what we would like to eat. Perhaps we should have joined the queue at the bar, which leaves you asking the question, why do you take bookings and not have the staff to cover them??? We left and went elsewhere and will not be going back...

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Gayle Horsfield . 2025-03-01

MORE AT Google

We have been here on many occasions for meals for 2, 4 or 6 and never been disappointed. We chose therefore to book an area here for a family 70th birthday for 20 on a Saturday evening. All the staff are extremely hard working, very professional and friendly - nothing was too much trouble. Andrew was brilliant and did so much to assist before and during the meal to ensure that the evening went well. The food was chosen from the new menu and everyone has praised the choice and quality and the service. No complaints whatsoever. I can highly recommend!

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John_bNottingham . 2025-02-28

MORE AT TripAdvisor

Called in for a meeting. Lovely Guiness Zero in a friendly atmosphere

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Trevor Lax . 2025-02-26

MORE AT Google

Lovely food, staff and atmosphere 😊😊

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kathryn Phillipson . 2025-02-25

MORE AT Google

Very nice Pub with friendly staff

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Peter . 2025-02-22

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