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4,0

Based on 116 opinions finded in 1 websites

5.0Ambience4.0Cuisine4.0Price4.0Service
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Nº 127 in 225 in Epsom and Ewell

Nº 17 of 33 British in Epsom and Ewell

Score
OpinionsNoteTripAdvisor1164.0

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We had a great night in the Willow tree. Staff were so friendly. Great real ale, in great condition. And a fantastic band called sheducation were playing that night.

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martindS9170OH . 2023-12-03

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Very disappointed went there for lunch, to suport our local. No food. We won't be back in a hurry!!!!!

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Discover149062 . 2023-08-22

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When I found out W.T (my local pub!) decided to shut down I was, and still am, gutted! Only the best memories at this pub! Really hoping for a reopening soon because a night out without The Willow Tree is, in my opinion, a night out missing something special.

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charlottecB751EN . 2023-06-06

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We had our son’s first communion party this Saturday at the Willow Tree in Worcester Park! It was a great day! The pub manager and staff are super friendly and accommodating. Made our day ultra special, allowing us to set decorations, entertainment and personalising little touches here and there! It was all very relaxed and food was good. Thank you very much and highly recommended this venue for private parties!

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elizabethkE9761OX . 2023-05-28

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I went here for my birthday. Got to watch the football and kick back. Friendly atmosphere and good food and drink. Particularly excellent service from Tash. Hope to visit again! 😁

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graveldude . 2023-04-14

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I came here on Friday, had a lovely pint and some nice and crispy halloumi fries. I was served by May, she has been really friendly and helpful.

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TULAY A . 2023-04-14

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There for a fundraising function 🐱🏡. A fantastic day. Extremely accommodating staff, while about 30 women & 1 man charged in to the pub as the doors opened & took over the back room for the early part of the day. Warm, friendly atmosphere & helpful staff. Great menu & lovely food.

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P2966KWjackiec . 2023-04-02

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We had a great day at the Willow Tree pub yesterday. The charity bazaar in the back room was amazing, so great to see the pub supporting the local community in this way. Then eight of us stayed on for dinner. The food was lovely, and the stuff were so helpful and friendly. We will be going back. Highly recommended, Thank you to Tash, James and all the staff for a lovely day.

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bambammcdonald . 2023-04-02

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Staff very friendly service excellent. Petra the chef cooks a lovely Steak and the service from May and Tasha was exemplary

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StephenC4880 . 2023-03-30

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Mid afternoon Saturday, quite empty, Rugby on. Stipped for a quick pitstop. The used glass at the bar was cleaner than my “fresh” pint glass. Am all for supporting local boozers but make an effort Willow Tree.

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Mcaneny78 . 2023-03-11

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Popped in for Sunday lunch, exceeded expectations, delicious food and excellent service from James and May. Convivial atmosphere.

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Gillian M . 2023-03-05

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Service was excellent especially Tash and James. Food was tasty, would definitely recommend. Thank you for a nice evening. Also had a gluten free which was perfect.

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X4810YNjanef . 2023-02-11

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The best pub in this part of south east London/north east Surrey. The food is never less than very tasty and excellent value. The range of real ale is good. The staff are friendly and helpful. In the bar I was in, the seating etc had recently been renewed. Sports on tv, but it’s not too intrusive, you can sit round the corner to get away from it. I didn’t visit the garden (too cold!) but easy access. Highly recommended, though it’s busy when Chelsea are on the TV!

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Jamie S . 2023-02-02

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A friendly welcome with good beer and food. Plenty of seating in three areas. Pool and darts in one bar and seating in the other two.

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davemE1122MQ . 2023-01-26

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I recently visited the willow tree and had a wonderful experience the bar staff James and Natasha were absolutely outstanding they couldn't do anything more for us. The toilets let it down but still have to give five stars due to how pleasant the lovely...

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F5260WUdanielb . 2023-01-23

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The pub is our local and has all that it should for the nearest by local pub. I visit this often with my husband. We last came with our friends (family and kids) And realised it is good for both fun with friends or family!!...

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SpardhaJ . 2023-01-21

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Fantastic staff. So very helpful. Recommended the best dinner I've ever had. Gave me extra sauce when asked. James and natasha behind the bar were so helpful. If I could rate this pub more I would. Fantastic value. Fantastic staff

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Marc H . 2023-01-08

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This was my first time in this establishment and the bartender James made us so welcome,he's made our evening and would recommend coming in especially to see James.

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jackhF9510UF . 2023-01-08

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Great staff let down by serious lack of i vestment by greene king. The outside is a serious health and safety hazard. With broken pavings in the front and very bad lighting. The garden could be very nice but it’s overgrown and a total waste....

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nicolecA9703YU . 2022-12-23

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I regularly visit the Willow Tree pub to catch up with friends and family. The food is good and the service from the staff is excellent. Tash in particular is very friendly and bubbly and always provides an exceptional service with a smile. There is...

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615darrylt . 2022-12-17

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We visited The Willow Tree for our end of year get together. We ordered a buffet which arrived on time and was excellent quality as well as great value for money. This was our second year and we plan to return again next year for...

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Dan C . 2022-12-12

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My favourite local pub, James and may make it such fun!! My faves!! They helped me when I had a medical emergency I love them. James is the life and soul of the place and backbone

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Somebodyelles . 2022-12-11

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staff were brilliant and made our time so much better! Tash made all of our shots so much better. Fun

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876kristianp . 2022-12-02

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Tash provided excellent service when I visited last night with my friends. Their selection of drafts are ice-cold and crisp.

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michaelhU3795KH . 2022-11-19

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If you are looking for a venue for a wake/funeral reception near the North East Surrey Crematorium look no further than Willow Tree. We called at many venues in the area but all the others had issues. Either they where expensive, had no parking, couldn’t...

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F3199CUchristophers . 2022-11-10

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My family and I visited this pub with 7 friends and a few babies on a Sunday afternoon. We were so happy as we went to our local pub first which was full so we tried this one out and there was a nice big...

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HoeyMoore . 2022-10-08

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Tasha always Greets us with a smiley face and even remembers our usual order. Good choice of rums.Friendly service in a great pub.

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Riccim66 . 2022-09-26

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Amazing service by the team especially Tasha, pleasure to have serve me and always happy to serve me

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frankiemY7767MN . 2022-09-17

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We organised a special surprise 60th birthday party here for my brother. The venue was perfect. The staff were so helpful with all the arrangements. I dealt with Tasha from beginning to end. The pub did all the catering and it was amazing and tasty...

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730Jan . 2022-03-29

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I had a lovely meal and drinks here and felt very welcome. Tasha, Ella, Jannah and the other staff were great and really friendly to all the customers. Definitely recommend.

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Chloe H . 2022-02-05

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Visited with friends for Christmas drinks, very reasonably priced drinks and a good choice of food! The staff were really helpful as well!

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seanryan164 . 2021-12-19

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Came in here after my staff drinks do and must say I was amazed how much I loved my experience here. Staff were lovely, drinks were a really reasonable price and the atmosphere was great! Really lovely to see people having fun after the year...

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Jess0akley . 2021-12-12

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It's always a pleasure to drink here and grab some nibbles or pub grub, meet friends and enjoy a Saturday night with live music, the food prices are great, roasts look yummy, you always get a really warm welcome from the staff, and the regulars...

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Worthashot . 2021-12-12

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Visited with friends on Saturday night and everyone was so friendly, really cheap drinks! Got some sharing plates that were lovely! Will definitely come back

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533tashah . 2021-12-09

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Visited with my son, daughter and young grandson to celebrate my son's birthday. Ordered the Sunday roast beef. Waited ages for the food to be served. It was only lukewarm and not very nice. Didn't stay for the dessert and glad I got the 20%...

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Susa972 . 2021-12-03

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We have had 2 meals here this week and both have been great. Friendly staff and good food, what more could you want. Nice veggie alternatives.

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Sara P . 2021-11-15

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I enjoyed my time at the willow tree. A great selection of beers and wines. Something for everyone. Some great offers on small plates as well. I would definitely recommend the squid. I will definitely be returning soon. Great staff with a helpful attitude

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28reubenm . 2021-11-03

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Lovely pub with a great selection of drinks and a decent food menu that has lots of choice. I really like the Cheese Burger Sliders and the Squid

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jamesjS9706JC . 2021-11-01

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The pub is clean and modern. The food was a good quality and they have good beer options behind the bar. Big shout out to the young lady behind the bar (I believe her name may be Tash or Tasha) she is very helpful, always...

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431seann . 2021-10-25

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Great pub with lots of friendly locals and bar staff. The food is great, especially with the new menu. I would recommend the chicken tacos and it’s excellent for a Sunday roast. I will definitely be returning soon for another visit. I would definitely recommend...

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516eleanorf . 2021-10-18

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Really impressed with this lovely local pub. Customer service was excellent (a special thank you to Tasha and Jess) - they couldn't do enough to help and made sure we had everything we needed and were comfortable. The pub was very friendly and had a...

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S6743DNjulieb . 2021-09-08

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Popped in today after stumbling across it. Quiet and tranquil beer garden, great service and a cold beer, follow up service was attentive, will return for sure.

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Btp2977 . 2021-08-15

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it was mondy night so two pub classics for £12.49 the choices were limited because they were changing menus decided on the fish chips and peas husband had gammon steak eggs and chips and our grandson had sausage mash and peas.all very enjoyable

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Karen L . 2021-07-06

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We thoroughly enjoyed our meals , which were cooked to perfection, the servercie was excellent throughout and would recommend this Bar/Restaurent . Keep up the great work.

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E6214NTjamesc . 2020-10-22

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This pub has gone so up in standards. They take the pub safe rules seriously and it is a safe environment whilst keeping the pub atmosphere. Jon has done amazing at having enough staff on shift for all roles and the service is great and...

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Fransor96 . 2020-09-09

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Had an absolutley fantastic night at the willow trees and I must say that Jess Oakley was fantastic she was happy and on the ball throughout the day! Best staff member available! I even drew a picture of her she was that good.

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George A . 2020-08-29

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Popped in for some lunch Saturday, the football was on was busy but managed to get a table. Me and my friend both ordered the sandwich that according to the menu came with chips and a drink, my sandwich should have also come with cheese......

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ng8411 . 2020-02-24

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Bar staff not friendly,seems to be a locals pub. Food over cooked. Took back twice and then gave up and got a refund.

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SurreyRodman . 2019-12-24

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Couldn't complain about the food as it was nice and plentiful. However the garden was full of rubbish which was very worrying as there was children running around. we had a family and friends gathering for around 30 people. The garden and room could be...

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Expedition467992 . 2019-08-05

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A bee flew into my husbands beverage, rather than being offered a replacement he was offered a spoon!!!...really...???

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KenyanB . 2019-07-23

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I have used this pub for about three decades and knew it previously as The Gamecock. I can say that it has a rather mixed past, mainly due to different owners being determined to run it into the ground. I'm pleased to say that the...

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Phil H . 2019-07-12

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I used to visit this pub regularly but in the last 6 months it has really gone downhill. The pub itself is falling apart, benches have fluff coming out of them, toilets are dirty and dingey. There is rarely any soap, toilet rolls are just...

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ConnieGl . 2019-07-01

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A very pleasant visit, food served quickly and tasted great! The staff were all very helpfully and friendly making sure that everyone was pleased with their food. Drinks are reasonably priced and served with a smile, which all added to make a great atmosphere. Management...

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Ella R . 2019-06-25

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We have enjoyed meals and drinks at The Willow Tree over the years. It has always been a friendly pub with good friendly staff, but our recent few visits with the new manager, (Michael I think his name is) have been very disappointing. He is...

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Tootyfrooty42 . 2019-06-22

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Rude, miserable manager and rude staff. Order a simple drink in this place and you’ll either get an eye roll or a dirty look. No customer service at all between The manager and his miserable little minion. Male toilets have been out of order for...

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Heineken121 . 2019-06-22

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Had chicken kiev. Served almost black. Outside unable to bite into. Sent back but returned the same. Bar staff said it had to be cooked at 75C. It was flat and cremated. Pointed out it should be golden brown. Managed to get refund. Went across...

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SurreyRodman . 2019-06-20

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Came here with my wife on bank holiday Monday for a gourmet burger (no bacon) only to be told the kitchen was shut at 7pm. Well that was the final straw! Most of the staff in here have seemed lovely during my other visits but...

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BeerLover12345 . 2019-04-23

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Jon served me beer very friendly and helpful always smiling and always going the extra mile to try and make sure everything I drink is always in stock. He is a great asset to the pub. There is also a very nice young woman call...

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388ralphf . 2019-04-13

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I entered the premises, ordered myself a lovely flat beer, sat down on the bench and received a 2inch 10 gold screw up the backside

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George A . 2019-02-08

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After hearing some good reviews, I reserved a table online for 6pm. We got there and were immediately harassed by some very drunk blokes that were hovering around the bar. We located what we guessed was our reserved table and there were a bunch of people sat around it. I went to the bar to find out what was happening and no attempt was made to move these people. Instead, we (a party of 4) were offered a table that barely had room for two let alone four. At this point the drunk guys at the bar started fighting. No attempt was made to sort that out either. If you want a local beer I'd go to the Wheatsheaf in Ewell instead!

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Angela B . 2019-01-31

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I understand that December is a busy period but when you’ve been stood at the bar watching people waiting to get served, bar staff working their a**ses off to fulfill customers needs and also get everyone served.. whilst what seemed to be the “manager”, Michael I think his name was seemed to acknowledge the wait but was prioritising his conversations with what seemed to be regulars and serving them before people that were waiting first. Great bar staff over a busy period but disappointed by their leader!

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John123Pal . 2019-01-17

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absolutely disgraceful management. should not be working in the pub industry at all, guy is scruffy as anything, lazy as hell and has no idea what he is doing. bring back Steve.

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mturner2019 . 2019-01-17

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Been in here quite a few times and have found majority of the staff lovely and more than helpful, although I experienced a not so pleasant experience when dealing with the manager, found him very rude and abrupt especially as he wasn't actually busy the entire time I was there. Apart from that I highly recommend the place! The girls who work here are lovely and Elliot is Charming! Food is great and drinks reasonably priced

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Chunkybanan . 2019-01-17

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Just been stood at the bar watching people waiting to get served for over 20mins whilst the bar staff are struggling and the manager has just been standing there for well over half an hour chatting to the manager from The Station pub down the road. Absolutely diabolical service.

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Stu1982_2 . 2018-12-22

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I've been in the willow tree a few times now and find most of the bar staff a pleasure to deal with however the last time I attended I dealt with a fella called john I believe (he mumbled was extremely hard to tell), Not only was he rude but looked as though he had been dragged through a fence bcakwards. No hi or thanks literally just what do you want with a face like slapped bottom............Not impressed but I do have say the next barman was Elliot and he was extremely pleasant

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John1111222 . 2018-12-21

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absolutely love this place, have been visiting over the years and have nothing bad to say. I really appreciate the staffs dedication to assist customers; I would like to make a special mention to Kate, Tom, Caitlin, Alex and Elliot. Always a great night especially when there is entertainment !! highly recommend

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Meg1995x . 2018-11-20

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I’ve been coming here since I was a little girl and always loved my local but since the new manager Michael has joined I have noticed a real improvement in everything from the quality of the beer, the service, the layout etc. Michael is so friendly and a real credit to the pub. He has introduced many a new things to improve our experience such as live bands, new layouts, improved customer service and I cannot fault him at all.

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Caitlin M . 2018-11-16

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The Willow is a great place to meet your friends, TV screens for sport, live music and can be hired for private functions too. Stve has done a great job here and we haven't hada bad experience yet!

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carynthomson . 2018-10-01

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Service okay, if you know your way around a bar. But not this time.

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IJ1905 . 2018-08-05

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Good value for the money.We had meals with drinks for £20.20 plus a tip. The servie was very good.The young man who served us was excellent and went out of his way to help to help en elderly lady and took her drink her table.The only thing that annoyed me was a on the the next table four black people(not racists) complained about everything and it was was was not the the young mans fault.The manager was very polite and did try to solve it out

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Retep19492015 . 2018-06-13

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Was recommended to us there was a group of 11 adults and 2 young children we sat outside in the beer garden one in our party wanted a brew but the coffee making machine wasn’t working so the manager went and made a brew for us lovely touch and very much appreicated. We had a lovely meal with great service the roast came highly recommended and the manager was right the beef was amazing.

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moeramage . 2018-04-23

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A family pub, well used by the locals. Steve and his staff are always helpful and treat you as a friend. Great food today for our group. Enjoy going back time after time.

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U6620HAchris . 2018-03-24

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Sue welcomed us as we walked in at 1pm. We have not visited this place prior to today and were meeting friends there for lunch. Our friends are from Russia and today is Christmas Day for them. Sue made the effort to find some Christmas decorations to place on the table which our friends loved.

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paulafoster2011 . 2018-01-07

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Came here today as I am a self employed tradesman unable to work due to the frosty conditions so come across this friendly pub where you can find anything alcoholic I like cider and they served a cider called Symons which I think is my favourite tipple now and the food was lovely and the bar staff where very friendly and wecoming i will definatly be coming back soon I also noticed they do a large selection of beer and ale

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Ralph F . 2017-11-30

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Great pub but it keeps running out of off the regular beers ( tribute + Tea )

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KoiSurrey . 2017-11-27

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Great service all round. Food was great, drinks served very professionally and the staff handled themselves very well and very confidently. Molly and Georgie in particular were great and provided great service to myself and my table and the manager Steve was very accomodating to our needs and all as a team were exceptional. Would recommend and will most definitely be returning. 5/5

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Charley J . 2017-11-26

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We had a wonderful evening celebrating our 40th Wedding Anniversary with family & friends. The Manager [Steve] & all the team were absolutely amazing, they could not have made us feel more welcome. The whole event was run very professionally without any problems. Many thanks to everyone.

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kfashworth . 2017-11-05

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Haven't been there for years, ordered two rump steaks, no rump steaks so forced to upgrade to sirloin. Paid cash, whilst waiting for change noticed a leaflet offering £5 off if you spend more than £5. Pointed this out to the waitress but told as I'd paid it was too late! She said she would phone somebody, she was the only bar staff/waitress in the whole place, she returned to tell us it was too late. Thanks a bunch! The food was unremarkable, the steak lacked that smokey grilled flavour, the half 'grilled' tomato was raw, peas uncooked, small portion of chips, two small onion rings. Left angry and hungry vowing never to return.

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Jeffw661 . 2017-10-17

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The Willow is still a pub but excellent for families as the do good food and the have a garden for the kids to play

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caroleallen2 . 2017-08-09

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Llevé a mi madre para un almuerzo de cumpleaños.

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69neptune . 2017-07-28

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Ha sido dos veces en los últimos meses. Éramos un grupo de unos 15 y está en caben sin ningún problema. La comida era excelente, a un precio muy razonable y el personal es encantador, bien merece una visita! Pequeño jardín, pub acogedor con.

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Caterpillar307 . 2017-05-02

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A menudo pop aquí durante el fin de semana o una noche los veranos en el jardín de la cerveza. Buena selección de cervezas y cervezas, y un gran chenin blanc! Gran el personal atento y simpático y acogedor ambiente cálido. Ya sea para tomar algo de deporte o una comida, siempre es un lugar de bienvenida para ir. Incluso un cuestionario para poner a prueba la materia gris en ciertos momentos de la semana. Nuestro local tiene todo lo que necesitas

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Rawlings1980 . 2017-04-30

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This pub is our local and usually we pop in for drinks and sometimes feed the children and it's fine, but on this occasion I was unimpressed, we came to the pub for dinner and I know it was Easter weekend but the pub wasn't packed and tables were still full from people's dinner plates and drinks, so I personally cleared our table and asked a couple of times for a cloth so I could wipe down the table as it was dirty, I appreciate staff are busy and it's a busy time but the pub wasn't busy. I also popped to the toilet and there was no hand wash in the ladies... The food itself was ok and not to bad and the staff in the pub are very friendly and probably rushed off their feet, however our evening was slightly cut short due to fellow customers swearing, I might add they also had young children with them, and In my opinion the swearing was pretty bad, having said that I know this isn't down to the pub itself, but maybe customers should be made aware it's not ideal when it's a family pub...

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ljlangers . 2017-04-15

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Popped in for simple meal and a drink with friends. All had burgers and arrived in reasonable time, really tasty and great customer service, particularly Sue who is so friendly and helpful. Will definitely be back.

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CTandJG . 2017-04-01

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My husband and I took our sons to the Willow around 6pm Saturday 4th March . The food was lovely and the staff as well. We will definitely be going back there soon.

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511sarahjanes . 2017-03-07

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Went here with friends lunch time, pub was bright and airy nice decor friendly staff, shame about food, please serve fresh food!!

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Meldinie . 2017-02-24

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Visited here on Sat with my 3 boys, all under 7. The staff, special mention for Sue, were great and had lovely food. Everyone very pleasant even when my lads started playing up. Will visit again. Food was great for kids and adults at reasonable prices. Keep up the great work.

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A TripAdvisor Member . 2017-02-12

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We used this pub as the venue for my granddad's surprise 85th birthday party and I can't recommend it enough! We had the whole back area of the pub which they call the "family room" which fitted our fifty guests perfectly. The pub was oozing with atmosphere which was a great add to the party setting. The kitchen team provided an almost everlasting sandwich lunch spread catering for everyone’s needs followed by a selection of scrummy desserts. The pub team are extremely friendly, helpful and welcoming, I couldn’t fault them at all. A lovely celebration at a lovely local pub!

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sophielsmoker1 . 2017-02-07

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Visited last week, the first time in a while, definite improvement from earlier in the year.Clearly more professionally run, friendly/helpful staff, excellent food and beer. Won't leave it so long to go again this time !

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TimJSF . 2016-12-01

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We popped in one Friday, we aren't regulars, but live local and had seen it was refurbished, so we thought we would check it out. We started chatting to the new Manager and he asked us down last night to try the new main dishes on the menu. We went and thoroughly enjoyed ourselves - the food was really good, the staff were warm and friendly and so were the other customers. Steve is a real credit to the pub, he makes you feel so welcome. The pub itself is really bright inside and comfortable - and best of all they love dogs - they even have a treat jar on the bar. We will be back more regularly.

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JulesH1970 . 2016-10-27

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Have used this pub for moor years than I care to remember But it's a great little localWould say it;s more a bar now than a pubBut it;s growing on meThe staff try very hard to please I'm happy to sayHave eat here only once but found it to be great

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KoiSurrey . 2016-10-16

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I often visit this pub as it's just round the corner from me, and is the closest pub we can walk to. Therefore we come here a lot! However the service has seemed to drop in the past few months; so here's a review of my last three visits! 1 - ordered three meals (1 curry, 1 burger & 1 chicken) curry came out without the naan and popadoms so she went to get them, curry was eaten when she brought them back out 15 minutes later because 'she dropped them' 2 - went for a roast at 6pm and they had stopped serving then so we ordered another 3 meals ( 2 curry & 1 burger - no rice on curry for allergies) both curries cane out with rice, sent it back and the rice had just been scraped off and not put on new plate.3 - ordered a starter, sandwich and 2 mains (garlic bread, sandwich, 2 chicken) and the starter came out 50 minutes later immediately followed by our mains! After complaining each time we were just given a shrug and they walked away. appalling service. This is a drinking pub not a food pub!

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Sophie-Louise H . 2016-10-06

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I have been here several times for food and drinks. The bar staff have been very friendly and helpful on all occasions. Sadly the food service is abysmal, even a sandwich took 45 minutes to arrive. There is simply never enough staff to cater for the menu that is on offer or the kitchen staff have not had sufficient training in managing their tasks. This pub has so much potential please sort this out.

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Sara P . 2016-09-29

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Quick and friendly service. Great nosh. Safe enclosed beer garden. Grateful to have such a great place just a short walk from home!

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Ed G . 2016-09-25

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We visited the Willow tree for a family lunch and was very impressed - great food lovely pub nice atmosphere & they welcome dogs! Sue was particularly helpful will definitely visit again soon

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Salpepp . 2016-09-13

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Love this little pub.Very welcoming family pub,food is great well presented very tasty.Love the garden when it's nice out and well presented.All staff come with a smile.Highly recomend this pub to all.

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beckybee36 . 2016-09-12

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This is an excellent 'local' pub.Weekly quiz nights etc.A good menu and the food is enjoyable.Nicely decorated. Large family room. Great garden.Service is friendly.Free wifi (Cloud)

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Suerage . 2016-09-02

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My family and I visited The Willow Tree for Sunday lunch on the 14th. This was my first visit since its refurbishment and I was very impressed. The decor is fresh and bright with a very relaxed atmosphere. Menu reasonably priced and full of pub classics. From what we had, the food seemed of fantastic quality for the price and portions sizes were huge. Best of all, the service was impeccable. Sue, despite seeming to be on her own, was so friendly and welcoming, and really went the extra mile to ensure that we enjoyed our meal. A relaxed friendly atmosphere. Lovely decor. Great food. Great service. We will definitely be returning.Thanks to all the staff at the Willow Tree!

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ThingFish77 . 2016-08-15

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Sunday lunch was yummy!! Cherry and apple crumble dessert was yummy!! Brilliant staff and friendly !! Food was really tasty and the quality too!!

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Roxanne J . 2016-08-07

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1st time in the pub, tasty meal and the young lady who served us was friendly and attentive, lovely personality. Will be back for sure!!

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chriskennedy1 . 2016-07-26

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