Gallego's Piri Piri in Medway

i ordered and paid for food and they said they would be 10 mins after 2 hours i called and they didn’t answer and have not delivered my food

Got our first delivery from this shop couldn't believe how cheap it was. Got a 10 piece bucket the chicken pieces were huge! Piri piri chicken n spicy wings were fantastic and the chicken donna wrap again amazing. Delivered real quick and was piping hot. Defo use again.

Don't get me wrong, the food was delicious. I had the Peri Peri chicken wrap and my husband had a kebab. Both were ample, filling and very tasty. My issue was with the time taken to prepare the food and the general disorganised staff in the shop. We waited 1 hour from start to finish, with telephone orders taking priority and leapfrogging our order. The lady who was answering the phone had to pass the phone to another male staff member everytime, so why did she bother to answer it, if her language wasn't good enough to understand. The tv menu boards above the counter were brand new but not connected so we were offered paper menus. Maybe having these working might be a priority before opening. We might give this shop another try, if we aren't starving hungry.