Frankie & Benny's in Medway

Wonderful experience. We had met for lunch and staff were attentive and friendly, and the service was quick. Good quality food and great value.

I recently came to the restaurant and was served by Charlotte who was amazing! She was extremely accommodating and friendly and we thoroughly enjoyed our meal.

First time I visited again after you updated the menu. BreKfast was very enjoyable, service good, perfect way to start a lazy Sunday.

Great atmosphere very friendly staff and really tasty food

I had a great time at Frankie and Benny’s. The staff were very friendly and welcoming. The lady who served us was very kind, patient, and always smiled. I forgot my TK Maxx bag there by mistake. The lady staff ran to us outside to give it back. That was very nice of her ⭐️ This was my first time at Frankie and Benny’s. The food was good. I will definitely come back again.

Came for breakfast, service was friendly and food was great!

Food was 10/10, service was great as always!

Very nice breakfast and very pleasant staff

The toilets are haunted when we went in there the doors were opening and closing by itself the door pulled me and in the disabled toilet I tried opening it and felt like someone was pulling on it and the tissue would not come out like someone was pulling it from the other side there was also little girls hairbands of the sink after we left the toilet stall

Always welcoming, great service didn’t have to wait long and we were a party of 6 and food came out all together

Great experience for our granddaughters birthday treat

The food was fantastic and the customer service was brilliant.

Miles looked after us. He was very friendly. No problems at all with our order or food. Our little one enjoyed himself too. Crayons for colouring and squash/pudding included in the meal deal.

Our server was the nicest guy, so friendly and nothing was a bother. (Didn’t catch his name but dark hair and glasses) Food was delicious and came out nice and hot, overall a lovely experience x

Great food and service from Teresa and Lauren

The service and food were amazing. Our local F&B had closed down so we like coming here when visiting family. Miles and Alisha were very friendly and so professional. My husband and I had the steak with loaded fries whilst the kids had a burger and lasagne. The desserts were to die for. My husband nearly got defeated by the pancakes!! Well done everyone.

Service was brilliant and they was amazing with our 3 kids especially the 2 autistic kids

A friend and I ate here and Myles was an incredible server, really personable - made us laugh and took time to make sure we had everything we needed and were happy with our meals, we really enjoyed ourselves and the food was lovely.

I love coming here! The food is always so flavourful and there are many gluten free options available. Our server today, Myles, was full of positivity and so happy to help. It makes a massive difference when the server brings a positive energy and enthusiasm to your meal. Another reason to make sure I come back!!

We were around 15 minutes early, thought we'd ask if could come in. The person dealing with us was great, at first she said we were welcome to wait inside while the people who were currently in finished their dessert but we decided to wait outside. She came out to us about 5 minutes later asking if we'd like to try a different table, a round table with half circle seating area and stalls, as there were 6 adults and a toddler. We gave it a go and were happy with it, so all good. The food and service was great throughout. Thank you.

Lovely breakfast, great service by Teresa for Mother’s Day xx

Best pancakes and bacon ever made loving the vibe

Lovely meal for mother's day with the family . We were Served by teresa who was really good at putting up with our complicated order! Definitely coming back again soon

Teresa was brilliant! Thank you so much xx

Teresa was amazing! Very attentive.

Lovely breakfast served by Teresa

Theresa was great and very friendly. Thank you

Fantastic meal as always. Great place to come. Brilliant service from Teresa. Thank yoi

Had a wonderful meal for Mothers Day. Teresa our waitress was very friendly and assertive.

Lovely Mother’s Day brunch thanks to Teresa and her team :-)

Teresa was brilliant- excellent service!!!

Teresa was lovely and very attentive. We’ll definitely be returning for the delicious rib and tasty pie.

Teresa was a great server very attentive and friendly😊

Mothering Sunday of all days, we arrived ½hr early and hostess managed to seat us. Food and drink was ordered and arrived quickly and was amazing. Thank you for a fab meal x

Food nice and quick. Charlotte is amazing and makes my little girls day.

Miles was brilliant. So good to see enthusiastic people that care about your experience in a restaurant for once

Excellent services by mr miles, can’t rate that man highly enough, it’s such a breath of fresh air having a server so vigilant and friendly.

Love this F&Bs, we always have great food here and even better service. Charlotte and Teresa are fantastic

We were at the restaurant for what was clearly a very understaffed morning, but despite this our server Miles was absolutely brilliant. He was running around so efficiently serving customers - entirely on his own! The restaurant had at least 25 customers in, and one particularly large group too. Not only was he fast and professional but he looked as if he was single handedly running the shift. Having worked hospitality this is no easy task, and he made it look effortless. The lady on the bar, I didn’t catch her name but she was cleaning up the tables and serving drinks very quickly too - both of them with a smile. Clear professionalism and one of the most seamless experiences we’ve had at this restaurant. Arguably more enjoyable than when multiple staff are on! Food was served so quickly, hot and delicious - coffee was spot on and hot too. We were greeted and thanked before we left - do NOT let that guy go. Give him a raise. Promote him - whatever you can! He’s a gem.

great service from our regular waitress. she is brilliant. would defo come back in the future. thanks again to her. she is brill

Had a lovely meal Out with girls. Miles couldn’t have been more helpful and smiley.

Service was great- got a table without a reservation. Thanks Miles!

A lovely evening at Frankie and Benny's Hempstead Valley. Our waiter Miles was very delightful, happy, and very efficient!! All credit to him for making our evening lovely.

Had an amazing experience here, our waiter miles was lovely , bubble and very efficient great guy.

Miles was very friendly and helpful, 10/10 service a credit to your company

Excellent meal. Great service by Miles. Meal delivered very quickly.

Lovely place to eat, very quick and friendly service and food is good too!

good was amazing and service was brilliant. nothing was too much despite the whole place being full. thank you to the whole team

food was lovely. girl was all by herself but still did an amazing job and asked us how our day was going. will definitely be returning

great service the whole night from charlotte! was so helpful and very quick in ordering food & drinks, had a great night & the pizza was lush

My server Charlotte was amazing

Friendly and attentive staff, service was great, and food delicious, served hot and arrived really promptly. Will definitely be back! Our son loved it, especially when his dessert came out, and he said this has been the best day!

Love experience at the Frankie and bennies Hempstead valley great service from the waitress teresa great attitude to the restaurant and people coming in very welcoming and great service would visit again she deserves a raise great small talk making us feel welcome 👍🏻

Excellent food and great service

Lovely experience at the Hempstead branch. Teresa is a brilliant host, very attentive and always very helpful. Would recommend a meal there.

Our waitress Charlotte was very friendly and helpful when we were looking at the menu. Food came out promptly and very hot. Charlotte checked back in with us that everything was ok with our food. All in all a great experience.

Ordered food via JustEat for collection from this restaurant. It was handed over in a sealed bags and staff did not tell me it was my responsibility to open them and check off each item on the order before leaving the restaurant. At home we discovered a main meal was missing and contacted them immediately. They refused to refund and one person in our group had no dinner. So, a warning, if you are collecting food from this restaurant open the bags and check each item in your order off before you leave.

food took over an hour to come and all the food is cold gonna have to chuck most of I'm normally happy with your service

My order has come without one main meal (Chicken Piccante). Really disappointed (and hungry). Would definitely not recommend.

As always, excellent food excellent service and great atmosphere.

Delivery was quick and food was delicious.

My wife and I came in on Saturday night, we was taken to our table and dealt with very well and efficiently, atmosphere was good and food was good, definitely recommend.

Nice food and great offers, always check online when heading in. Service can be alittle slow but it's a relaxed and chilled atmosphere so that comes across as just welcoming and cozy. If you have it bring your Blue light card too and check the taste card as they have offers here too

Have allways had a great time here This was my review 8 years ago sad to say not impressed with my last visit The cheesecake was superb, Rack of ribs was good but the Mak n Cheese was dry and as for the sirloin steak arrived luke warm and mushrooms were overcooked and the steak was more like rump and very chewy and seeing as it was all most as expensive as Miller and carter definitely not worth the money.

Quality food, always get it right. Thanks

Excellent service and great customer service from miles

Fantastic evening with lovely food and cracking service. Our waiter, James, was the only staff member outside of the kitchen. He did everything except cook the food. Even though he was run off his feet he gave exceptional service and was entertaining throughout. Frankie and Benny’s Hempstead Valley, you should give him a pay rise. He made our night :)

Really hot when arrived lovely sized portions and flavour was great !

Great food excellent service by Teresa and a good feel to the restaurant

Miles was very professional, friendly and attentive. His service was absolutely outstanding. The meals came out very quickly, piping hot and portion sizes were huge. The food tasted amazing

Teresa was our waiter and she was lovely and. Eye helpful really made our visit better

Wonderful meal out with my son. Fantastic service - James and Ellen were both amazing. Think my son is actually addicted to your pizzas at this point!! lol

Ellen our waitress is superb. Whilst the food is good Ellen's great service is why we come back

Good food and great service by James 👌

Fantastic experience and will come again

Super food, really nice, delivered hot and on time. Perfect!

We went for a nice meal out and the food was good but service was excellent. Charlotte was there whenever we needed anything and made our meal extra special. Thanks Charlotte!

Service was really good, our waitress charlotte was very helpful and friendly.

food and service was brilliant, got served by charlotte who was incredibly helpful and kind!!

Great service, Charlotte was a gem !

Service was great Charlotte was very friendly

James was a superstar. Truly a credit to the company. Wonderful food and amazing service

Haven’t been to Frankie and bennys for quite a while and it was a really pleasant experience. I was served by James who was really friendly and welcoming! He recommended a dish for me, was really attentive and quick serving which I was surprised at as he was the only server and quite a few tables. Food came out quickly was hot and looked great. Would definitely visit again. Thank you!

Monday night so not expecting fireworks but James was a fab server doing the work of 3 people!

Always have lovely and fast efficient service, even on the most busiest of night such as Saturday evenings!

Only problem was it was cold in the restaurant

Extremely quick service, food was delicious

After a bad experience a few years back I hadn’t been back since. We decided to give it another try tonight for our youngest son’s birthday. Myself, my partner, our 4 children and 2 other family members. My youngest son is non verbal autistic (but loud with noises and stimming). Couple of the children are fussy. Ellen was our server. Nothing was too much to ask for and with my sons special needs we wasn’t made to feel like a nuisance table or uncomfortable like we have done at other restaurants. Ellen allowed us to cater for the children’s fussiness (no sauce on spaghetti etc). Was good with the allergen information for my sister who is allergic to nuts. She was kind and attentive and she made our meal very enjoyable. I don’t usually leave reviews but based on our experience and how impressed we were I spoke with the manager to inform him how impressed we were and he gave me a card to leave feedback. Please pass on our thanks to Ellen, she is a true asset to your team :) Also Chicken Piccante was amazing I swapped spirali for spaghetti and just wow. P.s. Our daughter loved her food, she’s just an absolute sass 💁🏼‍♀️ 🤣

Ordered from uber driver picked up my £71 order and didn't deliver spoke to the manager who made me a new order for me to collect and was really kind and helpful. Much appreciated

arrived on time, nice and warm. the vegan calzone is amazing, highly recommended!

Very good location, lovely staff.

Always a great place to eat, super friendly staff

Loved the food, the atmosphere and friendly staff, especially Charlotte that served us. X thank you.

Great venue, lovely staff and lovely food. The staff go above and beyond. Can't fault the service or the food. Can't wait to return.

chips were almost inedible - cold and rock hard. the garlic bread was barely half the size it should be and looked laughable in the box. burger was OK and kids enjoyed their pizzas.

Really good. We all enjoyed the food. Service was great and staff were extremely good.

Nice meal served promptly by pleasant staff.

The lovely lady who always serves us when we go to here really makes the experience so amazing, I can remember her name but she’s blonde and has tattoos

I tracked the driver and after collecting our order he sat at McDonald's for 20mins clearly waiting for another order to collect which meant all our food was stone cold!

Look forward to my first visit sometime