Frankie & Benny's in Medway

I tracked the driver and after collecting our order he sat at McDonald's for 20mins clearly waiting for another order to collect which meant all our food was stone cold!

Look forward to my first visit sometime

James provided a wonderful and unforgettable experience. Will be returning soon. Highly recommend the 241 cocktail on a weekday

I came here with my partner for my birthday and Abbie was amazing She went above and beyond for us and made my meal and drinks extra special Nothing was too much and I will definitely be coming back here x

Lovely experience, food was great and there was a good range of gluten free options for me. The staff were amazing, and helpful, James the manager was great at helping me choose gluten free options on the menu.

Never go there again the waitress are very rude and arrogant very bad food dry they check the food in front of you. They are chatting with each other more than they care about the customers. The manager did not care about the restaurant at all. He was just walking around and he pretended he look busy. I will never go there again and waste of money buying food in that place.

Food turned up stone cold. Hardly any sauce on the ribs. Very disappointed. Would not order again

It’s was really delicious and so yummy I think your team has done really brilliant job with the food and get everything ready for me you and your team deserve a treat for your hard work to cook the pasta and the carbonara sauce so I am so proud of you and your team to get this amazing food delivered and it’s so creamy and amazing and I am very happy to eat my dinner and I love pasta because it’s my favourite meal to have on a Friday night takeout because l absolutely loved that

We celebrated my son’s 8th birthday party with a large group (over 20 people) and the team were friendly throughout the whole process. It was easy to book, they were flexible with changes on the day and accommodating when we arrived. Our server James worked tirelessly and graciously to ensure our large group had everything we needed including all the little kids. He and the team really made the whole process smooth and my son had a brilliant birthday. The variety of food was great and there was something for everyone. Highly recommend for a casual or celebratory meal.

Food needed a little turn in the microwave and the food wasn’t all that to be honest so I’m not sure I’d order from them again.

The staff was soo lovely and helpful food was lovely

Pasta was so dry with no sauce. Disappointing as we regularly order from here

Pleasant experience had by us all

Come here often and lovely every time. Food is delicious and staff are excellent, waitress we had was lovely and very helpful.

Love this place come every Sunday brilliant food

James was very attentive and couldn’t have done more for our table. We will be returning soon

We have breakfast here most weekends and have noticed the huge price rise with the changed menu. The choice is very limited now and many diners have walked out. Can I suggest you reintroduce the English breakfast which I know is very popular and gives diners so much choice. The waiting staff are dealing with many complaining customers which is very unfair. I suspect you will lose your dedicated staff if this continues which will be a real shame.

I ordered a double bacon burger . The patty had no flavor very bland no seasoning over cooked for me. Would have been nice to have been asked how I like my meat cooked. The service was good fast and efficient.

Lovely meal and excellent service

When food is served, children should always be served first, we waited for a good 3 mins for my sons main meal with ours served already which didn't go down with my hungry 5 year old.

Charlotte was particularly helpful and friendly.

Overall very good, we were served by Teresa who was very good and made the experience a positive one.

I haven't visited a Frankie & Bennys in years and remembered I used to love dining here. However, sadly, this wasn't the case this time. The food quality really ruined the experience. I had a carbonara, which sounded amazing on the menu. However, it came out I found it bland and very watery , rather than thick creamy cheese sauce. The service was amazing. However, the food let it down. I wont be returning.

Brilliant food definitely worth the money. Amazing Customer service by the blonde haired lady with tattoos, a real asset to the company and so welcoming

James gave amazing service. He was funny and the food was exceptional. Would highly recommend the Frankie’s feaster. Plenty for 2 people but defiantly a challenge for a single person

Superb service from both floor staff & quality of food from the kitchen, excellent thanks 👌

The food was lovely and the supervisor was so funny 😆

Lovely place food is lovely too

The food is really yummy and Teresa was an amazing waitress

Good, funny experience, nice funny guy the supervisor. Will return again.

I always try and be positive when reviewing, however really disappointed today. The food is generally tasty, service is great. However....starters good pasta tasty and meatballs would have been really nice if they were hot. Hot pasta and cold meatballs You would have at least checked the temperature but unfortunately the chef was to busy watching other things in the restaurant than his own food. A bit of a shame that the microwave was used far to much.

We went here 7th september 2024, made the most of the double up for £29.99 1 15" pizza, 1 large bowl of a pasta dish, 2 bowls of fries & 4 soft drinks. The young waitress with longish darknbrown or black hair who we have had a few times before was very friendly and helpful, the service was quick and the food was hot. She even bought out a chocolate brownie and sang happy birthday to her which was a surprise and very sweet of her.

Really enjoyed our evening, excellent waiting staff.

The staff yesterday at Hempstead were smiling, happy to serve us and helpful.

Driver clearly can’t find houses, marked as delivered, made no attempt to call. Was showing as on road but didn’t drive up driveway to four houses.

Had the big breakfast. It’s very good although on this occasion it was overcooked and left a burnt taste in my mouth. Hence the lower score. But normally very good and would get four stars or more

Been here twice for breakfast with my mum and friend, we really loved it everytime, the staff are kind friendly make the atmosphere surperb, the food we had was awesome, we will be returning more and more. 👍

The food has always been of high quality and delivered with speed. Friendly staff and service too.

Amazing experience, the manager gave us pudding on the house for our engagement!

delivery time just kept adding 10 mins on the order every couple of minutes making my order more than 45 minutes late

The best F&Bs about...the food is always lovely. The staff are great too...!

Absolutely lovely staff (James and the lady didn't get her name) really friendly. Food was so quick and tasted delicious, will definitely be coming back.

Always good quality food and great service

Loved our time at F&B at hempstead. We were attended by James who is honestly the nicest host. Food was excellent.

Lovely lunch for my birthday! James was very attentive and has served us previously!

James & Helena were most helpful & polite we will be back for James strawberry milk shakes!!

The food was gorgeous and the staff were extremely friendly, highly recommended!

Fantastic experience excellent friendly service highly recommend

Lovely food great place visit regularly 😀

James was very friendly very approachable 10/10 service

James was a lovey host and really looked after us. Made us feel very well come and could not have done more to make us enjoy the evening

Great place to wine and dine and very social with others around and great service.

Great portions especially for the kids meals and was piping hot when it arrived.

Teresa was a great server, food was excellent. Definitely enjoyed!

Our servers were amazing, especially James. Very friendly and best service I’ve had

Seemed under staffed and we waited about 30min for drinks. Food order to table was ok . Food itself was ok. It’s just ok around. Room for improvement for sure! O and tell the bar man to stop throwing the bottles in the bin like he’s trying to break them on purpose is loud, rude and annoying.

Friendly staff, great tasting food.

Theresa and Ellen were lovely waitresses so kind and caring 💗

Absolutely fantastic service, prompt and attentive. The food was lovely, credit to the kitchen staff and our waiter this evening 'Miles' was super efficient. 👌 5* Been back again a few times since the first review, we were back again this evening Dec '23, and once again can't fault the establishment 10 out 10 for the meal and service.

Quick, friendly and tasty food. Great kids menu as well. Little eater food was decent size.

Huge portions for the children and arrived warm ready for them to eat.

Very disappointed with the Ceasar salad, just a plate of lettuce with some dressing and a few shavings of cheese, if any! Paid over £11 for this plus having to pay extra for some chicken to be added, disgraceful, daylight robbery. Atmosphere very noisy, basically full of children. Only have given this amount of stars due to the fact that the staff were very pleasant and obliging. Would not recommend to anyone, totally gone downhill sadly.

They should invest in some pen and paper so the staff get the food order correct.

Very lovely meal and very friendly staff

Really enjoyed it, our waiter James was really friendly and nothing was to much trouble, will definitely return

Always get such good service here the staff are always really upbeat and friendly food is always really good :)

Me and my partner had this ordered to us at home and it was absolutely amazing but I think the chips need to have some packs of salt and it will make it even better

Nice food. The cajun chicken wrap was flavoursome with a nice little kick. The server was lovely. A nice lunch.

Food was quick and spot on! James’ service was top notch!

Lovely food and James service was great

Best frankies experience ive had in a long time. Shout out to james for his lovely service

Great meal with great friends made even better with great service from James!

Calamari and potato skins were great GF pizza was okay, just a bit more greasy than expected Great customer service by the team

Our waiter was really good was amazing the whole evening got my partner to eat salad

Waiter was brilliant very enthusiastic and knew his stuff about food and even got me to try salad with everything together and the salad dressing n it was very good he even used the smart aeroplane trick was very good thank you

Amazing food, lovely staff who couldn’t do more for you.

James was very friendly, funny and made our experience memorable. Food was amazing. Service was quick. Can’t fault it.

As previously emailed. There was no burger in the order. Please sort

Love coming here to celebrate birthdays, good service with good prices too. Love the deserts!

Visited Frankie & Benny's at Hempstead Valley with a good ol' friend on 5 July 2024, and, as always, everything was excellent. Atmosphere excellent, and the food was delicious! I'm a vegan, because I love animals, and the vegan fry-up (pre-12 noon) was fabulous! My friend also enjoyed his meal very much. Neither of us left a scrap on our plates, partly because we were both brought up that way, not to waste food (being a couple of old gits approaching our ninth decades, and these may also have been our last meals, ha ha), but also because everything was all so tasty! Our compliments to the Chef! Aside from that, the service was first-class. 'Charlotte' was very polite, and was always attentive to us, making sure we felt everything was alright - which it was. She also has a grand sense of humour, something which my friend and I always appreciate. Compliments to Charlotte, thank you so much, you're a star, and deserve promotion. This is by no means the first time we have dined there, and each time of the many has been perfect! Hope to be back there sometime, hopefully soon. Thank you so much for everything. God bless you all, and both of us hope they keep your branch open for ever!

Lovely, staff were great, the manager in the black shirt, I believe his name is James or jay.

Despite him doing something else he acknowledged us, welcomed us and showed us to our table immediately with a smile.

James and Ellie are delightful amd their service was brilliant. Lovely atmosphere and great food

Delicious. All items arrived hot and well cooked.

Service was good,cannot fault the food and the choice

Had a very nice chicken ceasar salad

Slow service, underwhelming food. Waitress dropped my main course into my lap lol

Lovely meal for birthday. Great food and good table service.

Great breakfast, service was extremely quick. Staff very happy go lucky

Friendly helpful staff, good value and good choice

Food was amazing. Thank you to the chefs and the lady who served me

Nothing exciting happening here but ok for what it is.

Good service, food was excellent 👌

Myself & my husband came here recently with our 2 daughters. The staff were all incredibly friendly & very happy to help. My youngest is quite fussy for food & actually changed her mind once we placed our order but the staff were very understanding & asked the chef to make her a child’s size meal from the main menu. The restaurant was clean & tidy & could see all the staff very busy making sure everything & everyone was seen to. Prices were very reasonable & we all thoroughly enjoyed our meals, the biscoff cookie was a real hit with my eldest daughter!

Service very poor - no mushrooms (despite Savacentre being 2 mins away) - toast was still 'bread' when it came - 3 tiny half slices each - had to wait ages for coffee and were then served with 2 cups that had been sitting on the bar for ages - needless to say, they were cold so had to go back and no further drinks came. No apologies - and food wasn't particularly good either.... definitely won't be going back!! Appalling...

Very slow service, food was below average,

First time ordering for delivery from F&B. I enjoyed my brunch. Thx

Very good meal staff very helpful covid compliant

Food is ok.....not the best tasting. The chicken wing starter was gd. The main course lacked seasoning; may be best suited for ppl on dietary restrictions. The Carbonara we had was swimming in what looked more like milk than heavy cream, and the crispy chicken burger lacked seasoning. However, the warm brownie and ice cream dessert was good.

Food tasted good the only problem is the restaurant has scaled back the the amount of filling it puts inside the Manhattan calzone and the same with the carbonara few bits of bacon my wife even paid the extra for some chicken and there was only 2 pieces of chicken which isnt on I won't be coming back Frankie and Benny's seem more concerned about saving money and keeping cost down than the quality of food