Bella Italia in Medway

Service non existent, 3 staff serving 10 tables. Unorganised and chaotic. 30 minutes wait to get drinks and place food order. When you can get hold of a waitress they are too busy complaining about how short staffed they are to bother clearing your table. Avoid.

Good was really nice service was great from Zara couldn’t ask for better service

I been today with my wife and l had an amazing time… thank to Ozan the manager was an amazing hard worker and happy to come back here anytime…. I have to say the ambient with out him will be not amazing like is now…. I usually come here from many years but now with his knowledge to manage the team… l have to say the experience is fantastic ☺️☺️☺️👍👍👍👍

Lovely evening, great food. Thanks to Amber for a great espresso Martini too!!!

Good was great and lovely staff!

Very delicious food (especially the pasta) and extremely friendly staff. Ozan was really very nice and gave us excellent advises about the menu ... many thanks. Definitely, will come back again.

Very nice and friendly staff that have casual conversation. Food was also delicious

Friendly efficient staff food was lovely

Our family went here tonight but it was a terrible experience. First we waited for ages at the desk to be seated & then received no greeting, just to be told to "sit over there" in the window while she cleaned our table even though there was only 4 tables with people sitting at them. Waited ages for the drinks order to be taken by the moody waitress. The cocktail was in the smallest glass I've ever seen & it was nearly £9 & nearly £5 for a small glass of flat cola. The waitress eventually took our order & the starters came out. The mushroom Alforno was just a few mushrooms sitting in loads of sauce & a waste of money. The Pollo Cacciata was tasteless & had bits in it which were horrible. The carbonara was tiny & tasteless. The Garlic bread resembled a cheap version from a supermarket & they charge £7 for it!! Desserts were so small especially the tiramisu which was tasteless. We felt like the waitress had a terrible attitude as when we queried the bill as we thought it was extremely expensive she said "no its correct" & spoke to us like we were stupid & then she told her colleague who shook her head & pulled a face. Therefore we left no tip!!! Terrible food. Appalling customer service. Piles of dirty glasses piled up on the bar. Expensive drinks & sides. Not worth the money. Portion sizes too small for the cost Waitress Erin was very rude & looked like she really hates her job. We will never return to this place Avoid at all cost!! No wonder it was dead for a Saturday night!!

Awful. Terrible service, staff completely unengaged. No greeting, no smiles. Terrible, tasteless food and poor service in a large venue with only 4 tables occupied. Dread to think how long service would have been if it was actually busy. Had to go to the table where staff were sitting and chatting every time we wanted something. Never setting foot inside again.

Zara is our favourite waitress, she goes the extra mile with our son and make our visits extra special. Food is good too.!

I have an assortment of dietary issues, the menu was clear on what I could eat though and there was a handy filter on the website. The staff were super helpful and friendly also! I had a pudding here that I've not had out for years, would usually have to bake at home to have. Had a really positive experience here. Add a picture of the gluten free, vegan cookie dough which was delicious.

Absolutely delicious food, and amazing service from Jessica who made us feel very welcome. Thank you!

We had a lovely meal. Food was really good and Mia was an excellent hostess. Will be back again soon👍

Popped in for a lunch. Service was lovely from Daniela. Friendly host and gave me a lovely experience. Food was also nice and pleasant. Never tried that type of pasta shape before.

I didn't receive my sweet potato fries with my order

Lovely staff, and brilliant food!

It’s absolutely delicious and thank you so much for all of your help

We were so impressed with the three waitresses from Bella Italia Hempstead Valley yesterday (26/09). They made my son's 5th birthday memorable. His words were 'this is the best birthday ever'

We were waited on by Jess at the Hempstead restaurant. She was absolutely fantastic throughout. Our food was cooked to perfection and we all enjoyed everything.

Lovely food and staff are so polite and welcoming and really are hard working, however not enough people scheduled to work. 1 person serving 14 tables. 1 person on drinks and 1 person on desert. Not acceptable to leave 1 member of staff on her own dealing with all these tables orders. Within the hour we had 1 drink and still no starter…

Tia with the blonde hair gave me such a friendly service. The lasagne and coleslaw was so nice.

We are really upset that our anniversary meal was ruined by a really really poor show from both your service staff and kitchen. After being sat down we waited 10 minutes before we had to get up and ask for a drink. Finally once ordered main and a drink we waited 25 more minutes for the food and still had not received a drink. The restaurant was empty so no excuses. The food portion size was small and overcooked. The flat bread was not cut into portions even though we asked it to be as was sharing. Once the main was cleared we sat for 10 minutes before having to call someone over, we then asked for desert, another 15-20 minutes went by and we did not receive, we gave up and asked for the bill, I noticed in the bill that we was being charged for two desserts we did not receive, I asked for it to be taken off and the waiter seemed confused and said didn’t you receive anything ? He then went on to say we have nothing to do with desserts that’s on the kitchen, it’s their fault. During this whole time there was only 4-5 people in the restaurant. The staff were busy talking to each other to actually provide a reasonable service. This is by far the worst service I have ever received and considering our bill I’d expect so much better. Simply aweful experience

Seated and served very quickly by friendly staff. They had explained all of their allergen protocols for my wife who has allergies and was catered for brilliantly. Would definitely be going again and again.

Great food, amazing manager and atmosphere

girls lunch. 2 ladies servicing were so busy but managed great service anyway. cocktails were lush and were booked for Xmas! never to early to plan the annual festive girly catch up

Ordered through just eat! Didn’t receive two main dishes I have tried calling Bella italia 17 times and no one answers. Very poor customer service, no one answers the phone!! How can a business run like that? Will not be ordering from them again. Be warned if you order you won’t get you main meal and will find yourself eating a cheese sandwich at a friends house while the others eat the meals that did turn up.

Placed an order through Just Eat with 2 main dishes missing. Called the restaurant numerous times with no response, as still wanted the 2 dishes delivered and not a refund through the app. Very poor customer service!

Missing items, and restaurant does not pick up the phone!!!

Only wanted a cup of tea and was then going to order dinner , I do enjoy a Bella Italia. It was 6pm so asked if ok to just have a drink first. Was told yes , but had to pay first , which seemed acceptable as sitting outside. After a 40 min wait , and at 30 mins waiting asking the waiter if the tea was arriving soon ,we asked for a refund and left. There appeared to be adequate staff , and we often saw 2 at the tills just having a natter , again no problem with that but not when customers are waiting on their order. Won’t be returning to this Bella Italia and will use other branches with much better service.

We came for lunch with our children on friday and lynnel welcomed us in her service and friendliness to both us and the children was next to none! Thank you for such a lovely experience

Food spot on as always, service perfect too!

The food was absolutely delicious and the service was excellent, would definitely recommend!

Great service and very considerate to allergies.

Food was overpriced and paid £4 for a tiny ciabatta

The team were lovely, the food was delicious and the venue was clean and welcoming. Highly recommend.

Excellent food and superb service made for both an enjoyable and memorable night - is a must if you’re in the area!

Bella Italia Hempstead Valley, SHOCKINGLY BAD, the place was nearly empty this evening when we walked in and tried to get a table, only to be told (in a not to polite manner) that we could only go in to eat if we booked a table via the APP. I said I hadn't but can we just book one now as you are not busy at all (at least a dozen or more empty tables) Only to be told 'you have to use the APP', then the waiter just walked off. The service/greating was laughable. I will never go back. Frankie & Bennys next door got our custom this evening, and they will get it again as we had a fantastic meal with great service, well done F&Bs.

While we were shopping in the Hempstead Valley Shopping Centre we fancied having lunch. We did not want a large lunch but my wife, who is Gluten Free, really fancied the rack of ribs on offer at Bella Italia but that the normal meal would be just too large for her appetite. The friendly, extremely obliging staff arranged it so that we could share one meal. It was well-presented and delicious. I have no doubt that, the next time we are in the shopping centre, we will be returning to Bella Italia.

Terrible service. Forgot to put our food order in. Not busy but still seemed short staffed. What was supposed to be a quick dinner, was almost 2 hrs! Almost walked out as no one around for payment. Said we could use a taste card but when got the bill, couldn't. By that point lost the will to live so couldn't be bothered to argue. Wont be returning

Good food (great pizza and fries!) with nice vegetarian options, a decent set menu and fair range of drinks. Staff were welcoming and very helpful.

Service was a little slow but. The food was amazing.

Absolutely amazing. Good food and drinks, nice staff members and the place is very comfortable. Everything was very clean. 5/5 stars.

Accidentally ordered a non vegetarian meal and offered to pay for it and order something else, but the waitress we had made me feel uncomfortable by trying to convince me the cheese in the meal was vegetarian when I had already googled the ingredients and seen that there was Parmesan and the menu had no VG next to the dish like all the other vegetarian dishes. She took the meal off the bill anyway but then came to ask me in a rude way if I was still okay with Mozzarella or cheese sauce in my vegetarian calzone, which was obvious as I stated I was not vegan just vegetarian and can't have Parmesan because it's not vegetarian. I just dont understand why she had to argue that the cheese on my dish was vegetarian when it clearly wasn't and I was still happy to pay for it as it was my mistake not checking. Put me in a bad mood and couldn't enjoy my food after that.

First time tonight. Liked the food and all that was Bella Italia. Good for a quick bite with the family.

Really quiet afternoon, was lovely though, food was good but I feel it was over priced, but hey maybe that's why they was empty.

Nice place but not much Italian, it's good for a quick lunch but don't expect anything, you can do better

Scruffy ripped cushions not enough staff wasn’t offered dessert menu carbonara said crispy bacon but was fatty and grisly waited long time for drinks

I came here for my 31st birthday and the food was out of this world, would definitely recommend going to this restaurant to family members and friends

I came here for my 31st birthday and the food was out of this world, would definitely recommend going to this restaurant to family members and friends

Chicken wings were like mush and calamari was disgusting clearly don’t put the same effort into delivery as they do in store

We live a 5 minute walk from this restaurant and we take our 3 foster sons with special needs here regularly!! I cannot fault the staff and the manager Lynnel, chefs Fabio, Miles, Amy and the whole team! They definitely go the extra mile and greet us with smiles and always fantastic service! The food is delicious and I can’t recommend Hempstead Valley Bella Italia highly enough!! Well done everyone!!

We live 5 minutes walk away from this restaurant and we take our 3 foster sons with special needs here regularly!! I cannot fault the staff and the manager Lynnel, chefs Fabio, Miles, Amy and the whole team! They definitely go the extra mile and greet us with smiles and always fantastic service! The food is delicious and I can’t recommend Hempstead Valley Bella Italia highly enough!! Well done everyone!!

The actual food was delicious absolutely no complaints. The waiter who seated us was absolutely polite and friendly. The manager(young lady) was quite rude,problematic and very loud and confrontational,which unfortunately detracted big time from our overall experience,we wouldn't go back to this particular location literally because of that one person and her poor attitude. Toilets could be cleaner too. The three stars are for the chef and the waiter.

amazing food, service was incredible, staff were very helpful and friendly, food and drinks came out incredibly fast.

The staff were excellent and the restaurant had a nice atmosphere. My only criticism was that the air conditioning made it very cold and I was shivering by the time I left

Went tonight for my foster daughter’s birthday. Food was lovely so Wtg to the chefs but we were completely ignored re service. Some of the staff were rude. The tables and floor around us filthy. The plates were left infront of us for 40 minutes at least. No service at all. No offer of more drinks. Tried to get staff attention and was met with excuses and rudeness. The guy identified as the manager said he wasn’t then made an excuse all the staff were new this night. If that’s the case. Manage them!!! Literally threw £140 down the drain and went next door for desert as no one came near the table for nearly an hour!!!! Shocking service!!!! I never usually leave negative reviews but this so called chain really need to train their staff and service skills a lot more. Absolutely shocking place and I just hope nobody experiences a time like we had there.

Had a great meal with the family. The service was exemplary, the food was delicious and an all round great experience!

Amazing meal with family Service was great and fast Yummy food Overall so good

Amazing staff and food was amazing.

Garlic bread a tad too crunchy, but dogh balls, mozzarella sticks and pasta was lovely and the waiters were smiley and polite

Food was really nice and was reasonably priced service was really good and prompt without being pushy, will go again.xx

First time visiting and the restaurant was spotless. The staff where very professional and friendly. There were no mistakes with our order and everything was great.

I ordered some from deliveroo. I really thought it would be good. I ordered some carbonara it was so dry, ordered some sweet potato fries they game me normal fries and kept cold drinks with hot food so by the time food was here my drink was so warm

A really good family meal with our grandchildren. The food was hot and of great quality.service was excellent despite being a busy Saturday evening.

Went in and it wasn't too busy but we immediately noticed the lack of staff. After a 10 minute wait at the door just to be seated we waited another 10 minutes sat down without being served and got up and left. I don't remember Bella Italia being this bad and didn't expect such bad service on a not very busy Thursday lunch.

Came in for some lunch amazing staff amazing food couldn’t ask for anythink more will be coming back

Have been before but not for a while. Sadly a terrible meal. We were sat at a dirty table where sunlight meant we couldn't see properly. Drinks we wanted were unavailable, then drinks we ordered were spilled over us and our starters by a waiter who told us this was the worst night of his life. We were moved to another table, which was also dirty and left uncleaned. Starter mushrooms came with rock hard bread. Main course tortellini tasted like OXO cubes. I ordered a Fanta, and the drink I ordered came very diluted and pale. Ice cream desserts were served (eventually) in drink tumblers instead of bowls. A quiet night so no reason for service to be slow, but it was. Manageress applied discount without needing to be asked, but no chance of us going back there. A once-nice restaurant is now no good.

The staff were really attentive and were great at clearing our plates and getting our 2nd and 3rd cocktails. It was a great experience.

Lovely experience today. Zara was helpful and efficient.

Jade and Tommy was amazing as always! Good food, great service!

What a hell hole of a restaurant, very bland food, the service was appalling and restaurant very dirty. We usually go to Frankie & Bennys next door but decided to give Bella Italia a try and I really wish I hadn’t it was the worst dining experience I’ve ever endured. Bearing in mind it was a quiet Monday afternoon with hardly any tables occupied it was very quiet but the staff were struggling to deal with any orders from the handful of customers. We choose the set lunchtime menu, the pasta was very dry for a carbonara, my wife had “lasagne” which was all tomato sauce, my daughters “bolognese” was just pasta with a very small amount of sauce, choc brownie was as dry as card with a hair in and the sorbet was just dry ice scrapped from the bottom of the tub! I never usually leave negative reviews but this so called chain really need to train their staff and service skills a lot more. Absolutely shocking place and I just hope nobody experiences a time like we had there.

Lovely meal and our server was extremely kind and helpful

The wings starter was 50-50 hot. The ribs were tiny and very pink, the bbq chicken pizza was ok. We left with a very poor taste left in our mouths so went next door for drinks and milkshake.

An excellent time spent at Bella Italia. Quite decent food for the asking price but above all top-notch service, full of smiles and kindness and attention. Thank you thank you to the whole team for giving us a great time.

Simple food but a good portion and it's pretty easy to just drop in and get something tasty

Perfect service and food love the new menu

Lovely meal at Bella Italia today, popped in for a catch up with a friend. Tommy was an amazing server.

Food came out very quickly and staff were very polite

Very nice place, the food was amazing, the atmosphere was nice and Christina was attentive and friendly. Will be back.

Beautiful flavourful food with a lovely upbeat atmosphere. Our server Tommy was excellent, so friendly and upbeat, also attentive and efficient. Definitely recommend!

Food was delivered over an hour after ordering, missing an item and most of it was lukewarm, wont be ordering again

Standard Bella Italia. Bit slow for a week night.

The staff were friendly, the food was good and not overpriced

Bella italia Hempstead valley great meal today on arrival greeted by the manager Scott sat at a booth my friend and I ordered drinks food our waitress zara was very attentive the chicken genovese with porcini sauce is so lush my friend had pesto genovese both meals were delicious

A bit weird, clean nice restaurant, not bad value, just a bit weird that you order from an app at the table like it's still lock down. Some may like this but for me if you are eating out I like to be served. Take away from the atmosphere of knowing your waitress.

Lovely staff and fantastic food

Nice people, kinda let down by the ciabatta garlic break very oily but all in all good stuff

Great delivery service thankyou

Friendly waitress nice food just like mama makes it.

The food has gone down since I have last been to a Bella Italia. However the staff were incredibly attentive and the service was impeccable

Great food value for money, excellent service our waitress charlie very informative about the menu made as welcome always smiling very enjoyable experience

Lovely food & staff, especially Harry our waiter who was friendly, very efficient & helpful.

Nice restaurant but shame about the food ....Not very tasty and overpriced for what it is.

Lovely service from the manager, made our experience memorable, thank you Lynnel

Harry was so helpful and friendly ….great customer service !!!

Waiting around for staff, at one point no staff on the floor for ten minutes, could have just walked

teeah was amazing ! Really attentive.

We ordered the Marco Polo and although wondered if it would be too sickly with the plum sauce, it was just the right amount. It was delicious so now my new favourite dish. We also had the rack of ribs, again delicious and plenty of meat on them. The cheeseburger was delicious also and the quantity of all the food was just right and hot. Our waitress was excellent and if we needed anything, I just looked in her direction and she would come over. A lovely evening meal all round.

Excellent service great food and very chilled atmosphere