GAIL's Bakery Willesden Green in Brent

Visited as a family with 2 young children Positives Gails offers a bakery choice in willesden green, when there is an absence of alternatives. We eat regularly from there, chosing from their range of baked goods and coffees, as in Willesden Green, where else can we go? Their sourdough bread is nice enough, as are their range of bakeries, and coffee isn’t bad. Negatives 1) no cash business 2) The company are fine with having one person on a laptop treating it like a home office nursing a cold coffee all day on what should be a table for 4. So it can often be a challenge to find anywhere to sit if you want to eat in and try their cooked selections. I contacted them, and said, hey, on sundays god said to have a day of rest, so how about a no laptop day so people can get a seat who might want to eat your range of hot foods. Company response was that they don’t care, which is a terrible attitude. We now go further afield more often than not.

Delicious food, though pricey enough and excellent service. We had the mushroom and onion quiche which was freshly made, it was vey light and tasty.

While visiting the area to meet up with family and friends ,we popped in for a quick coffee and snack “”couldn’t resist buying some breads and other delicious items to take home with us “”absolutely love the wonderful produce and the staff are amazing “so friendly and welcoming as well as super efficient “a special thanks and a mention to the lovely young Portuguese lady who served us and looked after us so well ( muito obrigado) ( 🇵🇹🇮🇪)

Always a treat, but so expensive these days that it is increasingly rare that we indulge. Service can be patchy (to be fair that is true of most places these days). They got a recent takeaway order very wrong which we only realised when we got home... They don't take cash at the moment.

Staff are completely out of their depth with even simple things like taking an order for coffee and the customers are an afterthought. Also hugely expensive for what it offers. Used to love Gail's but they've obviously expanded too fast and are now rarely worth a visit.

Shocking, shocking, shocking service at very high price. Don’t give me wrong, the food is good but highly priced though. The terrible thing is the staff attitude, some especially believe they are genius but they are not as the customer service is appalling, made us feeling like just another number and not guests I normally go ( actually used ) 3 times a week for bakery and other things, not anymore after the arrogance and extremely snobby attitude of some of the staff who shouts coffee, tea, whatever and make you feel like, if you want the coffee get up your bum from the chair and come and get it, after the high price and my coffee not necessarily better then any other average coffee shop , at £3.10 for an americano coffee and a small macchiato at £2.60, which is more expensive then Mayfair, table service would just be justified with the price and the number of staff behind the bar (4 ) Noticed also there was a gentleman who could hardly walk because his leg injury, when the barman called his coffee and the gentleman asked if they could serve for him was completely ignored, appalling. Thanks for my wife saw the whole situation and got up for him and brought his coffee. Well, this was my last time I put my foot in this place for sure and rightly so I would recommend to my friends.

I've been visiting thi shop for a long time but recently the service and coffee quality is bad. It's been already 3 times kn a row when I was served a boiling cappuccino and was very badly done. I don't think the staff has enough training to do a good coffee. The coffee should not be made bowling as the espresso shot will burn and the taste is bad. No sugar available I have to ask at the counter cutting other people to get some. Not impressed at all. Bakery is good as usual but the rest nope. Look into get train your batista. I'm making coffee for more than 15 year.

Excellent coffee shop and bakery serving a lovely variety of freshly baked bread, croissants muffins everything you could wish for to go with their lovely coffee. Located just across from the tube station.

Nice food great coffee, good choice of cakes and savoury’s staff are friendly and the service was excellent, so good for the area

Love it My favourite spot for breakfast in my local area.nice selection and polite staff.(croissant with melted cheese).

I have visited Willesden Green branch twice now while waiting for my bus to work (I have around 8-10 mins) The staff are absolutely lovely and attentive!! I gave them the responsibility of deciding my coffee for me as I was in a rush the first time and too tired to decide if I wanted a strong one or not, they were so engaging and really helped me out! Also asked for the best pastrie that wasn't too sweet on my second visit. The BEST Almond Croissant I haver ever had in my life! I hope my local Gail's is just as friendly and good when they open in Greenwich. The little savoury rolls look so good, can't wait to try! They even have a loyalty card for coffee! I LOVE A LOYALTY and I will return! Thank you Gail's Willesden Green for brightening my morning before work on both occasions!

I always forget to write reviews of my local places, but I thought I'd take a minute just to say how lovely everyone is here. I don't know what some of these negative reviews are about because I have been coming to this coffee shop a lot lately (usually with my laptop while WFH) and I always have a great time here. The staff are always SO lovely, welcoming and friendly, and the environment is always so positive - you can tell that they actually enjoy working here and I love seeing their interactions with other customers too. To any negative reviewers - if you think the staff are being rude to you maybe you should reflect a little and make sure that you are nice to them as well (and to people in the service industry in general), because all the team members I've met here have been amazing. + as I said, it's a great place to work too if you want a change of scenery while WFH. The wifi is great, I have been able to have video meetings from here with no connection issues. The coffee is great too and they do amazing sandwiches and cinnamon buns All in all, big thanks to the whole team for always being so kind and welcoming, I love coming here :)

I have been helping small businesses and my local community since the beginning of the pandemic and Gail's was no exception. I've been buying bread and (very expensive) cakes and fruit juices for my child and wife at the Willesden Green branch regularly. A member of staff this morning (white, male, standing at the cashier, wearing light coloured outfit on 4th March 2021, at around 8:10am - you have CCTV, feel free to watch the recording) got angry at another customer then chose to pass his frustration on me, for no valid reasons. I came in to buy a baguette, was wearing a face mask and standing a few meters away from everyone in the shop. That was not just poor behaviour, the way how he dismissed me (he shouted "WAIT OUTSIDE") was extremely RUDE. Rude people don't impress me. As another reviewer said "you can't employ (rude) Oxford street manners in Willesden Green". I just left the shop. I shall never step foot or buy anything from that Gail's ever again, even after the pandemic (we used to go for breakfast or lunch there with friends, but no more after today's incident). From now on, I'll buy my bread and cakes for my son and wife from Paul's or Sainsbury's. It's cheaper as well and I won't have t deal with rude staff.

Everything they make is delicious, great range of savoury and sweet baked goods and happy staff whenever I've visited.

Willesdne green branch Visit lunch today 12;30 Nobody wears mask at all Supervisor , staff, clients ???? Are you guys aware of something that we are not aware of ?? is it finished for you the COVID 19? Common sense???? I asked one of the supervisor in a pink shirt( italian guy) and he said its not compulsory and nobody wears a mask )))))) such hilarious replied I mean are you not scared? , the world stop trading , lots of of live lost all over the world and you guys playing like nothing happened , how crazy is that ? Its not enought to follow some guide line , yoyu still have to use your common sense after all and the behaviour of the supervisor was pathetic . Horrible experience ,,, of course i have left stefano