GAIL's Bakery Cambridge in Cambridge

We called in here for some tea and coffee while we were waiting for a museum to open. I waited in the queue and found they had no tea and didn’t take cash. My partner came back after trying to find somewhere to sit. He definitely advised against staying here when he saw the unclean state of the tables. I wish we had read Trip-advisor before venturing in.

I just went for lunch and asked to sit in. I was given a paper bag with my quiche. I asked to have a plate instead as I could clearly see them available, but the lady at the til told me the dishwasher was not working. I then went to sit and tried to eat my cold quiche with those single use cutlery. The food fell on the floor. I was feeling like a dog as the paper bag was disintegrating so I complained and another lady said that they were short staff but after insisting, she gave me a plate and proper cutlery. I don't know what the real reason not to use plates was, given that I got 2 different explanations given. I probably think it was just laziness. Either way, I won't be going back. Cold food out in a paper bag is not an enjoyable experience.

What happened to Gail’s? It used to be such a special place to go. This has become a slower version of a Costa or Starbucks. Stale food, extremely slow service (waited 15 mins just to order) and was served coffee in takeaway cups when I had bought food to eat in. Won’t be back.

Awful, dirty and a health hazard ?! Gone are the days when Gail’s only had a few stores and it was the best place to go got coffees in London. This place is absolutely grim. The cups, tables, toilets …. All disgusting!

Both my wife’s coffee and mine was luke warm but did taste good. Both my kids iced lattes were average at best. I did enjoy the snacks we had though.