GAIL's Bakery Balham in Wandsworth

We walked in, never been in before, before we had even looked, can I take your order...Think they were training up new staff...Ordered our Breakfast. Took table number...found a table downstairs. Food and Drinks arrived. No sugar, wasn't told to get it ourselves upstairs! No white sugar! Had to ask for a cup for my tea,again upstairs.. butter rock hard. Milk apparently fresh from the farm had lumps in it. Dissapointed.

Our favorite! We go there every time we are in the area. The pastries are delicious and the coffee is very good. They are very efficient which we appreciate. Outdoor seating is limited. We always enjoy our visits.

We were excited to try Gail’s Bakery as the cakes and pastries looked great but the service here is so appalling that it has put us off ever going back, to any of its stores. We ordered breakfast to eat in and the toast arrived burnt and the eggs we ordered were given to someone else. The lacklustre, disinterested staff seemed entirely unconcerned that they had given the wrong order, and left it up to us to wait for and then realise that our food was not coming. We requested a refund and left hungry. Our plan was to have breakfast and then buy some cakes and pastries to take back with us, but we decided against spending any more money here because of the service. Whoever is training the staff so poorly needs firing.

A lovely, warm and welcoming place. Highly skilled and very professional staff. Amazing food and really good coffee.

I have to say they are thé nicest peope i have met. I searched London far and wide for a homemade traditional scone while visiting London. I entered thé shop.Be warned you need to pay with a card, and i didn't know that at all, i had thé Money cash ready but non card.so i was liké well it's over. And what do you know thèse Amazing people gave it to me , that was just si nice i was just in disbelief. Now such an act of kindness was Amazing, but it gets better. The scone itself was absolutely Amazing, it was rich crispy buttery fresh and still light, a great treat and wonderful people.