Fusion Spice in Kingston upon Thames

We have been regular consumers of Take Away deliveries from Deea, with a high level of expenditure over the last few years. Last night , March 16th 2024, we ordered a delivery at the cost of £88. Firstly , a king prawn shashlik dish @ cost of £16 approx. one of the most expensive dishes on the order , was not delivered. I rang the restaurant and it was delivered , albeit later than the original order. Then my daughter found a black hair in her vegetarian dish,. I rang the restaurant again, and the manager rang me back shortly afterwards to say it was a hair from a brush they use on the Tandoori grills. He sent another replacement . By then it must have been some time after the original delivery and my daughter would not trust the food again, feeling quite ill at finding the hair , and of course by the time the replacement dish had been been delivered again, it was all to late for my dinner. waiting for the prawn dish and hers, it felt like money wasted . Ok, these things happen people might say , but when you spend £88 ...not unusual for us with Deea , it is not unreasonable to expect due care and attention. We will not be ordering delivery from Deea ever again. Just not good enough or acceptable standard of service. Very careless and poor customer service.

Decent BIR style food.... good prices as well

I ordered takeaway using their own website not "Uber eats or Deliveroo" and when I arrived there after 1 hr to collect my order, Chef and other lady working there were extremely rude saying that online order system is not working. He didn't have the Tablet Powered "ON" even and kept on saying that 3rd party company called Fusion manages this like they will come and put power to the Tablet even. He kept on arguing and at one point wanted to have a fight and was very aggressive !! Then he called owner who said, we don't manage so I need to call their 3rd party company who I have no number as email comes from their address and at the bottom it says, "Contact Chennal dosa New malden". It was a very BAD EXPERIENCE. In normal world, restaurant would apologise and will call around to check and offer me refund or ask to wait while they can prepare food. It was 1:30 pm and my elderly parents were left without lunch which we ordred at noon. Food HYGIENE RATING IS "3", which explains how CHEF came out with same clothes and without washing his hand. I would highly recommend avoiding this restaurant and chain like a PLAGUE. It's dirty and run by thiefs who just want to grab your money and don't know how to speak with a customer who is paying their bills!!

I had their chicken biriyani, that is top noch 🤤

I have had 3 orders from them not delivered now. The food used to be great but i have to leave this review as a warning to others. It is now almost 10pm and i am having to order from another place as for the third time in 6 months they have not delivered my order. I had to wait till an hour after the delivery time to get an answer from them. Utterly unbelievable.