Fresh Food Kitchen in Rochdale

Saturday morning started splendidly, until I came through the drive through. First of all, I made the ill-judged decision to trust you with my morning breakfast. I paid £6.68 for a double-bacon and egg McMuffin meal with an extra hash brown, to which I received a double sausage and egg McMuffin meal after having to wait 10 minutes in the car park - feeling like another number on their system, rather than an individual customer. To my disappointment, no double bacon and egg McMuffin meal came. TWICE. I have been SHUNNED, HUMILIATED, not only once but twice, and had to WALK from my car to the in store facilities to deal with their mistake. The incompetent staff member clearly does not understand instructions and embarrassed me after laughing at me with colleagues. I have left unsatisfied as your unprofessional staff member decided to give me the wrong order AGAIN. At this point, I was already in my car as I believed and trusted that you would not betray me a third time. I drove off, furious, hungry, and let down. As a human being, forced to live in a cost of living CRISIS, where my hard-earned money is already strained, and used to provide for my children, this was my TREAT, before my 12 hour shift on a Saturday! I know deep down you don't care much about one measly customer, but I am not the only one. 88% of 1 star reviews on TrustPilot also feel betrayed, underwhelmed by your service and staff. I WANT A REFUND. FROM THIS BURNT BUN, PLASTIC SAUSAGE THAT I DID NOT ORDER, HOWEVER your hash browns fill a small hole in my heart. Honestly we expect so much from Mcds but always get let down.

Placed an order for my entire family and when it came they forgot my loads of bits in my order and then never picked the phone up to help, awful service

Food took over an hour to arrive from original eta and then was cold and stale when arrived. Poor

sandwich was soggy, cold and didnt get alot of the ingredients ordered.

It's nice but not the greatest deffo a 4/5 though