Mcdonald's Restaurants in Rochdale

Placed an order for my entire family and when it came they forgot my loads of bits in my order and then never picked the phone up to help, awful service

Food was hot and service was fast

If you like long waits, food incorrectly issued, customers wearing pyjama's oh and long waits. Come to this McDonald’s. It needs a review asap as the experience is terrible.

If I could give 0 stars I would! Couldn’t enjoy my meal as the burger was moldy, however we had driven off by then and was too far to drive back and complain - absolutely horrendous from McDonald’s Middleton. I believe the hygiene of this place really needs to be assessed. Never again!

More and more disappointed. Tasteless and unsatisfied food.

Every time I order they always get the order wrong seems like they don't read the orders properly

Absolutely disgusted with the service 7th Sept 2024 went in at 7.15am ordered a hash brown. Girl who served me looked at Mr like I was dirt gave me my order which was cold gave it back and told her the issue, another member of staff came over and almost threw my original cold order back at me with no words, left the restaurant and threw it in the bin, will not be going back

Clean and tidy, the staff were friendly and helpful. My order was wrong but the staff quickly put it right.

Absolutely awful food from here! Never including sauces I’ve paid for, food looks like it’s been thrown round, items missing! Why is it so hard to make food properly?!

Good experience we're made here

Very clean Very fresh Very friendly staff

Ordered a double big mac meal, which should consist of 4 pates. Was served with a double bun, but only 2 pates and a half empty bun along with cold fries after shockingly long waiting times. Would not recommend and will not be going back to this cowboy operation and their incompetent staff.

Food not always hot, staff very friendly and helpful 👌

Clearly said no bacon on wrap and stil got … workers looks like they are blind they can’t read. Waited around 15minutes and got this.. i complained to manager straight way as she was standing front but she not even bothered to say sorry and just passed the issue to some other worker..

It was a walk down memory lane for us our grandchildren loved McDonalds. And to be honest we were happy with the food we had and the way we were served very nice people and it was very clean.

Had a quarter pounder meal today .chips was raw not cooked and burger was thrown between the bun no cheese no sauce no onions.absolutly vile.wont be visiting here again.🤮

Waste of money, the pictures of the choices are fake, Wouldn't fill an ant.

Always know what you're going to get

It stated that on line, we could get ice cream & milkshake. We looked online to make sure we got what we wanted. We should have rang as we could have gone to another MCDONALD'S instead. Well frustrated that early in the morning after watching the fighting most of the night.

Am chef waltzing around and sort food in his own time with a lot of "I'm the boss" Slow,like his brain.

Work in McDonalds is the worst job in my life. The shop manager usually assigns me to wash the dishes or clean the kitchen. The manager asks me to leave earlier too.

Could you please stop assigning shifts to Raymond Ng? His working attitude is terrible. He frequently accuses his colleagues on his own YouTube channel and refers to them by their skin color as "BROWN." This behavior is completely racist, and I believe everyone in this country would find it unacceptable.

The shop manager says "They don't need me" today. It seems my part-time job at this McDonald's will be terminated soon. I know I am lazy, my English speaking and my working attitude are poor. I really need this part-time salary to earn living. Please don't fire me!

Ordered through Just Eats, and not for the first time, items are missing! Check the order, grab the items and put them in the bag! How someone can’t seem to get this right boggles the mind. Who do they employ there!? I would go down there and find out, but they’re closed now, so I suspect the items we ordered weren’t ready and they couldn’t be bothered making them before closing.

Just ordinary fast food & a stoned 🤡

Order from here regularly always missing sauces? Maybe it’s because I’m store they’re free and Uber charge 10p? Regardless should send them anyway

I am the new part time staff at this McDonalds restaruant. I want to complain the 'brown color' lady supervisor who is not polite to me and the heavy workload makes me to have 'hard' feeling. Anyway, I like Big Mac and French Fries in McDonalds. I m 'laughing' it!

One of the staff named Raymond Ng who comes from Hong Kong. He just joined this restaruant for few weeks but his working attitude is horrible. He is lazy, doesn't pay attention to hygiene, usually blames his supervisor and the working enviornment in his channel. He is a skeezy man, usually takes part in speed dating and ask for kissing a Indian Woman with just chatting for few minutes. Be careful! This is the photo after getting punch by that Indian Woman.

Bit off putting having to have doorstaff but understandable due to the teenagers knocking around the entrance ect

There was a random pigeon in there but the staff quickly got it out! Made a change!

Trustpilot reviews Thanks for your review! Mcdonalds Add photo Your review is pending.Read more Rated 1 out of 5 stars Awful experience and poor follow up I am appalled at the service (or rather lack of) that I received at McDonalds Failsworth and their Customer Services via Facebook. Yesterday my colleague and I attended Mcdonalds on our lunch break. We both used 2 different self serve tills. Mine did not print a receipt but I had my order number. The screen that shows the order status was also not working. My colleagues order came at 5 minutes and was barely warm. I waited another 10 minutes before I approached the counter to ask for an update. I was told he would go and check, a further 5 minutes passed and I asked again ro be told the order was just being prepared. A further 5 minutes passed again and I went back to the counter to be told they could not find a record of it!! At this point I shown them the transaction on my banking app and asked for the manager and a refund. I asked the manager for his name to be asked why! I explained I wanted to issue a complaint as 25 minutes +was not acceptable and explained that I could not understand why noone had come back to me for further information. I also explained that my colleagues food was now stone cold and the response was a shrug of the shoulders. To add insult to injury, I messaged via Facebool this morning explaining everything to be asked for my receipt, if they had read it they would know the machine wasn't working. I explained again that I received no lunch yesterday, my colleagues was cold, the fact that I was just left waiting to get a vague apology and the offer of a voucher. I mentioned again about my colleague's lunch and I just get fobbed off and asked to contact the restaurant for a refund. No ownership, no empathy, no understanding. I am now going to write an official complaint and send this to the head office Date of experience: 14 June 2024

The food overall is alright but they don’t take care in it AT ALL. The managers security and some staff are awful people and don’t treat customers right AT ALL. It is a horrible atmosphere and the food takes forever to come even if it’s just a hamburger. IF YOU CAN DONT COME TO THIS MCDONALDS it’s the worst and not worth it AT ALL.

What can I say I buy food and take home with me once in a blue moon I might sit in with family or friends

So the Grankids are over from Spain 🇪🇸 so the boys and my Daughters were hungry so we headed into Middleton to grab a Maccies, It was Cup Final day and nice weather so the Maccies was absolutely crazy busy. We ordered 3x Happy Meals and a Double Cheeseburger 🍔, We managed to get a table, Service was slow but honestly the restaurant was so, so busy, Plent of Disabled parking outside the restaurant(Normal Car spaces are available nearby(Shopping Centre Carpark or Tescos). Food arrived after 10 to 15 minutes, Food was hot, Cooked Fresh, Polite and Friendly staff, Restaurant as busy as it was, It was very clean, Kids loved their food. 5☆

Why is it every single time you order from this place they mess up your order ? Wholes meals missing or just parts of your order arrive, and for some strange reason you never ( I repeat NEVER ) receive sauces?? , it surely can not be that hard as to read a screen to get an order correct , Middleton definitely needs looking into as staff seem incompetent to do the simple of tasks , more training or better management needs to be addressed ASAP

Waited over 20 minutes for food despite it being quite empty, as they massively prioritise delivery orders. You’ll be lucky to receive a grunt as a reply from the staff as they’re all miserable and rude. Customers asking staff to clean their tables as they don’t bother using their own initiative and clean them. The door to enter makes the most hideous noise every time someone enters or leaves. Won’t be visiting again in a hurry. Better yet, support the cafes nearby which are immensely better.

It's always busy and the waits are a bit long.. normally I have takeaways it's easier...

Very good service and quite clean restaurant

Horrible place . Horrible food. Burger was an absolute mess. Took it back got another one. That was just as bad. By this time I nearly starved to death so I chose to keep it. Got a coffee , had warmer ice cream, then got to the fries, I would of preferred match sticks, probably of tasted nicer as well. Absolutely dire , nuggets were like something I found on a beach in a shell. 100% the last time me and mine ever go to McDonald's, if I ever should get some sort of demented craving for McDonald's I'll just go and find the nearest tramp and ask if I can lightly lick his groin area !

Ordered once on Uber.. no condiments on the burgers. Walked in and Ordered another time and no condiments on the burgers. Never again. Obviously the worst McDonald's chef ever..

Fast service, NO. No customers waiting but long wait

Needed a coffee it McDonald's it was hot and wet and had caffeine in it cheaper than the other coffee shops near by

very bad customer service and staff are very rude towards young children coming in on there own and and even sometimes rude to me.

was about a ten minute wait for only 2 large fries 6 nuggets and a sprite which is pretty rubbish for McDonald . Then went too sit upstairs which was disgraceful most tables had food on floor , food everywhere, dirty seats . Only good thing was the food which was amazing

Absolutely shocking service, I have never had a complete order from this specific McDonald’s. A meal always has to be missing meaning someone in the family goes without. Then they never answer the phone. I’m really not surprised as they hire a bunch of teens fresh out of school probs to pay peanuts and max their profits. Like the title says, a group of monkeys could do a better job

Slow service... miserable staff..no milk or sugar on display....👎

No receipts given on any machine. Everyone waiting for 15 mins. Staff walking around laughing etc with all the customers. Young kids working there going as slow as it can be. Just 15 mins wait for 2 beef burgers...should be 2 mins tops.

I was the driver of a rider who stopped off at this location

Another incomplete order, make it a large meal? But we are not sending you any fries! But hey look at the good side, we actually for the kids meals with sauce so better than normal. Phoned the app! Ok I've refunded you for the fries! Yes but we wanted them, send them out again! No sir we don't have to, and we are doing the absolute minimum we need to. Middleton folks, do yourselves a favour, on the just eat App, pick a different McDonald's! Every other branch is better.

Poor service. Staff are rude. When ordering on uber they take ages and it comes cold because they leave it sat in the open for half an hour before you even get it delivered. Don't bother

Has to be one of the worst MacDonalds in the country. Dirty, slow, wrong orders and only the half the menu available, ice-cream and milkshakes never available, woeful and miserable staff.

Disgusting. Just had cold food delivered by Uber. Will not be using this lack of service again

Visited in a Saturday around 2pm. Very busy. Ordered on machine but didn't get a printed receipt. Waiting area for orders was packed. Felt a bit shambolic. Staff were very nice and helpful though. Eating area was clean. Burger was lukewarm & not really tasty. Fries same. Order was pretty quick though.

Smashed window, burger and fries were cold, the worst McDonald I ever had and after that I won’t have it again. Just discussing McDonald.

Never good when it needs 2 door supervisors on duty and has to shut early.

This macdonlds is absolutely wonderful! The food is always hot and tasty. And the service is impeccable the staff know what there doing and are so kind. The atmosphere is great everyone is nice and having a good time eating!

Food is fairly ok for standard Mcdonalds. However I find the seating are pretty dirty and messy. The atmosphereis a bit too noisy for my liking.

Ordered twice and not one of my orders came. If you work here I wish u nothing but hell x

Находимся в Англии . Второй раз подряд в доставке нет всех продуктов . Очень халатное отношение . Деньги не возвращают и не привозят полный заказ . We are located in England. For the second time in a row, all products were not delivered. Very careless attitude. Money is not returned and the full order is not delivered.

Staff are absolutely brain dead order was completely wrong yet again tried ring about 10 times and no answer couldn't run a bath nevermind a restaurant

Missing items, delayed deliveries, I don’t recommend this place…

Food was cold and my hot drink lukewarm. Not worth complaining as nobody listens.

Food is NEVER hot. Always missing something. Staff can't be arsed. The orders are ALWAYS wrong. Ran by 16 year olds

Noisy, dirty, smelly. Food is cheap though.

This mcdonald's store was excellent compared to moston They should take the staff from middleton to teach the staff at moston Very fast on the food food was fresh and nice all in all Excellent for a McDonald's

IF I COULD GIVE NO STARS I WOULD!!!! They firstly sent me burgers with NO MEAT ON!! To make it worse I rang the store and someone answered and it was apparently another customer trying to ring a taxi! I said hello and they put the phone down!!! I've been ringing since and ANO ONE HAS ANSWERED. MOST UNPROFESSIONAL CUSTOMER SERVICE AND DON'T EVEN GET ME STARTED ON THE FOOD. AWFUL I'D AVOID THIS STORE AT ALL COSTS.

Very poor no staff didn't give me my order I payed for

Mixed up food order, Missing food, not first time, usually for deliveries. Does not offer refunds, pain / hard to contact. Stopping ordering from McDonald's, and advising friends to do the same.

Macclesfield ds as usual. With outside eating.

Just ordered on Uber Eats and when spend over £13 I expect my food to be hot....

Food was standard. Service was okay. A bit slow but they had tons of orders in for delivery and were a bit stressed.

Awful place to order from no point because they never ever put your meal in, multiple times ordering and they just constantly get it wrong people can’t even read a ticket properly, even do there job properly, people that do get there meal it’s cold, drinks r spilt all in the bag you order a 20 nugget meal get option for sauces and never receive them, try n phone up n they couldn’t care less and that’s if you get through

The food was lovely from here to staff are very nice and friendly with customers

i wish i could rate this place lower, or at least took notice of the 3.4 rating on here, and the 2.8/5 stars on just eat. 😂 big order that faced constant delays, and then arrived 45 mins later initially told. 3 burgers were in the order, 2 of which were requested completely plain, and both plain burgers had an extra patty selected. burgers showed up without the extra patties, and covered in all the trimmings, and the labels provided on the burger boxes didn’t match the justeat order. low IQ, troglodyte useless staff. If you can’t get a basic fast food order right you’re no good anywhere.

Staff are lovely people and nothing bad to say about them - the food here is the worst McDonald’s I ever had - it even put me off McDonald’s and I don’t eat at any restaurants now. Middleton branch just throw the burgers together and thrown in the bag - looks disgusting - cold - always to much sauce so that goes everywhere- the big Mac double with bacon I should of just taken back as it had 1 strip of bacon fat - absolutely disgusting

Raw Fries and brown lettuce all food cold absolutely disgusting most of a £28 order in the bin

Wheres my double cheeseburger. I'm not happy paid for it and only got fries

Food was missing from our order again and when we called they answered and ended it straight away and wouldn’t answer again

Not often an order goes right here but there's an added element of a problem, using delivery drivers. There appears to be a common theme of delivered products going missing. Can you start labelling the bags as 1 of 3, 2 of 3 and 3 of 3. This way you can prevent drivers from potentially taking items?

Decent experience, staff were kind but the fries could be a bit better though

Took a client had a couple of coffee's pleasant afternoon after a walk around shopping centre

Absolutely disgusting service I order from them through Uber and found hair on my sausage and egg McMuffin called store rubbish service giving me excuses after excuses and telling me I’m unfair for saying it’s disgusting correction” it’s unfair for me to find hair on my burger thank you very much honey” vile customer service will not be ordering from them for the foreseeable £8 down and I wasn’t eligible for refund lol the drain absolute joke

As per usual I decided to give them another chance and order from this branch but they only lived up to my zero expectations. Delivery driver was waiting for the order for at least 20 minutes and then when it arrived it was stone cold. Whoever owns this particular branch should be ashamed of their complete lack of ability to deliver basic standards. They shouldn't be allowed to trade under the MacDonalds trademark

I walk in and straight away get thrown out by sucurity just for being a child. I have never done anything wrong in the past. Smoked vaped caused a mess etc in mcdonalds and i tell them that. They tell the cashiers not to let me order food for no reason, when I’m starving aswell. I have never caused any harm In McDonald’s but it’s because i’m a child? I just want to buy something to eat in peace. GET THE GUARDS GONE!!! IM BEGGING YOU PLEASE!!!!!! ITS MCDONALDS NOT A CLUB???? WHY ARE GUARDS IN MCDONALDS?? PLEASEEEEE!!!

If you're ordering, you will be let down.

Poor upper management. They called me for crew member interview. After interview they showed me around and asked for my Uniform size as well. The next day i got mail of unsuccessful interview. They wasted my time & money by reaching their interview quota.

I got served super fast I didn't have to wait long for my ticket number to be called, lovely staff nice atmosphere would definitely go again.

Ordered via just eat with added dietary options yet Middleton took it upon themselves and to put mayonnaise on 3 out of the 4 burgers ordered, they went in the bin 🤢 yet just eat didn't offer any refund because I didn't take any photos 😞 Just eat + McDonald's 👎👎

Service shocking sadly won't be returning

Filthy on the day I visited, also needed two security guards hovering at all times. Not what I would expect of a Mcdonalds.

Nice food very good place toeat

Just ordered my sons tea more staff than customers plain burger ordered labelled plain but had everything on drink I asked no ice please guess lots of ice it’s a joke £10 in bin then

Just full of Uber drivers. They seem to get priority over service of other customers. Also full of scruffy teenagers just hanging about, effing and jeffing loudly and spitting at each other. Middleton is a proper s**thole

Just like all McDonald's. Once a week. Granddaughter love's a happy meal and gift.

Online it says this establishment closes at 9:45 but when I walked in at 8:40 an extremely rude member of staff said we had 3 minutes to order as they were fing closing to me that behaviour is disgusting and if this is the kind of people you employ maybe this is why I hear no good things about McDonald's anymore

8 mins to get an order with only one other person waiting for food.

To be fair it's a hot quick food place very busy I like it love the hash browns I miss the rootbeer and cinnamon doughnuts

Usually oder take out as every time I go inside there are lots of kids that are causing trouble. Food is generally nice! But I would recommend ordering online.

Ordered through the app for delivery and, as usual, items were missing only this time it was most of the order. I wish I could give zero stars. If you want a reliable delivery avoid Mcdonalds Middleton like the plague.

Did not have any food so played safe and went in the middle