Subway in Rochdale

AWFUL SERVICE!!!! I waited 15 minutes for my order of 1 sandwich, 1 waffle fries and 1 hot cross bun. There were only 2 orders completed while I waited. 3 members of staff to complete one order in 15 minutes. 1 was making the orders, 1 was refilling the already full cookies and the last employee just walked back and forth doing nothing. Terrible atmosphere that constantly made me feel uncomfortable. One of the worst customer service experiences I've ever had

They have added in kiosks which you think would be better but instead items were listed as Sold Out even though its a 24/hr subway? The whole point of subway is making a sandwich to your liking but i feel like this has ruined the whole aspect of the franchise.

Shocking service,took a while to be acknowledged then asked to wait which we did,placed the order then 3 times was asked again what we wanted I would understand if we ordered a lot but literally ordered one 6inch sub & a sprite. Will not be visiting again.

I went to the drive through on my lunch and waiting a while before anyone acknowledge me. Then another wait for my order and an even longer wait for my sandwich! Which when I eventually received with no apology for the waiting time!! The sandwich was on stale bread and the chicken was obviously not fresh nor was the salad. After a couple of bites it tasted and smelt mouldy so I could not eat it! Definitely not worth the wait and I won't be using this shop again

Really very disappointing. Love subway but this one was is reckless. Asked for chicken tikka , it wasn't there no issues. Asked for teriyaki chicken , it was there . Confirmed the order , what do you get , plain chicken with toppings you didn't ask for no taste no flavour. My daughter who prefers SBW over Maccas quotes it was the worst subway she had eaten. So not cool.

bought 3 chicken tikka sandwiches . all 3 breads were too hard . we couldnt bite into them . as i was getting late to work couldnt take them back . had to put them in the bin .its as if they dont like to work . .it wasnt even busy . only 2 customers .

The last couple of times I ordered from here it’s been horrendous. The first instance was when the staff put jalapeños on instead of pickles and then started to pull them off and put them back with all sauce on them. When I received my sub there were still jalapeños on it as well as sweetcorn which I didn’t order. The second instance was when the staff dropped a glove on the floor and picked it up and put it on and started serving. When I received my sub there was hardly any salad on it and the bread was disgusting and resembled flatbread. I didn’t have time to complain to staff as I was on my break and wouldn’t have had time to go McDonald’s. Wont be going here again. The price of the food I expect good service and nice food. Never again.

Breads stale AF, taste a week old, drive through took ages

Just been to get lunch ordered 2 footling sandwiches, 1 no salad and low and behold get to work and full of salad which I cannot eat. Tried calling 22 times line constantly busy. £22 later still hungry dinner in the bin

Rude staff. Sat around chatting.

Paid for double meat, received single meat portion. Order summary showed no delivery charge (just eat+), checkout added delivery. Late delivery.

Fully loaded subs absolutely delicious

looks like it had a ride on the Pepsi max

Claims to be open 24 hours. But whenever you go there are no staff with light closed

Gorgeous as usual bursting full all star sub

Perfect thank you delivery driver was lovely too x

Both my orders were missing bits (& annoyingly enough, it’s not the first time)… I get that they’re busy & all but c’mon.

no crisp wiv my meal wrong butty

Driver decided to take the order back to the shop with no contact with me at all after I tried to reach out.

My sub had the wrong sauce, it wasn’t labelled & I don’t think the bread was toasted either (it was too chewy…).

delivery driver was rude asf and had zero patience

The guy points on all the directions and won’t be bothered to open door to even tell you whats going on ! 24hour moron service

Will not use the place due to the use of halal torture !

Horrible tiny wrap with nothing in it.

The food came stone code. the meat did not look right . Threw it in the bin

Absolutely disappointed with this service over an hour late from a restaurant that is 7minures away from my home

Driver past my house more than once, I had to stand at my door for 12 minutes trying to wave at the driver. i have a big sign with my address, you can't miss it. your service is absolutely rubbish!! how can you be 12 minutes late when your parked on my street!!

my sub was definitely missing the sweet onion sauce and I ordered a pot of sweet onion sauce but received bbq instead. big disappointment.

Wrong delivery. Driver or store not interested. Will need to get in my car and re-order dinner. Would like a full refund incl cost of delivery. Not impressed with lack of human interaction Just eat!!

The food was really tasty and it may off bin 7:05 for the food to come.

amazing customer service as always

Freezing ? Not been toasted again ?? Would of been amazing but no it’s cold and boring

crisp in the deal were months past the best buy date on the back, the sandwich was dry and the cookie was tiny.

Gorgeous as usual massive full sandwich. Lovely delivery guy

Forgot to put cheese and sauces on the sub!

Fab as usual even better used my stamps id saved so only cost £10. Love ❤️

Was more or less here in 20 minutes and was delicious love subway. I like this branch as always seem to be more in ball and more polite. But please bring Caesar sandwich back

Placed order 3:00-3:15am and it came at 04:15 am it took so long. It’s not even busy at these times. They’re so slow. Mozzarella cheese wrap nothing like in the pictures and cheese wasn’t even melted. Ben and jerrys ice cream was vile with ice crystals inside and the ice cream had off texture and taste. This happens when it’s not been stored at proper temperatures!

sandwich was soggy, cold and didnt get alot of the ingredients ordered.

I feel sad for the workers but i must say the bad reviews here are only a reflection on the Director Izmat Shanaz and her Partner Khurram Mirza Baig awful Ethics towards employees .

The food was FREEZING. Very disappointing seeing as I live 6/7 mins away

Order never arrived despite being marked as delivered. Do not order from here online, it is best to go into the store to get your food. How this is allowed I do not know but I am now out of pocket and cannot get my money back

The driver went the longest possible way. Could have been a lot quicker.

Come on time nice warm nothing it all good nothing wrong with it

sandwich and waffle fries were soggy and the cheese was stuck to the paper, cookie was brill though

Wrong order delivered. There is nothing from my order. Tried to call restaurant 26 times but no answer.

Gorgeous love new chicken red peppers bbq sub. But do wish they would bring back Caesar sub was my favorite

Didn’t get my order driver said he’d delivered it

Absolutely gorgeous recommend new sub yum yum full of chicken

The staff member was horrible, as I walked up he mouthed “for gods sake”. Felt rushed the whole time and he would roll his eyes and sigh everytime I asked for something. For a first time subway customer I saw the steak, unaware of the chilli’s/peppers and ordered it, I’m allergic to them yet he didn’t advise me what was in it. He was quite degrading by telling me I was having too much stuff on a sandwich. He just overall extremely rude. He had brown hair, a beard. Didn’t get his name

Stupid customer service. Especially the old lady working there. Very rude no professionalism .

One sub wasn’t toast as ordered but everything else okay

The lady who served me this morning was amazing, friendly and upbeat…. She’s set me up for the day with her enthusiasm and a great sandwich. Thank you.

Seems expensive for a small sandwich

what part of no red sauce do you not understand?

food was cold when arrived and Only 1 mile away from the restaurant

Driver what really good and fast

Food is completely wrong no meat or cheese on either sun just salad and sauce

Sandwich was fine but garlic bread and pizza was thrown together wouldn’t buy again not nice.

The delivery driver is such a nice guy really made my day

Absolutely delicious and still warm. Thank you

Awful drive through service. Had to wait 10 minutes just to speak someone on the order machine, and then after that just under 10 minutes to pay for the order and then another 10 minutes to get my order. So all in all waited just under 30 minutes for a drive thru order 🤦🏽‍♀️ would not recommend!

Don't bother with the drive through as have waited over ten minutes at the intercom before I have even been able to give the order! No apology. Very poor

Really do not recommend. I ordered 2 6 inch sunbelts and they was both soggy and cold. They gave me 3 foot longs instead even though I asked them for 6inch. The cheese was wet and soft making the bread soggy and every time I picked it up, the topping was dripping juices and falling out. The ration of filling to bread was well off too.

THE FSA - FOOD STANDARD AGENCY GAVE THIS PLACE 3 OUT OF 5 3 !!!!!!! DONT GO THERE ...DISGUSTING PLACE THE RE-USE CUSTOMERS FOOD LEFT ON TABLES .. FRANCHISE MANAGER CALLED MIRZA BAIG IS A SHAM OF A MANAGER WHO WIL NOT EVEN SORT OUT BEING OVERCHARGED TYPICAL !!!!!!

Forgot the chicken on the chicken salad...

I usually get crispy onions put on the sub, & ask for extra bc it’s the best but for me which they usually put a lot of for me but this time there wasn’t even any on it, let alone extra. disappointing tbh. didn’t enjoy this time. not even finished it

luok warm food over 1 hour late wont be going back

never disappoints, always bang on with the food & extras in the notes, whoever made it this time needs a raise bc it was absolutely BANGING. no such thing as too much crispy onions & they defo hit the spot, gonna be dreaming ab this for the next week & a half now🥰

Can't even get the order correct. How hard is it to send what is ordered!!!

Absolutely disgusting behaviour no manners staff are so disrespectful don’t go here stupid woman that works there at the front is a real racist towards Asians if ur Asian don’t go there ur going to be racially abused

Stale bread you ask for fresh bread they say it’s all fresh well it’s not as I worked at subway for 4 years! They use yesturdays bread! Also worst customer service I have ever received I have never seen a manager in shift that I can complain to

I have not received my order can you help

Potato crispers didn't seem to be cooked and was like biting into thawed chips.

Said my order was delivered when it wasn't, I had to leave my house and walk the streets to find the driver parked up on the phone without a care in the world. The drivers you employ are a joke !!

didnt receive sweetcorn on the foot long meal which completely ruined the otherwise bland sandwich.

Would have tasted nicer if was prepared how we asked.

Took 1hr 20 mins to make a subway and deliver it, shambles

Why have an option to toast them of u dont do it meatballs were made cold by salad stop hiring kids

Poor customer service in this Subway and I will not recommend anyone to experience this poor customer service.

Food orders. Said it was delivered. No sign of food. Rang store someone keeps picking up and hanging up. Jokers

Top service from Wahida and the team at this Subway. They go out of their way to help.

Food perfect n driver was very helpful with my situation

Food spoilt by the shop putting something on I didnt ask for

Can't say how late as the time kept fluctuating

I’ve spent £30 in a takeaway and I received 1 6inch sub with Pepsi and a packet of walkers. Not ordering again that’s for sure.

You didn’t give me the right order !!!

LATE!! it never turned up. What a joke!! Should be named just wait.

They sent one of the sandwiches wrong

Food was fresh and delicious, but had to be re-heated on arrival as it was almost cold.

30 mins late, foot long came as a 6inch. Ridiculous

Took over an hour to arrive and hot sandwich was cold when it did arrive.

The only downside was that they changed it from the stickers to staples and I nearly caught my hand off the edge of one of them when opening the bag

Was actually all there the driver was really nice

Nearly went wrong address again

Breakfast footlong very nice many thanks arrived still relatively warm and enjoyable

Freezing cold took 2 and half hours to arrive

Was late over 50mins and all food was freezing cold

Delivery time kept changing from my order to Delivery was an hour

Driver nearly went wrong address again food gorgeous