Fraser's Coffee & Co in Medway

I have always used Costa Coffee on Gillingham high street, but have started to get fed up with the length of queues due to their online orders. I popped into Frasers as an alternative and now wouldn’t go back to Costa. The coffee is better than Costa and the atmosphere is so much nicer!

Great staff and great food. Coffee is truly authentic with the quality here as experienced in London. Milkshakes are a great option too with plenty of flavours. Good food options to try out. Has a “holiday” feel to the cafe and feels like you are in Italy. Winner well worth a visit.

Have always liked this establishment because coffee is excellant. Do however think that £7.50 + cost of drink for a full english is excessive ( will return to breakfast at the Time cafe across the road when they reopen in September). My wife had a bacon sandwich and commented the bread was brown sliced rather than the artisan bread they used to provide.

I come here, I love their tea cakes, I often have a tea or a coffee. I believe this place to have a home from home atmosphere, you go up to the counter and there is so much choice, I believe they only accept cash, probably because the amount of money thease card payment machines cost - someone I know owns a shop and she told me that have just put their transaction prices up again. Anyway, I'm there for roughly half an hour, and they don't rush you out the door. The amazing thing is, it's never too crowded so it's not loud like most places which is why I like it. I would recommend this place if you want I wanted a snack or a drink before setting off again.

Staff a very positive and helpful, served quickly and food was great value! Would highly recomend the ice cream and hot drinks!

I come here every Friday and they are absolutely lovely. They always remember what I like and that I'm dairy free! They are always friendly and sweet and they even put bunnies in hot chocolate powder on my mochas!(I love rabbits)

I go here regularly on my own or to meet a friend, often with my 1 year old son. The staff are always really lovely and helpful and make sure I have everything I need. Delicious coffee, cakes and sandwiches. I look forward to trying some of the other treats they have on offer! Love the decor, very modern and 'cool' yet comfortable and homely.

I was rushing about town and a sign outside for different flavours of hot chocolate pulled me and my freezing fingers in. It was just before I went to catch a bus around the corner but you don't see white hot choc very often. Place was surprisingly adorable inside and cosy and had a nice mix of customers (2 young guys, two elderly women and a family with a baby). I asked to have mint syrup, they warned me the mint came mixed with dark chocolate but it barely made any difference. Best minty white choc I ever had and downed it within minutes. Lovely staff. I'm going to come back with my boyfriend this weekend. I wouldn't say Gillingham town has many places to specifically go there for but this is one of them.

We often go to Frazers when we are in Gillingham, it is by far the best place to have tea coffee and a cake, the atmosphere is just lovely, and the staff are great you always get a cheery friendly hello when you walk in and the service is great.

Love this place and great ambience along with excellent customer service will definitely be visiting again soon.

If you really want to have a good coffee in Gillingham, Fraser's is the place. I've been nearly 100 times in 2 years and I always left with a smile in my face. Coffees, milkshakes and smoothies are awesome and they try to bring new flavours constantly. More than once I wasn't sure what to have and they surprise me with a new thing. Staff are so friendly, and the decoration of the place it's lovely. White chocolate hot chocolate is a must to take on Fraser's made by Rosa.

I went in here for breakfast with my son once. Decor is lovely and it is bigger than it looks from the outside! Ordered bacon and eggs on a bagel, salmon and eggs on sourdough and two hot chocolates. Prices are very ‘London’ but seeing as I moved to Gillingham recently I was happy to pay them. It’s also one of these places where you pay before sitting down. I usually prefer this so I can just leave without having to fight for the attention of staff. When my order arrived it was incorrect (got a bagel rather than sourdough) I informed the staff member and she told me that she’d served me what she had been told to. No offer to rectify or change it which, considering the prices, I found a bit inconsiderate. I also noticed that the eggs has been made ‘a la microwave’ which seemed a little incongruent with the overall feel of the place. Nonetheless I continued with my meal. Same staff member approached whilst we were eating and told me that I had been undercharged by 50 pence and then, to my amazement she hovered at our table and waited for the 50 pence. I pointed out to her that she made a mistake with my order and that surely she could just leave us to eat rather than demand 50 pence there and then. She replied that as a small business owner she cannot afford to. I found it quite incredulous and thought that perhaps, as a small business owner, she should invest in a till to avoid things like this in the future. I gave her the 50 pence, asked her to cancel and refund the hot chocolates I had ordered and then asked for my food to be wrapped ‘to go’. I live about a 6min walk from Frasers and I haven’t been back since. Such a shame that she chose to lose a potential repeat customer for the sake of 50 pence especially seeing as the mistake was on her/her staff’s part.

Stopped in yesterday for breakfast had bacon sandwiches which were excellant. My huband had a black coffee which he commented was very good and I had a soya cappuchino which was great. Always friendly service. Next time you find yourself in Gillingham spoil yourself!

This is my husbands favourite place for a coffee. Forget Costa or Starbucks, Frasers is his fave place. We often come here and the service is always friendly and professional, they do their best to please. We have eaten here too, and it's a reasonable price for the food, good sized portion and great quality. We like the separate adults lounge section which is relaxing, the front section is also comfortable. I really like the decor as well, it's a unique little place that has a lot going for it. We never feel rushed when we are here, but welcomed and relaxed.

The coffee was lovely but unfortunately my eggs had been microwaved beyond all recognition. They were still in the shape of the cup they had been microwaved in and had no flavour.

Forget the ubiquitous Costa, for Costa read Frasers. Forget Chatham, Rochester, Strood and Rainham and make your way to Gillingham High Street for whatever there is (or isn't) in Gillingham but yes there is Frasers.

What a brilliant and gem of place in Gillingham High Street!

Very nice Coffee and a toasty, nice garden also nice and quite place for adults also feel a bit to nice for gillingham high street.

Saw a lady worker there be very rude to a young mother with her little baby. Put me off my food! Don't bother going here, other places with better customer service nearby

new coffee shop in gillingham, nice range of drinks and food.Lovely atmosphere . Different areas with child free zone. Have a loyalty card.

Absolute pleasure and a secret escape from the dreary high street. I hope they do well and business thrives. Great atmosphere, quality service and product and lots of attention to detail. My new favourite place. It has to be checked out.

Our first visit to this great coffee shop. They have a lovely little courtyard out the back for having your coffee outside in summer but being winter we opted for the trendy seating inside. Great atmosphere and decoration. There is also seating at the back just for adults which is great if you want a quiet chat. The important thing of course is the coffee. Our Mocha Latte's were fabulous. My husband had the full monty with flake, marshmallows and cream. He really enjoyed it and I enjoyed my no extras latte. We also had a toastie which was very tasty. Can thoroughly recommend this fabulous addition to the high street.

Today was my first visit and wow I wish the owner all the best. What a lovely independent coffee shop with an amazing range of light lunches , drinks , local made cakes and and the staff were very helpful & friendly.

I stumbled across this completely by accident. I must admit, it didn't look much from the outside, but I confess I was wrong.