Frankie & Benny's - Surrey Quays in Southwark

Just like to say that the waiter called Leonard’s could not have done more to make our meal great. The food was not the best. Lots of items wrong or under - overcooked. Kitchen mistakes. We still enjoyed ourselves as the waiter was very understanding and helpful. Get more Leonardos. The 5 stars are only for the staff member The food deserves no stars.

Great place to go with little ones. The kids menu is quite varied and had veggies involved. For adults you also get good and tasty options. Service was great! Leonardo was looking after our table and he was always helpful and a very welcoming attitude

The best service ever in my life Leonardo was amazing the food was really good the caffe really cool the prices was ok for the quality of the food leopardo service was really good we de finally come back

Waiter was very understanding and helpful snd tried to help , but kitchen staff Absolute shocker , complaining then swearing and send out cold food , I ordered medium steak and got well done ... and I csn hear lady in the kitchen swearing and complaining , she didn't even wash her hands after smoking outside !!!! Never again

We came here as an alternative after leaving another local venue which was a disaster. I didn't want it to be a success as this is another venue where service seems to have slipped over the years. However, it was a really pleasant experience only made better by our fabulous server, Toby. Toby was very efficient, very friendly and remained calm despite having a very large party he was also seeing to during our whole time there. I thought this place was a bit of a write off but thanks to Toby, we will definitely reconsider Frankie and Benny's Surrey Quays as a first choice restaurant in the future. Thank you!

The manager that arrived just as we were about to leave and the young male server saved me from refusing to pay full stop. I will never visit a Frankie and Benny’s again for the following reason: 1. Terrible food: awful tasting and hard hot dog, Chips tasted like they were fried in stale oil (is that even a thing?). Overly crispy and overly sauced chicken wings. Weird tasting burger that should have been succulent and tasty due to the range of flavours; nope: dry and and tasted as if it was deep fried - left half and most of the chips. You can almost forgive bad food because the service is excellent - not the case. 2. No greeting on entry, stood for at least 5 minutes with four other diners in the restaurant, they were hardly rushed off their feet but the woman wearing a white shirt looked over, and proceeded to clear tables and completely ignore us so we seated ourselves. Another 10 minutes and still no service so it went to collect menus myself. No acknowledgement until the young guy came out and came over to take our order, lovely young chap. Whilst waiting he seemed to be doing everything. Woman in the white shirt seemed to be focused on making sure Uber drivers had their orders. 3. Get rid of the head/chief chef: rude and thought it was good practice to shout at his colleague in Polish (could have been another language but sounded Polish). This just put me off even more. 4. Slow service - did I say it was not busy. I’m annoyed because I was treating my nephew for his birthday and it was just poor and sloppy. His food was the last to arrive whilst my burger, which came first was the first - we had to ask where the rest of our order was. I don’t know what’s happened but this is not the experience I remember; this franchise has gone down hill - I should have walked out as soon as we sat and had to wait to be served. Still reeling that I shelled out £65, after a discount - poor, poor, poor.

Went for lunch today with my partner and rhe food was incredible! Ordered the dirty dog which literally left us speechless and the Italian hot pizza which was great as always. The food was super freshly made and Katy was extremely lovely and helpful! Will definitely come again. Thank you to the whole team who was working today!

The food was amazing, family friendly restaurant the service was amazing. Lili-Rose was an excellent server. Would definitely recommend to all. Vegan options are amazing

It was a family lunch, amazing! Being served by Leo! Great great great service by him as well as the team. We will defo visit again.

Leonardo, the waiter, was very kind to us, the service was also lovely. at all times he was attentive to everything we needed, it is clear that we would came again

Leonardo was really polide with us the food was really good I really like it i will really come back thabks leonardo for your atention

Leonardo was amazing very friendly. I’ll make sure to come back the service was 10/10 and the food was very good and tasty

Had a lovely sunday evening with the family, Our server Leo was wonderful! Super helpful and friendly. Always made sure we were okay! Will definitely come again :)

This is the second time I've been to this F&Bs this year and have been served so well by Leo. He is excellent, always greeting with a smile on his face and attentive to us as customers. He has excellent customer service, I definitely would come again with more friends. Thank you.

Buen servicio..!! La comida riquísima. Recomendado. Leonardo gracias por tu atención cx I will come back again thank you so much guys I really like the food 🥘

Leo from Frankie & Bennie’s has had amazing service to my family and friends, he was very hospitable and made the experience worth the hike with his beautiful smile and attention to detail :)

The food was nice as always, but what was excellent about our April 2022 visit was the service provided by Leo. Thank you!!

Was greeted when I walked through the door and was told someone would seat us in a few minutes by the lady that was at the bar waited for about 15 at the bar before having to ask someone if we was going to be...

Lovely clean, friendly environment. Food was amazing. Great service. Leo was a great waiter and very polite and friendly.

Excellent service, exceptional food and great company. You need to come here to eat as it is TOP NOTCH. Apple crumble is great.

Very very good service from Leonardo the food was great, used a three + discount and it was amazing. Leonardo served with a smile and was very pleasant. Will definitely come back

Me gusto mucho la comida , pero lo mejor fue la atencion de Leonardo, nos sentimos muy comodos y felices...

First time I have been to frankies , and sorry to say I would not return . I had a warm hot chocolate . My chips was cold and also my spaghetti. I did tell leonardo and he had them replaced .

Loved having lunch with friends from church at Frankies and Benny's. Great service from Leonardo who was able to take orders in both English and Spanish, all with a friendly smile! Great food and service!

We went for dinner and the staff was super friendly and the atmosphere was nice. The started was not bad so we were hopeful, however when the mains arrived (vegan burger and vegan Mac n cheese) they absolutely the worst meals we ever had in...

Leonardo is the best! He is very friendly and kind. We really enjoyed the conversation with him :) And we learned a lot about the Frankie & Bennies’s brand. Definitely we are coming back, we loved the food, the service and the environment :)

We was served lovely Lili-rose who made sure we had everything we needed as quickly as possible ! A wonderful meal for a Mother’s Day gift for my mother

Lili- Rose was absolutely amazing, attentive and a treasure to Frankie and Benny's. She made sure we were happy, she even personally made our drinks when they were delayed.

They accommodated us last minute and made my sons day with superb service and a great happy birthday celelbration that is to the wonderful Leonardo - best waiter in the world! Gracias x

Lovley service, Our server Tuesday was very nice and polite. Food was amazing. Would 100% come again

Absolutely lovely staff and very polite. The food was very nice. And my kids love the kids menu too.

Lily was attentive, friendly and served us with a smile. She used her instinct and initiative to confirm it was my uncle’s birthday and make his night. He was beaming!!! Food was lovely and made only better by the amazing service from Lily Rose.

Leonardo was really good in his job the food was really nice the guy was super Good I recoment the place and definaly come back I like the service the food the drinks the dessert everything thank you

Leo has been amazing and has been extremely kind and helpful everytime I wanted to order or even do any changes on my order.

The waiter Leo was awesome!! He was friendly and made our time very special!! We will definitely come back!!

i loved the atmosphere of the restaurant and Leonardo, the waiter was really friendly and professional. We will come back definitely !

Leo was very sweet and accommodating. Great food as always! Great to be able to see into the kitchen from the seating area.

The service from leonardo was really nice the cocktails the cucumber cooler I love it th e service was really nice I give 10 on food I recomend the place and I definitely come back the waiter was really polite and friendly

Myself & my partner went to Frankie & Benny's this evening. To be honest the only thing that was actually good was the service, we had our drinks withing 6 minutes of walking in the door, and had our main course within 20 mins, which...

Visited with my family frankies & benny lili-rose customer services was amazing she was so friendly & kind

I come here with my family as the restaurant is very local to us. I have to say Frankie & Bennie in Surrey Quays is alpt better than most of the expensive fancy restaurants. They are very friendly and food presentation and the quality are...

Had a lovely evening at Frankie and Benny's.. Leonardo was a delight! He gave us such a warm welcome on arrival and our experience was superb! He was very knowledgeable and made excellent recommendations throughout. Nothing was too much trouble! He is such an asset...

Leonardo Colombia was very helpful superb & really chatty. Excellent service 👌 food was amazing as usual all staff so helpful

Sunday evening, very busy, met with a smile by Neo, who then served us quickly and efficiently, brilliant service

Wonderful service by Leonardo! Was super friendly and did a great job. We really enjoyed our visit here

The best service ever. Un excelente servicio y. Uy amables todo el staff Leonardo fue genial la comida fue excelente...

I was there with my family and the waitress Leonardo was amazing and the food delicious! I really recommened this place 🥰

Leonardo was wonderful in his service and attention to myself snd my guest. He was very attentive, charming and just good at what he was doing. A great young man.

Buen ambiente, la comida muy fresca y sabrosa y e uno de los camareros de nacionalidad colombiana Leonardo muy atento,...

First time in this restaurant and was very impressed,a warm welcome from the staff and very disabled friendly and easy to navigate around. We went for the lunch special a three course meal for £14.90 very good value for money and plenty of choices. Our...

Our local F&B always makes us feel welcome. The staff, especially Sam, look after us always. The food and drinks are always value for money.

Leonardo was an amazing waiter, great food, the service was amazing and he was very attentive and helpful :) my experience was 10/10, the food was amazing, will come again.

Leonardo gave us an excelente service, he was very friendly with us and works very professionally. It was my birthday today and he made sure it was unforgivable. will definitely come back. 10/10

Great service and good food thw food was gread the servixe was really lovely leonardo was amazjng and helpfull evan when the restaurant was super full thenk uph leonardo we will come back

Leo was the best waiter and the food was really really nice. Definitely going to come back!! Really nice place

A nice place to share with family and very good service and staff, specially Leo who was very kind and helpful. Definitely we will come back

Leonardo nos atendió excelente, la comida Sus platos son esquisitos nos encantó y volveremos pronto great service

The food is fresh and delicious. Plus the service from a Colombian waiter (Leo) make this place one of the best restaurant to go with friends and family. He is very helpful and friendly and makes you feel welcomed and comfortable.

I always come to this restaurant every time I want to enjoy BBQS ribs or pasta or any dishes that their menu is offered. Today was a little special because I found a Colombian waitress (Leo). He was amazing, really helpful, taking good care on...

Leonardo was amazing , really friendly. He was really good and polite and the service was lovely . Amazing

It was a great dinner. Leonardo made us have a really good time, he is the best, he was very helpful and attentive. We'll come back definitely

Attended after going to an event. Seated quickly. Very good service from Leo. Friendly staff. Excellent food. Great atmosphere.

Leo provides an excellent customer service, always looking if we we’re having a great experience and we did, the food was great but most east the attention and the care Leo has provide, we will definitely come back. Thank you Leo you are the best.

Leonardo gracias a ti pasé una buena tarde, la comida y el servicio 100 puntos.... Leonardo nos veremos pronto 🤩........

Leonardo went the extra mile to look after my family particularly my son and his allergies. He was charming and attentive- first class service.

Leonardo was fantastic very helpful Food was great Steve loved mint chocolate tea was lovely cola was cold Service with a smile

The best customer service I’ve had here, so very attentive and friendly. Had some very lovely conversations with Leo in Spanish and English and made us feel very welcome. Honestly the best and fastest waiter we’ve had and will come again for his service and...

My best friend and I come here often and everytime we happen to be served by Leonardo who always treats us with so much respect and care. It's always a pleasure to be served by him. The food and service is always great that includes...

After many months of not eating in this restaurant as a family, we went back and it surely did not disappoint, the food was delicious and the service stupendous. Leonardo our waiter was so attentive and polite, he is an excellent waiter, we will be...

Amazing customer service ! Super friendly waiters. Very kind. Super happy with the service. Thank you ☺️

Amazing customer service and lovely food. Had a great time with my boys and the service from Leonardo was impeccable! He was kind, attentive and really looked after us!

Great and friendly service, delicious food with generous servings. Nuestro camarero fue lo mejor, y el habla español!

We visited here after attending an exhibition nearby, although it wasn’t very busy when we arrived, there appeared to be few members of staff serving, 2 of us had potato skins as a starter and they were still frozen in the middle, they were reheated...

I have to say that this is the best Frankie and bennys I have ever visited. When we walked in, it was pretty busy, and Leonardo greeted us with a friendly smile and got us seated. The food arrived really quickly and was great quality...

Nice experience out. We had a lovely time, very nice food, good gluten free options. No doubt they deserve 5stars. Clean venue, clean toilets. We were served by LAYLA, she deserves more than 5 stars, very attentive and on point, very good product knowledge. We...

The food was good, and the service was great; Layla was super friendly from the minute we walked in :)

Leonardo was really kind I think he should be a supervisor he give us the food right on time good food super amazing pasta and the service was wander full we came from Hong Kong to visit Frankie and bennys and we really recommend the...

We have never been to a Frankie and Benny restaurant before but decided on a whim to try it out after watching a movie at the cinema next door. Leonardo was our waiter and he was so welcoming - we had a great booth-style table...

Leo is amazing, great service, very friendly, polite and great positive energy. The food was delicious. 😍

Leonardo, our waiter, was great. So friendly and so attentive. He made our trip out FAB Will definitely come back to see him again.. Burger, OK.

Amazing service from leonardo, the restaurant was packed but he served us to the best of his abilities and made our group experience amazing

El mejor servicio de mi vida leonardo, nos atendio super bien la comida super rica las costillas riquisimas mi familia...

Leonardo gave us the best service. Really good attention to details very friendly. Food was tasty and fresh.

Leonardo the best waiter in my life! Excellent service! Really happy . He was very friendly and confident, the food was really good.

Attended this evening with my partner. Great service with a smile! The waiter was very attentive and friendly. I highly recommend it. Food was nice and fast too.

Tasty food delivered promptly thanks to friendly professional waiters Leonardo and Dimas. Lively atmosphere, good price. Thanks for a lovely experience.

Excellent service from Leonardo. Food was lovely and catered to our (fussy) needs. Would recommend for a family meal or a date night

Great food and even best service. Leonardo our waiter was the best of this visit. Great recommendations from the menu of food and cocktails ! Just awesome.

The food was lovely and we had the best service from Leonardo, he was so friendly and could not fault him!

We often visit here, but today we was served by Leo. He was amazing, super friendly and helpful, even offered to take a photo of us! Food tasted great, was served so fast even though they was busy and it was so enjoyable. Thanks again...

Leonardo fue nuestro mesero y fue muy simpatico y atento, la comida estuvo deliciosa. Nos brindo una buena experiencia en el restaurante volveremos sin duda.

The atmosphere was relaxed and friendly, Leonardo in particular was attentive and both he and other servers were respectful and understanding of my at times odd behaviour/questions. (I'm sorry!) Overall, I can't fault the food or the service! We had some awkward orders and everything turned out perfectly. I live outside of London and would absoloutly come back.

Lovley food amazing staff especially Leonardo who was very welcoming and friendly very friendly atmosphere and cheap prices

Very nice american ambience and more like a family place to go for the weekend lunch. The 4 stars was for the food. It wasn't bad but not the best. However, Leonardo made us feel very well greeted and the service was really great!

Leonardo was really Excellent attention and service from Leonardo the food was really nice the service from Leo was amazing at the Higini g we was waiting couple of minutes then súper leo come and help us he give us a new table and he sabe our night

Leonardo was waiter and he was super! The food and drinks were amazing. I will definitely recommend. We celebrated my daughter’s birthday with the family and Leonardo made us feel very welcome and we had an amazing time.

Visited with a friend and our children and Leonardo was amazing. Great food and even better customer service. I’ll definitely be returning

Leonardo was the best waiter ever he was funny attentive cute and had great teeth handsome guy the service was amazing and Dimitar was really lovely to the manager and food was really good to I definitely will come back to the brunch

The service was amazing and attentive super good personality thank you for making my sisters birthday 🥳 really appreciate it ❤️

This is my absolute favourite restaurant. The food is fantastic and very delicious. Today Leontaris was great and always efficient, happy and polite. He made sure we are happy with our meal and very friendly. He also made sure that we have an amazing experience. Can’t wait to return and wouldn’t hesitate to recommend to anyone looking for somewhere to eat. Highly recommend this place ! Well done Leontaris and thank you!