Frankie & Benny's in Newcastle upon Tyne

Called for lunch with the family. The service was slow and the food was average. Ordered a burger and this came with a handful of fries. I would best describe it as bland and tasteless for the price. The rest of the family ordered chicken strips and pasta. Again, nothing special. The bill came to over £34 for a main, a side and a kids meal. Would I return? Probably not.

I cannot fault the place, from the friendly team to the stunning food and the short wait times too. We were served by Jordan who was great, nothing was too much, very friendly and polite. We will definitely be back.

After being let down with another venue we managed to get a table here. The restaurant wasn’t busy but then again it was getting close to closing time. Food was okay - nothing special but then again beggars can’t be choosers. Staff were very friendly though.

The burger and chips were acceptable. Service was reasonably quick. Price a bit high in my view for what I got.

Breakfast was poor ,cold tomato, lukewarm beans,cold mushrooms,sausage fatty,overall enough to make us go elsewhere.

While I was ordering (using the website) me and my friends were choosing our food and we were being harassed by the workers asking us multiple times if we had ordered yet. It made us feel very uncomfortable and pressured. Will not be coming back here again very poor customer service. Even after we ordered we were still questioned on our ordering process.

Hadn’t been Frankie and Benny’s for quite a while and now I remember why. I ordered the carbonara at £14.20 which resembled a supermarkets own brand bang in the microwave job. This tasted nothing like carbonara and had to ask for Parmesan and was provided with a thimble sized pot. I could have done with a bucked load to try and take away the nasty taste. My daughter had the pepperoni pizza which also tasted cheap and poor quality. The only good thing out of the meal was the garlic bread with cheese which was really nice and the chips were ok. For the price I might have well of popped to Asda and recreated this for a fraction of the price. This place doesn’t do ‘cooking’ and there is nothing authentic about it this food. Just heat up/ pre cooked food. Will never return to eat this nasty over priced place again.

Really impressed with this place, have to say the lady who greeted us when we arrived really made the evening. Super range of food, plenty to choose from and big portions. Staff attentive and friendly, could not find fault with anything. Highly recommend.

i’m a regular at frankie and bennys and hannah always remembers my order, she’s so kind, polite and remembers things about me and it always sure to ask me how i’m doing. the service has always been amazing from her and the food has been as well!! thank you so much for the best time ⭐️

Not good value for money in the slightest. £80+ for a lunch meal for 3. This pricing is so bloated and the drinks are scandalous. I can directly compare this to an evening meal taken at a 4Star hotel in the city, which was £25 cheaper for much better fine dining. You will lose customers by boosting prices, especially on a lunch time menu. I won't come again, and neither will any of my family, its just not value for money. There are other places, with better food that are cheaper. Stop milking the bottle line.

Good service. Good food. Food came fast. It's never going to be gourmet but it's just simple food that comes quick. We had the two course lunch menu which is a good price for these days. Good amount of choices.

When we first arrived, the waitress sat us down and gave us our menus which had another menu inside. On the other menu it said we were able to have a two course meal for £15.40 so we ordered our mains and after we finished that we ordered our deserts ( of course thinking we would get it for £15.40 because that’s what it said on the menu the waitress gave us ). However, this was not the case as when the bill came we were appalled at how much it was, we told the waitress we had the special so surely it would work out cheaper? Just for her to tell us it was an evening menu???? then why give it to us now and not tell us? to purposely rip us off? she also knew what we ordered so why not mention that the special is only in the later afternoon?? Not to mention there was a hair in one of my friends desserts. Just absolutely appalled.

On arrival we were met by the manager who was very friendly and attentive. Special attention was given to our young child which was nice. Menus were quick to arrive and the server who brought our food and drinks was also friendly. The breakfasts we ordered were delicious and served in quick time. At the end we were given a tablet which we haven't seen before so thought that was how we paid, the manager had already walked away so we couldn't ask. It turned out to be only for reviews, she returned after a couple of minutes with the card machine. This moment of confusion is the only issue, a quick explanation would have been helpful. Otherwise great place, lovely staff.

We visited Frankie & Benny's in Eldon Square as we had read about their 'wonderful & new' gluten free menu. As both my partner and I are Coeliac, finding places to eat while out and about are incredibly difficult. We ordered the New York Barbeque Chicken. It came with a jacket potato and a piece of sweetcorn. I asked if there was an altenative to sweetcorn as I don't like it, but was told no. Not a problem, but what was an issue was the meal we got. A piece of dry chicken with very little BBQ sauce. Cheese that appeared to be invisible and more fat than actual bacon. The jacket potato was dry and crumbly and mostly black. It was served on a metal tray with thin paper on top! Obviously coeliacs can't have plates like 'normal' people. Paper with hot food on top disintergrates. Not what you want to eat as part of your meal! This pathetic and disgusting meal cost us £16.70 EACH!! Yes, we should probably have complained there and then, but we didn't have time to go anywhere else due to work commitmments and to be honest what could they have done. The meal was probably as good as it was going to be. We will never eat here again and as for the 'wonderful & new' GF menu...they shouldn't have bothered!!!

I have just witness how the staff of frankies and bennys have complained about a neighbouring restaurant for having their music on. when the security have came down to ask them to turn it down, the manager and other members of staff from this establishment have went and huddled around at the door laughing about it. They have continued to antagonise the poor lass working their just doing her job and cleaning by staring in and laughing and her. The manager of frankies and bennys is going out of her way to walk to the front of the restaurant and out of frankies and bennys to wave and laugh at this girl. This is bullying tactics and I'm so shocked by this establishment. I think they are the ones who needs to be putting complaints in for their behaviour. Never witness a more pathetic bunch of staff and most of it coming from the manager. Their behaviour is so childless and like they are in a playground huddling around in groups. But what do you expect of the staff when they have a manager promoting it and being the main instigator. Very disappointing

Cheap 2 course lunch my menu. Nice staff who were friendly and quick. I had garlic bread and the hot dog. Too much food but a very cheap deal for these days. Seems like better food than it used to be.

Partner had steak just a lump of gristle complained but just offered another worried it would be another bit of gristle so refused nothing else offered Won't be going back

Visit here most times I come to Newcastle and always find the staff to be super friendly and welcoming. Very clean restaurant and nicely decorated and booths are nice. Will be back as staff are excellent and really make the experience worthwhile.

I had two hairs in my pasta today. I was really looking forward to this food as it’s mine and my partner’s favourite place to go however I was thoroughly disappointed when I found the hairs. I tried to dismiss when it was just one...

have not been to F&B for a while (years), pizzas are definitely smaller, but our two course meal was tasty and freshly prepared, pleasantly surprised 🤨 Nice cocktails also.

Nice lunch in a very friendly environment. Service excellent and food delicious. Gluten Free options extensive and also delicious. Nice glass of Pinot Grigio too. Will return

Popped in when quiet for some dinner while at a works conference with some colleagues and Jordan could not have been more accommodating! He makes excellent cocktails and the food was delicious. Just what we needed after a long day!

The staff in here are fantastic, friendly and welcoming. The chocolate fudge is really nice. My compliments go to the chef

Had a lovely experience here on Monday, served by Julia, who was very polite and attentive. The eggs Benedict hit the spot along with a great cup of coffee!

Visited for a quick family lunch, 2 starters ordered only one came, the second one did arrive after we told them not to bother with the second but removed from the bill so can't complain too much about that. The main meals were 2 x...

Me and my boyfriend decided to go for breakfast on Valentine’s Day, greeted with a smile and service was fast however we didn’t receive a check back on the food, to which I would have commented on my cold and stale pancakes. My boyfriend really...

Came in for lunch, food was lovely & our server Megan was very attentive. We will definitely be back :-) x

I went in for some drinks yesterday and a really busy time. I got a table no problem and the service was super quick! All members of staff were so friendly and nothing was too much, I’d definitely recommend and can’t wait to go back....

Friendly staff from walking in to walking out. Our server Megan was enthusiastic and extremely helpful with the menu. Food was fantastic. A great start to a night at the theatre. Would definitely recommend.

Visited Newcastle for 3 nights and decided before we went to go to F&B because we had not been for ages. Eventually found it and ordered drinks and food. My Lasagne came but it was only luke warm however when I bit into it the...

Visited with a group of friends in December especially for the festive menu and festive drinks. We all sat down and ordered only to be told there are no festive drinks left and limited food available on the festive menu. So everyone had to pick...

They worst F&B’s I have ever been too, completely lacking in everything from food to service. Food under cooked Service slow and unprofessional My friend had a allergy and the staff gave him a vegan menu to order from. Attention to detail is not there....

We visited here 2 nights in a row as my fussy kids found something they would eat. My chicken and avacado burgers was pretty dry and the avacado was guacamole which I wasn't expecting. My kids are now fans of f&b but I'm not sure...

On a busy day in the city centre the f and b team found me a table, and served me promptly, all with good cheer. The BBQ chicken option is still as tasty as I remember from other branches, pre covid and I am delighted...

this was my first meal in a restaurant for 18 months.It was a birthday treat so I was up for it.I ordered meatballs with tagliatelli and loved it. Tasty and a generousportion of food.The staff were helpful,friendly and efficient.Their covid compliance was reassuring.I have been...

Called in on off chance as we have never used this establishment before , place was clean , the young woman that served us was very pleasant and helpful , had rack of ribs , massive amount couldn't eat it all and was very nice...

Came with my boyfriend today , our waitress hannah was really helpful and quick with our service , we even asked for food reheated and she did it straight away and with out complaint.

Love the F and B breakfast good selection, and good price nice coffee never overpowering. Two of our party had the pancakes they got great reviews. I had the veggie Eggs Benedict tasty brilliant poached eggs nice mushrooms. Hubby has a selection of the sides...

Breakfast meet up with the girls. Lovely staff, food and drinks reasonably priced. Even better for a free refill on my tea All the good we had was really nice and if you go for the breakfast stacker, I hope you are hungry cos it...

Having not eaten out since covid began, attending a restaurant was always ln my list of things to do when they opened back up. When it came to choosing, I knew I had to go back to Frankies and Bennys which is one of my...

Very limited on what they offer.They've taken so many favourites ( AS THEY ALWAYS DO!!!) off the menu. Staff were friendly enough, but got the order wrong. Ordered a side of brocollini , 3 limp , cold bits on a plate £3.50 very disappointing ....

I decided to take my mother here for her birthday and it did not dissapoint. Our server was friendly, smart, chatty. Food was lovely, we asked for a 'picnic style dining experience and we were given exactly that. All food came out at the same...

Visited F&B’s in Eldon square today for lunch with my sister. The staff are doing a great job making sure customers stick to COVID restrictions and are pointing out the one way system, food was also nice.

Called in on the off chance there was a seat there were plenty vacant Ordered afternoon special £10.99 2 courses didnt wait too long staff were very friendly The meal came looked lovely till i ate it no seasoning at all and hardly any white...

Visited today for lunch and was served by a lovely young gentleman called Jordan ... introduced himself and made us feel very comfortable with all the new measures in place, was all round a great experience! Thank you!

Very impressed with this F&B as it’s the only one I’ve been to that serves pornstar martinis! The food was amazing and came quickly, our server Sally was very polite and attentive we were both very impressed with her service. 10/10

Brilliant food, a bit too pricey but what you get then you'll get why its expensive not terrible not poor not average not very good its Excellent

Nice salad and nice chicken wrap. Couldn’t order lunch menu via app so couldn’t have true ‘contactless’ order as unable to get items wanted. Not sure why not contactless is an option in this age? App payment worked though. Not sure why staff don’t wear...

A little disappointed in this Frankies. We have been to many a Frankies and thoroughly enjoyed our meals hence returning once again. This time though my husbands dinner of BBQ Chicken was overcooked dry and Chuck. Whereas my steak was undercooked and not rested enough...

Called in for lunch with some friends before we went shopping! The food was great and the service from Paul was friendly and efficient. Will definitely be back

The staff were really attentive and the manager really knew his stuff which was important to us as we were a party of 4 (3 having dietary requirements). Despite our ‘challenging’ diets we had an amazing meal at this location! The vegan menu is extensive,...

Cold seating area, had to put our coats on to eat our meal it was absolutely freezing at the back of the restaurant. Children’s meals - cold! Butter - hard, unspreadable! Kids burgers overcooked, no cheese, bland, inedible. Cold chips on the main meals. Service...

We came here for a breakfast as we were in a hurry and we loved it! The vegan and vegetarian ones are absolutely amazing!The best breakfast we’ve ever had! Highly recommend! Definitely we’ll be back!

Called here pre-theatre. Really impressed with this diner. Great menu choice, as you'd expect with a chain, but what made this stand out was the friendly service. From walking in, being seated and being served, we had 3 members of staff attending to us. What...

Calabrian burger not spicy at all, no fried onions on it as advertised and found it incredibly boring and overpriced for what it was.

Just had a lovely meal here for my Mam’s birthday. We were served by Hannah who was very friendly and efficient. Food and service was great. We’ll be back.

So I was going to compare this place to TGI Friday's and Coast to Coast: and yup – it sucked just like the other two over-hyped places for the taste-bud-zombies. I opted for their Ultimate Mixed Grill for £19.99 and selected their butter and garlic...

Food seems very mediocre - but then again you get what you pay for! The staff seemed nice enough, but at the same time no one's too attentive (had to work hard to wave someone over).

Sunday afternoon spent Christmas shopping and decided to try the pizzas here. Maybe we should have tried the dedicated pizza places nearby. Whilst the staff were friendly enough, and pizza was ok, I have had better, particularly at almost £10 & £12 respectively for the...

Ordered a chicken burger which was lukewarm, a cheeseburger which was ok until my daughter pulled a long hair from it, bolognese was nice and a childs pizza meal, the portion size was suitable for a 2 year old , the garlic bread was cold...

Came here with friends for lunch and got seated immediately, we weren't asked for what we wanted for drinks on arrival but got asked soon enough! Staff were friendly, pleasant and very hard working! Food arrived shortly after ordering and it was delicious, which all...

Visited for breakfast. Chose the traditional breakfast before I caught the train. Good value for monday. Enjoyed a leisurely breakfast. Service was excellent though my table was a little bit too small to read my paper.

After having a lovely and relaxing day in Newcastle, we decided to go to Frankie and Benny's Restaurant. 1st we went there because we had Meerkat voucher. 2nd we haven't been there for ages as in Carlisle they don't have Frankies. So we got served...

Frankie & Benny have several options for Vegans and this gave us a few choices to pick from. My starter was a cheesy vegan garlic bread. It was tasty but very greasy but was a nice start! I went for the Smoky Beat burger which...

Went with my two grandchildren, food was okay, nothing exceptional but they enjoyed it. My grandson loved his mini strawberry sundae but my granddaughter said her “rainbow “ iced lolly had no flavour- I tasted it and she was right. I was not happy though...

Greeted by a pleasant young man Andrze ( not sure about the spelling ) or Andrew as he is known to his co -workers, he asked us if we had and allergies or intolerances. He was helpful and attentive throughout our visit.A good breakfast set...

I visited today with my wife and 2 daughters before we went to see Little Mix. We were sat down and instantly greeted. My 2 daughters loved the waiter, he was pleasant and polite. We think his name was Charlie as this was the name...

A group of 12 of us come up to watch Tranmere v Sunderland. Pretty underwhelmed by the food (not bad but what we would expect from a typical change really) but can't exactly complain for the price of £143 for meals and all of us...

Amazing service, Emma H is a credit to the company, visited before and served by the same server who remembered us, we will definitely be returning to this branch

Today I popped into Frankie & Benny's and straight away I was greeted by Liz One of the nicest Mangers ever! I Ordered a lot of food like i normally do Haha! #Cheatmeal And to start with not only was the food out in less...

We popped in for lunch and before even taking our coats off and sitting down, the staff were asking what we would like to drink! We ordered from the lunch menu which took 40 minutes to arrive. My chips were freezing cold but the goats...

It seems that portion size is shrinking as prices rise. A thimble full of fries with a burger is just cheeky. Pizzas were tasteless and arrived cold. We were told they must have been left on the servery too long, but when there's barely 20...

We went for a bite to eat for lunch. Told there would be a 15 minute wait for a table so went to the bar to wait. During the whole 15 minutes we waited the barman did not once ask if we wanted a drink....

Came here the this morning for breakfast after night out and what a lovely experience we have had such a lovely guy jordon so friendly polite he is a credit to your company thanks for a lovely breakfast and your hospitality cant wait to come...

Often I travel alone when shopping and I always get worried about being judged when I enter a restaurant alone. Upon requesting a table at Frankies and Bennys in Eldon Square, I was greeted warmly by the front of house staff and shown to a...

Went here with friends,had the meatballs and a bottle of wine nice time was had by all everything hot and tasty quick and friendly service will definitely be back fantastico

in Newcastle to watch England play rugby overnight so popped in for breakfast and wasn't disappointed staff very polite and friendly,as for food I had eggs Benedict with mushrooms my wife had an omelette we had coffee and juice came to around £22 which was...

My friend and I had a very enjoyable meal whilst in town in business. We were served by Diego who was fantastic. Great, quick service, always with a smile and friendly chat. He really made our evening more enjoyable. The food was nice, as you...

Came to Newcastle for a mini break weekend, stopped in at Frankie & Benny’s for a breakfast on the morning of the Saturday. Ordered two lattes and two breakfasts, upon being served the lattes we noticed the saucers they came on were absolutely filthy with...

Visited just a few days ago with my friend! 10/10 for food definitely couldn’t complain we both got a starter and also a main meal. We were served by a lovely lad called Les and I must say great customer service but I couldn’t say...

Visited today with my two girls (10 & 9) and my husband. The bill came to £85 which I thought was ridiculous as all we had were burgers, pasta & soft drinks. Menu selection was varied but I struggled with vegetarian options. However, the food...

Went in here for breakfast (Saturday 3rd August 19' ) Waited quite some time, I dont mind if its being freshly cooked..this was not. In fact I'd go as far to say it wasn't cooked at all, the bacon was practically raw. We had ordered...

Went here with friends,had the meatballs and a bottle of wine .nice but expensive .staff very friendly .

Needed somewhere in Newcastle for a swift lunch for 40 people which in itself was an ordeal!! Frankie and Benny’s could not have been more helpful, took a pre order from us and absolutely nailed the food and service!! All in and out within half...

As with all chain restaurants you know what to expect. This doesn't disappoint with the advantage of Meerkat 2 for 1 meals making eating out for a family more affordable. Our waitress was friendly and helpful. The food good. The 2 boys especially enjoyed the...

Myself and my family were out shopping to which we then decided to stop for a bite to eat. Obviously my children went mad for Frankie and Bennys. We visited on a Saturday at 1:30, from the moment we entered the restaurant we were greeted...

Out shopping in town with my family when we stopped at Frankie & Benny’s for lunch. When we were shown to our table I informed them straight away that both myself and my son are allergic to dairy and could we have the allergy menu....

Great value food, excellent service and good atmosphere. Liz was a fantastic member of staff who was friendly, chatty and made the overall experience just great!

Great service from Emma. Lovely meal and a great atmosphere. I came early as i had an early start on sunday 2nd. And i dont like noisy places. This was just right. Cheers!

Do not recomend any breakdasts. Had a vegan breakfast. Avocadoes was not eateable. Same for smoothie. Did not taste anything.

Kind of knew I should n to have gone here but thought lets try it. Burger was sub zero, the meat was ok, the bun would not have given it to my dog ( and he eats all sorts ) Plain bland no flavour really...

Frankie & Benny’s Trafalgar Square Incredibly friendly staff Cosy and welcoming ambience The food was delicious and cooked to perfection Fabulously priced for London Please give it a try you won’t be disappointed ....

Went there today on the spur of the moment for a meal and what a delight Meatballs starter for me daughter had mushroom bruchetta which were delivered prompt and the fresh parmesan a welcome sight Lasagne followed for me perfect and very grateful for the...

I've been to a few Frankie and Benny's in the past and they've all been ok. The branch in Stanstead Airport was always very efficient with good food and decent service. This was my first visit to the Eldon Square branch in Newcastle upon Tyne....

Visited frankie and bennys with my family, the new menu its great value for the size of the kids pizzas that we got. Glad the meatballs starter are back on the menu

unlimited breakfast was good but don't feel you get your moneys worth unless you eat 3 plates and my waistline doth protest!

Just been waited on by a waitress called Jess in the shop in Eldon square. She was fantastic and very helpful. Made my daughter have a very special birthday. Food was great also Cheers Karl

Called in for lunch as we thought we'd give F&B's another try (they took our favourate dish off the menu a while ago). We were seated quickly, asked if we'd like any drinks promptly then given time to study the menu. Our starters arrived in...

We went to this Frankie and Benny's for tea. The service was very quick and the meals were really nice.

We hadnt been to a Frankie & Bennys for some time so decided to get lunch while we were in Newcastle. We were seated quickly and orders were taken in good time. The food was OK, half of my bbq chicken pizza lacked chicken but...