Frankie And Benny's New York Italian Restaurant And Bar in South Gloucestershire - Phone Number, Reservations, Reviews

We went here yesterday with all of our family , 17 in total . Just couldn’t fault it at all . The food arrived altogether and was hot . The portions were brilliant and the children’s meals superb . The young gentleman who served us at the bar was so friendly and helpful and our young waitress was exactly the same . We just couldn’t fault it . Well done to all concerned . Only wish I had gotten the names of our servers . Our meal was booked for 4.30 if that helps . These young people are a credit to you . We will return . Thank you very much

Had a email from FB offering two for… Had a email from FB offering two for one on mains Mon to Fri-went to the longwell green restaurant tonight ordered food then told the waiter when we came to pay we had a two for one on mains. First thing he piped up and said was did you book-I said no just turned up-he said you had to book and what we had was not in the offer. Tried following the links and the website did not work even showed the jobsworth waiter who did not give two hoots. I paid the bill and will never step inside a FB restaurant again.The email does not tell you to book and the. For the waiter to say you have to book online never heard of that when vouchers are being offered by the company.

Always a lovely atmosphere for eating a bit later than usual. Food is always prepared well and i am convinced this place has the best milkshakes around.

I really hate to give bad reviews.. but this was genuinely one of the worst meals I’ve ever eaten. The food was repulsive- the chicken came with some what ‘tomato pasta’ which more or less was chopped tomatoes in over cooked pasta. Everything about this meal was badly cooked, no flavour and CHEAP. Service was good, but sadly this didn’t do anything to help our terrible experience. He gave us a bit of money off to compensate for our meal (thankyou) but still £40 which I would describe as worse than any spoons I’ve ever had the sadness of eating in. We only ate here as Nando’s was fully booked, this explained the empty tables here.

We booked a table for 5 to take our 3 young grandchildren out for a treat after spending an hour in the local arcade. Food was very good.I had a full rack of Ribs which fell off the bone. Kids meals were very good. A drink, main, side and dessert for under £7 each. The main plus of the evening was the service from John. What a truly delightful man. He interacted well with the kids and spoke to them all about all sorts of things. He made them feel welcome and took time to make each one feel special. You don't get this sort of service normally. They were all blown away by his kindness. Frankie and Bennys should be so proud to have John as part of their team in Longwell Green. We will definitely go back again soon and the main reason will be the great service.

Attentive service with above expectations level of food. The calamari was excellent and the rack of ribs reasonable, however the bbq sauce could have been a little more flavoursome. Indeed the bbq sauce that comes with the sharing platter is much better. If you’re after a cheap meal, this is not the place, however. Bill for a family of 4 with 2 young kids was over £100.

More often than not, I'm bowled over by the excellent service of this F&B. Actually, I won't be able to lie and say the food was the best this time around - it was generally pretty good but one of our choices didn't taste great - however the service we get here is almost always some of the best service in the area. We were helped by a gentleman with glasses who couldn't do enough to help us, and the manager was also very kind today too. I was so delighted with this today and it made a bad day good. Thank you to F&B for making a bank holiday birthday meal a delight and thanks to your staff for their excellent service.

Not the same since before covid, standards have definitely dropped in both atmosphere and quality of food. Don’t bother ordering a cocktail don’t think they have much experience in making them.

I visited the restaurant whilst waiting for my flight, once I had sat down staff appeared very disorganised and chaotic but unfortunately I still chose to stay, after ordering my food and waiting for 35 minutes I asked the waitress how much longer it would be as I had a flight to catch and she came back and said ‘oh it didn’t get put through sorry’. She seemed very unbothered by this terrible customer service and I had to board my flight having not eaten. Absolutely terrible.

We were seen too quickly. And we were able to sit where we wanted. The food came quickly and was actually delicious. The chicken and the ribs were very tender and my wife enjoyed the fish. Would recommend to anyone.

My partner and I have been to this Frankie and Bennys on several occasions now and are never disappointed. The food is good and the atmosphere is nice and casual. We have also been lucky enough to have John as our waiter for most of our visits. He has such a wonderful demeanour. You can’t help but be in a good mood too when served by him.

We had a great evening tonight, our server John was really informative and friendly and made it a really special occasion for my birthday by bringing out a cake and singing happy birthday! A great time with lovely food and service!

Came out for our anniversary meal and we do not regret it. The food was great and so was the service. Clean and efficient staff

Franky & Benny’s in Longwell Green had a good vegan menu with plenty of choices. Food arrived quickly. Best part of my experience was the staff. Every single one of them were friendly, welcoming and attentive. Thank you!

Wanted somewhere to eat near to where we were staying. Headed here as it's a chain we're familiar with. Good food, good value with the two courses. The staff were all friendly.

Was told to que and wait until 5. We waited, at 5 we were told the manager didn’t have all the supplies so we had to wait longer. The women working had a disgusting attitude no respect or manners. Ended up leaving as still waiting...

We were looking for somewhere to eat while staying in Bristol. Plenty of options at Aspect Park. Decided on Frankie and Bennys. Our first table was near two large parties, but We were looked after by John, who was great, found us a booth with...

Came here with a large group for a work night out. We were looked after by John, who gave us great service and went the extra mile make our evening!

My daughter treated me on Mother's Day. Yes, this was a little while ago, but we've had a family funeral in between so this is the first opportunity to write a review. Firstly, we were absolutely delighted to discover that F&B's cater so well for...

I went here as I have been before and fold and drinks usually good. They have taken their home lemonade away which was lovely and the carbonara was obviously done in a rush, there must have been a whole pot of cream in there and...

Takeaway experience- ordered via Ubereats Order at 18.50 and it was delivered at 19.15- I live 10 minutes away. Ordered a chicken burger, chips and onion rings. Only the onion rings were warm (not hot) the rest was cold. The chicken appeared cooked (white through...

Service was great the ladies were helpful Food was terrible It was over priced and food came out cold 0/10

We attended this Frankies after having positive experience in other venues. We were greeted extremely well and showed to a table . The restaurant was empty other than the staff (9.00am ish). After ordering the door arrived very quickly and we started to eat. The...

Have to give 1 star to write a review, really it should be 0. Burger nothing like as described. Should have had cheese, bacon, pulled beef, onion rings & fried onions. When it arrived it was just a plain burger. Stacks have no way for...

Took 2 grandchildren 14 and 11 for 6.00 table reservation Thurs evening. Best to book first as non bookings were being turned away. Cannot fault the customer service and got served quickly. Nothing was too much trouble. Their burgers were fine and looked good but...

Had an absolutely wonderful time tonight! Service was so friendly and inviting, nothing was too much trouble. Food was splendid and came out piping hot and still quickly, not to mention delicious! Special shout out to the incredible staff that served us, we were hosted...

This was the worst order I have ever received in bristol, we ordered a chicken burger and a beef burger, two beef burgers turned up one incorrectly labelled chicken likely to cover up for the restaurant I assume. Everything in the burger boxes was soggy...

Really disappointed with the quality of our meal, i could have cooked better at home. Definitely won't be going back. On a plus side the staff were very friendly but doesn't make up for the food which got left and were still hungry.

Great place, lovely food and very friendly staff - big thanks for this member of staff. Good entertainment from this very funny man.

I haven’t had the time cook today so I thought I’d order from them, Been there before in person but this was my 2nd takeaway from them. I ordered pasta and a dessert takeaway tonight, only to receive the fudge cake and ice cream with...

Luke was helpful from start to finish. After the courier company left me without parts of my order and were less than helpful in finding a solution, Luke was able to find a quick and efficient solution to my order issue. Although this was an...

Smoky Stack advertised as ~ Stacked with a juicy beef patty, Monterey Jack cheese, bacon, crunchy lettuce, gherkins, fried onions, sticky sweet tomato relish & a dollop of smoky hickory BBQ sauce, all packed into a soft glazed bun ~ the reality ~ a dry...

The service was absolutely amazing! John who served us was absolutely amazing, he made the visit thoroughly enjoyable and even ensured my brother had Happy Birthday sang to him! Will definitely go back.

We arrived without a booking around 2pm and was very pleased that the shift manager was prepared to move later reservations around to accommodate my girlfriend and I. Our allocated waiter Steve was very attentive to our needs and very patient when it came to...

Like many parents I have a little person who is obsessed with F&B pizza. Throughout this lockdown we have been ordering deliveries through Uber Eats from the Aspects Longwell Green F&B location. Food is always perfect, fast and hot. They have really gone above and...

Ordered click and collect. Great service. Really quick. Food was, as always, lovely. Thank you for being open for takeaways to help make the weekend brighter.

We ordered vegan burgers which are supposed to have onion, vegan relish, gerkins, but when we arrived home to eat them they were not in there, leaving the burger quite dry. There was a burger, lettuce and tomatoes in a roll. My daughter asked for...

Had high hopes.... we were hungry. Menu looked fab. Food arrived... in Amazon - esq boxes, sustainable(???) and to be frank, was stone cold, and tasteless. Please do no waste your money especially in the current climate.

Brilliant time at f&b with waitress Megan. She was brilliant, very efficient, friendly and polite. Glad we spent last night before lockdown here and to celebrate retirement 😊

I've been coming to this f&b's for years, never had any problems with food, drink, service or atmosphere. Visited 5 years ago with my date, the server John got chatting to us and during the conversation my date realised my mum approved of him which...

I took my daughter and her friend here for her birthday and I have to say the food was fantastic, the staff were also very attentive and welcoming. Due to Covid the social distancing was spot on!

First of all my coke was undistinguishable as coke. They are obviously limiting the amount of syrup in the mix as it was just watery. The garlic pizza bread was just dough. I ate the middle bit which was thinner and slightly more cooked. I...

I have been to this restaurant 2ce in the past 10 days. It is the only restaurant I have found recently which serves tasty food with a smile (OK the smile is behind a mask), but the service is friendly and John (who served me...

Unashamedly Frankie and Benny's call this lasagna. Save your money and your taste buds. Go elsewhere!

I thought the food portions were extremely small. I ordered the spaghetti bolognese, I should of just gone to the Co-op and got one of those microwaved ones! Tasted the same and for a fraction of the cost. Ambience was dead. Staff were pleasant so...

Amazing service from John always friendly banter and amazing service and always will coke nk to grab that amazing food and doing so well with the social distenceing thank you again from will with the hole in his ear and ally keep you the good...

I visited the restaurant on a Thursday evening with a friend having booked a table online. Service was very efficient and prompt and social distancing guidelines were being adhered to. I noticed that surfaces such as door handles were being cleaned regularly which was reassuring...

Thank you to all the staff for being kind, helpful and entertaining during an extremely busy evening. Everyone worked well as a team and adhered to their own and government guidelines for covid. We especially enjoyed the two gentlemen working front of house being lighthearted...

We visited tonight for an anniversary meal. It’s not the kind of place you go for healthy food but it still would have been nice to have a calorie count next to each dish. Although we were booked for 5PM the place was already loud,...

We came in for a few drinks after we finished work this evening and ended up staying for hours, great service from all the staff and amazing cocktails from Nick! We will definitely be back

Thank you to Josh and the team for a great dining experience. We felt completely safe without it feeling awkward. All staff were well organised and very attentive. New menu is great. Particularly the meat ball starter and Italian hot pizza.

The restaurant has taken every precaution against covid. There was hand sanitiser available at the entrance and throughout the restaurant. They had also implemented a one-way system for staff and customers to minimise contact. These are just a couple of examples of things they have...

I went to Frankie & Benny’s on a Wednesday night and having looked at the menu and price list, I was expecting good, hearty food. How disappointed I was when I received a cold burger and chips, which was going to cost me upwards of...

We took our two grandchildren for a meal to Frankie and Benny's We had to wait 40 minutes for a table (bought a drink at the bar two cokes and a dum bar £11.60 ) When we were shown to our table which had been...

Enjoyed my burger and jacket potato off the gluten free menu, followed by ice cream that had no flavour. Very friendly staff. For a quick meal it’s worth a visit. Wine and beer a pricey.

We were served by charlotte who was very flexible with our wishes and was able to meet them all. I would recommend coming here for any occasion as all the staff (especially our waitress charlotte) are very welcoming and very lovely. Breakfast was amazing 10/10...

We decided to give this restaurant another chance after our previous disappointing visit. Sadly we won't consider returning as my meal was awful. Totally overcooked and dried out. Waiter kindly deducted meal from bill. It looked like there was only 1 guy in the kitchen,...

We arrived as 4 families each wanting separate bills. The staff were extremely accommodating and polite. Variety of different meals ordered and all enjoyed. Would go here gin if in the area.

Me and my partner ended up waiting over an hour for his starter to come out, only to be told by the manager that the waiting staff had put our orders to the back of the line and that’s why it didn’t arrive! We got...

Took our Grandchildren here this evening and was served by Meghan. She was extremely friendly and welcoming. The food was excellent !!! Great portion sizes and fab quality. Will definitely be back.

Decided to try Frankie & Benny’s Longwell Green, prior to going to the Cinema. Went in very early evening, so it was quiet. We were greeted swiftly and friendly. From there on, sadly downhill. As it was quiet, the food took a long time to...

Lovely staff, great atmosphere,attentive staff, had the lamb,superb..thanks to the chefs n servers..

Ordered our drinks and food upon entering the restaraunt. Then sat for 5 or 10 minutes looking at our drinks sat on the edge of the bar. When we inquired about our drinks a waitress responded rudely and shortly.

I think that Frankie and Benny’s must be in financial difficulties and decided to recoup their loses entirely from our meals. Short measured lager, pathetic portion sizes for chips and altogether overpriced and uninteresting meals. Wouldn’t bother to go back

Dined Friday night, very busy. We queued for a while to get a table. Our drinks and food order was taken. Food arrived surprisingly quickly within 10-15mins. Food itself was very tasty. Waitress was very abrupt, rude and unapologetic. Drinks did not arrive with food....

Thought I would stop here for food & drink before flying. Well it was a quiet night, many many empty tables. Took an age to be seated by the numerous staff standing around having a gossip. Took 10+ minutes to be seen to just for...

We eat here early last night, on a Thursday evening. Although not too busy, the staff allocation to tables meant we had to wait a while for our food order to be taken. Organisation seemed very poor. We ordered steaks, cooked medium. Steaks were very...

Went here 29.09.19, with my daughter. Our order was taken straightaway. Waited 10 minutes for drinks, then nearly 45 minutes for food. I ordered the steak 🥩 well it was rock hard on the outside and burnt, mushrooms were cold and burnt, chips were cold...

Had a lovely meal, they didn’t treat me like an alien when I told them I was gluten &dairy free. Gave me the gluten free menu & then went on line to help with the dairy free still lots of choice. Food was really freshly...

Kelly was friendly,cheerful & very helpful. Food was prompt & tasty! Will definitely visit again soon. Thanks kelly!

We had starters, mains and deserts which all tasted wonderful. Especially the New York deli burger. Also all of this was served with a smiling face from John the waiter. I would definitely return again and recommend this place.

Another great breakfast with friends on Saturday - food is always pretty good but Steve makes our visit so much fun and we always leave smiling! His service to his customers is spot on, we are treated like old friends rather than returning customers and...

We came for lunch here today. Decent lunchtime menu for up to three courses. I had a nice steak wrap, my wife had a nice spag bol and mother in law had chicken mushroom pasta. The chocolate cake and ice cream dessert was lush and...

Have been on many Groupons in the past but not this year. What a change!! Food tasteless and hardly filling the plate. Vastly overpriced. The ice cream sweets were laughable. I took my Grandson so didn't want to make a scene but this will be...

We wanted to get some breakfast before our flight, so came here. We noticed there was a very ill waitress, coughing, spluttering and sneezing. We thought it would pass, but after a bout of sneezing on her hands, she proceeded to get cutlery out for customers, laying each table - despite not having washed her hands. We watched her do this for about 15mins (she was clearly v ill, who hubs not her fault, but management should have sent her home).

Must say the food was good somehow managed to run out of bbq sauce for the ribs. Took them with mushroom sauce and was very good.

My boyfriend and I went to the restaurant this weekend on a quiet Friday evening and had a pleasant experience. We had a lovely waiter called Steve who looked after us very well, and was very welcoming and accommodating throughout the night. I opted for a chicken course with fires and spaghetti, and my boyfriend chose a chicken BBQ wrap. Both of which were a good portion and very yummy! The atmosphere was lovely with subtle, but not too loud music playing. We will return!

First time visiting this establishment and I won't be returning.

When there with my son. Was told was about 35min which was fine. But was only about 20min wait Great. my son had pizza and chips and drink great value dessert and 2 sides 7.99. I had the piccolo pasta and salad which was ok. I was a bit annoyed at paying £3.49 for half a bowl fries. Waiter was very pleasant.i told him about this but he didn't say anything.

Pops into get a bit of breakfast before a stag do in Dublin, was greeted by a friendly face, sat down in a solo booth(perfect) my server was called Angie and I could not have had better service if I was in a high end restaurant. She was happy, smiling, quick and attentive, she even had a little joke about make me jump haha. And for 0630 that is what I call damn near perfect.im a chef in abusy restaurant and I know early morning are hard, so to have this kind of service was just a great start to my day.

We enjoyed our recent visit to this restaurant. Megan who served us was very friendly and nothing was any trouble. My wife likes her steak extremely well cooked and this was no trouble to the chef. We will definitely return based on our experience. Thank You Megan

Very expensive , noisy and definatly not value for money . The potion size is a joke , especially the chips that come in a finger bowl .The burger was lacking any taste and to have a tub of ketchup plonked on the table just summed up the whole experience. Would have been better going to Mcdonnalds

Waiting on our flight so decided to eat here, best of a bad lot really. Menu seemed to offer choice. I had the mac'n'cheese withh bacon. i say with bacon, but really there were a few flakes of processed bacon on the top, not what i was expecting. My husband had spegetti bolognaise, but again, the portion size and amount of actual bolognaise was pitiful.

5th July we waited 10 minutes to be seated then sat for 25 minutes waiting for someone to take our order even after I spoke to one of the team no one came to the table left and went elsewhere to eat !

Went on a spur of the moment decision. Waited 15 minutes for a table to come available which I didn’t mind to much but unfortunately the wait for the food was over 40 minutes. Not ideal with a child. When the food finally arrived it was nice. Just a shame the service took ages. Positive is you can pay using an app which was advertised. We did this to save time.

Visited in April before our flight and we had an excellent breakfast and waitress. Travelled again on the 23/6 so thought we would go back - wot a mistake!! - food cold, bacon fat not cooked, cannot believe they send food out like this. Will not be returning!!

We always like to think part of our holiday is breakfast in the airport ,sadly this place ended that feeling . staff looked so unhappy and talked to you in the same way ,then the breakfast when do you have no toast with it ?? when i asked where it was they said will just get some . by the time it came some of my breakfast was cold and i decided not to eat it .talking to the manager made no difference . over all eat somewhere else of £27 for 2

We had dinner here tonight and it was shocking. Incredibly slow service from obviously very poorly trained staff who were clearly not interested in dealing with customers.

Food was awful. Paid £13.50 for fish and chips. The batter was so hard that it hurt my jaw! Worst fish and chips I have ever had. I won’t be eating here again.

Had lunch at frankie and Benny's LWG something I dont normally do but work was rained off. I have to say I was very impressed, the food was lovely didn't have to wait long, the fella that served me john was a class act, very professional,I was on my own but it didn't feel like that, I will be going again soon. Thankyou john & Thankyou Frankie & Benny's

Megan always had a smile on her face and very polite manners, I would love her to be my waitress the next time I come.

Excellent service very friendly waitress. Very helpful and food was amazing. Would recommend for people to come and eat here.

Went to have a lovely meal with my mate tonight and only 2 minutes after ordering our food came out. Cold. Sent it back and 10 minutes later came back out and the chips and onion rings were still cold!! The manager on shift didn’t even apologise and just tried to make out that he had probed it to make sure it was hot enough when it clearly wasn’t. Very unhappy with the food and managers attitude. Food definitely not worth £15!!

Visited today for lunch. Was empty. Waited as no one had laid or cleared tables for 15 minutes to be seated. Waitress was so rude didn’t make any eye contact face to the phone when taking our order when asking each person what they wanted it was “yeah and you”. The waitress was arguing with the chef and he was using foul language we were sat right next to the kitchen and could hear everything. Very un professional. When food was put on our table she hardly spoke to us mumbling as if she couldn’t be bothered. They got my friends cheese burger order wrong 3 times firstly giving her a chicken burger, then a normal burger no cheese and each time no apology for the wait or mistake. When we paid. There was no thank you have nice day. She shoved the card machine in my friends face to pay the remaining. so rude would never go there again and we were visiting Bristol was not a nice experience.

We visit F&B; most weeks on a Sunday! It’s easy, good value for money. The food is decent- hot- choice and unlimited!

The food was luke warm not hot, the juniors meal would not fill a toddler and as pictured the coleslaw was put in the dish with a tea spoon,Very disapponting. My wife spoke to a memeber of staff about the minimal amount of food on the juniors plate and the response was "What do you want me to do about it" although eventually they brought out a bowl of chips..

Dirty tables, dirty cutlery, milkshake wasnt cold, food was terrible....it was my first time to go into a Frankie and bennys but i know I'll never go into another one. Food was overpriced, my fries were underdone and my work colleagues sweet potato fries were over done. We left swiftly and unimpressed by our experience. Avoid it at all costs

Hi we have been to frankie and bennys before and every time we go the food is amazing and always good service and also it is just such a nice and happy

Well firstly the waiter who served us couldn’t have had more creases even if he had tried. We weren’t told that they didn’t have potatoes to go with the breakfast so instead served chips (surely toast would have been a more obvious breakfast choice?!). The coffee arrived after our breakfast. I saw at least 3 plates of food go back with wrong orders and the manager having to speak to a few tables to apologise.

When we arrived here it was so quiet hardly anyone in here! But yet we had to wait half hour to even have our order taken! Then once are order was taken took about a hour to receive our starter!!! Then when we finally received are main meals we had ordered a medium rare steak however didn’t come out medium rare it came out well done! So we took it back and asked for medium rare steak which we asked for they then we had to wait another 20 minutes for the fresh steak which wasn’t even cooked it was so raw!!! Also the staff don’t even smile and are so rude! I will never come back to this Frankie and bennies!