Frankie and Benny's in South Gloucestershire

Absolutely loved the vibe kam was excellent at her job made us feel so welcome explained about the exciting menu, will definitely be returning thanks kam keep up the good work

Ordered a Uber eats to be delivered from Frankie and Benny's, and driver gave us someone else's order, after calling and speaking to Holly she was so understanding and solved issue quickly re doing our order and asking us to go collect, on arrival we were offered a free drink while we waited for it to be packaged we declined as wanted to get home and in replacement Holly gave us a bag of chocolate for inconvenience and couldn't apologise enough. She was a true Gem

Benny offers refunds for any unused lesson Customer Helpline Toll-free number ✅ ❽❸-❻❾❾❷-❹❹ just inform us all queries information

My daughter was asked… Pizza Hut, F&Bs or Nando’s … she chose F&Bs, we had high hopes as we used to love this place but after our last visit earlier in the year we were disappointed by the lack of offerings on the menu, we had thought they may have changed the menu but sadly not, I always remember the great choices available in years gone by but they still choose to do a limited menu. Looking around I fear that this is something how lot of other people feel as the place was almost empty, a few groups of people but not like it was years ago where we’d find it difficult to get a table at times. On another note we ordered starters which were fine in their own way with mine coming with a bbq sauce, I had some leftover so wanted to hold on to it, but the waiter took it then told me that I could get more with my main which arrived shortly after our starters, I asked the waiter for some when he asked us if we required anything else to which I was told it would be an additional charge, shocked I said no thanks, angrily annoyed that he’d taken away the small bit that remained from my starter, after ours meals we changed our mind about pudding as I was still annoyed about being asked to pay for bbq sauce, our bill came to £78, which I thought was a bit over priced for a late lunch meal of what we got but happy to pay it, I will be checking the menu online before any future visits to see what their options are, and if they return to their amazing original menu options, sadly I don’t see a future for what was an amazing place many years ago & will not be visiting again.

After having such a bad experience with the wishing well a few doors down and getting a refund we came here.... The food was amazing we should of came here first! The food, atmosphere, and staff was fantastic 10/10! Specially Steve... Very quick service and very welcoming. Will definitely be back... Thank you franky and benny's we are stuffed! 😁

Had a email from FB offering two for… Had a email from FB offering two for one on mains Mon to Fri-went to the longwell green restaurant tonight ordered food then told the waiter when we came to pay we had a two for one on mains. First thing he piped up and said was did you book-I said no just turned up-he said you had to book and what we had was not in the offer. Tried following the links and the website did not work even showed the jobsworth waiter who did not give two hoots. I paid the bill and will never step inside a FB restaurant again.The email does not tell you to book and the. For the waiter to say you have to book online never heard of that when vouchers are being offered by the company.

Always a lovely atmosphere for eating a bit later than usual. Food is always prepared well and i am convinced this place has the best milkshakes around.

I really hate to give bad reviews.. but this was genuinely one of the worst meals I’ve ever eaten. The food was repulsive- the chicken came with some what ‘tomato pasta’ which more or less was chopped tomatoes in over cooked pasta. Everything about this meal was badly cooked, no flavour and CHEAP. Service was good, but sadly this didn’t do anything to help our terrible experience. He gave us a bit of money off to compensate for our meal (thankyou) but still £40 which I would describe as worse than any spoons I’ve ever had the sadness of eating in. We only ate here as Nando’s was fully booked, this explained the empty tables here.

We booked a table for 5 to take our 3 young grandchildren out for a treat after spending an hour in the local arcade. Food was very good.I had a full rack of Ribs which fell off the bone. Kids meals were very good. A drink, main, side and dessert for under £7 each. The main plus of the evening was the service from John. What a truly delightful man. He interacted well with the kids and spoke to them all about all sorts of things. He made them feel welcome and took time to make each one feel special. You don't get this sort of service normally. They were all blown away by his kindness. Frankie and Bennys should be so proud to have John as part of their team in Longwell Green. We will definitely go back again soon and the main reason will be the great service.

Attentive service with above expectations level of food. The calamari was excellent and the rack of ribs reasonable, however the bbq sauce could have been a little more flavoursome. Indeed the bbq sauce that comes with the sharing platter is much better. If you’re after a cheap meal, this is not the place, however. Bill for a family of 4 with 2 young kids was over £100.

More often than not, I'm bowled over by the excellent service of this F&B. Actually, I won't be able to lie and say the food was the best this time around - it was generally pretty good but one of our choices didn't taste great - however the service we get here is almost always some of the best service in the area. We were helped by a gentleman with glasses who couldn't do enough to help us, and the manager was also very kind today too. I was so delighted with this today and it made a bad day good. Thank you to F&B for making a bank holiday birthday meal a delight and thanks to your staff for their excellent service.

Not the same since before covid, standards have definitely dropped in both atmosphere and quality of food. Don’t bother ordering a cocktail don’t think they have much experience in making them.

I visited the restaurant whilst waiting for my flight, once I had sat down staff appeared very disorganised and chaotic but unfortunately I still chose to stay, after ordering my food and waiting for 35 minutes I asked the waitress how much longer it would be as I had a flight to catch and she came back and said ‘oh it didn’t get put through sorry’. She seemed very unbothered by this terrible customer service and I had to board my flight having not eaten. Absolutely terrible.

We were seen too quickly. And we were able to sit where we wanted. The food came quickly and was actually delicious. The chicken and the ribs were very tender and my wife enjoyed the fish. Would recommend to anyone.

My partner and I have been to this Frankie and Bennys on several occasions now and are never disappointed. The food is good and the atmosphere is nice and casual. We have also been lucky enough to have John as our waiter for most of our visits. He has such a wonderful demeanour. You can’t help but be in a good mood too when served by him.

We had a great evening tonight, our server John was really informative and friendly and made it a really special occasion for my birthday by bringing out a cake and singing happy birthday! A great time with lovely food and service!

Came out for our anniversary meal and we do not regret it. The food was great and so was the service. Clean and efficient staff

Franky & Benny’s in Longwell Green had a good vegan menu with plenty of choices. Food arrived quickly. Best part of my experience was the staff. Every single one of them were friendly, welcoming and attentive. Thank you!

Wanted somewhere to eat near to where we were staying. Headed here as it's a chain we're familiar with. Good food, good value with the two courses. The staff were all friendly.

Was told to que and wait until 5. We waited, at 5 we were told the manager didn’t have all the supplies so we had to wait longer. The women working had a disgusting attitude no respect or manners. Ended up leaving as still waiting...

We were looking for somewhere to eat while staying in Bristol. Plenty of options at Aspect Park. Decided on Frankie and Bennys. Our first table was near two large parties, but We were looked after by John, who was great, found us a booth with...

Came here with a large group for a work night out. We were looked after by John, who gave us great service and went the extra mile make our evening!

My daughter treated me on Mother's Day. Yes, this was a little while ago, but we've had a family funeral in between so this is the first opportunity to write a review. Firstly, we were absolutely delighted to discover that F&B's cater so well for...

I went here as I have been before and fold and drinks usually good. They have taken their home lemonade away which was lovely and the carbonara was obviously done in a rush, there must have been a whole pot of cream in there and...

Takeaway experience- ordered via Ubereats Order at 18.50 and it was delivered at 19.15- I live 10 minutes away. Ordered a chicken burger, chips and onion rings. Only the onion rings were warm (not hot) the rest was cold. The chicken appeared cooked (white through...

Service was great the ladies were helpful Food was terrible It was over priced and food came out cold 0/10

We attended this Frankies after having positive experience in other venues. We were greeted extremely well and showed to a table . The restaurant was empty other than the staff (9.00am ish). After ordering the door arrived very quickly and we started to eat. The...

Have to give 1 star to write a review, really it should be 0. Burger nothing like as described. Should have had cheese, bacon, pulled beef, onion rings & fried onions. When it arrived it was just a plain burger. Stacks have no way for...

Took 2 grandchildren 14 and 11 for 6.00 table reservation Thurs evening. Best to book first as non bookings were being turned away. Cannot fault the customer service and got served quickly. Nothing was too much trouble. Their burgers were fine and looked good but...

Had an absolutely wonderful time tonight! Service was so friendly and inviting, nothing was too much trouble. Food was splendid and came out piping hot and still quickly, not to mention delicious! Special shout out to the incredible staff that served us, we were hosted...

This was the worst order I have ever received in bristol, we ordered a chicken burger and a beef burger, two beef burgers turned up one incorrectly labelled chicken likely to cover up for the restaurant I assume. Everything in the burger boxes was soggy...

Really disappointed with the quality of our meal, i could have cooked better at home. Definitely won't be going back. On a plus side the staff were very friendly but doesn't make up for the food which got left and were still hungry.

Great place, lovely food and very friendly staff - big thanks for this member of staff. Good entertainment from this very funny man.

I haven’t had the time cook today so I thought I’d order from them, Been there before in person but this was my 2nd takeaway from them. I ordered pasta and a dessert takeaway tonight, only to receive the fudge cake and ice cream with...

Luke was helpful from start to finish. After the courier company left me without parts of my order and were less than helpful in finding a solution, Luke was able to find a quick and efficient solution to my order issue. Although this was an...

Smoky Stack advertised as ~ Stacked with a juicy beef patty, Monterey Jack cheese, bacon, crunchy lettuce, gherkins, fried onions, sticky sweet tomato relish & a dollop of smoky hickory BBQ sauce, all packed into a soft glazed bun ~ the reality ~ a dry...

The service was absolutely amazing! John who served us was absolutely amazing, he made the visit thoroughly enjoyable and even ensured my brother had Happy Birthday sang to him! Will definitely go back.

We arrived without a booking around 2pm and was very pleased that the shift manager was prepared to move later reservations around to accommodate my girlfriend and I. Our allocated waiter Steve was very attentive to our needs and very patient when it came to...

Like many parents I have a little person who is obsessed with F&B pizza. Throughout this lockdown we have been ordering deliveries through Uber Eats from the Aspects Longwell Green F&B location. Food is always perfect, fast and hot. They have really gone above and...

Ordered click and collect. Great service. Really quick. Food was, as always, lovely. Thank you for being open for takeaways to help make the weekend brighter.

We ordered vegan burgers which are supposed to have onion, vegan relish, gerkins, but when we arrived home to eat them they were not in there, leaving the burger quite dry. There was a burger, lettuce and tomatoes in a roll. My daughter asked for...

Had high hopes.... we were hungry. Menu looked fab. Food arrived... in Amazon - esq boxes, sustainable(???) and to be frank, was stone cold, and tasteless. Please do no waste your money especially in the current climate.

Brilliant time at f&b with waitress Megan. She was brilliant, very efficient, friendly and polite. Glad we spent last night before lockdown here and to celebrate retirement 😊

I've been coming to this f&b's for years, never had any problems with food, drink, service or atmosphere. Visited 5 years ago with my date, the server John got chatting to us and during the conversation my date realised my mum approved of him which...

I took my daughter and her friend here for her birthday and I have to say the food was fantastic, the staff were also very attentive and welcoming. Due to Covid the social distancing was spot on!

First of all my coke was undistinguishable as coke. They are obviously limiting the amount of syrup in the mix as it was just watery. The garlic pizza bread was just dough. I ate the middle bit which was thinner and slightly more cooked. I...

I have been to this restaurant 2ce in the past 10 days. It is the only restaurant I have found recently which serves tasty food with a smile (OK the smile is behind a mask), but the service is friendly and John (who served me...

Unashamedly Frankie and Benny's call this lasagna. Save your money and your taste buds. Go elsewhere!

I thought the food portions were extremely small. I ordered the spaghetti bolognese, I should of just gone to the Co-op and got one of those microwaved ones! Tasted the same and for a fraction of the cost. Ambience was dead. Staff were pleasant so...

Amazing service from John always friendly banter and amazing service and always will coke nk to grab that amazing food and doing so well with the social distenceing thank you again from will with the hole in his ear and ally keep you the good...

I visited the restaurant on a Thursday evening with a friend having booked a table online. Service was very efficient and prompt and social distancing guidelines were being adhered to. I noticed that surfaces such as door handles were being cleaned regularly which was reassuring...

Thank you to all the staff for being kind, helpful and entertaining during an extremely busy evening. Everyone worked well as a team and adhered to their own and government guidelines for covid. We especially enjoyed the two gentlemen working front of house being lighthearted...

We visited tonight for an anniversary meal. It’s not the kind of place you go for healthy food but it still would have been nice to have a calorie count next to each dish. Although we were booked for 5PM the place was already loud,...

We came in for a few drinks after we finished work this evening and ended up staying for hours, great service from all the staff and amazing cocktails from Nick! We will definitely be back

Thank you to Josh and the team for a great dining experience. We felt completely safe without it feeling awkward. All staff were well organised and very attentive. New menu is great. Particularly the meat ball starter and Italian hot pizza.

The restaurant has taken every precaution against covid. There was hand sanitiser available at the entrance and throughout the restaurant. They had also implemented a one-way system for staff and customers to minimise contact. These are just a couple of examples of things they have...

I went to Frankie & Benny’s on a Wednesday night and having looked at the menu and price list, I was expecting good, hearty food. How disappointed I was when I received a cold burger and chips, which was going to cost me upwards of...

We took our two grandchildren for a meal to Frankie and Benny's We had to wait 40 minutes for a table (bought a drink at the bar two cokes and a dum bar £11.60 ) When we were shown to our table which had been...

Enjoyed my burger and jacket potato off the gluten free menu, followed by ice cream that had no flavour. Very friendly staff. For a quick meal it’s worth a visit. Wine and beer a pricey.

We were served by charlotte who was very flexible with our wishes and was able to meet them all. I would recommend coming here for any occasion as all the staff (especially our waitress charlotte) are very welcoming and very lovely. Breakfast was amazing 10/10...

We decided to give this restaurant another chance after our previous disappointing visit. Sadly we won't consider returning as my meal was awful. Totally overcooked and dried out. Waiter kindly deducted meal from bill. It looked like there was only 1 guy in the kitchen,...

We arrived as 4 families each wanting separate bills. The staff were extremely accommodating and polite. Variety of different meals ordered and all enjoyed. Would go here gin if in the area.

Me and my partner ended up waiting over an hour for his starter to come out, only to be told by the manager that the waiting staff had put our orders to the back of the line and that’s why it didn’t arrive! We got...

Took our Grandchildren here this evening and was served by Meghan. She was extremely friendly and welcoming. The food was excellent !!! Great portion sizes and fab quality. Will definitely be back.

Decided to try Frankie & Benny’s Longwell Green, prior to going to the Cinema. Went in very early evening, so it was quiet. We were greeted swiftly and friendly. From there on, sadly downhill. As it was quiet, the food took a long time to...

Lovely staff, great atmosphere,attentive staff, had the lamb,superb..thanks to the chefs n servers..

Ordered our drinks and food upon entering the restaraunt. Then sat for 5 or 10 minutes looking at our drinks sat on the edge of the bar. When we inquired about our drinks a waitress responded rudely and shortly.

I think that Frankie and Benny’s must be in financial difficulties and decided to recoup their loses entirely from our meals. Short measured lager, pathetic portion sizes for chips and altogether overpriced and uninteresting meals. Wouldn’t bother to go back

Dined Friday night, very busy. We queued for a while to get a table. Our drinks and food order was taken. Food arrived surprisingly quickly within 10-15mins. Food itself was very tasty. Waitress was very abrupt, rude and unapologetic. Drinks did not arrive with food....

Thought I would stop here for food & drink before flying. Well it was a quiet night, many many empty tables. Took an age to be seated by the numerous staff standing around having a gossip. Took 10+ minutes to be seen to just for...

We eat here early last night, on a Thursday evening. Although not too busy, the staff allocation to tables meant we had to wait a while for our food order to be taken. Organisation seemed very poor. We ordered steaks, cooked medium. Steaks were very...

Went here 29.09.19, with my daughter. Our order was taken straightaway. Waited 10 minutes for drinks, then nearly 45 minutes for food. I ordered the steak 🥩 well it was rock hard on the outside and burnt, mushrooms were cold and burnt, chips were cold...

Had a lovely meal, they didn’t treat me like an alien when I told them I was gluten &dairy free. Gave me the gluten free menu & then went on line to help with the dairy free still lots of choice. Food was really freshly...

Kelly was friendly,cheerful & very helpful. Food was prompt & tasty! Will definitely visit again soon. Thanks kelly!

We had starters, mains and deserts which all tasted wonderful. Especially the New York deli burger. Also all of this was served with a smiling face from John the waiter. I would definitely return again and recommend this place.

Another great breakfast with friends on Saturday - food is always pretty good but Steve makes our visit so much fun and we always leave smiling! His service to his customers is spot on, we are treated like old friends rather than returning customers and...

We came for lunch here today. Decent lunchtime menu for up to three courses. I had a nice steak wrap, my wife had a nice spag bol and mother in law had chicken mushroom pasta. The chocolate cake and ice cream dessert was lush and...

Have been on many Groupons in the past but not this year. What a change!! Food tasteless and hardly filling the plate. Vastly overpriced. The ice cream sweets were laughable. I took my Grandson so didn't want to make a scene but this will be...

People queuing at the door who weren't even acknowledged whilst the staff stood around talking then got grumpy with us when asked if we couldsit. Food cold and tasteless.I was given a napkin which was dirty and had to ask for a new one. Staff...

Went for breakfast at 0900, tried to order pancakes! None, tried for croissants and none again! So just had a cup of tea!

Had a lovely evening. We all enjoyed our food. We we're informed there would be a 40 minute wait, but food arrived sooner. John the waiter was lovely with the kids. He was very pleasant and helpful. They had a gluten free menu.

Wow what can I say ? Skinny pizza yep it certainly was £10.49 for half a pizza and salad. Absolute rip off! And a glass of wine £7.49. Done here now so overpriced.

Sadly Frankie and Benny's have now out priced our meager budget. We visit as a special treat but sadly we won't be visiting them again. Each time the final bill has increased despite having similar meals each visit, It went from £39 on one visit to £41 the next and last visit had soared to £44. The food was good but the cost made it no longer viable for us. Both of us being retired for various reasons we have to budget for treats etc and this has now exceeded our (pleasure)budget that we allocate. Shame on you, at least other places remain consistent on prices.

After waiting for 40 minutes still no food. None of the staff seem to know what they are doing and witnessed lots of other people complaining about food when it did arrive so maybe we were lucky! Never again!

Wow what an amazing experience Not something we do that much go out for family breakfast.It was a pleasant experience Steve our waiter was super super attentive and his attention was outstanding.He appeared to be the only food waiter that day and had a big party in and a few tables with couple and families. He handled the pressure really well, always checking on us ensuring we had everything and had a good experience.I had waffle with chocolate and banana Husband had the big breakfastMy eldest had pancakes with berriesYoungest and fussiest didn’t want fried egg or beans so Steve said scrambled eggs was not a problem and he would add an extra sausage instead of beans Can’t ask for better attentive serviceWill be coming back soon.

Megan was an absolutely perfect waitress as she always had a smile on her face, she was very polite and kind, would definitely return (as long as I have megan as my waitress).

Before our bums hit the seats, we were asked what we'd like to drink. Maybe let us read the menu first!We were addressed as "sir" & "madam" - polite, but not particularly welcome. The food arrived quickly and was acceptable, but nothing too special. It was expensive, but mediocre.We won't return in a hurry.

Overpriced terrible tasting food. Staff were uninterested and got my order wrong. Only ate here as we were in a hurry and there wasn’t much option. Won’t be returning to any Frankie & Benny’s in the future as I’m yet to have a pleasant experience. The macaroni cheese looked not half bad, but it cost far too much. Plus the literal handful of chips as a side costs £4 - unbelievable

Megan always has a smile on her face and I would love to have her as my waitress again, Megan knows exactly what she is doing and knows how to make everyone's night better.

We weren’t in any rush due to a delayed plane but the sign outside said 12 mins from order - food, it didn’t however say it would be over half an hour (despite a couple of attempts at getting attention - we weren’t too bothered due to not being in a hurry) from being seated to having our order taken!! We got seated by a chap who then proceeded to sit himself down at a nearby table and eat....I get that the staff need breaks/food but we didn’t even have menus! He was joined by 2 colleagues who all enjoyed their meals whilst we waited for a menu! Eventually, order taken, food came pretty quickly, was average.....nothing special but edible and filled a gap. Floor was filthy and the whole place seemed a bit grubby, we will probably make do with a Burger King next time we’re waiting for a flight! Such a shame as we are here in May and it was much better, maybe an off day (and the cleaners have all called in sick!)

I normally really like Frankie & Benny restaurants and was looking forward to enjoying dinner at Bristol airport. I only had 45 mins and checked if this would be enough time. I was told orders were taking 15 mins so plenty of time. After 10 mins, I found a waitress and ordered an omelette but 30 mins later nothing had arrived. I explained to the waitress that I only had 5 mins before I had to go. She went to chase my order but did not come back! I spoke to a man this time and he said sorry and walked away. Very disappointed with service and staff attitude.

Very helpful and friendly staff, really good food - impressive 15" pizzas & the big burgers were lush. A little on the expensive side though we used Groupon vouchers which worked out £10 a head for 2 courses. Will dine here again, thankyou for a good experience.

Booked up for a Birthday party , twelve of us went. We were waiting an hour for our starters , I didn’t mind because the girl made sure that we had enough to drink . But the two tables behind us came in a bit later than us , but were served before us . I understand as we were twelve it could take a little longer , but an hour???? I asked a different waiter where was our order and he said we are running behind ..........when the starter came it wasn’t too bad . But when my burger came it was red the cheese must of melted away ?? And the bacon was two pieces of shrivelled I think it was bacon , I asked for extra chips with melted chips and bacon , looked at my sons ordinary portion it was the same...... on top of that she wanted to charge us £30 service charge ??? I will not be recommending this place and will never return .

It's very rare that I write reviews, but this one had to be done. We have had some dodgy visits in the last, however, since the refurb the whole restaurant seems like a different place. The staff were excellent - polite, helpful (they arranged the table after I delivered balloona etc this morning) and couldn't do enough to ensure we had a great time for my daughter's 13th birthday, The restaurant is much brighter and more cheerful than on previous visits, and even the music and ambience also felt the same. But the main mention must go to our waiter, John. An absolutely fantastic member of the team who genuinely made our visit what it was; he engaged with the children (always a bonus when in a family place) upsold like a true boss and was able to recommend the best deals. It's the little things thay make a huge difference and he really did, the whole party appreciated your efforts on a busy night. Would definitely recommend.

Food was really nice and staff were smiley and talkative, good music apart justin beiber but overall really nice and will be coming again , not sure about these complaints but must respect there opinions even though they are wrong and Steve was a nice chap and quite eager

Was a very good meal with a friendly waiter named Steve. Very good food overall a nice time out for some food.

I come here quite regularly with my family (we eat out a lot!!) as it’s local. It’s a lovely restaurant with a good lay out, good atmosphere, tasty food & friendly waiting staff. There are a few that have been there years, which I always think is a good sign. I particularly like coming for breakfast/brunch with friends.

dreadful food and service. never again. a 10 year old could cook and present food better, waiting staff unobservant and disintegrated. dreadful at best

Myself and my dad went for a breakfast, food is great as always. Didn’t have to wait long for the food to arrive. Staff are friendly and helpful as ever. Our waiter Steve was very welcoming. Worth every penny for any meal

I popped in for a takeaway, a 10 inch pizza with chicken. The restaurant was nearly empty so i thought it shouldnt take long but for some reason, when it got to the 30 minutes of waiting mark, I asked how much longer it was going to be. The waitress disappeared for another 5 minutes and presently me with the fololwing in the pic. Take into account this is a 12 inch box, over 30 minutes of waiting and was not even sliced. My daughter summed it up when she looked at it saying ' Lucky the dog didnt have a full stomach when it threw that up' :-)