Frankie and Benny's in North West Leicestershire

We were served by Rafał, absolutely lovely service!!! The calamari were spectacular! Finally a good quality in UK!!! Very relaxing atmosphere, just what you look for before starting the holidays. Thank you!

Great breakfast, much better than other options at the airport. Excellent service from Rafal, very friendly and welcoming

Excellent all day breakfast brunch, upstairs only serves breakfast til 1130 and cheaper than upstairs, fast service, friendly staff, eggs were really tasty.

Great meet and greet... very friendly, fab service, lovely helpful staff... Riya is a credit.... thank you so much 💓

Great breakfast perfectly cooked. I would have preferred it a little warmer however breakfast is difficult to keep warm. Rafal checked us in and served us very well Thankyou x

Initally was sat down prior to the breakfast cut off time and was given breakfast menu’s then by the time the waiter came to take our order “sorry but you can’t have breakfast as it’s past 11” so we have to relook at the lunch menu at what we wanted - A minor inconvenience but understandable I suppose. Food came, plate was hotter than the food and all had a funny taste and super dry, been to frankie and bennies loads of times and never had food that bad. Also, can we talk about the bean portion size 😂 this is “the big one” apparently. Slow service, it wasn’t busy at all and they seemed well staffed. All for above average prices as well, you’d expect a better standard. We were in there over 1 hour in total, mostly spent waiting for the bill - not good when needing to get to your gate.

lovely waiter raffel super service would definitely recommend

our table service was really good and millie may was brilliant

Great staff and excellent apple juice!

Was served today my Millie who was pleasant and helpful

A great breakfast before a very early flight. We had the full English and a mushroom and cherry tomato hash- the eggs unfortunately were a little over for me but very nice all the same. Great service and reasonable price!

Awful atmosphere with extremely unfriendly staff. Was told the restaurant area was closed at 4pm??!! Had to sit in the bar area. Strange. Food arrived, very small portions for the cost of almost £60!! Had to ask for cutlery to be advised they are located at the end of the bar and get them ourselves. The cutlery tray was empty so again asked for cutlery when we finally found a member of staff. Finally got them but they were childrens. Had to locate a staff member again to be told they are all the same size!! Held it up to my husbands to prove they are not. Finally got the cutlery. Then had to request Parmesan cheese. Jesus it was hard work! Save yourself the bother and go elsewhere. By the time I got to start eating my food was cold 👎🏻

The food was satisfactory. However, the service was rather disappointing. It's imperative that they begin to train as soon as possible. In fact, it would be beneficial to terminate their employment. Shannon's first. Their performance is quite disappointing.

Before my departure, I sought a full English breakfast, anticipating a similar experience to previous Frankie & Benny's airport locations. Following seating and order placement, the meal arrived after a 20-minute wait; however, the baked beans were cold and required mixing, the sausage was burnt, and the cutlery was soiled. Our assigned server was largely unavailable and required prompting to clear the table. While we initially intended to enjoy post-meal drinks, the subpar hospitality and inattention to basic service details proved discouraging. The lack of focus on hospitality was unacceptable, especially given the early hour and low customer volume. I will avoid this establishment in the future.

I have never written a review but this restaurant was so bad i feel i had too. To start off the food was freezing cold, and tasted like it had been sitting out for ages. It's not even worth half the price. To make matters worse, the service was terrible. The ambience was also lacking - the table and chairs were filthy. We were seated in a booth that was broken, causing the other side to keep pushing into us and vice versa, making it very uncomfortable for everyone. Despite the issues with the food, the service didn't make any effort to compensate or make things right. Wouldn't go back even if it was free. Save your time and money.

Abused my wallet absolutely rubbish worst place i have ever eaten feel like I have been robbed small portion size rubbish food do not eat here you have been warned

Just wanted a couple of hot drinks so ordered at the bar nice woman eventually got served , 30 mins later 2 drinks arrived , 30 minutes later 2 unbaked croissants arrived with 2 frozen pieces of butter all for the sum of £15 absolute joke of a place STEER CLEAR AT ALL COSTS !!!!!

Randal was wonderful - so helpful especially given it was 4.30am!

We had fantastic service from Rafal at East Midlands airport! Really attentive, helped us with our discount cards and managed to sit us all together. He was great!

Our server Rafal was great, food food.

Rafal served us for breakfast and couldn’t do enough for us. He was happy changing items on the breakfast unlike some places and the food was excellent!

At east midlands airport served by Rafal really friendly made the kids so welcome before flying. Polite and friendly service could not fault.

rafal was very friendly, service was great and food was lovely

Great service Rafal. Very quick, which is handy before a flight.

Amazing service from Rafal and food was beautiful. :-) 10/10!!! Thank you :-)

Rafal is an awesome staff member, funny, attentive always happy to help

"I had a fantastic breakfast at Franky and Benny's at the airport! The food was absolutely delicious — fresh, well-prepared, and full of flavor. The service was excellent, with a very professional and friendly staff who made sure everything was perfect. A great start to my journey — highly recommend!"

Currently in a wheelchair so great service and help from Rafal

Nice big breakfast before flying at East Midlands Airport. Great service from Rafal.

Lovely meal huge portions great service. Rafal was very helpful

Food is what you would expect from an airport but the service was fast and our server (Rafal) was very friendly, attentive and took care of us.

Rafel was brilliant, very accommodating, very polite.

Nice food, service fantastic, helpful and friendly, our waiter was Rafal.

Rafal was very attentive and professional

Rafal was an excellent server. Although he was so busy, he always had a smile on his face, and went the extra mile to great customers and ensure all was well. He needs a pay rise!

On waiting to be seated there wasn’t anyone to actually organise the people waiting. The tables were left with trays , plates cups etc. No one in control of the situation so we voted with our feet!!.

Rafal was absolutely amazing, a breath of fresh air and psyched us up for our holiday. Fast service and wonderful server xx

Rafal was a delightful and most helpful. plus the lady with the short hair gave us a wonderful welcome. Top marks around for you all

Our first time here at East Midlands and it has been so much better than Birmingham. The service from Rafal has been amazing what a gem !! Rafal 10/10 xx

Great stop before our flight! Rafal was a wonderful server and food was good. 😊

Rafa was great and the service was so fast. I was alone at the airport and he made me feel welcome and safe. I was really nervous when I got there so I’m very grateful

Josh was lovely & welcoming to me and my friend! He saw our disappointment due to the eggs Benedict not being available and out of his own pocket bought us a coffee each which made us happy at the start of our holiday. He was very attentive and all the other staff smiley and friendly too so we had a lovely experience overall & the breakfast we ended up ordering was lovely! (Smashed avo on toast with poached eggs and bacon if anyone is interested!)

As soon as we got there we were greeted by josh who was very friendly. Sadly the eggs Benedict was not available which we were disappointed by. Josh out of his own pocket bought us a coffee, which made the start of our holiday. All of the staff were lovely and we still had a great breakfast despite missing our fav eggs Benedict.

They have a big breakfast for £13.50, but they charge you for toasts £3! And for coffee another £4, so I ended up paying over 20 quid for the breakfast. I barely even ate the toasts because the breakfast already comes with 2 different types of fried potatoes - why the waiter even asked me whether I wanted toasts? Lol Coffee wasn't hot.

Served by Justyna who was very efficient and pleasant. Food was good and although quite expensive it was comparable in price to the alternatives on offer.

We are regular visitors to Frankie and Bennys at EMA and every single time we visit we are met with a warm friendly welcome from Lynn. She is the face of Frankie & Bennys. She is polite, friendly and efficient. Thank you Lynn. We look forward to having breakfast on our monthly trips from EMA to get the warm smile from Lynn 😊 xx

Me and Jane fly regular from EMA and we would both like to thank both Lynn who is always very nice and Raf who served us last time and was also very, very nice. You have two really lovely staff there guys.

I came in before my flight. The staff were friendly and professional. My food was amazing. Thanks guys!

Staff friendly and relaxed hot food and perfectly cooked delicious Expresso martini fabulous start to my holiday thank you Charley for the little chat

Great service from Rafal. Nice food

Regal was great, Thankyou for such pleasant service :-)

Food was great. Our waiter, Rafal, was very attentive

Our server Adrian was excellent 👍

Rafal, a great example for what amazing customer service looks like - 10/10 - thank you Rafal

Nice breakfast, very quick and prompt service. Rafal who served us was very friendly and made us feel very welcome before out holidays

Rafal just brilliant. He is an absolute credit to your team. So friendly, helpful and really funny.

Server was very helpful, rafal. Friendly and promptly

Fabulous service from Adrian at EMA

Rafals service +tea and breakfast pretty dammmm good 👍

Rafel was friendly and polite and efficient.

First time using this restaurant in East mids airport. Rafel was very helpful and attentive. Very good service Our food arrived quickly and was lovely the plates were hot but the food could have done with being a bit warmer Overall a great experience

Just wanted to say great food had an early morning flight to Benidorm. Lynn was fantastic friendly service was spot on.

Awful microwave fare for fresh food prices. Was told they didn't have pancakes or scrambled eggs but could do fried eggs. How about putting those eggs your frying in a pan and mixing them up lads? Food was awful. Sloppy half hot half cold mess. Timing worrying. Hot food, including meat, our before the pastry because the pastry was made fresh. Id rather you made fresh meat thanks. Awful airport experience. Never again. Disgusting

Everyone was really friendly. Our waiter Rafal was lovely and attentive. Everyone was awesome with our 11 month old.

Lovely breakfast before our holiday. Felt good value for money! Rafal was friendly, attentive and very accomodating. Excellent service from Rafal

Rafal was fabulous, so polite Steph

Rafal was brilliant, quick and efficient. The food came in great time and was piping hot. Was great to have Frankie and Bennies as the last few times I have been it’s been shut. Thanks Rafal for kick starting our holiday!

Rafal was so friendly and extremely helpful. Credit to your company.

Rafal is a lovely man which was a great start to our holiday. Will visit again, thanks Rafal

Disappointing lack of gluten free options. No gluten free pizza bases available. Our server Rafal was very helpful and tried his best to find a suitable choice. Atmosphere is what you would expect from an airport outlet.

We have been waited on by Rafa he amazing very lovely gent taking care of all our needs make our visit amazing keep smashing it

Was flying out Saturday and had breakfast at Frankie’s and it was a lovely start to the holiday! The service was great and food better

Rafal was incredibly helpful when we travelled with our newborn baby

Rafal our waiter was lovely. The lady who showed us to our table was also friendly. Great service for early morning. Thank you.

Our server Rafal was funny, charismatic and welcoming. The service was quick, and food was tasty. The best part was the tap water- ice cold with lemon - perfectly refreshing. Special thanks to the chefs aswell. Would recommend

Rafal was great, very upbeat and accommodating with extras we ordered. Thanks

Feel very looked after as a single traveler my waiter Rafal was so welcoming, attentive, kind and funny! Made my day 🥰 and the food wash lush too 👌

Always pop in before we fly , however this time the food was awful .. burger cold and chips over done , food sat a long time on the counter before it was bought to the table , women on the table behind us were pouring wine in drink bottles to take on the plane while the member of staff laughed talking about it .. disgraceful

Rafel is one of the loveliest waiters I’ve ever had. So friendly and smiley especially so early in the morning, nothing was too much to ask and went above and beyond to look after our little one!

At what should be the start of a enjoyable week away to be met by grumpy staff who got narked because I pointed out the seat suggested was not suitable for my mobility aid and would block the entrance (health/safety issue) to the stone cold and meagre in size bacon sandwiches which were sent back to be recooked to the tea cup arriving on a plate and told we've run out of saucers so it's all we had to the high price of this attempt to relax before flying it was a total unmitigated disaster. Never again Frankie & Benny's you should hang your head in shame. I don't mind paying higher prices at airports but do expect good service & food for it.

Rafel the Waiter service was excellent

Henry was great today, busy in the airport but he made sure every table had what they needed and was super friendly. Food was nice 🙂 bit of a wait on drinks coming out but busy day and we weren't in a rush so no big deal.

Harry, our server, was absolutely wonderful! So polite and made sure we had everything we needed! Such a fabulous experience

Great service from Harry. Good food

Food was Luke warm but service was great. Adele was very attentive and helpful

Great experience, friendly staff. Our superb server was Rafal

Awful Stood patiently waiting to be seated just to be completely ignored by 2 members of staff that seemed so disinterested in being there. Went Burger King instead and had a great meal served by attentive staff.

Harry was a lovely waiter and very friendly

I can't rate the food as we sat for nearlg 30 minutes without even being served drinks. Same for the table next to us. After we asked to be served we were informed that all their serving staff were on the toilet! Appalling for a busy airport to just not be up to scratch. The restaurant was quiet too and could tell why after. We left and went to castle rock which was much better.

Rafal was lovely so friendly nothing was a problem an asset to you.

Good food and brilliant service! Rafal was a fabulous server

Rafal was amazing! Made our experience 10x better!! Xx

Ordered a Big Breakfast which came on the biggest plate I have ever seen! 10 hours on and I'm still full. Just a pity it wasn't hot enough. Rafal who served me was friendly and efficient.

Rafal was. Dry pleasant at 5 in the morning

Charley is an absolute star, so warm genuine and caring - love her!! Great experience - quick turnaround- nice food - thank you xxx

Served by Rafal .Very pleasant and kind guy.Food was not bad,but service made the difference. Thank you Rafal

Great pre-flight food and fantastic service, particularly from Charley - Being a nervous flyer Charley ensured the food order came out promptly and was incredibly patient throughout

Justyna, who was serving me today did amazing job. Nice, friendly and attentive. 5 starts to her😊

Our waitress Justyna was very attentive and the food was good.

A massive thank you to Justyne, Service was very quick and easy, and we were greeted with a smile! Food came out piping hot and exactly what we ordered. Thank you!