Frankie and Benny's in North West Leicestershire

They have a big breakfast for £13.50, but they charge you for toasts £3! And for coffee another £4, so I ended up paying over 20 quid for the breakfast. I barely even ate the toasts because the breakfast already comes with 2 different types of fried potatoes - why the waiter even asked me whether I wanted toasts? Lol Coffee wasn't hot.

Me and Jane fly regular from EMA and we would both like to thank both Lynn who is always very nice and Raf who served us last time and was also very, very nice. You have two really lovely staff there guys.

We are regular visitors to Frankie and Bennys at EMA and every single time we visit we are met with a warm friendly welcome from Lynn. She is the face of Frankie & Bennys. She is polite, friendly and efficient. Thank you Lynn. We look forward to having breakfast on our monthly trips from EMA to get the warm smile from Lynn 😊 xx

I came in before my flight. The staff were friendly and professional. My food was amazing. Thanks guys!

Staff friendly and relaxed hot food and perfectly cooked delicious Expresso martini fabulous start to my holiday thank you Charley for the little chat

Great service from Rafal. Nice food

Rafal, a great example for what amazing customer service looks like - 10/10 - thank you Rafal

Regal was great, Thankyou for such pleasant service :-)

Food was great. Our waiter, Rafal, was very attentive

Our server Adrian was excellent 👍

Nice breakfast, very quick and prompt service. Rafal who served us was very friendly and made us feel very welcome before out holidays

Rafal just brilliant. He is an absolute credit to your team. So friendly, helpful and really funny.

Server was very helpful, rafal. Friendly and promptly

Fabulous service from Adrian at EMA

Rafals service +tea and breakfast pretty dammmm good 👍

Rafel was friendly and polite and efficient.

First time using this restaurant in East mids airport. Rafel was very helpful and attentive. Very good service Our food arrived quickly and was lovely the plates were hot but the food could have done with being a bit warmer Overall a great experience

Just wanted to say great food had an early morning flight to Benidorm. Lynn was fantastic friendly service was spot on.

Lovely breakfast before our holiday. Felt good value for money! Rafal was friendly, attentive and very accomodating. Excellent service from Rafal

Everyone was really friendly. Our waiter Rafal was lovely and attentive. Everyone was awesome with our 11 month old.

Rafal was brilliant, quick and efficient. The food came in great time and was piping hot. Was great to have Frankie and Bennies as the last few times I have been it’s been shut. Thanks Rafal for kick starting our holiday!

Rafal was fabulous, so polite Steph

Rafal was so friendly and extremely helpful. Credit to your company.

Rafal is a lovely man which was a great start to our holiday. Will visit again, thanks Rafal

Disappointing lack of gluten free options. No gluten free pizza bases available. Our server Rafal was very helpful and tried his best to find a suitable choice. Atmosphere is what you would expect from an airport outlet.

Was flying out Saturday and had breakfast at Frankie’s and it was a lovely start to the holiday! The service was great and food better

Rafal was incredibly helpful when we travelled with our newborn baby

We have been waited on by Rafa he amazing very lovely gent taking care of all our needs make our visit amazing keep smashing it

Rafal our waiter was lovely. The lady who showed us to our table was also friendly. Great service for early morning. Thank you.

Our server Rafal was funny, charismatic and welcoming. The service was quick, and food was tasty. The best part was the tap water- ice cold with lemon - perfectly refreshing. Special thanks to the chefs aswell. Would recommend

Rafal was great, very upbeat and accommodating with extras we ordered. Thanks

Feel very looked after as a single traveler my waiter Rafal was so welcoming, attentive, kind and funny! Made my day 🥰 and the food wash lush too 👌

Rafel is one of the loveliest waiters I’ve ever had. So friendly and smiley especially so early in the morning, nothing was too much to ask and went above and beyond to look after our little one!

At what should be the start of a enjoyable week away to be met by grumpy staff who got narked because I pointed out the seat suggested was not suitable for my mobility aid and would block the entrance (health/safety issue) to the stone cold and meagre in size bacon sandwiches which were sent back to be recooked to the tea cup arriving on a plate and told we've run out of saucers so it's all we had to the high price of this attempt to relax before flying it was a total unmitigated disaster. Never again Frankie & Benny's you should hang your head in shame. I don't mind paying higher prices at airports but do expect good service & food for it.

Harry, our server, was absolutely wonderful! So polite and made sure we had everything we needed! Such a fabulous experience

Henry was great today, busy in the airport but he made sure every table had what they needed and was super friendly. Food was nice 🙂 bit of a wait on drinks coming out but busy day and we weren't in a rush so no big deal.

Rafel the Waiter service was excellent

Great service from Harry. Good food

Food was Luke warm but service was great. Adele was very attentive and helpful

Great experience, friendly staff. Our superb server was Rafal

Rafal was lovely so friendly nothing was a problem an asset to you.

Awful Stood patiently waiting to be seated just to be completely ignored by 2 members of staff that seemed so disinterested in being there. Went Burger King instead and had a great meal served by attentive staff.

I can't rate the food as we sat for nearlg 30 minutes without even being served drinks. Same for the table next to us. After we asked to be served we were informed that all their serving staff were on the toilet! Appalling for a busy airport to just not be up to scratch. The restaurant was quiet too and could tell why after. We left and went to castle rock which was much better.

Harry was a lovely waiter and very friendly

Good food and brilliant service! Rafal was a fabulous server

Rafal was amazing! Made our experience 10x better!! Xx

Rafal was. Dry pleasant at 5 in the morning

Ordered a Big Breakfast which came on the biggest plate I have ever seen! 10 hours on and I'm still full. Just a pity it wasn't hot enough. Rafal who served me was friendly and efficient.

Great pre-flight food and fantastic service, particularly from Charley - Being a nervous flyer Charley ensured the food order came out promptly and was incredibly patient throughout

Served by Rafal .Very pleasant and kind guy.Food was not bad,but service made the difference. Thank you Rafal

Charley is an absolute star, so warm genuine and caring - love her!! Great experience - quick turnaround- nice food - thank you xxx

Justyna, who was serving me today did amazing job. Nice, friendly and attentive. 5 starts to her😊

Our waitress Justyna was very attentive and the food was good.

Our server Charley was excellent, she took the time to talk to us and made us feel incredibly welcome. She’s possibly the best server we’ve ever had and should definitely get a substantial pay rise, we’ve just booked another holiday so we can come back to the airport to be served by her again.

A massive thank you to Justyne, Service was very quick and easy, and we were greeted with a smile! Food came out piping hot and exactly what we ordered. Thank you!

Waiting for a flight to go on holiday. Brilliant service from Charley 😁

We had excellent service from Millie May at East Midlands Airport. I had lasagne, my husband had spag bol, which came out like spaghetti with dishwater. Millie May promptly sorted this for us, a new dish was delivered and looked and tasted as it should. My lasagne was lovely. I have to say Millie May was a credit to your company.

Charlotte Hancock was probably the best server I have ever experienced. Her whit and helpful nature really made a great start to our holiday. I’m sure most people don’t bother to spend the time writing a review and usually I don’t either but this girl was worth me taking 5 minutes to say how great she was.

Had the waiter Rafal serving us and we had no issues at all , lovely guy and very polite and very efficient

Alex is the best server in the world!!

Alex was fantastic and very attentive

Alex my waitress was very polite and professional. Full marks!

Our meal was really nice and our server Alex was lovely and friendly. Will definitely be back next time we are at East Midlands Airport

Quick service, lots of swaps to the order by our party but Rafal handled it excellently and brought a friendly smile and welcoming atmosphere. Thanks Rafal!

Our waitress was justyna, and she was so lovely and attentive! Food was good and service was quick! Thankyou :)

lovely service from justyna who was very friendly !

Great service, great food, especially from justyne!

Food came quickly and tasty. Great service from Rafel 😎

Our holiday started at 4am and it was no trouble for Rafal. He was lovely, helpful and had a laugh with us. Great start to the holiday - thanks again Rafal :)

Rafel was brilliant! Very entertaining & helpful

We were served by Molly on friday at east midlands and she was fantastic! sweet and attentive always checking if everything was okay she made the eating out experience lovely throughout all!

Rafal was brillant. Quick service, pleasant and a great smile. Amazing hair too☺️

Alex was amazing, perfect waitress, please ask for Alex xx

Alex is very attentive, grateful for his attention

Pleasant staff - corporate food

Alex our server was friendly an professional excellent work

Alex our server was very friendly and prompt. Breakfast was great.

Alex was very helpful and friendly today

Molly is a very nice server very helpful however the manager Lewis is rude and arrogant, made me feel unwelcome and I was upset afterwards

Very nice place and lovely service Molly is so helpful and kind would highly recommend to eat

Quick service friendly staff, thankyou Adele

Lovely staff, Adele and lady on reception very welcoming

Very good service and the waitress Alex was very good

Alex was great. Got us fed good food quickly and efficiently.

the burgers we had werent anything special, probably better at mcdonalds but our waitress Molly was excellent & helped us all the way +++++++++

Alex was a lovely server, she was attentive and friendly.

Excellent service as usual. Big shout out to Millie May who did a brilliant job 👏

Millie May was an outstanding and happy host

Excellent service by Molly and Great food

We were served by Millie-may. She was brilliant!

Alex , was polite and effecient, good was expensive but nice

Nice way to start the holiday. Shannon was the perfect host. Thank you.

Prompt service, food lovely thank you

Our waiter Rafal was friendly and helpful providing us with excellent service. Five stars!

Not been to F&Bs for a while. Food was ok. Service was great. Thanks

Alex was the lady who served us , she made the visit really enjoyable and when I asked for extras this was done with a smile .

Millie our server was very polite & friendly. Food was lovely

Alex was very pleasant and very efficient

Millie was very polite and helpful

Great service and surprisingly tasty food. Thank you 😊