Frankie and Benny's in Glasgow City

Poor service, limited choice due to stock shortage at 4am - aye right! Poorest rolls I have ever been presented with, small & frozen (Glasgow is renowned for quality rolls) what a let down - rubbish value!

Came here to start our holiday. Food looks good on paper. I got the Po’boy sandwich steak and mustard. At almost £16 that’s what it was. Just as well I ordered a side of onion rings. At least that filled a space. The steak was ok but quite a bit of gristle . But not worth the price. I’ve had a better steak sandwich. Then there was the chicken pie and mash. It came with rock hard veg 1 piece broccoli and 1 small but of cauliflower. The half chicken and chips was next. The chicken was quite dry. The whole lot was vastly overpriced. I would expect that in central London and not the weeg airport . Really disappointed and a reminder for me not to go back there

Food arrived cold. Server changed some items without an apology. Meatball were tasteless, no hint of an Italian sauce, just mince literally! My husband had the classic cheese burger. Small tasteless burger on a stale bun with cold chips. Only reason this was not a zero rating is that the chocolate brownie was good. My husband had 2 beers and I had 1 cola. Price for the worst meal I’ve had this year was an eye watering £64.60.

Friendly and hospitable welcome by Matthew, professional yet relaxed, which is nice in the morning. Really good service overall and worthy of comment. Staff working hard, with heads up and looking after customers properly. Well done.

Had breakfast it was really good couldn’t fault it Really quick service staff really attentive (Andreia) Would definitely dine again Bon voyage on our next trip Regards Gail

Poor lunch were I was charged £17.90 for a meatball meatfeast with a total of 3(Three) meatballs the size of marbles, although we were a couple my order was 10 mins before my partners & my side of chips were also 10 mins after my Meatfeast?? Meatfeast was definitely the Wrong title for this meal & Very Overpriced for the portion. 👎👎👎👎👎

Was very quiet when we arrived. No wonder! Loads of things not available, sky high prices, appalling food. Only bright spot was the excellent waitress who appeared embarrassed at the situation. Complete rubbish, go somewhere else.

Waiting in big queue outside for 10 minutes, restaurant is heavily under staffed (bad management) impatient person end of queue seats himself and notifies waitress, rather than asking person to wait in the queue she serves him. Ridiculous. No wonder this place is going bust!!! Last year they had ran out of sausages and coffee by 6am.

I have just had breakfast full English here and it was shocking. Cold plate and freezing beans the bacon was really a slice of fat. I had to have egg recooked. The female server was absolutely delightful and apologized but it is the responsibility of the staff who are cooking they are obviously not chef's who take the job seriously,I'm so disappointed definitely no return visit for me.

The restaurant isn’t always full but yet you are left waiting at the front to be seated. Then after that it takes a long time for someone to serve you. This has been the case the last few times i have been in the airport. Very expensive and slow. We actually got up and left one of the times as it was getting right to make the plane!

Ordered omelette to be told that there couldn’t make it however they could scrambled egg . Scrambled eggs had to be sent back because they were freezing . They told us that it was egg, didn’t smell or taste like egg .

Went in for breakfast was told they had no pancakes so ordered the big one only to be told no potato scones and no cubed potatoes so we went for two bacon and egg rolls and two coffees charged us £3.60 for two eggs on the rolls in total £26 your having a laugh won’t be back such a rip off

Queue to get in, dirty tables, limited choice, food was poor. Places like this throw out poor quality knowing they do not rely on return visits as most people might only eat here once per year.

Staff unpleasant, I’m sure however this is due to pressure and being ground down by understaffing by management. Please make the working conditions for your staff better, if you do your service scores will increase! Food is what it is, don’t expect anything fresh or imaginative, but you don’t go here expecting anything more than they deliver

Early morning flight meant find breakfast at 6am So we came to franky and benny's. 1 tea,1 coffee and 2 rolls and link sausage. £8.20 per roll. £22.60 in total Never again will I visit this establishment. The bar at gate 29 will serve a roll and sausage for £5 and even that's steep but you get a drink in that.

Do not eat here service is terrible and food slow in arriving you will miss your flight! It’s slow and the good takes ages to order abs arrive

We stopped off here before our flight and our server was beyond rude to us. We asked for sides and he huffed he then proceeded to shout at customers at the table next to us. He was average height grey hair HORRIBLE attitude. I sent...

I don’t think that any of the staff in that dump have ever eaten in a restaurant. They need training!!! Levels of common sense are zero. I strongly advise for people to not waste time or effort in trying to order anything there. I’m genuinely...

Disgusting food and couldn’t get waiters attention. Sat for 45 mins and couldn’t get my bill. Staff too busy sitting on their phones. Would give 0 if I could

We were looking for a nice lunch before flying off on holiday - we always consider iy our first treat. However this was a real disappointment. We had to wait for a while but staff just seemed to be ignoring the lady in front of...

As a solo traveller for the first time it was a bit scary going into the restaurant my own. The lovely Andrew looked after me, checking in regularly that I was okay. When a table of large men was put next to me, he made...

Waited for ever to be seated even though there were 4 empty tables. Eventually got a dirty table after 45 minutes. Had to ask for it to be cleaned, young man thought I’d grown 2 heads. Food took a further 30 minutes and was cold....

Arrived at Glasgow airport with my wife and 1 year old daughter wanted to start our honeymoon with a nice meal was seated left over 30 minutes without a drink eventually came tried to order all day breakfast at 12:15 to be told nothing left...

Stone cold congealed breakfast and not even an offer to change it or not to charge. Not even the right order items.

35 minutes after ordering, with still no food on the table, we gave up and went to catch up flight. This restaurant doesn’t seem to understand that in an airport service needs to be quick.

waited to be seated, waited to order. eventually half our order made it other half still no sign half our later and had to tell them to cancel it and leave. Ridiculous. what didnt make it were basics like chips and garlic bread

The wait to sit down was unforgivable. We waited a length to be greeted at the area you stand at near the door before any staff member acknowledged us, even a hi, won't be long would have been suffice. After eventually growing a beard and...

Visited the restaurant on 27-04-22. @ 1pm. Great food and service. Started from the front door where the young lady hosting was very approachable, smiley and friendly. The same with the other young lady who served the meal. Food was quickly served and very good....

Very impressed with the service and the quality of food here. I was concerned that things would be slow as the restaurant was fairly full and the flight gate was to be called in an hour but quite the opposite I was done (starter and...

You know how in airports, the food is always bad and the prices are high? So here it wasn't like that at all! We had a fantastic vegan lunch at Frnakie and Benny's, the service was exquisite even though they're short on staff, and everything...

Amazing breakfast, and great customer service!! Great prices! Server was extremely helpful friendly & courteous. Will certainly come back ! Thank you

Have looked forward to a breakfast here since before Covid, yesterday's offering was awful. Scrambled eggs with bacon, both arrived speedily, rubber egg eggs, tough bacon, all cold. Waitress very apologetic, one breakfast returned and speedily replaced. Manager went out of her way to say...

Sat down for lunch and was served the best coffee I’d had for the last two months. The food is great, really enjoyable, the staff are on their game, and of course the coffee! I had to have three

Sometimes I forget that I’ve been to F&B before and it’s terrible. The optimist in me still thinks, oh go on, let’s give them another chance! I doubt I’ll be doing that again. Spent the best part of £50 quid which makes you feel even...

This outlet clearly understands the significance of providing “fast food” in the anxiety driven environment of a departure lounge. Quickly shown to table with no need to queue, menus, drinks and orders taken in “jig time”. Beer and cokes went down well. All day breakfast...

Came here for breakfast and had the porridge with sourdough toast and a latte coffee. The toast should have come with marmalade but when it was brought out by the waitress, they only have jam or marmite. Food was very tasty, served hot but I...

Franky & Bennys have cast off the NY/Italian feel of the 1930s, and joined the bright and noisy gastro restaurant. Instead of being different, they are now just a name in the pack. The food, much of it deep fried, the menu much reduced in...

Had some lunch here before flight. We were seated straight away and orders taken. We each had a burger and a beer delivered soon after ordering which is what you want at an airport. The food was warm and tasty and enjoyed

Ana our server Brilliant server Very very professional. Credit to the company for employingher. Thank u

Breakfast Stacker was delicious (lorne sausage instead of link) and the Eggs Royale was a real treat. Our server Ross was very friendly & attentive. A very pleasant experience overall. 👍🏻👍🏻👍🏻👍🏻👍🏻

No machine cash only, then 20 minutes to serve an omelette which I had to leave despite me being only one of very few customers. Shambles.

Great service by Ross this morning for breakfast. Very attentive and genuinely nice guy. Food set us up for the day.

Bars closed for 45 minutes while pouring pints ! 😂 Airport let down is an understatement 🤤 Terrible service lets see how long table service takes 15 minutes & counting place is 50% full at a push !

Hunger won over when sofa shopping at lunchtime and this was within the retail park which meant we didn't need to to far. Our mistake, big time! Chain restaurants are not a favourite of mine, they are mostly generic, boring and lacking in any real...

I just ate a bacon burger at frankie & benny’s at Glasgow Airport. Well guys it was the worse burger in my life. Highly recommended to avoid it!

Tiny portions with grease/oil literally dripping out of my food. Child menu policy a farce with only meal combos allowed, can’t just order a child portion without paying for a drink and dessert for the child whether they (or their parents) want sweets or not....

On route with a work trip the bar sign showed the bar was open aswell we decided to stop here . Having a member of staff representing your company , is a disgrace to all other frankie & bennys resturants He was short , rude...

It was a quiet time of day, and I was shown to a table immediately. The service was a bit slack, especially as it wasn't that busy.The food itself was pretty good - nothing spectacular, as you might expect at such a restaurant. Several drinks...

this place is truly horrific. You'd get better food out of an Iceland Microwave dinner and at least then you could get it fully cooked. We were a party of four, three of the meals were served cold. I had the ribs and Chicken with...

Got a table fairly quickly but waiting a while to be served with other tables that were seated after us being served first. Explained about allergy and was told that THEY CANNOT CHECK INGREDIENTS. ITS AGAINST COMPANY POLICY. A bit different to the morning service....

Dinner on way back home. Nice and clean restaurant and very relaxing to unwind. No draught beers and limited bottle though strawberry daiquiri and gin with cherry lovely. Steak cooked well, though silly knife as per airport standard. Mac and cheese disappointing, not a main...

This is in the airport so of course you know the prices are higher than normal, was charged £3.30 for a soft drink! I ordered calamari which was deep fried until it was hard and crispy so had no taste and nearly broke my teeth,...

Great menu , food choice , friendly staff and polite which makes a vist enjoyable, just a shame the food was a little cold but edable.

Pleasant enough surrounding. Service mediocre, forgot our side of fries and by the time it arrived the pizza was no longer warm but still charged for it. Mum said Carbonna was beautiful. I found supposedly new spicy burger rather bland and at £14 + for...

Disappointing service and waited ages to be served only to be told that there were still 3 tables in front of me! I am in an airport and under tight time schedule. I hadn't eaten for most of the day or else I would not...

I have eaten countless number of hamburgers all over the world. The hamburger at Frankie and Benny’s is by far the worst in the world. I politely complained which was not a good idea because I’m still waiting on my second beer which has taken...

I wish I hadn't. To start with I ordered a steak and chips with onions. Asked for the steak the way I like it (very well done), after 3 times of telling them I couldn't have it the way it was I was told the...

‘Crispy potato skins’ the menu said. I got three halves of microwaved potatoes with some melted cheese on top. I wasn’t expecting a gourmet dish (it’s not priced at that level), but I was expecting better than that. Just really poor quality food coupled with...

I went to this restaurant for a salad. That was the worst salad of my life. Only leaves and sauce. How you dare to call this a salad?! It took ages to get my ‘salad’ as well. Service was oke but very slow. Don’t go...

OMG! Seriously?? Wait to be served with an attitude! Beira flat. Vino is watered down! Bloody foods cold! Extra chillies? No flavour! Just dont. If you have read this far, save your own life. Don't eat here.

Service was friendly but slow. Fish was not good quality. Cannot in all honesty recommend this one. We asked for no tartare sauce on both but there it was on the plate anyway.

Visited a couple of times this month because of shopping. Really good service and good food at a decent price. Lovely surroundings to. I know it’s a chain restaurant but I really enjoyed it.

Asked for two omelettes but told nothing available from the all day breakfast menu. No reason as to why. Went elsewhere

Arrived at Glasgow airport for a late morning flight and ventured in here for breakfast with my wife.The initial greeting by the host was super friendly and he quickly escorted us to a table.The restaurant was more than half empty. A female server then appeared with not even a hello but rather “what can I get you?”We ordered coffee and juice which arrived soon after. We then ordered breakfast and wondered why our server seemed to lack the basic “people skills” one would expect in the restaurant business.When the food arrived, the server simply put it on the table and walked away, without asking if we needed anything.I finally flagged her down to ask for some sugar for the coffee. She brought it back then quickly left again. We then flagged down the original host, who at least asked if everything was ok at which time we requested some ketchup.During the course of our meal, our server made several passes without even asking how everything was or if we needed anything else.While still in the middle of our meals, she suddenly appeared and drops the plastic bill tray on the table, stating “here you go!” before leaving.My wife and I looked t each other in shock thinking “what was that?”Suffice to say, we were beyond irritated by this experience, finished our meals and quickly left. This server completely ruined what should have been a pleasant experience. What we couldn’t understand was the place wasn’t even busy so what was the rush in tossing the bill down while we were still eating? Not sure if she was having a bad day or not but there was simply no excuse for that type of service. To be fair, I gave this place 2 stars specifically for the nice host we encountered and the food at least being ok.

Visited here for lunch prior to a flight. Very busy restaurant however if you say your in a rush you can get served quicker. Slightly dearer given its on the airport but by far the nicest food in the airport

Service was completely rude and unprofessional. Awful way to start a holiday with the horrific service.

Family of 5 (3 kids) popped in for a cooked breakfast before we boarded the plane on our holidays. Despite some bad reviews I've read on here we had a great experience. The breakfasts were delicious and small portions were available for the kids with 4 items. Service was fast and pleasant and as always in F&B;'s we love the catchy 60's music. Departure times on screens throughout so you can keep up to date on flight details. Thoroughly enjoyed it.

Called in here for brekkie before our early flight and to be fair it was a lot better than the last time Then again you cannot go wrong with eggs and tea which done the job Great service and brekkie

Catherine & the team at F & B paisley are fantastic! Food is lovely, the staff are warm & friendly, it’s always a great family night out!

This provided a surprise for us during flight delays; unexpected due to previous experiences in another franchise.

Came here after poor experience at Wetherspoons on last visit to airport. Much better here, particularly in terms of service/cleanliness. Got seats straight away, went for the American breakfast which was just right in terms of quantity. Bottled beer was horrible, though that's just my taste. Will be back next time.

Awful service and food made a booking for 5.30 pm food did not arrive till 7 pm when it arrived was cold and inedible a meal was sent back only for it to be dried out in a microwave and returned

Had breakfast here this morning before our flight and it was nice. Served quickly and staff very pleasant. We both had the pancakes, bacon and maple syrup - pancakes were nice and fluffy, bacon good and the price was £7.50 per person. We both had tea and again it was good. We were quite satisfied and spent about an hour here. A good start to the day!

Very acceptable standard of breakfast was served before my morning flight - eggs benedict and porridge all up to the expected standard. Consistent with previous experience and commented upon by many reviewers, the service staff maintain a very positive sense of style - very helpful with a genuine aim to please, a bit of fun, appropriate banter and always attentive. Staff training and attitude seems high on F&Bs; agenda at Glasgow Airport - and it shows (my experiences).

Staff were all brilliant. Food and drink was very expensive, and our burgers were cold when served to us. Should be better I'm afraid.

I dined in F&B; before my flight early Monday morning and I received the best service from my waiter Alan.

Amazing food and lovely friendly staff great service from Ashley. Would highly recommend for a relaxing meal

I thought I would try Frankie and Benny’s as I was waiting for a flight and was warmly welcomed by the front of house staff which is always promising. I ordered the 8oz sirloin and unfortunately a fue things were disappointing. The steak was cooked to my liking but the sides were very small. I got not even half a tomato I’d say even just a quarter with mixed herbs sprinkled on top and the smallest portobello mushroom I have ever seen. I also only got 2 small onion rings and to be honest if I’m paying £18.95 for a dish I expect a whole tomato and a decent sized mushroom. The rest of the meal was good and the service was impeccable!

I should probably have known better than order a steak at this restaurant but at Glasgow Airport it was the nearest I could get to fine dining!

Had a meal and a few drinks here before our holiday. Have to say the staff here are superb we were really impressed on their friendliness and helpfulness , this is a well managed restaurant we will certainly return . Thank you so much for your hospitality.

Popped in for breakfast earlier this month before a flight. Served quickly and enjoyed eggs 🍳 Benedict. It is pricey but served a purpose. Staff polite and the place is clean 👍

actually the one in glasgow fort i went and the place has been newly decorated i love the new style it has its fresh clean and the food menu has been tweeked and changed but again i like that , me and my partner and our baby girl all went on a date night here food was lush service was fab freindly calm atmosphere highly recommend my fave place for a steak and it was perfect

Tiny portions drink very expensive. Will not visit again. Went home and made dinner, that was after a 2 course meal in Braehead restaurant

I enjoyed my meal (All American Breakfast) and was even promptly given maple syrup when I asked for it. Ordered a mimosa which was very overpriced but I guess I knew that going in. Dinner was tasty!! I really liked the eggs which was surprising and the quantity was really good (definitely left full). My waiter was not very attentive to me or anyone around me, not really sure what he was doing. However, for an airport restaurant I thought it was good. Would probably eat there again (just not from the bar).

Once again an airport food venue has failed spectacularly. The staff front of house are great, I tipped them. The food was terrible, probably the worst burger I've ever eaten, and I've eaten in some pretty bad places over the years. The 15 minute menu might be the problem. I didn't ask for it in 15 minutes, but my guess is the burger I had was ready, and being kept warm for a very long time. I should have sent it back, and I'm now wishing I did. I will learn not to eat at the airport, but I keep thinking that they can't all be so bad. The only positive thing is that my boss is paying, I'm going to put the indigestion medication on his tab too.

They offer a "fifteen minute" guarantee until you get to the front of the queue (not because they were busy, it's just that the staff totally ignored people waiting at the entrance) and they then tell you that food will take at least 25 minutes.

The food was ok, staff and the manager guy really friendly, nice atmosphere. Definitively comming back.

Avoid this restaurant as their customer service is shocking! We ordered 2 pizza's and waited 50 mins before eventually walking out! No one even came over to apologise for the delay instead just stood and looked at people and talked between themselves! It was the same for all the customers. Where was the manager? Clearly not doing their job to keep customers informed! Eventually we saw the pizza that another table had ordered - i'm glad i didn't wait for it as it looked very unappetising with hardly any toppings on it!!

Good food good prices have been good amount of times last year .,...all was happy with the food ... staff always vey happy to serve .

because it is an airport restaurant you do not expect too much..but the food is poor standard..does not even compare to frozen meals from Iceland..as for the service..it is useless..do not bother

I have Never had so bad service. Waiters were very unfriendly and not ready to take orders. Possibly the worst quality you could think of in an airport!! Would rather go to wending machine

I purchased a lasagne as I had a long flight ahead of me and didn’t want to eat the plane food - this was just like plane food but in a bigger serve.

Always go in here before our holiday flight!

It is a restaurant in an airport. Food is the same mass produced stuff you get everywhere but service is efficient and it does it’s job well enough. Wouldn’t go here if I wasn’t a captive audience but for a pre flight meal it’s fine

Lasagne was amazing best I’ve had portions are big well worth the money and staff are lovely very friendly

Returning to Gatwick from Glasgow, we set out to find some late lunch in the airport and discovered Frankie and Bennys.

Stopped at F&B; at 6am for some breakfast before our flight. We were greeted by a lovely, smiley member of staff who very quickly seated us at a booth and took our order. The food arrived within 10-15mins of ordering and was very hot and the pancakes were freshly made to order. Our waiter (Liam) was absolutely fantastic. He was very attentive and had a great knowledge of the menu. His bubbly outgoing personality definitely made a massive difference to our experience.

Came for breakie before are flight, food was quick and tasty. Me and my better half was served by Liam, great Service, prompt and on point

Went for lunch here on a Saturday afternoon. The restaurant was quiet but the service was really slow. The impression I got was that the staff could not be bothered. I can only speak for my meal but I know the others at the table didn’t enjoy theirs either. I had a vegan beetroot and quinoa burger with a side salad instead of fries. The bun was dry as was the burger. The salad was drenched in so much dressing I couldn’t eat it. I expected to be asked if I actually wanted dressing before it was covered. The food wasn’t particularly warm and I think it had all sat for a while before it was served, It really wasn’t an enjoyable experience. I’m not sure what Frankie and Bennys are thinking with their new look menu. I personally think it looks cheap but without the prices to match. When it came to the bill I had to go and find someone to pay it. It’s not really the service I expected. There are plenty of other places to eat in the area. Maybe we were just unfortunate but I personally would not go back nor would I recommend.

My wife and I sat down for breakfast for an early flight, the cafe was quite we sat for 10 minutes inside near the bar area, eventually some block with a crabbit fizz face ldroped menues on the table, attitude was rotted, food to ages and as expected was dire, the egg and bagle you could hit off the wall, we waited 20 minutes for a fresh oarnge juice and that was asking them after 10 minutes just how long it takes to get a fresh oarnge.I was foolish to pay, the crabitt waiter said he would get his manager, without us even asking. Must be the worst place ever.........and the crabit waiter should be in the kitchen out the road of the paying public.........this was around 5:30am on Monday the 3rd Sept 2018...................so Frankie & Benny's best check back who was on that morning and get some badly needed staff trainning.