Forge Dam Cafe in Sheffield

The pub itself is what you want from a traditional establishment. The atmosphere is good. Been visiting here for many years, both for food and drinks. Visited tonight for drinks with family, and it was quite visible how many customers had just drinks? For years we visited to both eat and drink, but now just for drinks? The food over the past couple of years has been awful, from burnt pizza to dry burgers etc. I was shocked but not surprised how few people were eating? It’s not a cheap establishment and has steadily declined over the past couple of years? It’s such a shame as the pub is great and the staff are lovely.

Popped into this branch before Treason at Sheffield Lyceum. Was very busy on first attempt, so came back. 3 staff on duty, too busy talking amongst themselves to get our order correct. There was no offer of a plate for a cold sandwich & then our Americanos were "forgotten". Watched a member of staff clean the rim of a mug with a napkin that had not been cleaned properly by the dishwasher instead of returning it to the dishwasher. When our coffee was finally done, it came with no milk, which I then had to ask for. There were also uncleaned tables & plates left by the public where coffee was collected presumably because staff had not cleaned tables quickly enough. Whoever manages this branch seriously need to look at customer service because it was non-existent. Dare I say they need to implement the kind of training that other coffee shops have?

This place has turned into an absolute joke. The queue times are ridiculous and half the time there is only 2 people on, one taking orders and one making the drinks. Now they have changed their opening times and if you are seeing a movie after 7.30 you can't get a coffee now. We used to persevere because we like the coffee however the final nail in the coffin was the price increase! £7 for a venti cold brew! £7! however if you drive to meadowhall just around the corner you can have the same drink for £5.75! It's an absolute rip off! We will no longer be going!

Got my order completely wrong and gave my vegetarian wife a ham and cheese toastie. Absolutely raging with these idiots.