Flaming Grill / Priors Lodge in Rugby

Ordered in app. Drinks arrived quickly. Food came in good time. Efficient and friendly staff. Service excellent. Good lovely. Totally enjoyed the experience.

The service we received was great food came quickly and was very good definitely go again soon .staff very friendly and very helpful .

The staff went above and beyond. They were very professional, polite and on the ball. It was my sons birthday and they helped bring his cake out. A staff member helped us with our order as one person didn't want cheese on a burger and there is no choice to remove on the app, we put the order through and he sorted it out with the kitchen. The food was delicious and hot and excellent value for money, will definitely be visiting again very soon

It was my sons 40th and my 1st time out leaving the house in 4yrs as I have agoraphobia since 2020 and my mum dying.. But I wanted to make my son's birthday special.. I phoned and warned the staff I may not make it.. I hadn't told my son I was going..we was both so emotional.. The staff was amazing so kind and supportive and the food was wonderful.. In all an amazing night.. We was seated in a secluded area so I felt safe.. So I thank them all very much 😍

Me and my family of 18 had a great experience here, food was lovely and came out quickly, we we’re celebrating my granddads retirement and was such a nice meal and experience.

Staff were on top of everything and was all round a good atmosphere and experience, The manager on during the game was making sure everything was done. Would 100% come again and recommend any one and their dog to come!

Food was excellent and very hot staff are so pleasant and always smiling so well done to you all, will return again with family and friends

Big up the priors lodge!!! All staff are lovely and helpful (especially Tony), and always a lovely atmosphere in the pub!!! Will be back

Can’t fault this pub,staff service excellent, especially Katie nothing was to much trouble for them. food was served with aplomb. Presentation of food was on point. Would highly recommend coming to this establishment will definitely come back. On a plus side on a Sunday there is a quiz night as well.

So from the start I have loved this place for many years and visited so many times last summer to drink and dine in the garden, but something has changed and sadly not for the good! We visited on Saturday 11th of May on a beautiful hot and sunny afternoon what could be better than sitting in the Priorslee beer garden for lunch and some beers & wine? After finding a table the family on the next table said to our group said laughing I hope you have bought a sandwich from home? as you won't be eating out here in the sun, he went on to explain that he queued at the bar with his order to be told that the Pub no longer serves food outside but he could take drinks "WHAT" or is it just me? Anyway to check thing for myself I ventured inside which was red hot and so tatty and run down, but upon spotting a large bar que and just one poor person serving we decided to give up and go to a more professional establishment. As I stated at the beginning we have always loved this place but now gone down hill considerably, such a shame.

We come here every Wednesday to do our paperwork whilst having a bite to eat and a drink. Must say the staff are lovely. They all go above and beyond. We mainly get served by Suzi, Janey & Stevie, although the odd occasion a different staff member is on, they are also in the same ilk as the others. We always have a great meal, cooked well and great portions, and it’s relaxed and friendly throughout the pub. Ive never been here and not welcomed with a smile, and we always leave feeling we have had great value for money. Definitely worth coming for a lunch when you are looking for a good meal that’s served quickily. Thankyou to all the team that makes doing our dreaded paperwork that bit easier 👍🏻

pub located next to lake where every human walks there dogs and maybe stops by the pub to get food at this pub... nothing out of the ordinary here... the tables outside numbered and its a sunny bank holiday monday no wind no wet no reason to not be outside.. you would think they would be serving food outside knowing how stuffy and overpopulated it was inside because it was rammed.. there suggestion was for us to bring our dogs inside where other dogs in there might not get along with my dogs but thats fine as long as they can control us its weird its sunny and nice weather why am i being forced to sit inside with my animals and what was the reason they couldnt bring the food outside again?? its 10 metre further and the door from kitchen is right next to outside its actually less distance to bring the food out instead .. its sunny what are we doing here its not raining its my life i can sit where i want with my food that i pay for? why are we making it awkward and throwing away £70 worth of family food just because you cant be bother to walk 10metre in the other direction doesnt make any logical sense from a business perspective and after being refused service now i wonder how many people have been refused service because they wanted to eat outside on a sunny day hahahah anyway.. lesson learnt dont support your local business because they dont want to make any money or act as a business whatsoever probably the council restricting them or just petty excuses or laziness overall 1 star very dissapointing cant sit in the beer garden on a hot day with my food WOW if your understaffed i know hire more staff you would of made more money and been able to pay the staff by catering to customer who want to eat outside on a hot day that you refused??? just a thought for anyone with any concious human who is business minded would of catered knowing how much money they lost and im sure the bartender / manager who told me doesnt have a clue about business ethics thats why he turned away family of 5 with money ready to spend.. discusting

Me and my husband came to this restaurant on 28th April 2024 after visiting it a few times previously. We arrived at just gone 12pm for some lunch, we were seated by one of the waitresses on number 18 but were told we had to leave by 2pm as they had a table booked. I ordered a millionaire burger and my husband ordered the southern state spice at the till at around 12:20pm. When the food arrived (12:50pm-1pm) after digging in my husband realised that his burger which should have been a chicken burger was in fact a beef burger. We had already waited a while for the food and due to my husband already had started eating it, he didn’t want to return it and cause a scene and be any trouble to anyone and also he wanted us to both eat together, and the fact that we were told we had to give the table up by 2pm which meant he would of had to rush his food if he had of returned it. When the waitress came over to check that everything was ok with the food, I told her about the issue and that my husband had received the wrong item that he had ordered, she apologised and said she would be back after speaking to her manager. At this point the restaurant had started getting busy and well, we never seen the waitress again to resolve the issue, we wasn’t even offered for the burger to be replaced with the correct one, which the offer would of atleast been nice. No manager approached our table, no other waitress approached our table. In fact we were sat their for a extra 20 minutes after we had finished our meal waiting for someone to atleast clear our plates from the table but it was as if they avoided our table completely as their was several waitresses/managers that walked past us after we had finished. Even when we were leaving, we walked past the same waitress who we had raised the issue with and she didn’t even say bye. We started eating here regular the year as it’s our local pub/restaurant and we find it very relaxing and the customer service to be amazing but today was really awful and felt like we were completely ignored after raising a issue. If this is the type of customer service you receive after the staff have made a mistake and you politely raise it with them, I will not be returning again.

Came for my son's 14th birthday, family celebration so 14 of us. I rang the day before to book the table & the lady I spoke to (Lucy) was very attentive & polite. I did make everyone pre-order as just easier as everyone can digest the menu at ease & I know how hard it can be sometimes with a big party. We did make a couple if amends when we arrived this evening, but the staff were more than helpful with this. The food was fab, came out hot & very tasty- every one of us were so pleased. So just wanted to say thank you to all the staff for making my son's birthday an enjoyable one. Keep up the good work 👏

Hey firstly I just want to point out that this year I have lived in priorslee for 25 year and the priorslee lodge is my local pub this whole time . The current staff are very loyal and kind people . Past and present and always had a very good rapport with them and they are trying to do their best to hit the Green King expectations. But I will say that there a few downfalls to this, being under staffed and having to run like crazy to be able to serve all the customers that come through. Grateful to Ungrateful customer they do what they can, But I do really think it's time for a change . The whole place is very out dated and in need of a full revamping. When I first moved to the area me and my family would come up and sit in the beer garden and be able to look out over the lake. Now it's just overgrown and muddy to enter the pub. With the price of drinks and food going up , you would expect for there to be a more of a fresher modern look with the amount of money that you have to spend in this establishment. Will also point out that the place could do with more events ,sport promotions !and sport activities in the venue. Seeing as darts has picked up again and people wanting something to do whist at the pub. I would strongly reonnend in putting some money back into this pub for a fresh face. Kind regards

I drove 15 miles to find the exterior of The Priorslee looking no better than the worst shed. Get inside tripping over a crumbling shreshold to find a miserable young woman on her own behind the bar. At the least she should have mentioned, as it was Friday, that there was no fish of any kind on the premises. To and fro from table as there didn’t seem to be any staff apart from the young woman. Ordered the gammon for two, which was nice. The other two ladies went for the beef and ale pie. So much pastry, they dragged the inside of it onto the plate, one had 3 tiny pieces of meat the other exactly 6 pieces. They did say the gravy was a lovely flavour. Then to top it off drinks. Soft drinks ok, we wanted water also, that was to help ourselves, the glasses stuck to the tray, picked out two that were stacked and they were all filthy. The tables were dirty and I don’t even want to mention the cobwebs. The toilets seemed ok apart from a seat falling off. Seemed clean and modern. Stupidly I paid for this not wanting to make a scene. Never again. When I think how lovely it was years ago with the name Priors Lodge. Now it’s Greene King…get it sorted. Kathryn, Shrewsbury.

Had 2 steak meals and the steak was un edible full of sinu , had a bad steak a few weeks ago but thought we'd give it another go , wish we hadn't bothered

I found that it use to be really hit and miss here but me, my partner and little boy gave it another chance early last year and now try to come at least once or twice a month now, the food and service is great I think the lady that normally serves us is called Jane she’s really welcoming and always attentive to everyone’s needs.

Found a tree in my burger, added a lot of flavour. Chips tasted like mushy pees and coke tasted like sweetcorn. Amazing and i enjoyed it very flavour full!

Went for a meal after school, food was very good, tasty, arrived quickly. Served by Janie who we thought was excellent, very friendly, polite, efficient. Nothing was to much trouble. Credit to the pub. Would recommend and will return.

Was so blooming nice! Came for a birthday meal and was really nice! Staff were awesome especially stevie and V and the other prettt lady!!! Nothing was too much and everything was really great!! Thank you !

Where to start.... We were shown to our table. There were 8 of us for a birthday meal. Pub was unusually quiet for a Thursday or so, I thought from past experience here. This place is in desperate need of a refurb.. We were shown to our table, which was underneath a mouldy ceiling, We waited for my nan to arrive before ordering. As she cane up the step. She held onto what she thought was a bannister, which infact was the cutlery/sauce cupboard. There was a nail sticking out, which then cut her finger, She got to the table bleeding. I went to the bar to explain this avoidable incident. I was handed some blue paper towel and a plaster. No offer of help or a health and safety write-up. Next thing, a member of staff came out with a hammer and tapped away at the shape object until it was flush. The lack of care was disgusting. No offer of a drink or an apology. The young staff members also need some customer service experience as it showed it was too much effort to do anything. The meals are not as good as I have experienced here before. I presume new management over the last 18 months or so. Due to the change of atmosphere and quality. The scampi meal is definitely not worth the money, so avoid that. I had a lasagne. Burnt around the edges. Lack of presentation with all meals. I know this might be a minor cut to your company, but this is a 75 year old woman who very rarely gets to go out due to her disabilities and mobility. Which left her in pain!! The general quality of your establishment, food & your staff's attitude of indifference to our discomfort is frankly unacceptable and effectively ruined what should have been a lovely evening.

Brilliant Ambience amazing activity. Only fault would be the staffs approachability could smile more. Overall very good place

Booked a buffet to follow a funeral. Staff were kind and attentive and the food and drinks were very good. We were allotted a separate raised area so we had some privacy from other guests.

Absolutely fantastic food & great service everyone was lovely and very welcoming, I definitely advise anyone to come here.

A fantastic location and great atmosphere. We came to grab some food after going shopping in Telford. The pub looked very festive and all the staff were very friendly. Food was great, it was nice to have the option to have blue steaks as not...

Great place for a catch up and decent pub food. Food was good and worth the wait, burger was very juicy

Read mixed reviews of this pub restaurant so decided to give it a try. Nice interior staff friendly ordered food from the bar. I had the rib of beef Sunday lunch my sister the normal beef lunch and a selection of chicken and sides for...

We were visiting my husband’s parents and took them for a meal at The Priorslee. What an excellent choice. Even though Katey was rushed off her, with only another cheerful young lady to help her, she was so pleasant, polite and efficient. Katey was greeting,...

Go for the Sizzling Grill that’s ok. Avoid the Sunday roast at all costs, it’s terrible. Tiny burnt roast potatoes and over cooked chewy gristle for meat. Staff are friendly and helpful, good outside space on the summer. You need to book as staff don’t...

We had a good deal on food when we visited this September. Incredibly hot outside but good air-conditioning inside. We had thankfully reserved a table, the pub was very busy - but the staff were accommodating and friendly and showed us to our table. We...

Disgusting that I was asked to pay £50 deposit over the phone as there were 15 adults 3 children when I refused got told there won't be enough food as there delivery was late. The person was going to ring me back as they were...

Food was OK but not amazing, had to wait approx 1 hour for 2 kids meals and 1 adult meal, noticed another table had their food 20 minutes before ours and they had only just arrived at the pub when I had already made our...

Got to the lodge at 8.03 was told the kitchen was closed.been to the lodge a few times only because the staff are friendly, but the menus are always dirty and greasy ,never have full menu or full drinks available. Get new owner but keep...

First of all I must start by saying I didn’t complain to the restaurant therefore not giving them the chance to put things right. I apologise for this but I don’t like conflict and you never know when it comes to food if you complain...

Very disappointed with our visit today my husband’s meal - scampi chips and mushy peas came on a large plate with a small meal on it and the amount of peas which I was told was a portion was pathetic!

Just awful !! Went here for a birthday meal and ordered four meals … two were brought out and the other two 40 minutes later . When I complained all I got was pure attitude off the staff , they couldn’t have cared less ....

Havent been for a good few years. On arrival it was extremely busy! Staff at the door advised us to find an empty table if we could! We did and it hadn’t been wiped down, surrounding tables had dirty crockery etc but we knew the...

Visited the lodge on Monday 20th for a birthday meal, not a great idea. On arrival we were told there would be a small waiting time for food, this was not a problem. Having waited for 35 minutes and still no food, I noticed people...