Flamers Star Kingswood in South Gloucestershire

so bad , food had hair , let alone was 4 hours late and delivery driver was insanely and did not apologise once , complety non cooperative - DO NOT ORDER

AVOID!!!! Where the hell do I even begin?? Waited an hour for cold, slightly stale food. Called the number multiple times and no answers, checked the reviews and saw clearly we weren't the first to have this experience. Called Deliveroo and said there's nothing that can be done. Ordered pizza with extra sweetcorn and was greeted with around 4 peices of sweetcorn on there. Order a cheesecake, it came FROZEN. Straight from the freezer into a box. Couldn't even get a knife through it!! Best bit was the sodding salad.

0 stars if I could!! Ordered from here at 7.30pm, we were still sitting waiting for it late into the evening hours after ordering it. We called the phone number so many times and no one answered. Tried to speak to Deliveroo and they said they can’t do anything about it as flamers star deliver their own orders, so not really sure why they’re even on Deliveroo in the first place. Will be going over to the flamers star shop tomorrow and demanding a refund. Whatever you do, do not order from here - your order won’t be delivered, the phone won’t be answered and they will steal your money

Ordered a simple cheese and chips for collection, the guy was just plain unfriendly and the food cold small portion and undercooked l....

The food was an hour and a half late I tried to contact the shop to find out where the food was and no answer I will be looking for a refund

worst place ever made an order and it never turnt up absolutely fuming send almost £20

I would give them 0 stars if I could. I was expecting a delivery, they took my money and didn’t deliver or even call to say that the delivery wouldn’t be doable, called multiple times and no answer. Uber eats had to refund me. Awful service!!!!

Would give it no stars if I could, absolutely dreadful me and mum waiting over 2 hours for delivery and was vile and made my mum sick tried ringing the restaurant no answer absolutely pathetic AVOID HORRIBLE PLACE

Ordered from here on Mon, food arrived cold, a small bag of chips consisted of about 10 chips, the chicken shish kebab had the smallest cubes of chicken I've ever seen, and when I went to pick the kebab up the pitta bread fell completely apart - not much point of having a kebab!!! Would definitely not recommend this place ever and certainly will not be ordering from here ever again. Disgusted

Didnt receive food.. 18 attempted calls later gave up and requested refund.

Don’t get food from here the place is dirty and the staff and owner is just as dirty food was cold and not cooked properly. This place needs a food hygiene and quality check

Ordered through just eat did not turn up so after many calls of them not answering drove 20 minutes to find out what happened to the order to be treated rudely and my order sitting on the counter even after they said it had been delivered DO NOT ODER FROM HERE

1st order placed, pizza good but garlic mushrooms mixed with something that was definitely not mushrooms! More like cheese balls. After paying £5.28 for garlic mushrooms, expected garlic mushrooms not what was received.. Disappointed this time, but would consider ordering from them again based on friends recommendations

Made an order from this store and after 2 hours nothing arrived. I tried calling the store multiple times with no answer. Terrible service.

we have had a few deliveries and the food was good and delivered on time but the last order never turned up we waited 2hrs and could not get the shop to answer phone and hopefully we can get refund from uber eats

We ordered from Flamers Star through deliveroo this evening. It predicted the arrival time to be 7:25, at 7:40 we had not received our order and we rang multiple times with no response. We contacted deliveroo at 8pm and they were not able to get through to them either. Eventually at 8:10, we got through to someone who said that our food would be 10 mins. The delivery driver did not even apologise for being late. Our food was cold, the garlic bread was chewy and lacked garlic and found a hair in the doner wrap. We will not be ordering again!

The delivery was ok, but the food specifically the kebab A real scam two pieces of lamb and about 4 of chicken, the burgers are not worth it. A real disappointment the food

They’re very bad at delivering orders they haven’t delivered my order and delivroo refused to give my money back even though they told me the restaurant aren’t answering them so don’t order from them

Ordere and never arrived waste of time this place

We ordered a small kebab and a large kabab for delivery and when it came the large kebab was the size of a small like only 2 strands of meat we tried calling for them to fix it like 5 times so we don’t waste are money and had no answer the chips were also soggy we were not having it it’s a complete joke what a rip off

really late and u can’t track tu especially on uber eats

Ordered by Uber eats the burger bun taste rotten definitely not getting anything else from this place

Order food it never came and when I called they didn’t answer and nobody will refund me

Horrible... £7 for a spoon full of chicken doner meat and chips.. this place has really gone down hill.. I year ago, I'd of recommended it as the best kebab house.. Now.. don't bother... Mine was a walk in collection..

Food is generally good and delivery is normally quick. Order via their website.

AVOID. Ordered about 11:40pm on a Saturday. Said they were open on Uber Eats and accepted my order. Uber eats said this order was being delivered by the shop not their courier. Was just told my delivery was coming on Uber app for over 2 hours. Uber app told me to contact the shop for an update and, as per previous reviews, repeated attempts were made to call them with no-one answering. Gave up and went to bed. In the morning saw Uber app says order came in the middle of the night but it didn’t. Thankfully Uber immediately refunded me, but you may not be so lucky looking at previous reviews

Flamers southern fried chicken burgers are delicious! The staff are vibrant and chirpy I love this place!

Would give it a zero review if possible. I ordered food - delivery time was 1 hour 20 mins, which, although poor, I accepted as it was late on a Saturday night. But then the Just eat app said the food was on the way and then said it was delivered - which it wasn't. I tried to contact the restaurant but it was already closed. Absolutely shocking service. I now have to try to get a refund. I should have listened to the previous reviews

Really delicious food, good service, on time.

Best Kebab in Bristol. Love the extra salad and yoghurt mint sauce you can order. Huge chunks of chicken. My partner always has calzone which he loves from here. Never disappointed from food here

Order 20 mins late cold no sauce very dry tried to ring the resteraunt several times no answer wont be ordering again

Missing items in my delivery. I notified the delivery driver and was told he would return with my missing items … I’m still waiting. Awful service for paying customers

Had a really good kebab from here. Was a little put off but some reviews but was impressed. Quality and portion sizes were fair value for money. Staff were pleasant

I ordered a Sirloin Steak amongst other things and the steak was awful, it was mostly bone and fat,i was so disapointed with it ,and it cost over £18 and that was just for the steak meal.awful,never again.

This is my second bad experience from this takeaway. First one food arrived cold and under cooked and now my 2nd experience of this takeaway is just order food a hour ago money gone from my bank and no food deliverd as the shop is now closed 11.30pm . My advice is don't order from the shop. Stay well clear.

Used this takeaway many time always been more than happy, but tonight I was overcharged when paying and still had to argue to get money , then to top it off the donor meat and chips I ordered had a handful of chips for £6.50 and the garlic bread was burnt to toast that it just crumbled to pieces will not be using this place again

The order was over an hour late and cold I tried calling the restaurant 10 times and no one picked up. Will definitely not be ordering from then again...notba happy customer

Ordered on Uber eats and over a hour late not answering their phone worst place ever avoid at all cost

Took over an hour to arrive, way over the “estimated delivery”, food was cold, disgusting and wrong, they put the wrong sauce on my order. And I can’t get a refund. Absolutely terrible. Should be shut down.

Bit late but nothing a microwave and air fryer can do

£40 payment taken from my bank and no food arrived and shop not answering to call.

Do not eat from this place! Just ordered what was meant to be spaghetti carbonara of some sort and ended up with cardboard in with my pasta. Absolutely vile

Food is nice , but portion size Is horrendous! And you can't get hold of the restaurant direct if you have a problem !

Where do I start. Please please please, do not order from this place, the food is disgusting, my jacket patatoe was swimming in hot Mayo and tuna(mostly mayo with no flavour ) my partner had breaded fish with chips, the fish was so black, I thought it was a piece of steak, and the chips were so small. Tried calling them but no answer Never again.

Tried to call wanting to know where my delivery is only waiting 1:50 so far. Expected delivery 45mins. Maybe they could call me to resolve.

Hour and a half delivery and the pizzas come cold and very very oily feel sick after eating 2 slices (proceeded to throw up later that night)

Late delivery, 1/3 of the order missing, dont answer phones, food was cold, had to drive there and complain, asked for money back, wont order from there again, he claimed he had 13 orders waiting to go out, one star is being generous !!!

Please don't ever order from this restaurant. Just a waste of time and money and I'm wondering why they do offer delivery if they can't offer a quality delivery service. The quality of food isn't even good.

Took a chance on Uber Eats at 20 to 11 on a Saturday night. Didn’t even realise that the restaurant was 6/7 miles away and the order arrived on time! Food was really nice, decent 1/4 cheeseburger, really nice pizza, good portion of cheesy chips and gravy and all arrived hot!! Well worth the late night purchase!

Ordered with them and nothing turned up yet said delivered as I watched the location of the driver drive the opposite way terrible service

This place needs to be shut down, absolutely awful food I wouldn't feed it to my dog, also they are impossible to get hold of on the phone

If you want a takeaway which is awful and overpriced then this your place literally if I could give 0 stars I would

We are regulars have been ordering for almost 2 years and cannot fault them. Quick delivery, great pizzas for the value on the meal deal. They got our order wrong once recently, full apology from owner via phone and we had a free order next time. Highly recommend ****

There should an offer of rating zero stars! 1.45hrs was cold. The food portions are absolutely tiny!!! Gutted spent £20 didn’t fill us up as stingy portion size and was cold! Absolutely shocking service! Don’t waste your money. Just eat can’t refund told to contact restaurant direct yet knowbixy ever answers the sodding phone 😡😡😡😡

Disgusting £27 for 2 kebabs 1 small 1 large and 2 small chips large one had half the meat of small kebab chicken burger was missing just eat should be ashamed to be using this takeaway tried to call shop for almost hour no answer

DONT ORDER HERE!!! Ordered here Friday through the Deliveroo app ( have higher rating on that than here ) and didn’t receive my order at all. In contact with the Deliveroo who also confirm that they can’t get ahold of them either and to leave it on their hands. I contact Deliveroo help to again last night to be told that they have told them they delivered my food, I took it and no refund will be required. Deliveroo can’t issue any sort of refund due to the ‘restaurant’ only accepting orders through them. Well I’ve been calling since Friday; 7 calls later they still haven’t picked up. My order cost Atleast £30 so that’s £30 I’m without till I sort this.

I ordered online I would not answer the phone did not receive my answer within time expected waited nearly 2 hours to pay the full price not picky person was nearly a three hour wait unbelievable and horrible food

Wouldn't even give it one star to be honest. Took the money, confirmed the order and NEVER delivered. No answer on the phone etc. Absolutely appalling.

Absolutely shocking ordered from this takeaway and took nearly an hour and half to arrive, food was cold, it was only a pizza, it was soggy and cold when I eventually got it, I rang shop several times with no answer the driver eventually turned up family member mind with no sorry for lateness, was very rude, I will definitely not be using them again, I dont even want to give them one star, really disappointed all round, please don't use peeps!!

Ordered via uber eats, they haven't delivered and won't answer the phone

Didn’t bother delivering the food and wouldn’t pick up the phone but were happy to take the money

Don’t bother ordering it won’t come anyway

Gross !!!!!! stay clear wouldn't feed to my dog ordered over £25 worth of food and it was freezing cold .I then tried to call for half hr and they wouldn't answer there phones !!! .Drove there awful customer service total disgrace said I needed to drive back and bring the cold food back !!!! . I will never waste money again on this vile place and make sure everyone I no stays clear !!!!!! zero star if I could give one !!! Gross !!!!!🤢🤢🤢🤢🤢

Disgusting!! Over an hour late. That’s right 1hour 45mins Uber eats. Supposed to be 20mins. Food arrived cold. No one answers the phone. Food straight in the bin. We all got £20 just to throw in the the bin. Zero stars. absolute rubbish

The worst delivery ever! The portion of a £20 worth meal was tiny, literally 6 bits of dry, tasteless chicken placed on top a pinch of rice. NEVER buy anything from this place!!

If I could give zero, I would, basically waited up over an hour after delivery was supposed to be made, checked online and it said the order was delivered. Clearly it had been sent to the wrong address, I had no missed calls or knocks at the door, I spoke to Deliveroo and because the restaurant said it had been delivered I can not be reimbursed. Which is crazy! I have CCTV footage of no deliveries taking place so I'm waiting to hear from Deliveroos complaints department but so far, NOT GOOD SERVICE

Terrible food, wouldn't feed it to my dog! Had it delivered by uber eats good delivery. But took it back myself!

They are quick always delivery within time scale

Waste time take money never delivered food

Disgusting! Took one bite and it was stone cold! Portion was awful asked for cheese was the smallest amount! STAY AWAY WASTE OF MONEY! Disgusting food awful, disgusted how bad it was! STAY AWAY!

Poor service! Waited over 3hours for food which didnt arrive!! I called the shop over 36times! No one answered the pbone! I ended up ordering elsewhere. Was starving to death!. How unprofessional can a bussiness be!? I wish i had read the reviews here first before ordering. How are you even allowed to run a bussiness when it feels like your talking to a brick wall! You should be ashamed of yourselves! If you cant be bothered to deliver the food or answer phone i wonder what hygeine of the place be like!.

Completely messed up my order and then didn't answer the phone so they have lost mee as a customer

Absolutely disgusting came 2 hours late stone cold they do not answer the phone horrendous service's definitely not worth £30

Waited over an hour for food that never arrived via Deliveroo - absolutely disgusting service with no one answering the phone. Told Deliveroo they shouldn’t advertise them and still waiting on my refund - AVOID AT ALL COSTS -

Order was placed and despite listing 5-25 minutes for arrival, took an hour to arrive and was missing a whole portion of chips and the cheeseburger was missing the cheese, and the portion size was very small, and both the chips that did arrive as well as doner meat were small and not very appetising or had much taste

This takeaway is an absolute joke, ordered £30 worth of food which never showed up, although they’re trying to say it was delivered and don’t even bother trying to call them to ask where order is as they never answer their phone. They were refusing me a refund but because I persevered I have now received one. I can’t review the food as it never arrived but if it’s anything like their service then it’s terrible!

Rang 42 times no answer been waiting 3 hours for a delivery which still hasn't arrived.repoted to bank as fraudulent as taking money and not supplying service.

Never ever ever order from this takeaway. Over 2 hours wait completely wrong food, cold and if you try and complain they do not answer their phones. More dangerous I ordered a specific pizza because of allergies, they sent a pizza that could make me very very ill, if not hospital , be warned, but your health first , dangerous

This is by far the worst takeaway I have ever had, a chicken kebab! I would say was frozen chicken from Iceland and the most dried up piece of nann bread you have ever seen..... a cold cheesy chip wrap and also took just under 2 hours to arrive...never again. Oh and they will not even answer the phone to complain even if you wanted to so do not buy from these people!

I ordered off Uber eats, the wait said 15-30 mins. However they use their own driver so the tracking doesn’t show on Uber eats. After about an hour of waiting I attempted to call the restaurant about 20 times, but no answer. I ended up ordering elsewhere. The driver eventually turned up over an hour after ordering. He hadn’t even come to my door, he was sat in his car expecting me to come and take it off him. I’ve never experienced such poor service and absolutely disgusting food, which was stone cold. I complained to Uber eats who gave me a full refund, but please do not give this company any money, they are a disgusting business (look at all the reviews)

Absolutely disgusting! Ordered over £30 worth of food and can't get over the ridiculous portion. Kids meal had about 5 chips and the chocolate bar was missing. All food was stone cold. It took over a hour to come and when I tried to call them the phone just rings! Only good thing was the can of apple tango. Stay clear.

Nice food but a bit expensive for the portion size

We spent over £30 chips were hard and not cooked enough also cold the kebabs we received we're not what we ordered very disappointing better off having a crisp sandwich.

Dont bother unless you like waiting hours for no food. They DONT answer the phone

Had a number of Kababs from flamers always a large kabab but never know what your going to get…most of the time it’s half a kabab and others it’s just enough…. Never filling … won’t be going back a lot better takeaways in the area.

Terrible food, very small portions and not hot, very unhappy will not be going back again, much better options nearby!

Placed order waiting for an hour and a half yea I know prep so on , got it cold food was uneatable, phone is never answered , so yea late delivery, cold food, bad food

A bad as it gets. Ordered a Calzone through Uber eats and got delivered a standard inedible pizza. Even the dog wouldn't eat it. Shocking and can't even get through on the phone to discuss.

I don't understand why there are so many negative reviews. I had a kebab this evening from here and delivery was fast, the food was still hot (ish), the salad was fresh. My son had the pizza which looked great and he ate it all and aid it was very good.

Ordered food from here. Food just didn't arrive. Rang the restaurant about 15 times and was either 'line busy' or when it did start ringing, nobody picked up. Truly awful customer service

Biggest pile of ****, awful service - I never received my order nor did they pick up any calls from me! Please do research before you buy from scummy places like this as they'll likely con you of your money!

Great fast delivery Georgy and great food

Food was ment to be here at 7.30pm its now 10.30pm and noone will answer the phone don't waste your time or money

Absolutely disgusting 😡😤 Fuming with what they have just delivered. Never had such bad quality food in my life. Literally feel like I've been robbed. Couldn't even finish one thing that was ordered. Will never ever order from this place again, EVER!!!

Ordered food at half 7 and still no sign. Calls are not being taken and seems to be being declined when seeking an update. DONT ORDER. Terrible customer service.

Really bad food and service I ordered the food at 7:58 food came and delivered by 9:06. The food was cold and horrible I wouldn't give it to my girlfriends dog.. definitely not going there again!

They do not answer the phone half an hour I've been trying to rectify an order as we wanted a delivery but instead got a collection lost the food and the money

Food was not as Hot as I wanted it to be also no cucumber tomatoes or chillies although I asked for them.

Food arrived two hours late, pizza was so cold it was inedible

Ordered food on just eat When food was delivered it was cold and uncooked I would not even feed it to a dog it was disgusting that's the first and last time I ever go there ovoid people