Five Guys Bath in Bath and North East Somerset

We ordered from Five Guys in Bath via Just-Eat and paid £45 for 3 burgers and 2 fries and it arrived late and stone cold and of very poor quality and included far fewer fries than we used to get when we regularly ordered from them. We stopped regularly ordering because of poor quality and issues with the food and timing alongside very high prices which should be associated with higher quality and service, but this experience confirms our original decision to stop ordering from Five Guys Bath and so we won't anymore, there are lots better burgers and fries in Bath available for far less money.

First time at Five Guys and man the food is disgusting. Small and sloppy. For the same price you could go somewhere like Honest Burger, or you could get way better burger and fries at McDonald's for cheaper. The staff were very nice though.

Great food, but takes over an hour and chips always arrive cold

Food took over an hour to arrive, came cold, didn't even want to eat it in the end, waste of money

Drink missing, relish missing, top bun of burger soggy, fries cold (Even KFC can get warm fries to me, I do not live that far from Bath city center), delivery driver unable to follow delivery notes

Seems way to expensive for what you get much cheaper places some were else like Macdonald kfc and greegs. The food dose look nice but not for the price.pps I'm in the top 10 eatery reviews on Google so I no my stuff

Cheese Burger & fries are great, but the burger could have been a bit warmer

No problems at all. Service was quick and the burger was the best I've ever had

The lack of cleanliness of the outside tables and the amount of strewn litter and used food containers has put me off ever visiting this establishment ever again. Cleanliness does not seem to be a priority whilst taking your cash at the till clearly is.

The potatoes are procured directly from the form from different forms and fried in peanut oil...very tasty fries...loved it

Ordinarily 5⭐️’s for their milkshakes but one thing you don’t want is to buy a strawberry milkshake on a boiling hot day, sit on a train only to find no strawberry syrup (or whatever they add) - disappointing today when you pay £6 for quality - Which it normally is.

I'm coming for pic up my order all order I am waiting minimum 15 minutes on last 2 days I'm thinking new staff is not good and not give good answer as well please i will do request for management telling your staff

Place is okay, speed of service is fine, but the food... I ate a cheesdog here, was the best hot dog I ever had

We were given the wrong order, nothing was correct and it was only enough for one person instead of 2. We didn't like anything on the order so had to give it to someone else and then had to go and get food from else where. This was ridiculous.

Code is 1308. Locked bathrooms are annoying for paying customers who prefer to go before they eat. What’s the point in locking them? It does not prevent access, but worsens the paid experience.

Amazing service today from Robyn and the team, even witnessed an awful man hurl abuse at the staff and they handled it perfectly.

Came here just a quick milkshake to takeaway. It was empty and the staff was friendly. The peanut butter was very thick and full of flavour. Good size too which is always the case with five guys. Plenty of seats both inside and outside too.

food is terrible, buns cold, meat raw…. The place is very dirty, I had a dead fly on the table, I am not sure it came from the rapping paper or first fall of nowhere. On top of that the food is pricey And to also add, the next day i am having food poisoning and vomiting even though i only ate half of the burger.

The food was nice, the shakes were nice and the staff were polite.

Food was great, just a bit cold

Excellent as usual! Fast delivery.

Visited Five Guy’s a couple of times, never been disappointed. Always greeted and served quickly and friendly. You do wait longer for your food compared to the place with the Golden Arches, however Five Guys is cooked fresh to order to give you the best burger possible. Had bacon cheese burger with several of the many possible toppings they offer. I can highly recommend the grilled cheese, it’s such a simple offering but absolutely fantastic, I added mushrooms to mine also. Always a clean restaurant and great atmosphere.

Slow service, was ignored by one of the staff working next to the milkshake and collection desk, the other staff frying the burgers had to serve me... Smh Why text me my order is ready for me to get there 10 mins later and then being told that my order is still not ready yet? I had to wait there awkwardly for my food to be done cos they were working too slow. It wasn't worth the wait as the food was terribly mid and gave me a mild stomach ache. I'll stick to mcdonalds from now on.

Five Guys burgers is my Go-To whenever I get the yearnings for burgers.

The only thing that’s good about this order was the delivery guy. Both items were very over priced. £4.55 for chips is too expensive, especially when the fries are soggy and are like any other fries. The hot dog is £10.15 which is far too expensive for something that isn’t special at all + it’s overly greasy! Far too expensive for a hotdog and fries!!

We went at 5pm when the place is almost empty which was great, no bustle and no queue. The staff member helped us very efficiently with our dietary requirements and was very patient and pleasant. The food was delicious. I would have liked the option of having my bunless burger on a plate as it was messy to eat but hey, I'm old and awkward and it wasn't a big deal. We all liked the American diner interior, it's clean and fresh and light. The loos were impressively clean and tidy. The music was too loud, it kept feeling intrusive rather than background. Other than that, 5 Guys was a good experience.

The food was delicious and the bottomless cup is worth it when there are 8 people.

Good burgers, not the cleanest space for dine-in

Just too expensive. £43 for 2 burgers 2 small fries and 1 shake

Food was cold, my wife's burger bun was soggy, my burger was unwrapped in the bag, and we received cajun fries for both burgers rather than just mine. To pay £40 for two burgers and fries is OK but they should at least be presentable. 5guys was supposed to be a treat, but a McDonald's I ordered last week was presented better . Very poor.

Placed order at 18:00 via just eat for delivery at 19:00. Food kept getting pushed back until gone 20:15.

The food tastes good but was entirely cold after that 2 hour end to end delivery time from order. absolute joke! On top of that; when it finally did arrive, completely cold, it was missing the Sprite we ordered as well. Absolutely abysmal service and poor quality.

It was my first time going to five guys and it was great. The store was a bit dirty but it wasn't that bad. Definitely try the milkshakes!

food was cold veggie sandwich wasn't what I expected 😕 won't be ordering again

Great food, but eyewateringly expensive

Decent newish give guys branch, there's plenty of seating inside and outside which is nice as it's on the market square. Service is OK, the staff seem a little inexperienced compared to other branches but the food is excellent as usual. There's toilets on site and it's very conviniently located near the town centre.

Now admittedly I failed to clock the prices when we walked in this essentially fast food burger outlet, so when we ordered one cheese burger, one “veggie sandwich” (more on that one), two fries and two soft drinks, imagine my absolute shock when the young girl serving us announces £35 please! Yes THRITY FIVE POUNDS and yes FAST FOOD BURGER JOINT! It’s got to be amazing then I thought, but no, the drinks for £35 were without ice and at room temperature (not a good look for a coke) and my “veggie sandwich” was in fact a burger without the meet part! For £35 they can’t be bothered to create an actual veggie burger. Honestly I think I was most amazed that they seemed quite busy, that was almost as shocking as the price. My husband’s burger was admittedly he said tasty, mine was a cheese burger without the burger, so you can I’m sure imagine my thoughts! Overall for me best summed up with three words A RIP OFF!

Tasted good, but we waited 30 minutes when it was pretty empty. Only one person waiting before us, who also waited a long while.

Only one of the things I ordered was delivered, the deliverer didn't have the milkshake.

Jack M was very nice also had quick and efficient service. It was very busy but was still kind and polite.

The meaning of life is burgers and they gave me free food

I’ve never had five guys , the one in Bath was amazing and the young man who served us was great at his job and his customer service skills were second to none his name was Sonny

My order was cold and missing 2x milkshakes and a Dr Pepper, the "help" options would not let me report the problem. Very dissatisfied and would like a full refund.

Nice but not blown away, and at £45 for 3 burgers and 2 fries 2 shakes not the cheapest around.

Spent about £12.50 none of which was vaguely edible rather like Venice don't go there if you want edible food. Rgil1256

Five Guys Hamburger - I highly recommend it

Its just so slow here. Food was nice but waiting so long for food is a bit off putting. 37 pound for 2 cheese burgers, 2 small fries, a fanta and bottle of water? Insane.

nice delivery guy and good food

The place was quite busy and had to wait about 20 mins for my burger. Maybe that's why they serve free peanuts. Burger was delicious.

Tasty burger and peanuts. Friendly service raises the rating to 5 stars. The place is quite noisy, but we didn’t mind.

Couldn't eat the fries; far too much salt and overcooked. The burgers didn't come with toppings, just two overcooked patties and soggy bread. Very disappointing. Sadly the feedback to restaurant was also poorly received, the manager did want to accept that their food was badly prepared.

I love 5 guys burgers they are juicy and delicious. If you have a gluten or wheat intorlance you have an option of having a naked burger or having it wrapped in lettuce. There is a good selection of fillings. The only negative about the place is that is not kept cleaned regularly. The tables inside and out were not wiped down often. It felt a bit messy. I'd still go back because the food is tasty.

Incredibly busy for such a small restaurant

Friendly team good burger very happy

Great tasting burgers. Very slow service (15-20 mins to get your burger). Fairly grumpy staff.

The veggie sandwich looked sad from the start and tasted worse, much worse. Why isn’t the there a veggie burger option? Chips were ok but in general it’s all rather expensive.

Food is excellent quality, though pricy, the cost is justifiably: nicely cooked and good quantities. Eating in was a bit cold and not particularly comfortable. The American diner style doesn't really work and the ighting is too bright.

What has happened to five guys? Sadly, the chips were absolutely drenched in salt. I couldn't eat them for fear of an instant cardiac. While the burger had next to no flavour. I asked for ketchup and no onions and got the opposite. It was very quiet so not sure what happened. Give people a chance to add their own salt or not. Not in a hurry to try again.

Harry was very lovely and helpful when unsure what to order - great customer service thank you!

Super burger and fries would certainly recommend 👌

Ordered on deliveroo arrived freezing cold, mine arrived with no burger or cheese so basically a bun with lettuce and tomato. We spoke to deliveroo who were not going to give a refund at first but we persisted and a refund was given. I filled out a form on the five guys review site aired my views and was told they would speak to the restaurant and apologised for no burgers and that was that it’s like they don’t care about customers and speaking to the restaurant clearly doesn’t help as the review below has the same problem as we had. I would clearly avoid this restaurant on any food delivery app as they will never get it right no matter how many people complain. I feel that the company do not care about the customer and it’s all about profit. Five guys customer service is a joke I have not had another response since I complained about the response I received in the first place. If you can’t satisfy the customers needs at the end of the day what is the point in asking me if everything is okay.

Amazing burgers ... Best I've had I reckon!!!

The food was fantastic, but the drink from the refill tasted awful,

We ordered some burgers through Deliveroo. We ordered 2 cheese burgers with bacon but mine arrived without the patty beef and no cheese! We called the restaurant to see if they could send a replacement burger or help. They said no, not replacement as it is a Deliveroo order. The person talking to my partner over the phone was extremely rude, she said that she knows perfectly how to run a business as my partner suggested that they should offer a different solution as I was the only one not getting lunch. The situation was ridiculous, we contacted Deliveroo they provided a refund but no food. I obviously don’t recommend this venue as they are not reliable and rude.

American burger and fries franchise. I was pleasantly surprised since the burgers are made of "real meat" and not plastic like other franchises. In addition, their potatoes are also natural and not frozen. They have a counter with sauces I find it curious that they don't give trays, but rather they put everything in the carry-out bag.

Really tasty burger, made with fresh ingredients.

Loved the food! It's always fresh and tasty! Absolutely worth the spend. The staff was friendly and the restaurant clean and accomodating for large groups.

Typical five guys. Burger cooked to perfection, mountain of fries and good staff. Perfect burger takeaway.

Tasty burgers made to order, efficient and friendly team, awesome selection of drinks with free refills. What more can one ask for... Seating/decor is in the usual Five Guys style i.e. diner, which isn't great for someone with back problems, but it's the standard for the type of establishment, so can't fault these guys specifically. Plus you can always order takeaway and sit somewhere else. Will be back for sure. And for burgers.

Fantastic as always from a Five Guys. Food ready in less than 10 mins.

Enjoyed my food and delivery was on time as well.

Burger wasn’t hot which is a first but still enjoyable. I guess they struggled with a large order

Who doesn't like a five guys nice burgers delicious fries but the milkshakes well there something else, pricey yes but worth it or maybe not depends on your pockets

Went to the five guys for the first time with kids. Ordered 4 cheeseburgers and wanted to order 4x small chips, but have been advised to order 2x reg as it's really enough for 4 people. Fab.. did it. The order came up with 2x paper cups not even filled with chips £6 each..you must be kidding me??!! This was pathetic... The cup I saw I said to my husband I would consider paying for it £2, but defo not £6... A total rip off!!! Burgers good, tasty, but the price??! Again, not worth the price at all, and they wrap it up in aluminium foil!!! Aluminium foil when in connection with hot food realises toxicity... Went there for the first time ever send will never be calling back... Smash burger is a way better, with their burgers, taste, serving and prices defo worth it.... NOT RECOMMENDING five guys AT ALL!!!

Really nice experience. Five Guys Bath hit every single point from the customer interaction by the cashier to the food, seating cleanliness and general presentation of the business. A glowing representation of the brand. Although the ketchup had run out when I went to use it, it was magically full again about 15 minutes later when I tried again, showing that it's regularly checked or actioned when someone feeds back on it. Will return for sure.

Ordered a grilled cheese. Took over 10 minutes to be made even though it was only me in there. I sat outside with my friend who was eating her KFC and was asked to move by a rude lady despite there being 23 empty tables and 44 chairs. A few minutes later we sat on a bench nearby where a man who had ordered no food was allowed to sit there and was not asked to move. Will not be coming back, very unwelcoming and unprofessional.

Fab people, fab food and the best crispy bacon in a burger by far Busy tonight, not five guys fault but takeout industry wide priority to delivery why is not five star on atmosphere

Excellent burgers and more than gargantuan portions! We had cheese burgers and bacon cheeseburgers as well as fries and even vanilla milkshakes and everything was appreciated!

Burnt sausage, average burger , lukewarm chips and 2 drinks = a £30 rip-off, no wonder it was empty, never again.

Burnt sausage , average burger, lukewarm chips and a soggy roll, + 2 cokes = a £30 rip off, never again.

Good burgers, a little overpriced in my opinion for what it is but I would eat again there ,tasty burgers

There is only one in Korea, but there seem to be many in the UK. I came around lunchtime and people started coming as I left. It's my first time here. Potatoes fried in peanut oil are really delicious. I think they might be the most delicious french fries I've ever had. The hamburgers are also delicious. Since I don't speak English well, I had no choice but to add all the toppings. I tried to eat in the store, but it came in a paper bag, so I thought it was takeout, but it turned out that way.

Food and service was brilliant best burger I’ve had in a long time fairly priced for central Bath too certainly a worthwhile stop

Five Guys are the best commercially available burgers imo and the rest have a lot of catching up to do. Yes you pay more but the quality of freshly cooked to order smash burgers is beyond compare. A bit of a wait compared to other chains but so worth it. Its my favourite place when you want a moderately priced meal. We share a small fries (still plenty for two) and an unlimited drink, and always leave totally full and satisfied. I love a Five Guys!

Very expensive for what it is. Very bland I'm afraid. Better off sticking with Burger King and Macdonald's. Staff were very friendly and the service was quick though.

Great burgers made fresh to order. Nice clean restuarant in the heart of bath

Honestly the most expensive and poorly made food I've had in years ! The hot dog was inedible for £8 ! , the burger greasy and tasteless with dry bacon for nearly £12 !! Chips where tasty but for the money you would of expected perfect ! The service felt rushed and nothing about it gave a sense of diner atmosphere. To top it off when I went to change our little one in the disabled/ baby change toilet I was told they had lost the radar key ages ago and if they could find the manner he could try to open it with a screwdriver!!!! Will be out last trip to 5 guys ! Walk to the other end of town and go to GBK where for the same money you get perfect food , great service and a lovely atmosphere.

Best chain burger joint in the country and maybe the world. 😋

Possibly the best burger chain? I'm not in love with the way they do their chips but everyone else seems to be. My top tip is to choose the vegan sandwich - makes the best of their celebrated toppings and brings the eye-watering price of a meal here down a bit.

The general manager, Leanne (?), was shouting at her staff in the most disgusting way I could imagine. Learn some respect for your colleagues. I’ve never seen something so unprofessional. This needs to be looked into. I felt so uncomfortable trying to eat my food whilst a manager is treating their staff so poorly. Disgusting!

The best fast food restaurant in Bath. The burger is very good and delicious. The fries were also very good and there was a lot of them. You add the drink and you can repeat. I prefer that it is not repeated, but that it will be of higher quality. The premises and bathrooms are very clean. The staff very friendly and fast. I will repeat.

As an American traveling in England, I was SO Happy to find a Five Guys. It’s consistently the best burger/fries combo from the USA. It’s simply better than even most restaurants.

Overpriced, took too long (15 minutes for fast food is not fast at all), food was overcooked, fries just thrown in takeaway bag on top of burgers.

I always wanted to eat here, and this time I visited the UK I was able to try their burgers.

Better than most fast food burgers but wildly overpriced.

Really unimpressed. After forking out 35 quid for two burgers, one fries and 2 colas, had to wait 15 minutes, and then received overcooked burgers in a bag, and the saddest looking fries I've ever seen thrown all over them. I'd heard good things, so Im thoroughly disappointed. 4.25 for a coke... fecking rip off merchants. Not surprised it was fairly empty when everywhere nearby was heaving, which is why we went there. Never again.

First time in Five Guys. Hamburger was well cooked and very generous in size. Very, very good chips too. 👍🏼

Very busy and had to wait about 10 minutes for available seating, great mixture of people from all walks of life and ages (5-95) which created a lovely respectful atmosphere. A little pricey but great quality food making up for this, ours averaged £23 each for a double burger, fries and milkshake and is okay as a treat if your paying for your own but a bit much if I was to take my partner and kids I would expect to pay around £100 for four meals. Go alone lol

Five Guys is a bit expensive, but it has a nice American decor, good burgers and plenty of fries. You choose whatever ingredients you want for your burgers. Drinks in refills. Lots of seating and tables outside.

Great service and great food as usual!