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3.9

Based on 4.710 opinions finded in 4 websites

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Nº 640 in 898 in Bath and North East Somerset

Nº 14 of 18 American in Bath and North East Somerset

CUSTOMERS TALK ABOUT DISHES WITH..cookedmustbunpotatoladytrufflecheesebaconmeatfriedsaladonionpattychurroschickenavocadocokepicklesonions

comment_iconOpinions

Really enjoyed the burger and the staff were very helpful

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Richard Bodenham . 2024-11-03

MORE AT Google

First time visiting. Friendly staff member Junaid was very helpful. Thank you.

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Kylie Wiggins . 2024-11-02

MORE AT Google

Junaid was offered excellent service.

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Vince Shannon . 2024-11-02

MORE AT Google

One of the best burgers I’ve ever had and so easy to order a gluten free bun (I’m Coeliac) Already planning my next visit and wishing there was a Smashed Burger in Bristol

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Jo Guy . 2024-10-28

MORE AT Google

Ordered hot honey alabama and the truffle 1 but both were totally bland. Never had the burgers taste so bland tbf, super weird tbh. Tater tots won my hearth, as they were super fresh and tasty. Not worth the price in my opinion.

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Kamil Jakubowicz . 2024-10-21

MORE AT Google

Poor service got the order wrong. Had to chase them to correct it

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James Whitty . 2024-10-19

MORE AT Google

Ordered the loaded bacon cheeseburger side and there was SO much ketchup and mayo it was inedible. Complete waste of money sadly. My partner had the burger and enjoyed it.

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Laura Ramm . 2024-10-14

MORE AT Google

Came here on valentines after a failed attempt elsewhere, it was far better than all of the other 'fancy' restaurants we tried, super clean, great food, and amazing customer service, we cannot wait to visit again!

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Ruby Taylor-Brown . 2024-10-13

MORE AT Google

The food is always great and delicious and the service is top notch especially when you’re served by Junaid, he’s always welcoming and helpful !

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Leena alghassani . 2024-10-03

MORE AT Google

The food came within 2 minutes of ordering. But my host Junaid was hands down the best part of my experience. Not only did he make me feel welcome but guided me through how to order with such simplicity and elegance. If you are not going to come here for the food, please come here to see Junaid

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Bobby Page . 2024-10-01

MORE AT Google

I had such an amazing experience today and it was all because of Junaid’s hard work and effort. The dedication he has to the job really shows and is reflected in the customer service. Couldn’t have gone better!

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Joshua Hescot . 2024-09-30

MORE AT Google

The burger is so tasty, and Junaid is friendly!

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Chia Hsien Liao . 2024-09-30

MORE AT Google

I had a free voucher for a classic house burger, but i was not told that it is between 2-5pm so I was heavily let down on my first attempt to claim it. On the 2nd try, we were not allowed to wait inside. Also, I was not allowed to customise my burger (I can't eat cheese) which I think if unfair to people with intolerances. So I left hungry. I give 2 stars because I cannot judge the taste of the food so it might be nice.

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Hayden Smith . 2024-09-29

MORE AT Google

Total rip off Lure you in with discount vouchers then refuse to honour them on spurious rules not stated on voucher. Shonky practices which trading standards should look into. Went to 5 guys who honour their vouchers and are much nicer.

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Adrian Sawyer . 2024-09-27

MORE AT Google

Food is delicious. Junaid service was great. Only complain was the chicken tenders wasn’t serve hot.

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Tom L . 2024-09-27

MORE AT Google

Janaid took care of us so well.

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Jeremy McMullan . 2024-09-26

MORE AT Google

Junaid was amazing and so accomadating. He really aided us in our university free burger . love Pierre I shall be returning soon for an other SMASH BURGER

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Pierre-Alexandre jaquard . 2024-09-26

MORE AT Google

Juniad our server somehow pronounced our names correctly (weird Irish spelling)

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Seb Nelson . 2024-09-26

MORE AT Google

Food is good and Junaid gave good customer service

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ema vowles . 2024-09-26

MORE AT Google

The food was amazing and arrived swiftly. The service is amicable and of big help. Junaid was very attentive and had a welcoming attitude.

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Luc Dittmar . 2024-09-26

MORE AT Google

Super good atmosphere with quick wait times and amazing quality food. Junaid was friendly and added to the first xpietence of eating here. He even made sure the food was good (which it was) after we finished. We will definitely be returning soon

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Jacob Turner . 2024-09-26

MORE AT Google

Food service was quick and cooked well, fries were actually crispy and fresh. Junaid was really friendly and polite and checked after we finished that everything was okay (which it was). Quality food and service.

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Shannon Meaburn . 2024-09-26

MORE AT Google

Put pickles in my burger when I specifically said no pickles - food was good though

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Tallulah Reedman . 2024-09-26

MORE AT Google

Speedy to get food to us. The customer service from Junaid was good

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Jasmin Anderson . 2024-09-25

MORE AT Google

Very nice food. Special thanks to Junaid who was very helpful.

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Joe Hargreaves . 2024-09-25

MORE AT Google

Great tasty burger, service was excellent.

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Martin Hargreaves . 2024-09-25

MORE AT Google

The food is good - the price is a bit high

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Haif Almutairi . 2024-09-22

MORE AT Google

My burger was delivered raw all the way through. Tasteless in a soggy bun with barely any colour or seasoning. My husbands was perfect. Not sure what I did to deserve such a mess

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Megan Holt . 2024-09-20

MORE AT Google

I had dinner today at Smash Burger and we had a great experience. It was very nice to find a Brazilian person to help us. Cristiane was very nice and helpful. We followed her recommendations and tried new things that were very tasty. I enjoy going to Smash Burger and having their cheeseburger with fries. I can’t have gluten and dairy and I find their burgers one of the best I tried. Their vegan milkshake is also very tasty. In addition to that, the service is very good!

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Manoela Silva . 2024-09-19

MORE AT Google

Today I had dinner at Smash Burger with my family and we had a great experience. Cristiane was very nice and friendly. She made very good suggestions of new things to try in the menu. We really enjoyed it. The service is very good and we enjoy the gluten and vegan options available as my wife has dietary restrictions. I definitely recommend it.

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Rafael Roberto . 2024-09-19

MORE AT Google

Burger definitely better than McDonald's or Burger King Points deducted for worn, broken seats and upon request: no toilet You can wash your hands at the service counter Conclusion: you go there for a Smashburger 😃😉

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Water Max . 2024-09-18

MORE AT Google

Excellent burger and even better fries. Double the price of the McDonald's and Burger King on the same street, but more than double the quality. Will be back.

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Michael . 2024-09-13

MORE AT Google

Fast, fresh and lovely! Would 110% grab a burger from these guys again

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Sam Fox (FOXY) . 2024-09-10

MORE AT Google

Definitely some of the better burgers you can get around in the city. They also do delivery and prices are overall more affordable than other places that raised their prices more steeply. Would recommend.

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Alexandre Duterque . 2024-09-07

MORE AT Google

cold burger and fries disappointed..

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Ali . 2024-09-07

MORE AT Just Eat

we had a delivery, the taste was very good and so was the packaging. onions rings were huge in size, sweet potatoes were fresh, sandwiches were as ordered.

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Hanan kwt . 2024-09-01

MORE AT Google

Smashburger offers average burgers at high prices. The burgers are oily, and the Smash Seasoning on the fries leaves a strange aftertaste. While the experience was okay, it's not something l'd go back for.

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Talal Alshammari . 2024-08-31

MORE AT Google

The best burger and sweet potato fries I have ever had. Go there. Your taste buds will thank you.

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Steven Smith . 2024-08-31

MORE AT Google

Great place for a proper burger. Forget your diet but it is worth it

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kate kmieciak . 2024-08-29

MORE AT Google

The food is fresh and they serve it to the table. Also the toilets are clean and hygienic. I would like to thank the staff.

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ILIAN Latinov . 2024-08-25

MORE AT Google

Ordered on Uber Eats. Arrived stone cold after 80 minutes. Disgusting

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Samuel Padbury . 2024-08-24

MORE AT Google

Never heard of this chain before, but definitely will be back. System to order was easy to use, and I was able to order exactly what I wanted in my burger. Service was fast and friendly. Food was delicious. Recommend the smash fries with the garlic and olive oil if you want something a little different but the standard fries are also top tier. I don't know what atmosphere there should be but when we went was relatively quiet

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W41ton . 2024-08-23

MORE AT Google

Smash Burger Bath is awesome! Love this place. Wish we had one nearer!

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Pablo Cheeks . 2024-08-22

MORE AT Google

Lazy staff table won’t be clean just tacking stuff away we have clean our own

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Reza G . 2024-08-18

MORE AT Google

Dreadful...service very poor,...staff have language issues...food very mediocre...and not what we ordered...the wait was a long time..not good

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Roger Banister . 2024-08-13

MORE AT Google

Great place to eat! service was amazing and food was the best ive ever had! really really good

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Connor Johnson-warrey . 2024-08-13

MORE AT Google

Best burgers in town! The servers were so kind and friendly! Thank you Cris, Amiel, Lipsy and Kirk! We had a great time ⭐️

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Bea Dineros . 2024-08-07

MORE AT Google

Food was great as usual! Not the first time eating here, they do not disappoint you with the food and the service they are doing! Special thanks to Amiel, Cris, Lipsy and Kirk! You guys are great!! Kudos!

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Patrick Dineros . 2024-08-07

MORE AT Google

It's my 3rd time eating smashburger and 2nd time here in southgate branch. This is the best so far. Staff are really courteous and friendly. Fries are really crispy and the burgers are great. Thanks to cris, amiel and lipsy! Keep up the good service

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Jennine Romero . 2024-08-07

MORE AT Google

As a personal opinion, after about 3 years without leaving any feedback for the Smash Burger, I would like to say this shop does some of the best burgers by far in town. Cooked to perfection, salad is always fresh and crunchy, and the Smash fries are absolutely incredible and I would also like to mention their products are on the same standards since they opened as I have never found a lack in quality in the past few years when i ate in here on multiple occasions. Staff always prompt and helpful. Keep up the good work, and thank you!!!

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Adrian P . 2024-08-04

MORE AT TripAdvisor

Staff was great and the food is good

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Gyeousse . 2024-08-02

MORE AT Google

Just came here for dinner as my partner and I were curious about the restaurant every time we visit Bath. The burgers are a bit pricey, but 100% worthy as it's part of the menu (Proper big beef burger, drink and big portion of fries), and the milkshakes are amazing. Food was served quick with the restaurant full. Will come back deffo.

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Ellie Fewer . 2024-08-01

MORE AT Google

Too good... More expensive than McDonald's across the street. But justified

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françois mari . 2024-07-30

MORE AT Google

Was in shock when my "food" was delivered today. Cold food and missing items and this is how it turned up. No meat in the bun, forgotten fries. Disgusting. Wish I could post a picture

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Paul Lynam . 2024-07-28

MORE AT Google

The food and serving is great. The staffs were all lovely. Thanks to Aiden, Junaid, and Lipsy for the great experience at Smash Burger Bath.

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Cenille Sali-ot . 2024-07-25

MORE AT Google

Thanks to Aiden, Junaid and Lipsy for the great food and service.😊

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Rovil Petran . 2024-07-25

MORE AT Google

Top notch service from the whole team but special mention to Aiden, Lipsy, and Junaid! After a busy shift, a nice meal of burger and fries is well-deserved. 😊

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Patricia Magno . 2024-07-25

MORE AT Google

Junaid was our host, we enjoyed our meal. Junaid, Bilal and all crew is very friendly and caring.Very good place to Dine in with Family and Friends, Food are delicious and yummy.

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Aneesh Joseph . 2024-07-24

MORE AT Google

The chicken burger was delicious. A bit of a Shake&Shack feel. The chicken was crispy, I loved it!! The choice of accompaniments is varied and this is clearly a positive point. I am removing one star for the price which is in my humble opinion excessive. I paid almost £18 for 1 burger + sweet potato fries + a coke....

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Pinhas Cohen . 2024-07-23

MORE AT Google

Would've been much cooler if this had people serve you dressed as smash bros characters, I wanna be served a burger by King DeDeDe whilst I can see Ike working the fryers and Samus cleaning the tables.

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The Silvertongued Slacker . 2024-07-21

MORE AT Google

Take away. Lots of people ordering but I was the only take away. Ordered at the kiosk. Jalapeño burger and buffalo burger. Waited a while. You get an order number and you put in your name. There’s no screen to show you when’re your order is in the queue or when order is ready. I couldn’t see any take away condiments. Received order and left. No condiments in bag. When we did get to eat our food, mine had no jalapeños in! It was a little tasteless and I bit into 2 bits of Grissel! Yuck! My husband liked his. I’m so disappointed! Definitely would not return

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Tracey Y . 2024-07-20

MORE AT TripAdvisor

Junaid was very kind and helpful.The place was nice and warm.

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IMV . 2024-07-19

MORE AT Google

Smashburger is a must to visit if in bath. Incredibly friendly and efficient service. I was greeted by Quelly who is an asset to your company. she recommended the truffle burger and it was great. There milkshakes are a go too I would recommend the lotus biscuit one.

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Joe Rowe . 2024-07-18

MORE AT Google

Amiel had a great attitude and gave amazing service. The food was amazing and I enjoyed my time out here.

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Alisha Bag . 2024-07-17

MORE AT Google

Best service from Udit at Samshburger bath.

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Zuber Lakhani . 2024-07-17

MORE AT Google

Had a great time with friends, loved the ambience and vibe. We had milkshakes, burgers, fries and a lot of other things. Ritwik gave us great table service, with a smile on his face. Definitely recommend everyone to visit!

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SHREYA BISWAS . 2024-07-17

MORE AT Google

Our server was very helpful his name is Junaid

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Mohammad Al-Aswad . 2024-07-12

MORE AT Google

Some poor fellow has spent a great amount of money on this place, but left themselves downwith a dreadful front on house team..we were intrigued..to try something different...the staff whose English is poor, don't understand the menu...it clearly states a meal deal is 14.95...however the staff say is 17.95...doubtless it will close...stupid staff will lose their jobs...and the investment lost..come on ...this is basic stuff...you advertise and the staff should be trained to understand the menu..dreadful waste

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david rowe . 2024-07-12

MORE AT Google

Best burger I had in my life followed with infinite refills and ton of crispy fries but is on the pricey side (still worth it)

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dawid “Foxtrot” wisniewski . 2024-07-10

MORE AT Google

I went to this Smashburger with a school group of almost 60 people and they couldn’t have been more accommodating towards us. Food came out quickly for the kids and was all to a brilliant standard. The staff were friendly and the location was not only central in the town but easily accessible by coach/ bus. The upstairs area is perfect for hosting a big group also. Many thanks!!!

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Scarlett Brady . 2024-07-08

MORE AT Google

Best burger in town! My 3-year-old can finish a whole classic chicken burger! Always feel welcomed, the staff are amazing! Love you Junaid and managers!

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Angela Yang . 2024-07-07

MORE AT Google

Food is great and staff are good. Massive issue with the computer system it can't understand a group of friends paying separately yet stitting on the same table. Should be an order number not table number. Had 2 groups of people in today and all of the orders were either wrong or food took ages to come out while they figured out that there was different orders on the same table.

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Nathan O'Hare . 2024-07-06

MORE AT Google

Seriously overpriced bad food that took forever! Staff seemed to pfaff about and there were no customers except one occupied table….. Not going back!!!!

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Hera Pootles . 2024-07-02

MORE AT Google

Order incorrect and poor quality

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mike . 2024-06-30

MORE AT Just Eat

Quelly is very kind and accommodating, as well as Cris. They made sure our first time eating in Smashburger was an awesome experience. The food too was really top notch. Quelly and Cris and the whole team are assets to your company. 10/10 will come back.

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Krizia Panizales . 2024-06-29

MORE AT Google

Burgers were okay! Probably not worth £20 for the side of chips!

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Shawn Gubbin . 2024-06-25

MORE AT Google

We were served by Amiel and we were very happy with the service. Ordered gluten free burgers and the smashfries and both were delicious, as we ordered the large fries the portion size was amazing too for the price!

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Lily Goddard . 2024-06-25

MORE AT Google

I think i have my new favorite i love strawberry milkshake. Nice food ,lovely and professional staff especially flavia .

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Joyce ann Besa . 2024-06-25

MORE AT Google

Good food, quick service. Amiel was very helpful grabbing me a cup and serving my food. Recommend this smash burger.

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Will Boyd . 2024-06-25

MORE AT Google

The food was stone cold after spending £46 we wasn’t impressed

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Jamie . 2024-06-22

MORE AT Just Eat

We arrive on a Saturday at 12. In 11 minutes we get our burgers and are sat the food is delicious and not to expensive the service is marvellous great experience I recommend greatly

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james letulle . 2024-06-22

MORE AT Google

Just had a takeaway meal. Staff very kind, even though we came in 4 min before closure. The veggie burger very lovely, I would suggest add the pickles in, it makes a big difference! :)

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Andrea . 2024-06-22

MORE AT Google

Ordered for delivery. One of the smallest portions I've ever had from a burger bar, the most expensive burger they had was barely more than a badly wrapped but of fried beef with some dodgy cheese slice and no sauce or anything else in it. Astonished I've just spent 40 quid for two people to eat a shoddy empty burger and a tiny portion of soggy chips. Currently pursuing some kind of refund

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Tom Hawksley . 2024-06-21

MORE AT Google

Ordered thia in Uber eats, cost us 26 quid for about 5 quid max of food in terms of quality(would have been nearly 40 of we didn't get the Uber eats discount) I ordered the most expensive burger they had and all I could taste was some beef patty and mediocre cheese. Wife had the vegan burger and was equally underwhelmed. They also didn't supply the dip we ordered so overall a bit of a shocker really! All in all crazy money for tiny portions of badly made food....

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Hazel Cawood . 2024-06-21

MORE AT Google

I had a strawberry milkshake. It’s divine ❤️, my friend and i had a lovely time having a good chat and catching up in this resto. The ambience and the people are very accomodating. I want to thank Cris for assisting us.

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Jeiko Zeus Del Rosario . 2024-06-15

MORE AT Google

It was raining and we were hungry, so we gave the place a try. They had a nice person help with everything, and the food was surprisingly good. The price was reasonable.

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ExperiencedTravelers . 2024-06-14

MORE AT TripAdvisor

Junaid was really helpful and made our experience amazing

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Shu Cho . 2024-06-12

MORE AT Google

Both me and my mum had bad stomach reactions after having the milkshakes, I'm gluten free and she's lactose intolerant so my best guess is they're not cleaning something properly as I haven't had a reaction to the one near Birmingham. It tasted delicious, just wouldn't recommend it for people with allergies/ intolerances

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Chloe Phipps . 2024-06-11

MORE AT Google

Cris was my server, and she has a natural customer service excellence ✨, I gave a tricky order because of dietary requirements, and she was handling brand new software. Cris's manor was lovely and she was very helpful. I was instantly impressed but character! I've worked in retail for 16+ years and she is naturally gifted in a wholesome way! Keep her - she's a star ⭐ My only negative feedback is the gluten free roll was terrible, and while I really appreciate that there was the option I wouldn't order again (ever 😬). The atmosphere was compromised but the dark lighting, other spot on. Thank you

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Alaina Darling . 2024-06-06

MORE AT Google

I love the meal and the service was great here at Smash burger in Bath. Thanks to Junaid for assisting us while we were dining-in.

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Karen Kate Ajoc . 2024-06-06

MORE AT Google

they messed up my order and when I wanted my money back they said I needed to give my gmail? like did no one have cash money on them because like that beef was not halal and if you want your money back they make it so difficult with their system. The man who took my order first gave me the regular order for eating in while i wanted takeaway. He kept asking me if i was happy, no tf i wasnt.

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sudee !! . 2024-06-06

MORE AT Google

What a brilliant team. So very concerned that we had a great time that they gave my daughter two portions of truffle mayo fries, served slightly differently, so they could be sure she had a meal she liked.

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Joanna Bowden . 2024-06-02

MORE AT Google

Value for money love everything about it.

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Kristine Bicknell . 2024-06-02

MORE AT Google

We popped in for lunch on Saturday. Lovely burgers, fries and great service, Thank you Quelly. My 10 year old loved it to.

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Gavin . 2024-06-01

MORE AT TripAdvisor

Amiel came outside when we were looking at the menu through the window to advise us of the deal of the day. We ordered the honey bacon truffle chicken burger and itwas absolutely delicious. Would highly recommend.

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Bethan Morgan . 2024-05-31

MORE AT Google

Staff were lovely and the food was really nice :)

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Kenneth Bicoy . 2024-05-29

MORE AT Google

Food was pretty good for Gluten-free… That they even offer GF was really appreciated. Drink machine wasn’t working, but they got on to it asap. Couldn’t get it working, so the kindly offered me the same in a bottle. Excellent service from Lauren and the other staff. Big thanks!!

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Lesley . 2024-05-29

MORE AT Google

Thank you Amiel for the excellent service. He is a really great host and went above and beyond to make sure I enjoyed my meal. Would definitely come back just because of his exceptional customer service.Thank you!

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Venus Vloggers . 2024-05-29

MORE AT Google

Had a nice experience eating in this place. Junaid was very nice and patient to us.

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Anne Ocalinas . 2024-05-28

MORE AT Google

Amiel, Flavia. The best host i‘ve ever had!

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HaHe 47 . 2024-05-28

MORE AT Google

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