Smashburger Bath in Bath and North East Somerset

I can only give you 1 star for the food tonight. As the tots were under cooked the burger patty was far too big for the bun, very dry and burnt. This meal wasn’t worth £17.10 ( just the food price). Also £1 for a tiny pot of truffle mayo is a “rip off”. Even though it came on time the food was barely warm, which makes no sense to me. For a burger and tots over £17 is far too expensive. The awful quality means this meal is a COMPLETE “RIP OFF” and NOT worth the money at all!!!

20th birthday meal for 5 10 year old boys, they were so helpful. Thanks guys

We ordered at 5.50 and the food arrived at 7.45 stone cold. We’re just heating it up in the oven! For £57 this is completely unacceptable.

The burger is normal for such an establishment, friendly staff. At my request to give a fork and a knife, they were a little surprised, but they gave it, plenty of napkins. Definitely recommend

Staff member Gokul was really warm and cordial.

the food is very good, sweet potato fries were a little oily but overall really good. The staff were really nice and helpful ⭐️⭐️⭐️⭐️⭐️

The food is amazing everytime. I love the Truffle Oklahoma burger a lot. The staff is very friendly and enthusiastic. Aditya, one of the staff has always been very cheerful at serving and helping me choose what to eat.

Great Service, great staff, special thanks to Aditya! Hope to visit you guys soon❤️

Thank you for the stuff in Smashburger the stuff nice his name quelly it’s help me about perfect burger, chicken and next time I will taste beef burger. I hope the physicist restaurant is 10 of 10 of chicken no smell of oil and chicken is I think a new thank you

Adithya was a great host and provided impeccable service. I have a high tolerance for spice, so he was prompt enough to introduce us to the new menu and was also quiet generous to provide more toppings.

Burgers are great, a little pricey but worth it for a treat. Staff are really efficient and friendly Some of the seats in the booths are quite torn up, place could do with a small refurb

Very delicious food and excellent service by Aakash

So something isn’t adding up for me. I phoned the restaurant as the app had been saying that the driver was at the restaurant for at least 15 minutes (if not longer). I was told that the order had already been collected “ ages ago”. Yet when it arrived it was boiling hot. Which leads me to think that the woman who I spoke to didn’t tell me the truth. I’m pretty sure that my order had just been cooked or had been cooked very recently when the delivery person arrived to collect it.

Everything is awesome! We’ll be back for sure 🫶🏻 Quelly is great!

Amazing food and great service from Junaid

Sam who served us was so kind and helpful, he looked after my son when he asked for water, taking the time to show him how to use the machine and was very smiley and helpful. The burgers are amazing. I thoroughly recommend Smash Burger Bath

Excellent and fast service by liona and the team!

Kids love the food but they messed up everything about our order and we had to keep asking them to correct it. Good food but the service isn’t organised

¡EL MEJOR BATIDO DE LA HISTORIA! Tan grueso Tan cremoso Y tan delicioso No te arrepentirás de esta compra ¡Valía cada centavo que venía de un karen!

Así que bueno y genial definitivamente probarlo. Muy buena relación calidad-precio que Oreo batido es tan agradable, grueso y agradable. Sinceramente, es genial

Wonderful place and great vegetarian and vegan options. Adhi, was really soft spoken and helped us choose the right food we wanted. Adhi- the jacked up guy!

The veggie burgers are really nice. Our server Adhi was very nice and helpful. Will come again.

Food and service was great but the loos could have done with a clean

Amazing food. The best burger in my life 😋

supper freindley employee made me feel welcome

Junaid was very helpful. He helped us check all food we order was dairy free as we are allergic to dairy products.

Had an amazing time in the restaurant. Food is really delicious

Had a great time in the Bath branch!...thanks Quelly for your attention... we'll be back soon!

Burgers were lovely chips ok but not to my liking. Would come back. Attentive thanks Junaid very good service

Great as always, Sam was very helpful and friendly!

Tasty food and great service. Thank you

Had a really lovely experience. ☺️ The service was not only fast but our host was very accommodating with any of our needs/questions. All of the food came out fresh and hot. Really pleased with this place.

The smash burgers are on point and the chips are amazing crisp and got herbs on em. Good service, decent place.

I had the best burger ever! Thank you smash burger. We are on the way back to London and decided to stop in Bath to have a quick meal. I didn't know this chain. Very tasteful burger, with lots of options to choose and nice staff too.

Junaid was very attentive and food was really good. Would recommend

Junaid was very helpful and polite. Nice burgers, juicy meat.

The Truffle Oklahoma was great and the portion sizes are quite decent. Cris was incredibly helpful, handed the kids crayons as well!

The quality of food was top tier and the service was awesome which the combination of this two provided an unforgettable experience for me and my friends

Yummy food good service Junaid was great getting my auntie all her mayonnaise pots

Junaid made sure my daughter got some water after he overheard her say she was thirsty 👍🏻

Unreal burgers here, a little pricey, but well worth it! Junaid is an absolute legend.

Really good burgers ...Junaid was really helpful...

Very good hospitality by Mr. Junaid. Food was really good

Great burgers and amazing service! Junaid was super friendly and attentive. Will definitely be back!

One of the more expensive burger places in the area, but the staff was friendly and the food was good. A quick bite to eat in the middle of sight seeing.

Food was lovely and our server was very attentive! Would recommend

Great food and very good attention. Thanks a lot

Our server Junaid was very helpful and the food was excellent!

Was serving by Quelly, so friendly,best customer service

The food is very nice and eating in is cozy. The only problem is sometimes my order missing something at first or they forget it. The waiter are great though and I eat here regularly.

First time at Smash Burger. Absolutely loved it! Will be back again, special thanks to Quelly for making us feel welcome

Quick and good food, very happy! And a free Valentine’s Day card to boot 😂

Food was amazing, Quelly is such an angel!

First time coming here, a little on the expensive side, but well worth the price - great food and drink, and incredible service from Quelly! Will definitely be returning

Lovely place to go. Especially quelly brilliant staff member

Lovely staff, great food and comfy seating

Everything was amazing, and Quelly was very kind and welcoming

Amazing food. Great staff I highly recommend it💛 Clean space. Well done 🙏🏻

Excellent meal! Cris's service was top notch. I would definitely go back!

cris was my server and she treated me so kindly and nice

Absolutely wonderful food! Not greasy, very filling. Will definitely be back, best burgers in town

Great service, very delicious food, I will be back many times. I will recommend it to everyone I know.

The burgers are amazing and the quality of meat is great. Cris is very friendly and helpful. Highly recommended and I definitely will be back soon.

I would definitely recommed Smashburger. The service was fast, the prices and for the quality of food. .

More expensive than other burger chains but quality of the food is worth it.

“Smashburger never disappoints! The burgers are always fresh, juicy, and packed with flavor. I love the crispy edges on the patties and the variety of toppings to choose from. The fries are perfectly seasoned, and their shakes are a must-try! Great service and a clean atmosphere make it a go-to spot for a quality burger. Highly recommend!”

The Burger was delicious and mouth watering 😋.Also,the service was fantastic .

Order to food arrival was over 40 mins and to see me handed chips which had been sat there for 20 mins and they were cold I had to take back for a replacement. Other customers using the restaurant to eat their takeaways from McDonald’s and Burger King seems crazy you allow it… can’t think I will be visiting again soon especially when feeding 5 people spending around £90. Disappointed

Así es como te imaginas los locales de hamburguesas de comida rápida ante la miseria y decepción de las marcas actuales de la calle. Pedir es un poco de faff en las pantallas omnipresentes pero... Después de eso genial. Te sientas con un número de mesa y tu comida te llega rápidamente. Mi hamburguesa se veía exactamente como el anuncio y sabía fresco. Personal muy amable.

Quick visit for lunch on a cold Wednesday in Bath. The staff were very friendly and the burger was really good, fresh and very tasty. Definitely recommended.

Great burgers and good ambience

The staffs are so accommodating. They served our foods hot and delicious.

Great Experience. The Fries are THE BEST! And the milkshakes as well! Yumm! Great environment and experience.

Home delivery from Southgate bath burger completely dried out no flavour at all but this is pretty much standard for this branch had one about eight months ago was exactly the same terrible food from this branch don't use it

customer service great. food was warm and love the new hot honey tenders. not light on the sauce nor fries!

paid like £23 for a burger and u can’t even use the toilets coz theyre all locked. and then when i went upstairs the taps wernt working. well done guys. poor safety standard and illegal for restaurant to not have available taps for customers. do not recommend.

I loved the service, Cris's reception was excellent and the food was very good❤️

I had a discount code that was advertised to work until a certain date, when I got there I was informed that it only worked on that date, nothing was done to fix this.

So lets start with the burger, the patty was very over cooked and the bottom bun was soggy. The tots did not arrive hot enough. £16.35 is way too expensive for a substandard burger and tots. Also £1.45 for 1 slice of blue cheese is over priced & £1 extra for a tiny pot of truffle mayo is a rip off! On the other hand, the lady who deliver my order was fantastic! She was friendly, kind and lovely to chat with. I’m so glad I tipper her!

The food here is spectacular. I am glad that they do free from alternatives.

Unbelievably poor experience. Was in Bath for a weekend so despite being next door to a Burger King and opposite McDonald's where you can get a meal for less than the cost of a burger from this place, we thought we'd treat ourselves. A simple order - 2 burgers, large fries, 2 shakes. I was first handed my takeaway bag with half the order - missing a shake and the fries. This was then rushed and shoved in the bag. Got back to the hotel to discover the burger with added bacon despite showing "bacon" on the wrapper and paying extra for it as an added topping had none whatsoever. The fries were also plain and not smash as ordered/paid for. Called to tell them the order was wrong and I'd be going back for what I ordered. Was told it would be ready by the time I arrived, and they would throw in some churros as an apology. Nope. They forgot to send it to the kitchen. Another 15 minute wait, I finally got the burger. Opened it to the smallest piece of bacon you've seen. About half the size of my little finger. Should've taken a photo but was too annoyed. Asked the manager if he was taking the mick. He started yelling at the kitchen staff making a seen. Really unprofessional and poorly run. He then apologised to me saying they were busy...the place was empty! Oh, and apparently they had run out of churros so he gave me extra fries I didn't want which was clearly him clearing out the leftovers as it was after closing time by this point. Considering what they charge, the service was very poor, and after being messed around it wasn't even that great. Burgers were very salty, and my food had gotten cold whilst trying to get the mistakes corrected. In hindsight I should've got a full refund and spent half the money on the correct order elsewhere. I'd hope this was all a one off but I definitely wouldn't recommend.

The food was really good, Cris and Junaid were very helpful and friendly

It’s a pity the driver had no idea how to read a map and follow instructions. My order was eventually delivered but I was delivered freezing cold ! Please make sure the delivery person knows where they are delivering to before you give them the order. Because it’s a waste of money if it comes cold!!!! The delivery guy was also very rude!!!!

All I can say is you get what you pay for! As soon as I pay for Just Eat+ my meal comes 12 minutes early, lovely and hot and with nothing missing! 🙌🏻😀

you charged me 26 pound for a cold burger and chips disgraceful if you can't deliver a hot meal you shouldn't offer a delivery service

the courier told me he went to the wrong address. He went to Redland Park in Twerton. Food was cold.

The best burgers I've ever eaten!!

Food was cold and sandwiches were squashed and not good

Popped in for a milkshake as I always do when in Bath but was disappointed this time. I believe they used to be made with Haagen Dazs ice cream but not sure that’s the case anymore. Definitely didn’t taste as good as they used to and the price was astronomical!

Bloody awful . Food was cold , it was just a soulless experience. Avoid this place like the plague .

No me gustan los lugares que son totalmente autoservicio para pedir comida y este no es un lugar de hamburguesas barato. Sin embargo, las hamburguesas que pedimos estaban bien cocinadas y delicioso y me quedé impresionado con las patatas fritas de oliva. Mi 1 calle alguna vez visite esta franquicia pero felizmente comer de allí de nuevo

Pedimos la comida y cuando Coco la trajo, la niña de 9 años decidió que no tenía mayonesa ni lechuga. Simplemente estaba encantado con ella, llevándole una bandeja de lechuga, así como el mayo. -Muchas gracias. Ambos siguen hablando de ti 2 horas después de la comida. ¡Bien hecho! Ella dice, ‘¡él necesita un aumento de sueldo!’

Order submitted in mid afternoon....was an hour overdue requested time. Must be the season overload.

Do not bother. Waited 30 minutes to receive a cold burger, cold onion rings and cold fries. Service was as minimal with no organisation. Server who thought food to table had an unpleasant overpowering body odour. Will not revisit.

Quick service. Excellent salad - filling and tasty! Child's portion was also a good size. Burger was good and fries well seasoned.

Some of the food was unacceptable

Quality has gone down and prices have gone up. After regularly visiting Smash Burger in Bath, yesterday 29 November will be the last. Milkshakes are now served in a plastic cup and are no longer the thick delicious ones they used to be. The burgers were horrible, dry and didn’t look appetising at all. Mine was salty. The shop was a quarter full, yet it had dirty tables and the toilets were closed. After 5 years of visiting, we will be going elsewhere from now.

Food was nice flavour but cold. Won’t be ordering again.

Terrible service. They took my order at 9:23 and specifically waited until 10:00 pm to cancel my order instead of updating their system online………if your not prepared to fulfil people’s orders then you should provide a cut off point instead of waiting till the last minute to cancel. Very unprofessional and inconsiderate to their customers

New hot honey burger is delish!