Smashburger Bath in Bath and North East Somerset

Incredible food, with a high price tag and awful customer service. The food is really good. Well made and interesting flavours, without giving too many of those fast food side effects. But it's also expensive, way too expensive for what is essentially still fast food. The service was awful. I ordered online directly, and the food was ready when I got there. All they had to do was hand me the food and wish me well. Instead, the guy who came out seemed somehow inconvenienced by my presence, sulking off to grab the only good on the counter, dropping the bag on the table in front of me, and saying "is this yours?" without bothering to read it himself. He then walked out the restaurant to chat with someone else without another word. What a joke.

Very tasty and very friendly staff!!!

Speedy service, friendly staff. Food was piping hot, freshly cooked.

Amazing costomer service by quelly and good vibes over all and the food oh my best burger in bath whuld go back

A must try burger restaurant conveniently located right in the city center. The Truffle Oklahoma Burger was so tasty, as just as any other burger options I have tried from their menu. Been to this restaurant a couple of times and they never disappoint. Plus, the staff are friendly especially Quelly who makes sure we get our orders right.

all time favourite, the staff are always nice especially Quelly. Mac and Cheese bites are yum and the burgers are amazing. I would spend all my money here if i had any

Quelly really was an amazing server and worker ensuring our experience was good, from the recommendations she gave to the way she took care of us, her service was amazing food was also tt.

Just been in for lunch today. Fast, efficient and friendly. My jalapeño burger was fab and fresh my daughter loved her chicken tenders and fries

I had classic smash Burger, and was big and good, plenty veg in. Hospitality top class.

food was missing items - disappointing

The Burger was delicious 😋.Also,the service was fantastic .

What a fantastic place and lovely food. The staff are incredibly friendly and the manager Quelly was awesome Will be coming back again 😊

I ordered a triple triple and it was very good. Cris served me and helped me decide she was a great help.

Food was great , the service was excellent and everything was well-cleaned . 5star

The service was good and food was nice

Really disappointed, first and last visit. Burger was tasteless, all I could taste is the burnt bits.

Food was ok but arrived cold which was disappointing

I got the triple triple, it was really good!

DONT WASTE YOUR MONEY!!!! The food wasn't worth the money expensive and hardly any taste you would be better off going to McDonald's.

Great place to stay. Away from the city rush, yet close enough for stroll to the city via a beautiful walk.

We were staying nearby and decided to try this place as the reviews looked good. However we did not really enjoy the food! Ordering was easy using the touch screens, and the food came to the table in a good amount of time. However, the burger itself was not that good. The meat was smashed beyond recognition and was all falling apart. You couldn't pick up the burger to take a bit without more pieces of beef falling out the side. I've had many smashed burgers before, and normally the thin outside edges are all crispy and tasty, however the edges of this burger were just dry and tasteless. Overall not very pleasant to eat. My wife paid extra for bacon in her burger and got 2 tiny pieces of bacon which was very fatty. We got a portion of tater tots as the side and decided to upgrade to the larger portion as there was 2 of us sharing. Considering we paid £6 instead of £4.50 for a large portion there really wasn't that many given to us. I love my burgers, but I am sorry I cannot recommend this place. For what you get it was very expensive (more expensive than similar burger places for worse quality food) and we left disappointed.

Good tasty burgers- but quite expensive compared to other places I’ve tried- which were often better to be honest!

missing a patty and missing cheese

Friendly helpful staff Delicious burgers And the best fries with rosemary

Could see on app that they arrived outside property, then they drove off without delivering the order. They stole the food!

Soooo good, great quality and lovely staff !!

Smashburger’s Oreo shake is thick, creamy, and packed with crunchy cookie bits—perfectly indulgent. Paired with golden, crispy-yet-soft churros, it’s a dreamy dessert combo. Whether enjoyed solo or dunked together, this duo is pure comfort and totally worth the calories.

I love these burgers and the fries are the best I've had . Service is excellent, the staff are really helpful. My go to place when I need a burger,

The manager is very attentive and friendly

I had an amazing experience at smashburger. Excellent service and delicious burgers. We were served by Adi who was very helpful and kind. Would definitely recommend to friends and family!

The Nashville Tenders were to die for. Speedy service and Adhi was very helpful.

Staffs are kind and friendly. And of course, the meals are so tasty.

nice restaurant and nice staff !!

Junaid gave excellent customer service, very kind and helpful member of staff. The food is really tasty and there are vegan options for the milkshakes which is great. Thank you.

Karam was exceptionally nice and went above and beyond just so I can have my peanut butter shake. Absolutely fantastic service and food. Thank u guys.

Great food, excellent prompt service. Karam made sure we are comfortable and welcomed. His amazing hospitality and assistance is fantasyic asset to the restaurant. We will definitely visit again and will recommend it to our friends.

Service was amazing, food was even better!

Went today and enjoyed delicious food with attentive service. Many thanks

Spotlessly clean lively food great service A☆

We always enjoy our meals at smash burger and the customer service is just as good as the food! It’s refreshing to have staff actually be attentive to you while you’re out dining and check on you and your meal. Highly recommend

Junaid was wonderful and very friendly. He made it a great experience for us.

Nothing to recommend food. Expensive, tasteless and uninspiring. Should have gone to Macdonalds.

Lovely food great service JUNAID helped with ordering and checked everything was OK

Junaid was so helpful when taking our order. So friendly too - thank you. My Cobb Salad was delicious - really enjoyed it!

Really lovely employees, the meat of the burger was fresh and i enjoyed my experience there i recommend this place so much

So I can only give you guys 2 stars for the food and 2 stars for delivery. As the patty was too big for the bun and quite a lot of the patty was burnt, dry and overcooked. there was not enough truffle mayo on the burger and the mayo was spicy. Also not enough mayo in the little pot for the extra charge or the amount of tots. Also the delivery driver did not follow the map properly and tried to deliver to the house 3 houses down to me. This is the first time that’s happened!

Lovely customer service, easy to order and delicious food!

Excellent customer service and excellent food.

I can only give you 1 star for the food tonight. As the tots were under cooked the burger patty was far too big for the bun, very dry and burnt. This meal wasn’t worth £17.10 ( just the food price). Also £1 for a tiny pot of truffle mayo is a “rip off”. Even though it came on time the food was barely warm, which makes no sense to me. For a burger and tots over £17 is far too expensive. The awful quality means this meal is a COMPLETE “RIP OFF” and NOT worth the money at all!!!

Thank you Smash Burger. I’m coeliac so ordered a gluten free bun burger with dries and a drink. The lady at the cashier reassured me that the fries were fried separately, gloves were used for my order and it was all prepared separate. She was really sweet. The food also tasted delicious!

The food is great and so as the staff, Adhi, Arrin, Gokul and all kitchen staff are friendly and approachable.My friends and I enjoyed our get together.

Superb service. Kudos to the team specially to the staff Adhi, Arrin and Gokul. I appreciate the service given. Food came piping hot and delicious. Will recommend to my friends when they visit Bath.

Brilliant food and fast service.

Wonderful Place and delicias food

20th birthday meal for 5 10 year old boys, they were so helpful. Thanks guys

We ordered at 5.50 and the food arrived at 7.45 stone cold. We’re just heating it up in the oven! For £57 this is completely unacceptable.

The burger is normal for such an establishment, friendly staff. At my request to give a fork and a knife, they were a little surprised, but they gave it, plenty of napkins. Definitely recommend

Staff member Gokul was really warm and cordial.

the food is very good, sweet potato fries were a little oily but overall really good. The staff were really nice and helpful ⭐️⭐️⭐️⭐️⭐️

The food is amazing everytime. I love the Truffle Oklahoma burger a lot. The staff is very friendly and enthusiastic. Aditya, one of the staff has always been very cheerful at serving and helping me choose what to eat.

Great Service, great staff, special thanks to Aditya! Hope to visit you guys soon❤️

Thank you for the stuff in Smashburger the stuff nice his name quelly it’s help me about perfect burger, chicken and next time I will taste beef burger. I hope the physicist restaurant is 10 of 10 of chicken no smell of oil and chicken is I think a new thank you

Adithya was a great host and provided impeccable service. I have a high tolerance for spice, so he was prompt enough to introduce us to the new menu and was also quiet generous to provide more toppings.

Very delicious food and excellent service by Aakash

Burgers are great, a little pricey but worth it for a treat. Staff are really efficient and friendly Some of the seats in the booths are quite torn up, place could do with a small refurb

So something isn’t adding up for me. I phoned the restaurant as the app had been saying that the driver was at the restaurant for at least 15 minutes (if not longer). I was told that the order had already been collected “ ages ago”. Yet when it arrived it was boiling hot. Which leads me to think that the woman who I spoke to didn’t tell me the truth. I’m pretty sure that my order had just been cooked or had been cooked very recently when the delivery person arrived to collect it.

Everything is awesome! We’ll be back for sure 🫶🏻 Quelly is great!

Excellent and fast service by liona and the team!

Amazing food and great service from Junaid

Sam who served us was so kind and helpful, he looked after my son when he asked for water, taking the time to show him how to use the machine and was very smiley and helpful. The burgers are amazing. I thoroughly recommend Smash Burger Bath

Kids love the food but they messed up everything about our order and we had to keep asking them to correct it. Good food but the service isn’t organised

Así que bueno y genial definitivamente probarlo. Muy buena relación calidad-precio que Oreo batido es tan agradable, grueso y agradable. Sinceramente, es genial

¡EL MEJOR BATIDO DE LA HISTORIA! Tan grueso Tan cremoso Y tan delicioso No te arrepentirás de esta compra ¡Valía cada centavo que venía de un karen!

Food and service was great but the loos could have done with a clean

The veggie burgers are really nice. Our server Adhi was very nice and helpful. Will come again.

Wonderful place and great vegetarian and vegan options. Adhi, was really soft spoken and helped us choose the right food we wanted. Adhi- the jacked up guy!

Amazing food. The best burger in my life 😋

supper freindley employee made me feel welcome

Junaid was very helpful. He helped us check all food we order was dairy free as we are allergic to dairy products.

Burgers were lovely chips ok but not to my liking. Would come back. Attentive thanks Junaid very good service

Had an amazing time in the restaurant. Food is really delicious

Had a great time in the Bath branch!...thanks Quelly for your attention... we'll be back soon!

Great as always, Sam was very helpful and friendly!

The Truffle Oklahoma was great and the portion sizes are quite decent. Cris was incredibly helpful, handed the kids crayons as well!

Junaid was very helpful and polite. Nice burgers, juicy meat.

Great food and very good attention. Thanks a lot

One of the more expensive burger places in the area, but the staff was friendly and the food was good. A quick bite to eat in the middle of sight seeing.

Food was lovely and our server was very attentive! Would recommend

The quality of food was top tier and the service was awesome which the combination of this two provided an unforgettable experience for me and my friends

Yummy food good service Junaid was great getting my auntie all her mayonnaise pots

Junaid made sure my daughter got some water after he overheard her say she was thirsty 👍🏻

Unreal burgers here, a little pricey, but well worth it! Junaid is an absolute legend.

Really good burgers ...Junaid was really helpful...

Very good hospitality by Mr. Junaid. Food was really good

Was serving by Quelly, so friendly,best customer service

Tasty food and great service. Thank you

Our server Junaid was very helpful and the food was excellent!

Great burgers and amazing service! Junaid was super friendly and attentive. Will definitely be back!

Junaid was very attentive and food was really good. Would recommend

I had the best burger ever! Thank you smash burger. We are on the way back to London and decided to stop in Bath to have a quick meal. I didn't know this chain. Very tasteful burger, with lots of options to choose and nice staff too.