Smashburger Bath in Bath and North East Somerset

Some of the food was unacceptable

Food was nice flavour but cold. Won’t be ordering again.

New hot honey burger is delish!

I will never order from here again, food arrived undercooked.

Waited over 2 hours and it never arrived

Wow. I tried the Hot Honey burger and chicken. Absolutely delicious. I'm talking mega ecstasy bliss! Great recipe guys👍🏻 keep it going

Sadly what promised to be an enjoyable meal turned out to be stone cold by the time it arrived. The burger was also dry and overcooked and the lettuce had turned to mush. Extremely disappointing :(

the burgers coming cold and 2 burgers for 30£ never again

Really enjoyed the burger and the staff were very helpful

Driver clearly shoved the food at the bottom of his deliveries, crushed all our food and milkshakes gone over everything, awful delivery service

First time visiting. Friendly staff member Junaid was very helpful. Thank you.

Junaid was offered excellent service.

One of the best burgers I’ve ever had and so easy to order a gluten free bun (I’m Coeliac) Already planning my next visit and wishing there was a Smashed Burger in Bristol

Ordered hot honey alabama and the truffle 1 but both were totally bland. Never had the burgers taste so bland tbf, super weird tbh. Tater tots won my hearth, as they were super fresh and tasty. Not worth the price in my opinion.

Poor service got the order wrong. Had to chase them to correct it

Ordered the loaded bacon cheeseburger side and there was SO much ketchup and mayo it was inedible. Complete waste of money sadly. My partner had the burger and enjoyed it.

Came here on valentines after a failed attempt elsewhere, it was far better than all of the other 'fancy' restaurants we tried, super clean, great food, and amazing customer service, we cannot wait to visit again!

The food is always great and delicious and the service is top notch especially when you’re served by Junaid, he’s always welcoming and helpful !

The food came within 2 minutes of ordering. But my host Junaid was hands down the best part of my experience. Not only did he make me feel welcome but guided me through how to order with such simplicity and elegance. If you are not going to come here for the food, please come here to see Junaid

The burger is so tasty, and Junaid is friendly!

I had such an amazing experience today and it was all because of Junaid’s hard work and effort. The dedication he has to the job really shows and is reflected in the customer service. Couldn’t have gone better!

I had a free voucher for a classic house burger, but i was not told that it is between 2-5pm so I was heavily let down on my first attempt to claim it. On the 2nd try, we were not allowed to wait inside. Also, I was not allowed to customise my burger (I can't eat cheese) which I think if unfair to people with intolerances. So I left hungry. I give 2 stars because I cannot judge the taste of the food so it might be nice.

Total rip off Lure you in with discount vouchers then refuse to honour them on spurious rules not stated on voucher. Shonky practices which trading standards should look into. Went to 5 guys who honour their vouchers and are much nicer.

Food is delicious. Junaid service was great. Only complain was the chicken tenders wasn’t serve hot.

The food was amazing and arrived swiftly. The service is amicable and of big help. Junaid was very attentive and had a welcoming attitude.

Juniad our server somehow pronounced our names correctly (weird Irish spelling)

Janaid took care of us so well.

Junaid was amazing and so accomadating. He really aided us in our university free burger . love Pierre I shall be returning soon for an other SMASH BURGER

Food is good and Junaid gave good customer service

Super good atmosphere with quick wait times and amazing quality food. Junaid was friendly and added to the first xpietence of eating here. He even made sure the food was good (which it was) after we finished. We will definitely be returning soon

Food service was quick and cooked well, fries were actually crispy and fresh. Junaid was really friendly and polite and checked after we finished that everything was okay (which it was). Quality food and service.

Put pickles in my burger when I specifically said no pickles - food was good though

Very nice food. Special thanks to Junaid who was very helpful.

Speedy to get food to us. The customer service from Junaid was good

Great tasty burger, service was excellent.

The food is good - the price is a bit high

My burger was delivered raw all the way through. Tasteless in a soggy bun with barely any colour or seasoning. My husbands was perfect. Not sure what I did to deserve such a mess

I had dinner today at Smash Burger and we had a great experience. It was very nice to find a Brazilian person to help us. Cristiane was very nice and helpful. We followed her recommendations and tried new things that were very tasty. I enjoy going to Smash Burger and having their cheeseburger with fries. I can’t have gluten and dairy and I find their burgers one of the best I tried. Their vegan milkshake is also very tasty. In addition to that, the service is very good!

Today I had dinner at Smash Burger with my family and we had a great experience. Cristiane was very nice and friendly. She made very good suggestions of new things to try in the menu. We really enjoyed it. The service is very good and we enjoy the gluten and vegan options available as my wife has dietary restrictions. I definitely recommend it.

Burger definitely better than McDonald's or Burger King Points deducted for worn, broken seats and upon request: no toilet You can wash your hands at the service counter Conclusion: you go there for a Smashburger 😃😉

Excellent burger and even better fries. Double the price of the McDonald's and Burger King on the same street, but more than double the quality. Will be back.

Fast, fresh and lovely! Would 110% grab a burger from these guys again

Definitely some of the better burgers you can get around in the city. They also do delivery and prices are overall more affordable than other places that raised their prices more steeply. Would recommend.

cold burger and fries disappointed..

we had a delivery, the taste was very good and so was the packaging. onions rings were huge in size, sweet potatoes were fresh, sandwiches were as ordered.

Smashburger offers average burgers at high prices. The burgers are oily, and the Smash Seasoning on the fries leaves a strange aftertaste. While the experience was okay, it's not something l'd go back for.

The best burger and sweet potato fries I have ever had. Go there. Your taste buds will thank you.

Great place for a proper burger. Forget your diet but it is worth it

The food is fresh and they serve it to the table. Also the toilets are clean and hygienic. I would like to thank the staff.

Ordered on Uber Eats. Arrived stone cold after 80 minutes. Disgusting

Never heard of this chain before, but definitely will be back. System to order was easy to use, and I was able to order exactly what I wanted in my burger. Service was fast and friendly. Food was delicious. Recommend the smash fries with the garlic and olive oil if you want something a little different but the standard fries are also top tier. I don't know what atmosphere there should be but when we went was relatively quiet

Smash Burger Bath is awesome! Love this place. Wish we had one nearer!

Lazy staff table won’t be clean just tacking stuff away we have clean our own

Dreadful...service very poor,...staff have language issues...food very mediocre...and not what we ordered...the wait was a long time..not good

Great place to eat! service was amazing and food was the best ive ever had! really really good

Food was great as usual! Not the first time eating here, they do not disappoint you with the food and the service they are doing! Special thanks to Amiel, Cris, Lipsy and Kirk! You guys are great!! Kudos!

Best burgers in town! The servers were so kind and friendly! Thank you Cris, Amiel, Lipsy and Kirk! We had a great time ⭐️

It's my 3rd time eating smashburger and 2nd time here in southgate branch. This is the best so far. Staff are really courteous and friendly. Fries are really crispy and the burgers are great. Thanks to cris, amiel and lipsy! Keep up the good service

As a personal opinion, after about 3 years without leaving any feedback for the Smash Burger, I would like to say this shop does some of the best burgers by far in town. Cooked to perfection, salad is always fresh and crunchy, and the Smash fries are absolutely incredible and I would also like to mention their products are on the same standards since they opened as I have never found a lack in quality in the past few years when i ate in here on multiple occasions. Staff always prompt and helpful. Keep up the good work, and thank you!!!

Staff was great and the food is good

Just came here for dinner as my partner and I were curious about the restaurant every time we visit Bath. The burgers are a bit pricey, but 100% worthy as it's part of the menu (Proper big beef burger, drink and big portion of fries), and the milkshakes are amazing. Food was served quick with the restaurant full. Will come back deffo.

Too good... More expensive than McDonald's across the street. But justified

Was in shock when my "food" was delivered today. Cold food and missing items and this is how it turned up. No meat in the bun, forgotten fries. Disgusting. Wish I could post a picture

Thanks to Aiden, Junaid and Lipsy for the great food and service.😊

The food and serving is great. The staffs were all lovely. Thanks to Aiden, Junaid, and Lipsy for the great experience at Smash Burger Bath.

Top notch service from the whole team but special mention to Aiden, Lipsy, and Junaid! After a busy shift, a nice meal of burger and fries is well-deserved. 😊

Junaid was our host, we enjoyed our meal. Junaid, Bilal and all crew is very friendly and caring.Very good place to Dine in with Family and Friends, Food are delicious and yummy.

The chicken burger was delicious. A bit of a Shake&Shack feel. The chicken was crispy, I loved it!! The choice of accompaniments is varied and this is clearly a positive point. I am removing one star for the price which is in my humble opinion excessive. I paid almost £18 for 1 burger + sweet potato fries + a coke....

Would've been much cooler if this had people serve you dressed as smash bros characters, I wanna be served a burger by King DeDeDe whilst I can see Ike working the fryers and Samus cleaning the tables.

Take away. Lots of people ordering but I was the only take away. Ordered at the kiosk. Jalapeño burger and buffalo burger. Waited a while. You get an order number and you put in your name. There’s no screen to show you when’re your order is in the queue or when order is ready. I couldn’t see any take away condiments. Received order and left. No condiments in bag. When we did get to eat our food, mine had no jalapeños in! It was a little tasteless and I bit into 2 bits of Grissel! Yuck! My husband liked his. I’m so disappointed! Definitely would not return

Junaid was very kind and helpful.The place was nice and warm.

Smashburger is a must to visit if in bath. Incredibly friendly and efficient service. I was greeted by Quelly who is an asset to your company. she recommended the truffle burger and it was great. There milkshakes are a go too I would recommend the lotus biscuit one.

Had a great time with friends, loved the ambience and vibe. We had milkshakes, burgers, fries and a lot of other things. Ritwik gave us great table service, with a smile on his face. Definitely recommend everyone to visit!

Amiel had a great attitude and gave amazing service. The food was amazing and I enjoyed my time out here.

Best service from Udit at Samshburger bath.

Our server was very helpful his name is Junaid

Some poor fellow has spent a great amount of money on this place, but left themselves downwith a dreadful front on house team..we were intrigued..to try something different...the staff whose English is poor, don't understand the menu...it clearly states a meal deal is 14.95...however the staff say is 17.95...doubtless it will close...stupid staff will lose their jobs...and the investment lost..come on ...this is basic stuff...you advertise and the staff should be trained to understand the menu..dreadful waste

Best burger I had in my life followed with infinite refills and ton of crispy fries but is on the pricey side (still worth it)

I went to this Smashburger with a school group of almost 60 people and they couldn’t have been more accommodating towards us. Food came out quickly for the kids and was all to a brilliant standard. The staff were friendly and the location was not only central in the town but easily accessible by coach/ bus. The upstairs area is perfect for hosting a big group also. Many thanks!!!

Best burger in town! My 3-year-old can finish a whole classic chicken burger! Always feel welcomed, the staff are amazing! Love you Junaid and managers!

Food is great and staff are good. Massive issue with the computer system it can't understand a group of friends paying separately yet stitting on the same table. Should be an order number not table number. Had 2 groups of people in today and all of the orders were either wrong or food took ages to come out while they figured out that there was different orders on the same table.

Seriously overpriced bad food that took forever! Staff seemed to pfaff about and there were no customers except one occupied table….. Not going back!!!!

Order incorrect and poor quality

Quelly is very kind and accommodating, as well as Cris. They made sure our first time eating in Smashburger was an awesome experience. The food too was really top notch. Quelly and Cris and the whole team are assets to your company. 10/10 will come back.

We were served by Amiel and we were very happy with the service. Ordered gluten free burgers and the smashfries and both were delicious, as we ordered the large fries the portion size was amazing too for the price!

I think i have my new favorite i love strawberry milkshake. Nice food ,lovely and professional staff especially flavia .

Burgers were okay! Probably not worth £20 for the side of chips!

Good food, quick service. Amiel was very helpful grabbing me a cup and serving my food. Recommend this smash burger.

The food was stone cold after spending £46 we wasn’t impressed

Just had a takeaway meal. Staff very kind, even though we came in 4 min before closure. The veggie burger very lovely, I would suggest add the pickles in, it makes a big difference! :)

We arrive on a Saturday at 12. In 11 minutes we get our burgers and are sat the food is delicious and not to expensive the service is marvellous great experience I recommend greatly

Ordered thia in Uber eats, cost us 26 quid for about 5 quid max of food in terms of quality(would have been nearly 40 of we didn't get the Uber eats discount) I ordered the most expensive burger they had and all I could taste was some beef patty and mediocre cheese. Wife had the vegan burger and was equally underwhelmed. They also didn't supply the dip we ordered so overall a bit of a shocker really! All in all crazy money for tiny portions of badly made food....

Ordered for delivery. One of the smallest portions I've ever had from a burger bar, the most expensive burger they had was barely more than a badly wrapped but of fried beef with some dodgy cheese slice and no sauce or anything else in it. Astonished I've just spent 40 quid for two people to eat a shoddy empty burger and a tiny portion of soggy chips. Currently pursuing some kind of refund

I had a strawberry milkshake. It’s divine ❤️, my friend and i had a lovely time having a good chat and catching up in this resto. The ambience and the people are very accomodating. I want to thank Cris for assisting us.

It was raining and we were hungry, so we gave the place a try. They had a nice person help with everything, and the food was surprisingly good. The price was reasonable.

Junaid was really helpful and made our experience amazing

Both me and my mum had bad stomach reactions after having the milkshakes, I'm gluten free and she's lactose intolerant so my best guess is they're not cleaning something properly as I haven't had a reaction to the one near Birmingham. It tasted delicious, just wouldn't recommend it for people with allergies/ intolerances

Cris was my server, and she has a natural customer service excellence ✨, I gave a tricky order because of dietary requirements, and she was handling brand new software. Cris's manor was lovely and she was very helpful. I was instantly impressed but character! I've worked in retail for 16+ years and she is naturally gifted in a wholesome way! Keep her - she's a star ⭐ My only negative feedback is the gluten free roll was terrible, and while I really appreciate that there was the option I wouldn't order again (ever 😬). The atmosphere was compromised but the dark lighting, other spot on. Thank you

they messed up my order and when I wanted my money back they said I needed to give my gmail? like did no one have cash money on them because like that beef was not halal and if you want your money back they make it so difficult with their system. The man who took my order first gave me the regular order for eating in while i wanted takeaway. He kept asking me if i was happy, no tf i wasnt.

I love the meal and the service was great here at Smash burger in Bath. Thanks to Junaid for assisting us while we were dining-in.