Five Guys in City of London, Westminster

The food is quite good, but there is one problem: the accent of the lady at the cash register, who is from India, is so bad that we cannot be understood, and she did not understand us either. I don't know how the British understand it. It was very difficult to get along. The woman took the order a little wrong, etc., and other employees were also disturbed by some of Kasiterib's behavior, and they stated this. they made fun of jflsnfdknf

Recently visited before Christmas, it extremely busy but managed to find space. Store was clean and staff are really helpful.

I came here with my partner over the weekend - we both ordered burgers with our chosen toppings and a regular fries. The food didn’t take long at all and was fresh, well cooked the only issue was some of the toppings were missing but this was still a good burger. Whilst we waited we had the chance to have some peanuts for free which was nice, we also had a refill drink which had plenty of options to choose from. Only downside was £27 on 2 burgers was a little steep but it’s five guys and you know what you’re getting!

Tried a BLT and fries. The fries were actually quite good, but the BLT was absolute rubbish. The bun was well past its best and the bacon was cooked to a cinder and resembled cardboard. American garbage at its worst.

It was unfriendly, and the store was noisy and hectic. the food was delicious

4/01/25 Me and my mates came in for some scran and the first thing we do is look around for a spare table as it is quite busy. The first empty table we see is covered in a lot of shyte that did not get cleaned up for a while. It was an immediate no as it was close to a mountain of rubbish. We then quickly spot another table and we manage to claim that one, but it was clear it hadn’t been sprayed down for a while. There was a lot of crumbs and whatnot left on the table everywhere which was annoying and off putting. Anyway, we order our food which was nice and easy. The guy at the till was nice enough. All I ordered was some regular fries and a peanut butter milkshake with whipped cream. My order of fries are ready within two minutes which was nice. Now this is the worst part of the experience. We were waiting 10 minutes for our drinks. This was because nobody was paying attention to the milkshake station. Admittedly, I’m a very impatient person and this really took me over the edge. As working in fast food myself, I know about the general idea of how it all works. It was clear that there was a lack of staff as there was not one person for each station as the bloody milkshake station was neglected for a while until some guy from a different station noticed there was a small group of people gathering for their milkshakes. Now, when he starts making the milkshake naturally I’m watching him. I understand people crack under pressure, but I kid you not, I could of made that shyte quicker with a blindfold on, and bearing in mind, I’ve never made a five guys milkshake in my life. He was going painfully slow. It was making my blood boil. I was already fuming from having to wait so long!!!! After what seemed like a millennium, we finally got our milkshakes. We all sat down and I start eating my chips. I noticed only on the top the chips had their special seasoning which I’m a sucker for so that was very disappointing. I had to fill that void of flavour with extra salt and pepper. Other than that, I enjoyed them with my ketchup. I drank my milkshake and it was nice and sweet, but tasted slightly of lower standard than I’m used to which was also annoying considering how long it took to make!!!!! I needed to go to the toilet and so I ventured inside. They were sort of clean. Clean enough not to be disgusted, considering it’s London. Anywho, whoever that man was making my peanut butter milkshake with cream on top for order number 10 from around 4.55pm on Saturday the 4th of January 2025, consider yourself an opp.

Of no interest: 30% of burnt fries and sandwich bread like plastic.... I do not recommend this restaurant chain.

Dirty, loud, overpriced. Partly rotten French fries. Never again.

90 euros is a really steep price! Plus, it's freezing cold and the manager leaves the door open. He was asked several times to shut up. He doesn't listen to anything and doesn't care at all. Frankly, this is unacceptable!

Good quality food for being a fast food. Milk shakes are really tasty

Nothing special for the price paid.

Quality and taste but high price

Great choice for us Brazilians who love a nice burger. Very tasty, quick service and a peaceful environment to enjoy your snack.

Cashier pushed me of buying extra chips even if have asked if the burger it will come with. Indeed it end up on throwing away most of the chips. Very disappointed, all the chips been chucked in the bag on the top of all the rest, had to search between the chips to get the burger. Also very expensive just for a burger and chips, paid almost 50 pounds for 2 ppl. Never come back

Era aceptable. Lo principal fue que la hamburguesa estaba bien hecha y sabrosa. Buena elección de coberturas. Las papas estaban bien. Personal muy amable. Caro para lo que es, que es básicamente una cafetería, pero con artículos bien cocinados y recargas ilimitadas de refrescos, sin duda volveríamos.

Disappointed with the food I got there. For more then 20 pounds I got an unseasoned burger, fries in a cup plus a few more inside a brown bag though I want to eat in, Cheapest quality seeded bun not even toasted, wrapped in tinfoil which makes the bun soggy, NO salt in any food, no condiments offered only thing I like was the soda. 20 pound wasted.

Food was very tasty and service was good. I've never been a fan of the bland clinical decor. This in my opinion gives off a cold and bland feel and ambience.

Luscious double decker hamburgers with a choice of 15 toppings. Choice of spicy or plain French fries. Not cheap to be honest but delicious food. The bill for two hamburgers, fries and a coke was £38 The facility was immaculate and brightly lid and modern. I certainly couldn’t relax there

Good location, street isn’t crowded, queues are very short.

This was not a good food experience - my first time at the chain, it felt very rushed and the burger & fries were only warm. In short, a wholly unremarkable experience to lift it beyond a McDonald's or BK. Staff were nice though and it must be doing something right as it was packed. Nandos for me - the food is always piping hot!

Probably OK but not great value for what it is. There must be better food for the price. Probably a fad? If you know what it is and like it then i am sure a good job was done and you would enjoy it.

Good bruguer as always, but they are getting extremely pricey for a fast food chain: you can find a better burguer for the same price and table service in several places nowadays.

All good, the food was good but had a better one in Paris Champs-Élysées

Please do not get the Grilled Cheese from here, it gave me food poisoning and was the most disgusting thing i've ever eaten (honest to God). The bread tastes like wet cardboard and the cheese honestly tastes like chewed-up old gum.

Like all their stores, this one is great too.

Consistent quality for the burger. The restaurant was very busy but it wasn’t difficult to find a table.

I have to say that this is the best burger I've eaten; the two patties were tender, and the burger was juicy. It's clear that good quality beef was used. The service was excellent, and it was a nice dining experience. I came late mid-week after a night out and had wolfed down the burger, so I didn't actually get a photo of it, but I'd definitely recommend this place. Five stars all around for me!

Good and safe! Yes, a little expensive but on a Sunday night in this area it is the most decent thing you can eat at this time 😜😜🍔 and the potatoes are from local farmers 👏

This is the best five guys in the universe and it has a lot to do with the amazing staff that work here!!! Akib, Dwayne, Simona… all rockstars!!! I get the same burger every single time and I’m here once a week and they are the BEST!! IMO best burger in London!!!!

The food is delicious The service is very good

Hotdog? That's a hotdog?? Service? Pour your own drink, pick your own food up... clean your own table. Maybe we'll be cooking it too next? Overrated... Plus side the peanut shake was good.

My worst restaurant experience ever !!!! I was very dissapointed. This place is not worthing my money . Is overcharged and overrated. I payed £93.80 for 4 burgers with fries and 4 drinks. At Nando's we payed fir 2 whole chicken and 8 sides £70. I have to say that Nando's is 10 classes over Five Guys. At Nando's is staff who are showing the table, staff who is caming and asking about food , also you hava 6-8 sauces for topping. At Five Guys you are not meeting some if this . They did not followed our order. One burger should have ham but we did not received. Nobody is following orders . Also i did not understand why they are punching and squeezing the hamburgers as a soccer ball? When you are opening is looking disgusting the bread is like a garbage . Why they are not folding nicely gentle anyway we are eating it . I had the feeling that they are making fun of my money !!!!!!. Also why the staff are crying the order number???? Like 100 years ago???? They don't know about some screens with order status ??? In Oxford street London 2024!!!!???? They are making fun of us . I received a bag as a picnic . No cutlery no plates and cheapest mayonnaise and a cheapest ketchup. No more option for£ 24 portion .....they are not worthing customer money . It was overcharged. In central Rome 4 persons with pasta pizza 2 desserts each and wine we spent £ 130 and it worth it until last penny . But Five guys did not deserved our money . My WORST EXPERIENCE ever!!!!

You can find the best burgers in London at Five Guys.

My worst experience ever !!!!!. ...I paid £93.80 for 4 burgers with fries and 4 drinks . This is outrageous!!!! Overcharged ever !!!!at Nando's for 4 persons we had 2 whole chickens wirh 8 sides at £70 . I am sorry but Nando's is 100 clases over you . You should go and take some lessons and tips from them .We waited ,,famous,,burgers for 15 minutes . Nobody are checking these orders . They dud not gave the burger with ham . They put all the burgers the same . The potatoes are not peeled!!!! This is not a service for 93.8 pounds !!!! I could buy these nit peeled potatoes from supermarket with £3 . I don't understand why they are smashing squeezing beating the burger after is wraped . I prefer the bread fluffy not after a football game . I am totally disgusted. No cutlery....only dome paper bags as a picnic . Also the cheapest mayonnaise and the cheapest ketchup too . Please look at Nando they offers 6or 7 toppings . IT WAS MY WORST EXPERIENCE EVER!

They gave me a half wrong order and the hot dog wasnt any good. Wouldnt recommend.

good food but inside it was dirty amd crowded. it is not cheap

A sandwich passing by and off we go.

Buen restaurante de comida rápida, pero teníamos expectativas más altas. El personal no nos dio consejos correctos sobre los tamaños de sus porciones de papas fritas.

Employees didn't let me use disabled toilet until I had to beg. They are really rude and do not understand that there are hidden disabilities.

Food was what you expect from a five guys burger, decent/good with good fries.🍔🍟 Pricing was good compared to the rest of the activities in the area. ✅️So i recommend this place for a fast burger

Tuve una mala y el joven gerente me dio una gratis que era tan agradable la orden y su higiene es absolutamente golpe en todo es absolutamente impecable recomendaría a cada uno a venir a 5 chicos su comida increíble y siempre miembro del personal sonríe

Last Saturday night I went to Five Guys in Oxford Circus, I was hungry from clubbing and this cashier named Pablo was so funny and helpful. He made me and my friends go over our budgets and get fries, and it was worth it. PS: he is a vibe, like literally he made the visit a wholesome time. I am happy he did, Keep up the good work Pablo.

Good afternoon, I have been at the Cinco Hermanos restaurant and a guy named Pablo was serving me and he was telling me that thanks to him he was advising me on what food to eat, that thanks to him I was going to eat well because I didn't know or have any idea what I wanted to eat. Then Pablo was explaining to me very well everything I had to eat and in this case what I had to choose and immediately the manager called Simona came in with very rudeness sending Pablo to the other restaurants and this is not normal, because thanks to the fact that I come here and we all come here to eat this girl can collect her pay at the end of the month I would like someone to please call her attention because this cannot happen because they are leaving Cinco Hermanos on the ground

Delicious burgers. The place needed a little more cleaning but it was fine.

Happy with the burger but chips a bit less

We ate a great dinner and the service of Pablo was incredible!!! He was very friendly and we will come back just for the presence of Pablo… He helpt us with everything 🙏🏻🙏🏻💛

Our first Five Guys burger, won’t be the last - so juicy and an amazing choice of free add ons, really good chips and nice bright clean decor. We were a bit confused by collection as there doesn’t appear to be any screens advising of when order is ready - you have to listen out for your number being called which is tricky unless sitting very close to counter. This won’t put us off tho👍

Realmente caro cuatro hamburguesas por £ 50 el menú parecía que era para configurarte para que costara mucho y lo hizo . . . la mesa estaba sucia . . . la comida estaba por debajo de la media para mí y frío buger pero no tenía tiempo para esperar , , , no volverá

Abbiamo mangiato vicino al Tower Bridge. Le patatine e il resto sono di buonissima qualita', porzioni abbondanti. Cio' che mi ha colpito e' la cordialita' dei dipendenti

This was my first time visiting and I had a very lovely experience, I told Darshan that I’ve never had five guys before and he was kind and eager to tell me about what they offer and he gave recommendations,he was very warm and the food was good, I will definitely return, service was perfect- Darshan made my day by going above and beyond.

For those who are in a hurry and don't want to eat at conventional fast food outlets, this is an excellent option.

Drinks facility not working in main part of restaurant

A very tasty burger and milkshake.

I always love it but £16 for a burger only is a lot of money but food was as always amazing

Thank you Siris and team, good, hard work! 👍

It might be the best Burger I have ever tried.

The food is quality, the place is clean and they serve you quickly. It's not that expensive

I'm not a fan of fast food, and I avoid it whenever I can, but out of necessity, I decided to try this fast food chain. I was blown away. The burger at Five Guys is exceptional: the quality of the bun, the flavor of the hamburger, and the option to customize it at the counter with your choice of toppings really impressed me. The fries were the best—hand-cut with the skin on, not the usual frozen kind. The prices are a bit high, but everything is expensive in London! Five Guys is also in Italy, and I can't wait to try it in Rome to see if there are any differences. Five Stars for Five Guys.

Went in of Friday with family. Staff was so nice and helpful specially security guard mr Saif was so friendly and humble. I will recommend that place to everyone

I'll start with the really good food... nothing compared to the usual suspects! Super top potatoes and burgers!! The plus of making drinks and sauces free is a smart thing. High price 53 euros for 2 double cheeseburgers, 2 drinks and 2 potatoes.

First time having five guys!! Had the best experience with an especially big shout out to Lester - food was very delicious 🥰

Quick service with helpful and friendly staff, good burger 🍔,

Probably one of the best fries…

Best place in London or in the world ad the last year i write this to say home much i like it and i found it in chinchester last year and now i found jt here

Receives food in a cardboard bag. Very inconvenient that you cannot get a tray. Also a bit McDonald's-like

Simona was a pleasure today and tended to all my needs made sure i felt welcome and made the whole 5 guys experience a nice one will be back again soon

The restaurant is good. I bought a cheeseburger 🍔 and a diet coke

So yummy burger, what a great service , the team are so professional , big thanks to Simone . ☺️

The person on the till was very tired & unfriendly. I was with my kids & when they were taking time to choose the toppings she was making faces which I felt were very rude. The food quality was not good. I spent over £60.00 and none of us liked the burgers we ordered.

It's always a good place to stop and eat a burger and lots and lots of fries.

Good value food, chips were excellent, hotdogs were a bit stodgy but tasty.

Udo very good, only the front has works but otherwise a 10.

Actually service good, very efficient, was very busy. The burger and fries were good according to grandson, I had a hotdog, average and very overpriced, husband being vegetarian had a toasted cheese roll thing. Totally not worth the money. Overpriced and not very good tbh. Not much for vegetarians.

We visited this place today, i have to say wonderful personal. Simona our cashier was the best in helping us to choose what we want.

Not as good as US Five Guys, but not bad either

Please check and confirm your order before paying, otherwise they will add extra orders.

It was amazing. The burger was amazing, the drinks were amazing. They had like 10 iced tea flavors. They even had vanilla iced tea which was probably the best one! Definitely recommend.

(Javed ) Even though we ordered the normal menu, the order attendant entered our order as Large and did not make any changes even though I told them that we were charged more money.

We ordered cajun Chips and it was soggy with less spice.Paid for cream in shake but need to go again to get cream. While we having our food ,staff was so busy with an aggressive cleaning method which didn’t allow us to even talk because of noise he was pulling and pushing chairs felt so bad that we paid to have food from there seems like we got it free from the behaviour of staffs. Atmosphere was crowded not at all organised felt so congested with no ventilation we really enjoyed five guys in Piccadilly circus. Always recommend that.

The price is so outrageous... There was a lot of food, so I thought ordering small would be enough.

Usual 5 guys burgers, friendly staff, not as busy as you'd expect.

Free nuts is a surprisingly made me happy

Food expensive, small, they don't know how to speak their own language, bad presentation, the cheese sticks to everything and the potatoes are thrown in the bag

It’s a quiet Sunday evening, I ordered 2 milkshakes & fries over 20 mins ago, still no sign. We recieved the fries around 15 mins ago, we were planning to take them away but have had to eat them here due to not wanting cold fries. It’s taken around a minute to write this review, still no milkshake…

This Five Guys hits the spot especially after you've had a couple alcoholic beverages. I asked them to recommend me a burger and it was ever so delicious. The chips complimented the burger ever so brilliantly! The toilets were not to be bad.

Someone almost took my bag here while eating, but i noticed it.. They dont let me rewatch the camera.

Floors was very sticky the moment we walked in. Not inviting. Visited yesterday with my daughter who dragged me there. She a little burger I had regular burger one regular fries one beer and one milkshake. Not worth £38

The manager at the store was friendly! It's self-service, so please bring your own ketchup!! It's better than in Korea! Of course, the price is more expensive, but haha, I went in the morning and ate leisurely!

How can you not have a vegetarian hamburger option in 2024? Otherwise incredibly overrated and extremely expensive.

By far my best burger resto ever fries top notch

This is just a regular burger joint, but by golly, is it expensive!!!!!!! Daylight robbery it is. The food was OK, but tiny and just so incredibly expensive. Toilets also reeked of yucky stuffy cleaning products, put my kid off totally from wanting to use them. Never going back.

I ordered a large chips. Rather nice but cold

Best experience with great and friendly staff!

Yeah is a hero - brilliant service and a great attitude

Amazing service and very delicious food.

Regular Five Guys for a quick bite as you move around the touristy Oxford Street. Bottomless drinks but who needs all that sugar? You build your burger yourself by choosing from about 15 “free” toppings. Somewhat big seating area.

Excellent burger (bacon cheeseburger with jalapeños and lots of sauce), fries were the best. All fresh, tasty, and we both came out happy and stuffed.

The burgers were really good, the fries were also good (you have to take the "small fries" because they are overfilling the bag so it's more than enough for 2 people). The only thing that made kinda sceptical and i know if i recommend this store for more than one visit, is the prices...the burgers are small and overpriced. The best thing about that store is that it stays open untill late (later than many stores in London).

Always love Five Guys and no exception here! Price was the same as outside of London, staff were polite and patient. Food was fresh and hot as always

Very good potatoes very good sandwich expensive I don't know if it is London but when I go to Italy I will stop to see if it is equally expensive but very good everything