Five Guys in City of London, Westminster

incredibly overpriced. £21 for a cheeseburger, chips and a drink?? dry and tasteless burger, rude server who gave me a dirty look while i was ordering. didn't really like five guys to begin with, this has only strengthened my dislike.

Overrated burger bar. Service quite slow as usually very busy. Not really value for money, although still popular with others.

Sure bet it was good as expected. Very well served with fries (too few perhaps). The service was quick and friendly. Usual decor again and a good number of seats.

Problems with the payment with the card, they told me that the charge was denied so we paid with another card....then we saw that we had paid the bill with 2 cards. After about 20 minutes of arguing and pointing out their mistake they refunded us a payment. The manager of the restaurant is pompous and arrogant, we will never enter their place again!! I also recommend eating burgers in pubs... they are better and less expensive

Food was amazing. Generous portion of fries. The burger was so juicy! Marek on the till was very positive and you can tell he enjoys his job. Toilets were also clean and big. Enjoyed my meal and visit.

Always a great option, my suggestion is if you go as a couple, just buy a glass and some regular fries. The soft drink is refil and the potatoes are great. The bathroom is big and clean enough to fit in.

One thing Five guys used to do well was give plenty of Fries. That seems to be not the case. With prices now more than they competitors the five guys is not competing on value or taste.

Happy to enjoy the full service of this branch and specifically Suraj who is very great with customer service of British people.Mihqi is asounding as a manager and staff member

Thanks Marek for the great service!😊

Extremely expensive burger, very mid. 2 burges with fries and 2 sodas 44£ no thank you

Very tasty and you can choose the ingredients.

Great food, clean place. Love the music and how much space there is. Toilets were clean and overall I am very happy with my visit!

Even though it is a fast food chain, it has delicious burgers like a boutique burger joint. There really is enough to choose the cheapest and best food around the world. Potatoes are homemade and in large portions, ketchup and mayonnaise are unlimited and of high quality, as well as unlimited Coke alternatives, Dr. A great place with pepper and unlimited peanuts. The only criticism could be the toilets, it's normal for such a busy area but they could be kept clean with a little more care. Thanks Five Guys!

They are really professional for hamburgers. Peanuts are always perfect🙂

Clean and tidy. The toilets were very clean. Great food.

Amazing people, amazing manager

Me and my mum were in a toss up between Five Guys and German Doner Kebab. I was ok with either but she originally wanted to go German Doner Kebab but she was put off so we had to go to Five Guys.

Mainland Five Guys. I ate a cheeseburger. Great taste of fried potato

The place below is good if you want to have quiet seating with friends or family.

I was served quickly, and I received my food after a short wait. My cheeseburger was excellent along with my oreo milkshake.

My first burger in this chain, wait was a bit long as there was quite a queue. Lots of seating in the basement area so it’s quiet and fairly relaxing for a meal. Good burger, chips are not as good as other burger chains. Good beef. Overall I think it’s good but still prefer Shake Shack which is better burger and chips. Not cheap either for over £16 for a burger and chips without a drink.

You get more fries than you order so always order a small portion

Burger looks like they have been beaten with a hammer, but by god do they taste so good, and a large fries is enough for 2 people easy, drink will be needed if you got for the spicy fries

I recently tried the famous Five Guys burger, and it truly lived up to the hype! The burger was cooked to perfection — juicy, flavorful, and customizable with all the fresh toppings you could want. The quality of the ingredients really stood out, and the generous portion of fries on the side was a great addition. The service was quick and friendly, making the experience even better. If you’re looking for a top-tier burger that hits the spot, Five Guys is definitely the place to go. Highly recommend for any burger lover!

Good burger, overflowing fries. Peanuts

Loved it except that we found out American bacon is tough, the shop replaced our burger though !

Good restaurant, nice behavior every staff, Fries is very good.

absolutely worth every penny. super yummy and very filling

Bit of a wait for the burger but otherwise as expected

Falling in love with Five Guys. Everything is just perfect again on this visit. Thanks everyone.

Amazing service thanks and food . Thanks Natalia

WARNING: Exchange rate for foreigners here is extremely high. We felt quite scammed.

The only reason I gave 2 stars... is... I ordered 2 burgers 1 fries and 2 milkshakes... £39.98... 5 guys is here for the higher end consumer... a 1 off place to take the kids.. imagine a family of 4... that will run into the £100's

I don’t understand why Five Guys burgers are so delicious. The clerk who took our order for 2 hamburgers and 2 colas for 50,000 won was unpleasantly unfriendly.

I went to this five guys late last night and we were going downstairs to meet our friends but the extremely rude guard put his leg in the way of the stairs so we couldn’t go down, he started aggressively yelling and pointing at us and would not listen to us when we said our friends were down there but for some reason we wasn’t allowed to go down. I messaged one of our friends who came to come get us and took us down. When we came up I realised I left my bag downstairs. He then wouldn’t let me get my bag, MY PROPERTY. Just because he is misurable he loves to try make other people misurable but he instead gave us something to laugh at because him being misurable at us for no reason was funny despite being disgusting.

Possibly this chain is the one that puts the best Bacon in its hamburgers.

Really good service and yummyyy hotdog and milkshakes!!

I didn't eat there but I was shitting myself, I went in and luckily found the bathroom open. I got rid of everything and I thank them. 5 stars

Bad shop. Besides being expensive, the taste of the burgers was unacceptable. The prices they list are without the tax, so in the end calculate + 20%. Also, soft drinks 4.45 pounds! Service completely boring. Generally nothing good. I wouldn't go again.

Great service by jervaie food was cooked nicely hot an spicy I really enjoyed the food by five guys definitely recommend

This one in London has great snacks like in the USA.

Fast food chain with soda refills, something rarely seen in Europe, many options, the well-seasoned fries stand out.

Excellent burger, fast service, place was super clean. On the pricey side though, but hey that's London for you.

This store was very spacious and had multiple restrooms, so it was very comfortable to use. It was my first time eating a hamburger, but it was extremely juicy and delicious! (However, your mouth and hands will be sticky, so wet wipes are a must.) The fries were also delicious, just like Mac's crunchy fries. One is large for women, so it's a good size if you can share half of it.

Five guys is great. The quality of the food is good considering that it is fast food, it is a little expensive but the food is good. The smoothies are delicious, and you can also have as many peanuts as you want

Bought a milkshake and it was very good as expected :)

Very good five guys in central London. Lots of seating and fast service. Milkshakes were fresh and delicious!

Customer service is absolutely exceptional. Had a great dinner and great time. All the staff are amazing. Highly recommend!

Food is great as always but the prices are going a bit crazy

Simple fast food without all the mass marketing.

Easy place with plenty of seating and nice restrooms, great burgers and convenient location

Overpriced food average quality and takes ages to be served in an atmosphere that is disgusting dinner from decades ago - you are going bust in the next few years what are we paying for seriously it’s a one time purchase place

Five guys Covent Garden never disappoint me, the food was incredible, the staff member are really friendly and helpful, and Love their dedication to maintain the store clean without forgetting they have the most cleanest toilets of the central London, thanks so much Covent for making my family and myself so happy I highly recommend

Never been before, so I was unsure what to expect... I ordered a plain hamburg & got a plain hamburg. No lettuce, no tomato, no relish. Just bun & 2 meat patties & all for £9.95 . I doubt I'll be returning again. The server who took my order, never explained anything about the 15 free topping. She looked kinds bored, tbk.

Hooked on the Peanut Butter shakes!

Complaining is waste of time if your food is served on time.

Spicy fries were way too salty, everything was very good

Visited on 30/07/2024. Must say: The server was very helpful! However: Cleaner approached my table, opened up my food bag. Had a poke with dirty gloved hand whilst holding broom and dustpan in other. This was whilst I tried to get cutlery of which there was none available at sauce/drinks area. I was few feet away. Complaints website does not work. After filling in country field it does not work beyond that. So can’t complain! Tried contacting via reviews field and had unhelpful replies and denials my food bag was opened and touched. The opening of my food bag etc was denied. This is clearly not the case. Did they really look at CCTV as they said or just not being honest? I asked for this to be escalated to a serious complaint but they refused and said matter is dealt with. As much as I looked forward to having a meal there, I will not be going again to any Five Guys. I am very disappointed by the way Five Guys handled this matter. Disgrace!

If I could I would give it 0 stars

We called for a milkshake on a hot day in London. If the milkshake had not been so good the rating here would be poorer. The milkshakes took 25 minutes to be made, this had to be collected from a stand behind the main desk that we discovered by chance, it was disorganised and were initially given the wrong shakes. This was corrected but after a 25 minute wait we werenot very impressed.

Friendly staff good food. Can get busy at times but seating area downstairs is usually empty and loads of seats

The food is amazing! Best burgers in London. Rio was the kindest 🥳

The best! Which McDonald's, which Burger King, which what. You can make a tower if you want.

Only brought milkshakes but the complimentary roasted monkey nut was a nice touch

Delicious burgers and chips! Service was basic - cashless! Go there hungry or you wont be able to eat it all. Seating is below and toilets were decent.

Descent Five Guys with two drinks machines, both upstairs and downstairs.

Nice place Clean Crowded Even have choices of bunless for more calorie saving

A bit of chaos today. Otherwise good. Expensive

Taste of Americana in Englandia... saved us from coming anorexic or starving has the cuisine here is not known to be the best 😜 🇺🇸

It seems like mad prices for fancy fast food (albeit in the city center) but the burgers are really, really nice and all doubled up. Fries are great, drinks are outrageously expensive but unlimited refills for soft drinks.

The best hamburgers and hot dogs.

Restaurant prices but McDonalds type service.

This store is the first outside of North America.

The burgeeeeeeers are amaaaaazing, the prices are expensive but the burgers are sooooo gooooood I would love to come back to London just to taste the food here again

Swift great service, same as always. Nice burgers with the fillings you choose. Winning it!

Maybe the chain with the best burgers.

The burgers are delicious and good, but the potatoes are cut and fried with their skin on, you can only have them as long as the drinks are finished. You can offer shelled peanuts and eat as much as you want.

Slowest and rudest service I’ve ever experienced

My cellphone was stolen in here.

The Five Guys Covent Garden is an address of a fast food chain. The place is well located and like this type of restaurant, the main advantage is the opening hours and the possibility of eating when traditional restaurants are closed. Nothing to do with known addresses, here the Burgers are prepared to order and can be personalized with 15 different ingredients. There are only ground meat burgers. There are of course fries (minute cooked), various drinks and milkshakes. Everything is prepared in front of you and the Burger is served hot. Have tried it, everyone will have their own opinion!

Love the food, the service, and the views of the street. 10/10 😊

Top like every Five guys. Very good, fairly fast service, nice employees, and good atmosphere, no hubbub

Yesterday evening I had a fantastic culinary experience at this establishment. The chips were quite honestly some of the most flavoursome, succulent and perfectly salty chips I’ve ever had. The spicy seasoning was perfectly balanced, combining both spice and herbs to add a new dimension to the flavour of the chips. The texture of the chips was also noteworthy, striking a perfect balance between a crisp outer skin and soft inner potato.

Upmarket fast food restaurant. Loved the cheeseburger and homemade fries.free refill drinks as well Definitely not cheap though

Had a lovely experience at the shop in covent garden must say the hospitality provided and care by the staff is absolutely great. Thank you for your patience .

Five guys never disappoints! love the milkshakes

My first time trying five guys and definitely worth the hype shop is super clean

Came in the other day to get a milkshake and Maria was so lovely really helpful as well!! Thank you

The place gets extremely crowded at meal times, with all tables taken and therefore people eating anywhere there’s a flat horizontal surface, including on the bins and window ledges etc. Service is relatively fast in the context of those queues. The burgers are okay - better than a McDonalds or Burger King, but no Honest Burgers or artisanal burger. Location is very handy close to Covent Garden, however

Amazing service from Donia, such a sweetheart. Will definitely be back. Employee of the month worthy !

Very overpriced, had to wait near 5 mins after I got my burger for my shake. Burger was savage though.

Always full of people. Vegetarian burgers are always good. Chips are freshly cooked

Busy restaurant but the burger was excellent

Can't go wrong with Five Guys. I ordered a hamburger and small fries. I like Five Guys because the quality is consistent. The bun is basic bread and not those sugar ones. I get to pick my filling, making it the healthier (for a burger chain) option. No fancy salty and sugar sauces, no burnt bits on my burger, basic and simple and tasty. Place is big with additional seating downstairs and pretty reasonable sizes toilets for this kind of location. Would come here again.

One more five guys, yes, this one has peanuts, which not all the ones in London have.

The burgers are good, the fries are outstanding and I love the huge drink selection

The atmosphere is like in a FastFood restaurant. So don't expect any atmosphere. The burgers are really very good and much more real than in popular fast food places. And bigger. Fries…. Note - do not run Large…. You will get a bag of fries…. Tasty, but the quantity is really scary 🙃

prefesco FIVE GUYS anche in Italia e quando sono di passaggio a Londra per lavoro questo è il miglior locale dove mangiare un ottimo hamburger e patatine, rapidi nel servizio, locale pulito e sempre molto gentili e cortesi

Spent all night chucking my guts up after eating here

It is Five Guys but next to Covent Garden 🙌 Good place to rest and to have a quick bite before continuing the daily journey 😵‍💫