Five Guys in City of London, Westminster

Experienced a very rude customer to 2 members of staff and customer continued to be unpleasant even when the manager came to explain why the waitress thought the lady in question was finished. Both members of staff were extremely professional and calm throughout this situation. I visit once a month in Long Acre Road when in London. Well done to all staff. Eugene Kavanagh Ireland 🇮🇪

delicious fries….. i prefer everyone to visit once to this place

excellent service……food is good

The staff of this five gyus are to respectively and helping hnd in everything and the sitting areas was to clear and tidy we enjoy a lot.

Excellent service...amazing food

❌ AVOID COMING ! Terrible customer service. I was still eating and had just gone to the drinks machine — my table was literally right next to it. As I stood a step away filling my drink, a female cleaner came and started wiping down my table and removed my tray without even looking around. I clearly said, “Excuse me, I’m still here,” but she ignored me and even threw my receipt onto my sauce cup before walking away — no eye contact, no apology. When I said “What’s wrong with you? You’re not listening,” a male staff member came over to lecture me on my tone instead of acknowledging what just happened. Apparently I should keep my voice down while being disrespected — yet the store is happy to blast loud, irritating music that nobody asked for. The fries are not top quality, ugly ones. BIG NO! I didn’t swear. I didn’t shout. I simply asked for the most basic respect: don’t clear my food when I’m clearly not finished. This kind of service is disgraceful. I won’t be coming back, and I won’t recommend this location to anyone.

Amazing service !! A do food ofc ;)

excellent service and staff was so good…

pas facile de se restaurer tard le soir, chez 5 guys c'est possible, large choix, commande par bornes, service rapide, personnel énergique, les burger très bons, les fêtes également

Good place too grab something, maybe a little expensive

Really great staff, good burgers, large portions.

I love the milkshake and the food was good and store is so nice

The food was amazing and great staff . Very happy to come back there ant time. Best Burger in london

It's so good customer service by mahi

The team was so friendly....the ambience so nice....I love the food. Its so nice. Love the milkshake

The team was so good...help me so well for my order...I really appreciate the manager and the team for amazing service.i prefer this place and suggest to everyone to visit once.

The food was so good and the fries also....amazing service...grilled cheese was amazing.i like this place.

the food was amazing, it was my first time here. i will come back on my next holiday! Maria was very lovely and gave me recommendations on what to try, many thanks to her!

Not much i can say about Five Guys. Great food; it can be a bit expensive, but it's worth it. Almost no waiting time, and it was so easy to find a table.

I really love the food, also the milk shake is amazing.. Also their service is amazing

Place was not crowded. Service was pretty fast (6 mins after an order for 3). Everything was clean and well stocked. The restrooms were pretty clean. Food was tasty (unlike things like mcdonalds). Good overall, glad we gave it a try.

Fantastic burgers. My kids and I are super enthusiastic about them

Ennesimo locale simile al McDonald ma con prodotti di scarsa qualità. Personale poco accogliente e igiene inesistente. Da evitare

Thank you so much five guys and staff and specially thanks to MR. AKSHAY because he provided good service and very helpful for I purchase food so thank you so much akshay.

The service was very good and the food was made well. 5/5

We had a very enjoyable meal here and unlimited soft drinks with ice.

Burger is awesome with the beer.

Always a chill stop off spot when in town, staff seem really happy and polite, spots clean and foots constantly very good. Decent for veggies too

The original and first UK branch. I have sentimental feelings for this one. Brought my son here. Lovely. Only thing is because of the location it appears to be a pitstop for many not actually eating so appears a bit run down. Staff are lovely and helpful.

Great taste and value for money and a delicious burger. Burger taste identical to US version, fries are definitely better in the USA though. Clean space and facilities and friendly staff too.

Ok, empty, service was oddly slow.

You get what you expect. Fast food for good value

The best service in London, thank you Maria for your kind service!

Me and my family felt well-looked after and the meal was fantastic. Thank you for the great service Maria!

Burgers are always good in here, plenty of seats down stairs and toilets are accessible

Fue tan bueno que el gerente fue tan amable y nos cuidó todo el tiempo que estuve afuera. Te dieron mucho por el dinero y nos dio fichas extra.

Open late so very convenient but I think it was near closing time and staff were pleasant but looked like they just wanted to go home.

Amazing and quick service by Santosh and Suraj. Loved the experience and the ambience. Tried the grilled cheese, fries and milkshake. Truly delightful and worth every penny. Definitely a must try if you are anywhere in London.

First time trying Five Guys, and expectations were high. Not the best burgers I say. Loved the fries! It was nonetheless a fun experience.

Muy ordinario. Y extremadamente caro. 4 patatas fritas de hamburguesas y agua AUD 146. 00 Nada especial. Mejor relación calidad-precio en un pub o ir a la ciudad china para unas albóndigas

Decent burgers, good shakes and fantastoc fries.

It's a good place to eat and very well located. Bathrooms are not too much clean and have a huge security rude guy at the door.

Buena hamburguesa pero muy caro para la comida rápida. Cuesta el doble que burger king y no más testimonial. La relación calidad-precio es pobre!

I enjoy five guys and have yet to find a bad one.

Milkshake £6.25 There are 11 flavors to choose from

Delicious , amazing service. Thanks

Food is not great. Staff were friendly and helpful it was clean

My first Five Guys experience was at Covent Garden, and I’m glad it was! Now I understand why it's a bit more expensive than other fast-food places—the quality is absolutely worth it. The cheeseburger was bigger than expected, packed with flavor, and incredibly satisfying. The cashew-on-the-fries were a great surprise—crispy, tasty, and full of flavor. Pairing everything with a Brooklyn beer made the meal even better. The restaurant was spotless, from the dining area to the open kitchen, which looked very well-maintained. Service was fast, efficient, and professional, making the whole experience even more enjoyable. I also liked the peanuts, which added a fun touch to the meal. Overall, everything exceeded my expectations, and I would definitely return. A great balance of quality, service, and atmosphere!

Excellent food, clean place and friendly and knowledgeable staff.... I will definitely be back

Monday 13/03/25, 8pm Pleasant service provided by Andre. The burgers were mouthwatering, chips were alright and the chocolate milkshake was delicious. The place has the classic american Five Guys design and offers lots of seating options on the ground floor as well as in a basement. The lost star is for two reasons. Firstly we had to wait for the shake around 10 extra minutes after getting the food, which did not seem very reasonable. And the toilets were in a terrible state and in need of attention.

I've given five stars, because for a burger, it is for me one of the best. Being able to add whatever you want from a choice of toppings, with a good portion of chips and free monkey nuts, what more could you want. The burger on its own is enough. Give it a go!

I don’t even write reviews but I’m legit annoyed at my experience here. High prices and the burger was genuinely bad. No season at all on the burger and the bun was soggy. Only taste was mustard that I added. Fries were soft and I guess were ok but mediocre. For the money this was a complete joke and I would rather go to any McDonald’s. Unless you have lots of money to throw around don’t come here:) (I still ate the whole meal because I’m broke and can’t afford to not eat after spending £15)

Thanks Guys . The shake and food very good

According to my son, the best burgers in town with unlimited drinks...

Excellent quality of burgers and fries. The price is somewhat high but it is worth it considering the quality and quantity of the food. They have little variety of food but if you want to eat good burgers the place is ideal.

Great food fast brilliant location plenty of seating including downstairs

As fast food goes, you do pay a high price for the product but you cannot beat a 5 guys burger. Good service as ever at this location and a decent amount of additional seating downstairs. 🍔

Where is my Fanta???? I ask for Fanta but only the burger is here

Just don't get it. Very expensive burgers, greasy fries chucked in a bag. Whoever called this place inexpensive is considerably richer than may.

Expensive for fast food chain, noisy staff has to scream the numbers because no screen shoes what numbers are served, 25 minutes waiting time is not exactly "fast". Overall pricey, mid taste and slow. Never again

It's nice that expensive burgers are given free peanuts. Everything else is no good It doesn't taste particularly delicious. Just tastes like a burger!!! Tip is also 20%... It's ridiculously expensive!!

Kind staff managing a clean and friendly space, but the food quality seems to have plummeted. Disappointing visit, unfortunately.

Obviously, the food is like all other five guys restaurants, but the staff were not paying attention on the orders and the soda machine was not working properly, and no one seemed to care either.

Super quick service and top burgers!

If you are around Covent Garden at 23.00 all restaurants are closed except for FIVE GUYS they are open until midnight, amazing food, and fantastic customer service by MARIO 🫶

Exceptional service, rapid and delicious food, a fan of coming here on my lunch breaks

expensive is different to tasty

1st time for me, the positive points: the fries seem homemade and are very good, quite salty but good. Free sauce. The hamburgers also seem homemade but not much taste, quite dry and very expensive. No menu here, you pay for everything separately which is more expensive than eating in a real restaurant. Self-service drinks.

Simply five guys .. low that burgers

Of all the Central Five Guys, it had the best atmosphere and was clean, but it wasn't crowded, which was nice. The hamburgers and hot dogs ordered without mushrooms are delicious. French fries come in random sizes, small and medium, and are often similar, so we recommend seasoning for the small size. The drinks are expensive, so I recommend ordering one for two or more people and refilling it.

The portion of food was good. Nice burgers. About 40 pounds for two people. However, the burger is better than most other fast food places.

Very clean bathroom, good service, fast, delicious burger and fries, I recommend a stop.

Was ok. Burgers are ok. Chips are good. Drinks bottomless

Always the best burgers in town. They make it your way and always give you extra fries. Love it here.

Five Guys burgers are just as good wherever you go, as are the fries. The guy at the front desk was very nice but the location itself is a bit chaotic.

Absolutely incredible staff. Maria is efficient and so sweet. And the rest of the team attentive and kind.

Love 5 guys....the burgers are great and love their fries and milkshake. I went few weeks ago and noticed the have cut down on the size of their fries which is kinda sad. But still a fan.

Very nice food, huge amount of fries, lovely shake.

Great location Standard franchises. Seating area.

Holds the same standard as in the USA. Fries and Milkshake a must

Totally overpriced. It’s a glorified McDonald’s. The burgers are very average despite the steep prices. The restaurant decor is awful, worse than McDonald’s. Looks like a slum with sacks of potatoes piled up for some inexplicable reason. Staff are dismissive and rude too. Very substandard all in all.

I ordered a Cheesburger with cajum fries and a soda, on 27/12while I was waiting for my order , I noticed, everyone that was dealing with the food preparation wearing plastic gloves, It looked professional but useless as with those gloves they were touching everything, food, the handles the tills no hygiene, food was dropping outside the aluminum foil and was touched from the bench to the burger..3 hours after eating it, ended up with food poisoning

Absolutely buzzing. Peak time. Expensive for burgers but it is a lot of burger. Large chips are simply gigantic and will serve 3 people. Cajun fries are the best..

On the 24th they fired me on the 1st bite of my hamburger

We had fries and peanuts, the only halal options 🙈

First time eating at 5 Guys. Food was decent although I found my beefburger a little dry. We ordered 2 large fries and the amount that arrived could have fed the whole place!! They were really nice but the 4 of us couldn't finish them. The milk shakes were fabulous, the staff pleasant and the place was clean. There was plenty of staff on and we waited no more than a few minutes for our food and it was getting really busy when we left.

incredibly overpriced. £21 for a cheeseburger, chips and a drink?? dry and tasteless burger, rude server who gave me a dirty look while i was ordering. didn't really like five guys to begin with, this has only strengthened my dislike.

Overrated burger bar. Service quite slow as usually very busy. Not really value for money, although still popular with others.

Sure bet it was good as expected. Very well served with fries (too few perhaps). The service was quick and friendly. Usual decor again and a good number of seats.

Problems with the payment with the card, they told me that the charge was denied so we paid with another card....then we saw that we had paid the bill with 2 cards. After about 20 minutes of arguing and pointing out their mistake they refunded us a payment. The manager of the restaurant is pompous and arrogant, we will never enter their place again!! I also recommend eating burgers in pubs... they are better and less expensive

Food was amazing. Generous portion of fries. The burger was so juicy! Marek on the till was very positive and you can tell he enjoys his job. Toilets were also clean and big. Enjoyed my meal and visit.

Always a great option, my suggestion is if you go as a couple, just buy a glass and some regular fries. The soft drink is refil and the potatoes are great. The bathroom is big and clean enough to fit in.

Una cosa que cinco chicos solían hacer bien era dar un montón de papas fritas. Parece que no es así. Con los precios ahora más que sus competidores los cinco chicos no está compitiendo en valor o gusto.

One thing Five guys used to do well was give plenty of Fries. That seems to be not the case. With prices now more than they competitors the five guys is not competing on value or taste.

Happy to enjoy the full service of this branch and specifically Suraj who is very great with customer service of British people.Mihqi is asounding as a manager and staff member

Thanks Marek for the great service!😊

Extremely expensive burger, very mid. 2 burges with fries and 2 sodas 44£ no thank you

Very tasty and you can choose the ingredients.

Great food, clean place. Love the music and how much space there is. Toilets were clean and overall I am very happy with my visit!

Even though it is a fast food chain, it has delicious burgers like a boutique burger joint. There really is enough to choose the cheapest and best food around the world. Potatoes are homemade and in large portions, ketchup and mayonnaise are unlimited and of high quality, as well as unlimited Coke alternatives, Dr. A great place with pepper and unlimited peanuts. The only criticism could be the toilets, it's normal for such a busy area but they could be kept clean with a little more care. Thanks Five Guys!