Five Guys in Edinburgh, City of

Tasty but not cheap and there's always a bit of a wait

My son was really ill after eating a hotdog from five guys, so be careful with what you order and making sure it’s cooked properly. I wanted to share incase it’s something that’s happening often so hopefully they’ll improve food hygiene and cooking.

I want to report here how much I was mistreated and discriminated against in this restaurant by its Manager who is now acting extremely rudely. She didn't even let me eat peanuts because I am a delivery driver and at that moment I was working. She said that I couldn't eat them because they were only for customers. Have you ever seen this? And this? This is absurd, she is xenophobic!……….. So I would just like to know. Who are the customers for this unit? The ones who come in to eat? The ones who order through food apps, aren't they?

Ordered a burger, fries, and milkshake. Order was continuously pushed back and 20 minutes late, and when the delivery driver did come I was given the wrong order. When I tried to contact the restaurant, it took around 100 attempts before I finally got through, just to be told it wasn’t their problem. Currently waiting for Just Eat themselves to decide if I can get a refund for the £30 I spent on food that I cannot eat.

The food was really good :) however its a little overpriced. sadly they dont offer meals, you have to order everything separately.

Driver was super friendly and quick

Delivery never arrived, says "delivered", did not

Order not received. Been waiting over 2 hours - website said delivery would be 30-45 minutes. Tried to call restaurant a couple of times but they cut you off.

Worst burger I've ever had and far to expensive. I rather go to my local burger van " the whistle stop express " in Livingston. The music was far to loud too

Burger without rancidity. Excellent hotdog

Great service and really good burgers, 10/10 would recommend a visit!

Came after 2 hours when it said 25-40 min wait and food was cold and milkshake was warm

food was luke warm. never got sauces required. absolutely no customer service. requested refund. never got it. waste of money in my eyes. won't be ordering again

Remained in the restaurant 2 hours.

As far as chains go it does what it does very well but today was a special day for my family so we decided to visit. The two members of staff that were on were amazing and went above and beyond for great service (they know who they are!). We will definitely be back!

Great burgers piping hot and worth the money

The burger was good, however one of the staff there was very impatient and I was just thinking of what to order for a few seconds, and nobody was queuing after me 🤷, actually me and my friends were surprised by his unexpected bad attitude. probably will not visit again in the future

Ordered 1 burger for my granddaughter got 3 that she wouldn’t eat. Someone one would be disappointed must have got the wrong order

Lovely food, they know their way about a burger. They should teach everywhere else we've tried on here a thing or two. Thankyou 5 guys. 👍😊👏👌

15 Quid for a basic cheeseburger and chips (nae salad) absolute rip off.

Couldn't eat the food. The sausage in my hot dog had a strange texture and taste, couldn’t eat it at all. The burger didn’t look good either, you could see someone's hand smashed it, very very dry completely with no vegetables, only a tiny tiny piece of cheese in the so called cheese burger.

The food was delivered on time. The driver came with a bicycle and the food was damaged l. All fries was out of the package, 2 cokes were missing and overall the food was cold.

Abysmal delivery times. Orders always get delayed to absurd times. Order arrived 30 minutes past the requested time, when I made the order almost one hour prior

I went there today with a client,we both ordered the same food fries and strawberry milkshake ,a few hours later without having eaten anything else we both had terrible diarrhoea and I’m speaking of this coz I haven’t eaten anything else all day except for that and my stomach is still upset I hv no other way to explain this but i suspect it must have been from the milkshakes.

For a fiver guys the smash patties are a bit thick than usual

Always a great double burger with extra cheese. . . .

The staff here (mostly) treat delivery drivers with utter contempt. They ignore, look at them like they are excrement, talk down to them and pathetically complain about drivers taking PEANUTS which are there for public to take. The burgers are great but the humanity is lacking.

Had a great experience here. The food was good and we got loads of fries. There were four of us and we all enjoyed the burgers we had. The experience was made better by the person who served us (Kasa - sorry if I have the wrong spelling). He was very friendly and efficient. He explained everything really well and had no problem with us taking our time to order.

Best driver from just eat to date. My flat is difficult to find but driver seems to have no issue. Food was incredible

The chips were far too salty so barely edible. The hot dog was nice but this meal was not worth over £20. At least a partial refund would be much appreciated if possible.

Ordered little fries which you usually get the cup plus some in the bag which is actually quite a bit and there was half a small cup lucky if there were 10 chips that weren’t edible as there was that much Cajun on them really not impressed

The food was cold and chips were like they had been sitting for a long time

Food is good but it is expensive for a burger. The hollering of order numbers for milkshakes was ineffective at best and shambolic at worst.

Excellent food, delivered quickly. Thanks!

Food was delivered and was stone cold

Cannot believe I've just paid £40 for the stale food I've received.

Thank the assistant manager nico for the review poor customer service very rude and very patronising how this guy is a assistant/manager is beyond me complaint with head office has been raised I will post the full review shortly.

The best hamburgers in the world!

I forgot to add anything else to the burger:(

Chips were not fresh. Burgers were lukewarm.

Order was late by 2 hours and was missing majority of my chips. Expect a refund.

Food was cold and sub par, over priced and poor quality.

Exceptionally busy at 8pm on a Friday night (really to be expected), quick to get order in, then a long wait for the food to come out. The burger was good. Was it worth the extra cost compared to a micky d's or Burger King? I'm going to say no. Nobody cleaning the tables but the customers did seem a lot more on top about doing this themselves. Maybe that's what you are paying for?

Chips were cold and in cooked , biting into

Five guys is five guys wherever you go atmosphere and aesthetic wise but I was really let down by the food. I'm normally ok to have the chips as someone with a gluten intolerance but on this occasion I had a really bad reaction and am still not sure why so I don't think I'll be heading back to five guys for a while.

ALWAYS a good feed from Five Guys!

Great food and good portion sizes. Reasonably priced for the amount you get. Could do to have a microphone so you can here your number bein called.

Pistachio milkshake is outstanding :)

We love five guys but our order was unfortunately very late. I would have collected from the restaurant however it wasn’t an option for just eat that day. Disappointed as I usually love five guys but hoping for a better experience another day.

Food arrived after a delay saying there was no courier service. The driver called to say he could not find the address. Food was cold and the burgers were wet when unwrapped so after a few bites they went in the bin. Fries were just very lukewarm and again went in the bin. Very disappointing when you down £36.89 on sub standard and cold food. Won’t be ordering from 5 guys again. I would’ve have left no stars in the review is there was an option for it.

Good food and they gave us loads of fries. Always a tad on the pricey side but it's a nice treat now and then.

Bottle of coke was missing from order.

Great burgers but very expensive

Disgrace !!! Waste of money and time !!! Food late and cold !!! Smallest and most expensive burger in my life !!! Shop not even bothered to pick up a phone !!! Shame on you !!! Never ever Five Guys !!! I demand a refund !!!

didnt get the strawberry shake and one fanta was missing :(

Uber eats delivery, the collection was made and delivered within 10 minutes. The fries were cold and I mean room temp cold. If you're having it delivered, I can't reccomend skipping this particular five guys enough.

Didn’t know 5 guys did medium rare burgers… actually disgusted

Love the hot dogs, usually very quick service and generous portions too. Bit pricey though, which is usual for any Five Guys

Burger was dry and chips freezing

Nice delivery guy no problem with them. Cold night. Burgers were soggy, badly wrapped. Chips cold but revived on reheating. No salad options. Won’t use Fountainbridge again.

I didn’t even received it and you marked it as received… worse

Food is good but all staff besides front counter staff are rude and unfriendly, pick up counter also ignores customers when called for. EDIT: Since restaffing I’ve had nothing but consistent top quality service. Changing from 3 to 5 stars EDIT: They were stingy on the fries multiple times, 4 stars. And why is there a straw for milkshakes with pieces if its just going to get clogged up the first sip you take.

Really enjoyed my burger with them gorgeous skins on chips mmmmmmmm keep up the great food mobed when I was in thumbs up 👍

My order delivery time has been changed 3 times I rang twice to be told driver pick up at 19:30 still no sign of tbe delivery so that was a waste of money. Informed to ask for a refund from ' Just Eat' Hopeless arrangement can't track drivers then fobbing me off with a lame excuse they have no control after pickup. Arrived at 20:39 soggy cold chips and a cold hot dog that bounced off the plate disgusting food I don't recommend . The driver must have had my order sitting in his vehicle for it to be soggy and cold. If I could give zero stars I gladly would. Disgusting 🤮

Burger was great as always. Was sent the wrong milkshake. Not sure what the flavour was but not my fav.

Food was cold by time it was delivered and wasn’t in a bag to keep it warm the driver had a passenger who had it on their lap even though cold food was still tasty

Pretty average but quick delivery

We didn’t receive our order in just under 2 hours. It was an £80 order and I find that appalling. We ended up having to drive out to collect it ourselves. I will be contacting you for a refund of the order. It is rather convenient your app doesn’t allow me to note anything more than a 5 minute delay…..

Food was great as usual, only criticism would be that the requested sauces were not provided. The time did change from initial estimate but the food is good so wasn’t an issue for us. Will continue to order without hesitation

Un seul et unique burger de commandé ce samedi 31, résulat ? Une intoxication alimentaire avec nausée, maux de ventre et diarhée. Pire nuit de ces dernières années, j'ai failli louper mon vol le lendemain matin. 4 jours aprés je suis toujours épuisé et j'ai des maux de tête de plus en plus persistant. Je vais devoir retourner voir mon médecin. Merci Five Guys

No drink was delivered with my order

Food arrived and was cold and the chips were very soggy. Really disappointed as usually enjoy my five guys takeaway.

food was hot and delivered without any issues

Ok so the delivery time kept getting pushed back but the food was fresh and delicious when it did turn up

I don't have an option for 0 rating otherwise I could have given that. One of the worst shop ever visited. The staffs were so rude and the duty manger was also. They don't know to talk with customers. Such staffs only make the management feel guilt.

Excellent burgers and fries, delivered quickly and on time.

Missing fries but note on bag shows this was restaurant's fault not driver's.

Always enjoy anything we order

Very friendly and quick delivery. Thanks

All food was hot and very tasty

Chips were overcooked and there was hardly a full sized chip all were tiny and lukewarm very disappointed

Courteous delivery person, polite and quick.

Great burgers, little fries Cajun are more than enough! Quick delivery. Happy hangover cure!

Soggy, cold, overpriced. Very disappointing

Slightly more expensive but leaves the other burger joints standing.

Love this place but the driver is taking 2 or 3 deliveries and the food arrives soggy and cold. Much better when you pick up!

Food was cold way too much ketchup didnt meet the standard i am used to sadly

Food delivered quickly and tasty as always

Was just as lovely and as fresh as sitting in to eat 😋

Overall ok, but if you're not going to deliver beers, maybe don't put it on your menu. It has twice happened already.

Food was good but £5.25 bottle of beer was missing from order. Refund this please.

For whatever reason, there have been several mixed up orders from Five Guys. Not sure if it is the drivers, or the system at the restaurant. Either way, when one has to wait for it for quite a while, it's very frustrating to be sent completely the wrong order. Check your orders carefully! (And remember the refund is only credit, so you still have to spend the money eventually.)

did not receive a milkshake i ordered

I ordered a milkshake and never received it

Excellent food arrived still hot and enjoyed it immensely.

Very disappointing for the price. Will stick to other fast food providers in future.

Food was lovely, buns were a bit soggy but that's to be expected with takeaway burgers, so it didn't take anything away from the meal. I love how much comes in these burgers and the mess they make is something special. Deliverer bantered with my 3 year old at the door, which he really enjoyed, so thank you to the deliverer. Should have gotten his name.

Ordered at 1905, foot didn’t arrive until 2035. Understand it’s a Saturday night, but 90 minutes for an order seems far too long.

Gave me pickles when I asked for tomatoe

Super quick delivery and great food