Baskin Robbins in Edinburgh, City of

Delightful service and tasty icecream. Recommended

Not brilliant ice cream but friendly staff.

thought would have sponge pieces instead some rock hard stuff nearly broke my teeth

The ice cream at Baskin-Robbins is quite average; it has the typical flavors you’d expect from any ice cream shop. However, I’m giving this place four stars because of the amazing staff! The ladies working here are incredibly kind and friendly, always welcoming customers with big smiles. I especially appreciate how generous they are with the samples, giving out a nice big scoop every time. Their warmth and excellent customer service make every visit a pleasure. Really love coming here because of them!

Walked in, 3 separate staff looked up and away. After being ignored for 3 mins I asked about the ingredients and told one thing and then another as they didn’t know and lied but they did go away for a few minutes to look at the box. By then I was fed up and went to another ice cream parlour.

£5.45 for 2 scoop tub, I had strawberry which was ok and banana caramel which was gorgeous 😋

Visited the shop and had deliveries many times over the years. Always pleasant ice cream and staff friendly too.

The clerk was very enthusiastic and gave me several flavors to taste. Very good, waffles are a bit too sweet, beach day is delicious

orders 2x strawberry sundaes got 2x melted milk like substance with what was mentioned to be sponge is more like pebbles. rock solid and uneatable. Will never use this place again am absolutely gutted I wasted my money on this 0/10

Took my son here last week, he loved it as did I.

ice cream was to small for a 8 scope and it was already melted

Didn’t have the flavours I put in, disappointed

Came into the shop at 1pm, 8th May 2025 there was a delivery taking place. We were totally ignored by the server after 15 minutes myself and another couple walked out the server had not even acknowledged there were customers present. No wonder the place was empty!

Can you come back please I missed the door please

Delivery Never arrived then tried to call they didn’t answer phone great way to get free money

Absolutely delighted. Thank you x

I come first time from Accrington. I really like this place

I ordered a couple of waffles on Uber eats for my boyfriend and I and we both love it. I got far too many smarties. ☺️😇😊

when it got to me my crepe was completely solid I couldn’t cut into it. I ordered my food and it took nearly 2 hours for it to arrive

Excellent customer service..delicious food..amazing staff…

Very good dessert and a smiling and very kind waitress 👍

It was very good, we got what we paid for, but very sweet. There is nothing to say about the welcome, perfect 👌🏻

We knew we weren’t coming here for gourmet food but my wife and I went wanted to fill our sweet hole after enjoying an evening meal down the road. The facility is fairly large, bigger than most dessert places. It wasn’t quite like a nightclub but it was a little unclean. Some of the tables had spillages and the place looked a bit ropey. Baskin Robbins sell a selection of ice creams, desserts, bakery items and drinks, as well as celebration ice cream cakes. The lady that served us was patient whilst we hummed and hawed on what to get. I had a look at the bakery items but they didn’t look very appealing, appearing artificial and lacking the allure of freshness. We ended up choosing a couple of warm desserts. I caved in and my greedy belly also decided to get one of the stacked shakes. The lady was nice enough but a subtle inconsistency in service emerged when we noticed that, despite the quick preparation of our order, we had to fetch it at the counter while others enjoyed table service. While not a major concern, maintaining service continuity would have enhanced the overall experience. The desserts themselves were not bad. The ice creams were sweet and maybe too sweet to distinguish the flavours. The brownie was gooey and quite tasty. The cake I got was drenched in caramel sauce which was probs a bit excessive but it tasted ok. The desserts were served on fancy plates but strangely we could only get wooden cutlery. By this point it was confirmed that a stacked shake was unnecessary so we had it on the road. It’s difficult to review because are tummy’s were bursting but the shake was still quite enjoyable. It was filled with ice cream, cookies, chocolate and other sweetness, sending my blood sugar through the roof. Ending the night in a food coma is not advisable, unless you don’t mind having an awful sleep. Overall 3 stars is very fair. It was reasonable priced and the food and service was satisfactory. Will we come again, unlikely.

Another hidden gem just near the parliament on Holyrood road. Great portion size and staff and service are 5 star class. Parking outside is very hard to find but put this on your next stop when in Edinburgh!!!!

Love the chocolate milkshakes here

This order turned up like the bag had been kicked about the street. The containers were all broken into pieces and the contents all inside the bag broken bits of plastic all in bag too

Missing half the order, wasnt warm at all was cold and stale couldnt eat what was delivered. Ive never had an issue from this place until now highly dissapointed i spent £40 and didnt even eat anything.

Absolutely atrocious service. Order pancakes and milkshakes for the family. No straws what do ever to drink the shakes. Why would someone order a shake to drink out a straw. Rang store no response

order was wrong but delivery good nice guy made me smile

Really good amount for your money. Great selection of flavours as well. I got the belgian waffle with a scoop of the honeycomb ice cream. It was so filling as well

Order took 2 and a half hours. Was completely melted when it came. Had to stick it in the freezer or I’d have to drink it instead

Nice place for an ice-cream. Good flavour selection and some nice sitting areas. Tastes good and is generous on portions.

I've walked into this establishment today, aiming to purchase some ice cream. It was completley empty, and for a reason, I've found. I said hello to the girl working there, got nothing back. She completely ignored me, staring at her mobile phone!? I thought, ok I'll have a look at the ice creams, maybe she'll serve me soon, but no, she kept typing on her phone. Another worker appeared from somewhere, she was also on her phone. Lol, then I decided to use the restroom and leave. I'm not giving my money to this place. The ice creams looked average and artificial anyways.

Really bland, been twice and tried different flavours. Get a gelato instead

Food was really late, despite saying it was waiting for a delivery driver before preparing the food the warm food was cold on arrival and the ice cream was mostly liquid. Really disappointed compared to previous orders

You know what? I had a milkshake there and it was quite nice! Not super sweet, just right! Depending on the flavors you want, you can have one for as little as 3 pounds. I had a regular size (which was quite big for a regular!) and it cost me around six pounds. They also have ice cream, hot beverages and bites to eat, which I'll certainly try soon. Nice staff too. The one who was with me didn't rush me at all and was (not surprisingly) a lovely person. Worth a try!

Everything was melted.. worst experience ever. Also no straw given for the milkshake

Milkshakes are really good but a bit pricey.

Driver left delivery outside my front door without ringing the bell It was only by chance I opened the door to check the stairwell

Will not be ordering from them again

I did not receive my order what can I do to get my order it shows delivered

Baskin Robins took order and did not deliver.

Delivery driver got lost enroute which isn't want you want with ice-cream. Who doesn't have maps on there phone these days?

Crepe cold and under cooked Ice cream a tiny pot for £7 and missing the sauce that cost extra. The slush was rubbish and just juice-absolutely awful in total

The gentleman delivering our order was lovely and polite. He kept our warm and cold food separate. He confirmed it was me before giving the order over. Thank you!

Sundae was ok, cake wasn't fresh and had a 'chemical' taste to it. Delivery time kept shifting and was over an hour late. Disappointing.

Just blown away with this ice cream and delicious waffles ..addictive and too nearby !

The flavour of both scoops of ice cream and the sauce was wrong on my sundae :( but not overly wanting to wait for another hour for replacement :(

First of all no straw for my milkshake Second of all I ordered chocolate ice cream And was gave chocolate mint ice cream absolute joke

Food was all melted and not presented good atall also missing items

This was never delivered. I emailed Just Eat but haven't received a response.

Driver wen to wrong address twice before delivering to my address, had to direct through driver calling. Brownie hot fudge cold. Ice cream partially melted.

Took the longest route possible

Having just walked up to Arthur’s Seat in the brilliant heat, we needed to cool down. We luckily walked passed Basking Robbins and decided to get a milkshake. It tasted brilliantly and did the job of cooling us down! The service was fantastic.

Just eat could not find a driver for an hour, took an hour and a half to arrive. Both items completely melted and no longer ice cream, more of a soup. The restaurant should wait until a driver is on the way to prepare the order, it's clear they made it when they received the order and it sat there for over an hour.

Says its delivered but indidnt receive anything

Much prefer the new cartons that the sundaes go in as you are getting more value for money in my opinion. The other ones just to small which I didn't feel I was getting my moneys worth. Much better improvement. Will be ordering again

I don’t think a lot of people know this is here because it is quite hidden and out of the way but it’s a great place for kids with delicious ice cream and desserts and I recommend the banana royale. Service was a bit slow but an enjoyable experience.

Shocking what I was given as the hot fudge sundae! Smaller than a kids ice cream in most places, the fudge was far from hot, obviously don't expect much of a heat with delivery and all but could clearly tell they had just been shoved into the cup from where ever they sat before hand. For the price of it not worth it at all. Very disappointing to say the least.

The ice cream was completely melted

Over £9 for a milkshake to be missing and no answer on phone :(

Ordered the crepe with banana caramel ice cream wish I could.post a picture of what the crepe in watered down syrup may i add looked like uncooked pure white crepe as soon as its took shape been whipped off the cooker 🤬🤬🤬

Don't waste your money absolutely rotten not worth it stacked milkshake what stacked milkshake I got half a cup of milkshake with a soggy brownie chucked in it and that was it! No cream nothing and oh yeh lets not forget the delivery driver gave me a bag containing 2 milkshakes on its side!!! half the milkshake was spilt!! The chocolate milkshake go to McDonald's you will get better for your money that is honestly how disappointing there milkshakes are the hot cake and ice cream hard and not nice clearly over cooked WILL NOT BE GOING HERE AGAIN AND I WILL BE PUTTING IN A COMPLAINT TO MANAGEMENT BECAUSE YOU CANT GIVE MILKSHAKES LIKE THAT OUT TO PEOPLE AT THE PRICES THATS BASKIN ROBBINS CHARGE 😡🤢🤢

Thank you baskin robbins Order was perfect!

Received the wrong order. Restaurant told me it’s not their responsibility - contact Just Eat, and signed off the call with ‘best of luck!’ Just eat say they will refund £16 when the original order was £20 (so no delivery refunded) but it will take 7 days for them to look into this after which I’ll receive an email. So £20 down and no food. Brilliant 👍 ‘Best of luck’ ordering from here

Ordered two cokes only got given one

Missing items on order. Both the sauces and strawberries were missing

I got the hot brownie sundae for half of the cup to be whipped cream. Cost a fortune as well

Went the other week with a couple of friends and we were served by Victoria, I think she’s the manager? But she was great, so friendly and attentive. We had a really tasty waffle and some delicious ice cream. The atmosphere was just right! I personally loved the music they played!! Would recommend to anyone visiting edinburgh!

Went into the Baskin Robbins on a busy night with my kids but they were so kind and took the time to help us choose! Had waffles and ice - cream each, it was so lovely. Very clean and nice atmosphere. Will definitely be back for sure!

Missing main item delivery guy didn’t pick it up

Went on Easter Monday around noon with two children under 10. We were the only people in. Reasonable service, kids loved their ice cream but the two young people working there continued with their preferred loud music choices which included explicit material (sexual themes, swearing) despite the age of my children. It didn't go unnoticed. It doesn't really matter how good the ice cream is if the environment isn't child friendly.

Apart from missing items. Order was good.

The first time we ordered the fondue, the cake and brownie bites were missing. The second time ordering it the ice cream selection was missing! If your paying £17 for something you expect to receive what is advertised surely? A shame because the food and milkshakes are always amazing but I won’t be ordering again after this happened a second time.

The butter scotch sauce was a most marvellous and wonderful viscosity

i ordered 2 triple ice cream, everytime they give me different containers, everytime they amount of ice cream are not the same, this time is even worse! they use a thin cup instead of a normal ice cream cup, one of them is full but leaking, the other one is not even half full!! Seriously?? is this now you treat your regular customer??

I want my money back that was desperate

Was so nice, sickly but wouldn’t expect anything else. Could’ve done with a straw or something for the shake

This was the best put-together stacked shake I’ve ordered yet. Even with the correct peanuttycakey bit in! They should look like this all the time! Not that I order them very often.

Never received my order. Online tracker claimed it was 'delivered' yet nothing. Refund request is still 'pending' as well.

Really good deal however the ice creams were all in the same tub which meant some of the flavours were affected by others but still very tasty the brownies were amazing the kids absolutely loved it and we have some ice cream and sauce for another day.

Hi. May I please leave a tip? There wasn't an option to do so on the app.

Was expecting it to be late as loads of people order ice cream on valentine's day. Wasn't that late and delivery guy apologized

Accepted our order even thought they did not have our items, instead of cancelling and refunding our items they sent us wrong order with a note as an explanation

Always seem to miss items on order. Dont answer the phone either

Items missing and restaurant unwilling to help.

Have just left this wee gem of an ice cream parlour. Had a toffee banana sundae with all the bits. My companion had the toffee banana waffle, both glorious. We were very well looked after by the lovely Eve, who - even though she wore a mask - smiled the whole time she was looking after us. Thank you Eve.

100% happy with my order. Thank you.

Best pistachio Almond ice cream on the planet. Go get a Megabucket!

Enjoyable Dessert Ambiance was very nice and clean. Options are very good on sundaes, crepes and cakes. Ice cream was so fresh and delicious. Kids really enjoyed their visit to Baskin Robbins. COVID rules well followed. Highly recommend this place and also We will visit again to this place.

great place just need some touch to be lively and brighter

Cold soggy crepes with strawberry sauce covered all over the nuttella rather than fresh strawberrys

Lovely however was suppose to be hot it’s freezing cold and hard and both cookies were suppose to come with ice cream & no straws 😞

Delicious ice cream and yummy waffles

An hour late and restaurant wouldn't answer the phone

Nice stuff. Waffles are great but cakes have room for improvement

Didn’t even turn up, driver was so rude, spoke to a lady at the restaurant and he was rude when returning the food aswell. I want to be refunded please

Food delivered promptly and amazing value for money 😃

the best Peanut butter cake I have ever had

I was standing outside in the cold waiting for the driver once I saw they were 1 min away. I stood out there for about 5 mins when I noticed a car pull into the car park. No one got out, so I assumed it wasn't them. I stood for another 5-6 mins in the freezing cold and then I see a man get out of that car that pulled into the car park 10 mins ago with the delivery bag - he was on his phone. The delivery driver was basically sitting in his car that whole time talking on his phone!