Five Guys in City of London, Westminster

Awful slow service, bad food preperation, leaving the food not wrapped, and left to cool on the counter for quite some time before calling the order for pickup. I was watching the bag myself. They did offer me fries when I complained … I was not there for the fries. Then the door guard refused me to eat in, - the latter surprise would not have been an issue if the, in retrospect, the only staff that showed customer care, the one takng my order, had informed me about the place closing in a little while. After a decade of being a customer, this was my very last visit.

Hamburger unti e saporitissimi, con il cheddar più buono mai mangiato. Patatine ottime. Free refill incredibile, con bibite anche zero zucchero introvabili in Italia. Prezzi in linea con la città. Un angolo di America a Londra. PROVARE PER CREDERE!

Local bem agradável, lanches fartos e de qualidade. Atendimento rápido e cordial. Tem bastante opções. Os milkshakes são uma delícia.

Ci siamo fermati per un pranzo veloce. Panini buoni anche se piccoli. Ottime le patatine ed abbondanti. Prezzi però carissimi, rispetto alla già pur cara Londra: 4 panini, 2 patatine e 4 coca cola (si possono rabboccare, ma ci è stato detto dopo averle prese) per 80 sterline. Cate voi i calcoli in euro

Went there late evening on a Sunday (10 pm). Almost empty. Hamburgers were quite normal. Nevertheless great fries. Banana milkshake was better than expected. Pricing quite high for what we got.

Great food, BC tastes awesome and fun fries were amazing, the staff member who took my order was very polite and had very nice energy!🤩

We were in the area and decided to get something to eat from here. It was very busy, the person on door security was very helpful and went above and beyond with trying to find us a free table and chasing staff to clean tables with had rubbish on them and need cleaning for others as well as ourselves. The food didn't take long to collect from ordering. The burger was really nice, the chips were good. I had a chocolate milkshake which was really good and although it is on the expensive side it is worth it. Overall the this place can be very busy so finding a table can be difficult, the tables don't always seem to be cleaned especially when busy and people don't put the rubbish in the bins. The person on door security had great customer service. This is a good place to visit. The food is good even if it is on the pricey side.

Abbiamo preso un cheeseburger con funghi e un bacon burger, tutto buono, utile il refil di bevande e le noccioline molto simpatiche.

Very good communication and staff I enjoyed my time here and everyone was so nice I would definitely come here again

Good food good service lovely establishment with excellent staff at the Charing cross five guys will definitely come again

Good quality food however expensive. No drink or fries included and fries cost 4.5 which is way too much

Had to wait, 5 of us placed 2 orders with different counter staff. We both had wrong or missed orders, by the time our food arrived there was such a large queue we went without, worst experience at Five Guys ever !!!!!!!

tasty, friendly, got a free drink cause it was my first visit at 5guys but they said i shouldn‘t tell anyone

Geobri served me and helped me out a load! I’d never been before and he helped me with all the toppings and drinks. Had a lovely experience!!

Burgers were dry, not good variety in the menu. Don't be fooled by the alk the posters inside claiming how wonderful it is.

t's been a week, but my sister and I are still reminiscing about what a pleasant experience visiting this Five Guys was. We have never been at a Five Guys before but we were in a hurry to eat before going to a show so we took a risk and hopped in. Inside we were greeted by what we acknowledged as the Golden Standard of service while ordering our food. Thank you Ben! You've become a fond memory of our trip to London. Ben was super kind, patient, organized, eager to help/advise and well humored! Next time I'm in London, I need to go here again. Food was amazing as well, but full marks for Ben the rockstar. Cheers!

We hadn't been to Five Guys before and Fahad helped us by bringing us menus and advising us. He was working hard to ensure the place was spotless. Impressed with the staff, the food, and the level of cleanliness.

Absolutely disgraceful. My 12 year old Daughter was pick pocketed in this store today by a low thief (I’m watching my language because the Facebook police might come out.. there are several other words running through my mind) begging for her food. The staff were not interested in helping, they DID NOT help at all. All the staff had to say was that basically, it happens and this problem has been present in the restaurant for some time. If you are aware of the problem in your restaurant, why have you not put proper measures in place to protect your customers? Where is the duty of care for customers? A child was robbed in your restaurant, by low life thief’s - THAT YOU KNEW WERE OPERATING IN YOUR RESTAURANT!!! Operating by way of begging, which is illegal itself, and your staff/ company did not have the common decency to help. Five guys, your poor customer service and complete lack of compassion for a scared, frightened young girl - you should be ashamed. Who in their right mind wouldn’t help a young girl. You wouldn’t even assist in calling the police. Your poor customer service, lack of training.. call it what you will is nothing other than disgusting. A company as huge as this and you allow your customers, CHILDREN, to be violated. You charge a small fortune for your products yet hold no moral standards. Disgusting. I hope future customers think twice about theirs and their families safety next time they come into your restaurant. Best bit.. I’d bet your company wouldn’t even bother to acknowledge this review nor the 2 crimes that took place in its premises.

For what is a treat for many in times of crisis, to turn up and get served a warm beer was hugely disappointing. When I asked if there was a colder bottle, I was told it was too late by a lazy member of staff. It was an overstuffed quiet night and I left hugely unimpressed. Not good Five Guys

Nous avons mangé ici pendant notre mini-séjour à Londres ; c’était notre première visite à un Five Guys et nous...

Jeldi was amazing, she fulfilled my queries and helped me pick the best milkshake in the world. I am leaving this review to recognise her awereness of customer service. She was very friendly and understanding besides the fact that we were a little frustrated after...

Came with my girlfriend both from Ireland not knowing the menu or the area. Guy called Elliot (I think) helped us pick and order which was perfect and then tried to get us help w charging out phones. Gent. Would go again except I have...

Second time trying five guys as my first experience was awful but that wasn’t from here so while on holiday i decided to try this one, and WOW the food was so fresh and full of flavour, the chips they are definitely not shy with...

Came here for a burger whilst in central London. We sat inside and once ordered our burgers were bought to out table. The burger was delicious as always and the fries were massive. You can’t beat a five guys

Sono stato con la mia ragazza al nuovo five guys a Roma Termini, è stata un’esperienza terrificante, 2 panini, 1...

After completing the London Marathon in my best ever time I badly needed something to eat so opted for this conveniently located place. I ordered a tasty Hamburger with Fries which I really enjoyed, especially the Fries which were to die for. If you are...

One of the best service i ever had, food is amazing!!!! I bet you won’t hesitate to drop your diet… lol!! Definitely recommended! Love love love!!!

Very pleasant staff and very clean branch. I love the beefy burger and the fries are superb!!! Not to forget the yummy milkshake👍🏻👍🏻👍🏻 Will defo comeback 5guys charing cross😍😍😍

Best American burger I had in London. Will definitely be back next month for more. Staff are very friendly and attentive. Absolutely amazing

Amazing Service , Authentic american burger and fries. Will definitely come back to this store with very pleasant and friendly service! Hmmm forgot to add their delicious Milkshake 😘

Amazing Service and burger and fries, plus all american milkshake! Authentic american burger and fries. Will definitely come back to this store with very pleasant and friendly service!

The best burgers we’ve had in England. There’s no combo deal but one small fry is enough to split and sodas are free refills! Just expect to spend at least £25 for 2 people.

Although the burgers are very good, it's incredibly expensive. Fries good but overly salty for my taste. I wouldn't rush back here because of the price. Nearly £11 for a burger with one patty and some fries. Nothing else, no drink and I took it...

Just like in the states. If you are looking for something consistent from home. Good location. We recommend.

Découverte par hasard. Et pas déçu.Valeur sûre qui dépanne (il y en a partout).Hamburger modulable à souhait.Un seul suffit !Hamburger / frites / boisson à volonté pour une quinzaine de livres...

No me gusta la comida rápida, a menos que no haya otra opción (tarde en la noche / estación de servicio), etc. No fue mi sugerencia, pero alguien me había dicho que era carne adecuada y no procesada, y que tenía un vistazo rápido como si parecieran entrar en detalles sobre la "calidad de la carne", el queso, etc., así que a toda prisa después del trabajo un viernes para tomar algo antes del teatro, parecía una buena opción.La comida era simplemente comida rápida, la impresión era que estaba preparada a la orden ya que tuvimos que esperar, pero los bollos de hamburguesa estaban empapados y cayendo a pedazos, muy difícil de comer y muy desordenado. No hay servilletas que no sean las que le dan con la comida, lo cual no es suficiente.Las 2 hamburguesas con queso, 2 papas fritas regulares y 2 bebidas regulares (creo que puedes rellenarlas) eran 36, creo que habría costado alrededor de 12 por dos ofertas de comida en Burger King / KFC / Mcdonalds. . . y creo que es un precio razonable, ciertamente no me quejaría en una revisión sobre el precio, deberías obtener lo que pagas, pero esto está un poco sobrevalorado e incluso mi otra mitad amante de la comida rápida estaba decepcionado y sorprendido por lo que ¡tu tienes!

OMG 12 pounds sterling for a burger with 2 meat patties in it, bloody hell that's expensive. Burgers are ok, nothing to write home about though. In comparison to other fast food burger places it's better quality. The eatery was clean and tables cleared of detritus from previous patrons. So very good that way.

Nuestras expectativas eran un poco bajas al pensar que esto es solo otra hamburguesa exagerada como Shake Shack (que fue una decepción), pero nos sorprendió mucho. Las hamburguesas son jugosas y deliciosas y las papas fritas eran fantásticas tanto que volvimos más de una vez y esto de una familia que normalmente rechaza la comida rápida. Ahora eso está diciendo algo.¡Y la calidad es consistente de tienda en tienda! !

We regularly eat at Five Guys but on this occasion brought along my daughters friend from Germany who is now hooked on the amazing burgers. I haven't ate at this Five Guys before but it was quick service and the restaurant was lovely and clean. We ordered three large burgers and one small one for me plus two large portions of chips as you don't need any more you get loads. It's expensive but it's worth every penny as the food is quality. Five Guys now have a huge fan from Germany.

A essayerChoix assez réduits de hamburgers mais ils sont bons et personnalisables.Comme prévu, un grand rajout de frites dans votre sac !

The burgers and fries at Five Guys are the best around but, definitely an occasional treat rather than a regular occurrence. Great quality, and portions are large plus the usual friendly service. Prices are on the high side but you get what you pay for!

Went in here after a walk around Whitehall and Trafalgar Square. It was 10pm on a weeknight so not too busy. The burgers are really nice and you get asked which items (including sauce) you would like on your burger. A really nice touch.

This place is just amazing, sorry McDonalds and Burger King, this place knows how to make a burger. Freshly prepared with the toppings of your choice. Amazing fries, a small portion is too big for one person Great service and friendly staff!

As burger places go they honestly don’t come much better than this, including the fancy ones. The burgers are the perfect thickness and come in two sizes and you can pick exactly what you want in it. The chips are also divine and come in salty or spicy. If you fancy a burger then this really is the place to come!

Personnel accueillant et qui est de très bon conseil

This is a good burger place. On ordering you have to choos, what would you like inside your burger. I was thinking, that I have to order like "extra" toppings and did not order anything, so I got just a plain burger with meat and cheese. So remember to add toppings!!

Five Guys does not dissapoint! great burger near Trafalgar Square. Did not like the restaurant much as it needed a little more fresh air, but food and service were great

I had the cheese burger: this could possibly be the messiest and the best burger of all time. You can choose your own ingredients, and the fries are just to die for. Wash it all down with unlimited soda. Nothing can go wrong.

El servicio fue rápido y el personal era amable. Fui por la hamburguesa con queso y tocino, papas fritas y una Coca-Cola Light. Había muchas papas fritas en la bolsa, y la hamburguesa estaba bien hecha, mucho queso y muy sabroso. Encontré una mesa fácilmente a pesar de ser alrededor de las 5 pm.

Pas de surprise chez ce représentant de la chaîne américaine. A noter une taxe d'environ 7 £ pour quatre boissons sucrées à volonté. « Les hamburgers sont meilleurs que chez les concurrents », nous avons dû le reconnaître.

Popped in here for a tactical burger whilst on a night out in central London. We got served really quick, burger was really nice and full of flavour. Just what we needed!

Partendo dalla premessa che si mangia pur sempre cibo “spazzatura” rispetto agli altri fast food ho gradito la formula innovativa, davvero buone le patatine, molto buoni anche gli hamburger.

Jag hade sedan lång tid velat gå på Five guys. När vi äntligen gjorde det blev jag jätteglad. Det levde verkligen upp till mina förväntningar. Det hade på bara vanlig fanta över fem smaker sen får man också tänka på att det fans utan bubblor,diet Coke och massa andra läsker. Och oftast när jag äter hamburgare finns det senor i dem men på five guys köpte alla i mitt sällskap hamburgare: ingen fick senor.

På önskemål från äldste sonen besökte vi Five Guys, mest tror jag för deras utbud av drycker från Coca-Cola Company - enligt restaurangens uppgift över 100 stycken. Och visst, sonen var nöjd med burgaren. Men jag var besviken över bristen på alternativ till burgare på ko-kött. Varken kyckling-, fisk- eller vegoburgare känns inte särskilt modernt. Miljön är dessutom tråkigare än på en valfri av de globala hamburgerkedjorna. Men toaletterna var rena.

Fast food alternativo alla più nota catena ben conosciuta anche in Italia. Hamburger con carne di qualità e con la possibilità di scegliere a piacimento il "contorno" da mettere nel panino. Bibite con refill illimitato (ma forse un po' annacquate). Patatine di qualità superiore alla media. Per contro i prezzi sono un po' alti per essere un fast food. Segnalo aria condizionata molto spinta in alcune parti del locale.

My daughter had a Five Guys burger next to where my family was staying, Amba Charing Cross Hotel. The restaurant was in the process of closing but stayed open to service her. She was very thankful for this.

SERVICIO: 4/5 - el personal fue positivo, profesional. El tipo que servía la comida me dio una gran porción de frutas a pesar de que solo pedía una pequeña. ¡Ciertamente no los rechacé!

Very loud music everywhere made this stay less pleasant then it could have been. The price keeps me away from Five guys again.....

Friends were bragging about the venue, so forced to attend... Staff were great, no issues there... I ordered a cheeseburger and Cajun chips, that's it, £13.... No drink that's £3.50 extra... Now don't get me wrong, the food is lovely but even for London, overpriced.

Nonostante sia un amante dei fast-food, dei cibi saturi di grassi, unti e quant'altro, il panino e le patatine di Five Guys sono persino troppo.

Solito fast-food all’Americana,ottimo per chi va di fretta

First time in this chain. Like it a lot. Tasty burgers and all beef hot dog. But the French fries are to die for. Hand cut fresh potatoes . Cooked to perfection with a light dusting of salt. The shakes are bloody good 2.

Siamo entrati di sera in questo fastfood: non c'erano tanti clienti, ma i cassieri avevano una fretta come se ci fosse una coda lunghissima da smaltire.

Plenty of spacious seating. Roomy and nice if you need to sit down and relax for a while. Large portions, especially if you order large fries. Burgers tasty too. Recommend Five Guys if you are after fast food. Well priced.

There are two types of burgers: the pressed and the non-pressed. I personally prefer the non-pressed, 250 grams of juicy patty but in the pressed category Five Guys is just perfect. It is slightly overpriced but for that money you will be full for sure. Everything tastes good, ingredients are fresh, peanuts are free juts like the refills. Oh and there is thins innovation Coca Cola Freestyle where you can mix any flavour for yourself! Amazing.

My first time in one of 5 Guys restaurants and thought it was pretty good. The food was really good and a portion of fries was huge.

Five Guys always serve superior burgers, and this branch is no exception. Yes they may be more expensive than some other burger chains, but in my opinion they are worth the price. The burger patties are juicy and firm, and you can choose from a large list of toppings at no extra cost.

I went here with a few friends. They made a mistake with my order, which they wouldn't rectify and I ended up giving a friend my burger. They were too eager to rush people aside and then wonder why orders are sometimes wrong. Very disappointing. The food wasn't worth the price, although the milkshake was very good. I wouldn't go back here and would prefer the cheaper and more reliable alternative up the road.

A solid choice for those who love a good burger! Never fails to satisfy no matter how hungry you are. I've been here many times travelling on business and I can honestly say the food is amazing.

Awesome burger. Crazy salty fries. Buzzy atmosphere. They do a great range of Milk Shakes. In general everything is fine. Personally I find it a little overpriced for what you get.

Nos jeunes..... en France nous parlaient de cette chaine

The ultimate in fast food! you are into hamburgers - you will enjoy. Great hamburgers, fries to die for, and free peanuts. Great, friendly atmosphere.

Amazing burgers, delicious + very filling. Great selection of shakes flavours that can be mixed up as combos

As usual five guys is a great place for a great quality burger and pur kids really love it. This restaurant is busy which is fine but the ordering and collection point are right by the doors making the entrance very congested

We were very disappointed to a have paid a lot of money for a burger to find a greasy mess wrapped in a bit of paper. Over priced and not very nice wouldn’t eat here again

Lanches de qualidade e com opcoes de escolha para rechea-lo inclusive opcoes de molhos, as batatas sao muito saborosas e sequinhas.

Para tornar algo rapido o llevarte para el camino o hotel!

apesar de ser tao famoso, acho o cardápio limitado. sao generosos nas porcoes, rápidos no serviço. razoavel

I don’t know what else to say.... these are the best burgers ever! Sorry McDonald’s, these guys are in a different league. Fast food but absolutely delicious and tailored to your every need! Love it!

Pedi um cheeseburger com cogumelos e molho BBQ e um milk shake de caramelo, estavam deliciosos e o pedido saiu bem rápido.

Hoy fui a Five Guys y por error mi hamburguesa vino sin queso. El gerente se ofrece a cambiar por hamburguesa (si puedo conservar la que abrí) o darme el queso para agregar por separado. Como no quería desperdiciar comida, elegí tener el queso por separado, aunque pensé que eso significaría no caliente o derretido. Debido a su error, el gerente me otorgó una comida gratis con una hamburguesa, papas fritas y un refresco en mi próxima visita. ¡Todos en esta unidad son muy agradables y ofrecen ayuda! ¡La comida, como siempre, fue increíble y me sorprendió gratamente el increíble servicio al cliente! ¡Por eso siempre vuelvo!

Typische Five Guys Filiale. Die Burger und Pommes sind nach wie vor die besten die ich jemals von einer "Fastfood-Kette" gegessen habe. Diese Filiale macht da keine Ausnahme! Leider ist die Filiale relativ laut, dreckig und ungepflegt. Schade!

Come sempre five quys è sempre assicurato, carne ottima, panini e patatine molto abbondanti e bibite ricaricabili in modo illimitato, da tornare assolutamente

The service was quick and pleasant. She was happy to recommend what we should order.. told us that one portion of chips was plenty for 2 of us. Although the wait for food was quite long (15 mins?) it was great when it arrived, fresh and tasty with all the toppings and drinks were available instantly and with 2 free refills. it was a refreshing stop off .. yes a bit pricey but not really comparable to your McD and Burger Kings of this world.

Fresh food . Excellent service Fast food with lots of burger and fries and milk shakes options Not much for vegetarians We had sandwich with fries and starwberry milk shake and coke which was unlimited Food was veery fresh and food tasting

Al pasar una noche en el teatro y un raro viaje a Londres, pensamos que sería un poco diferente ir a un restaurante de hamburguesas estadounidense, que estaba enfrente de Burger King. . . . .

This fast-food is marvelous! People are really nice and the food is good. The restaurant is clean, which is a good point.

Till att börja med: Tjejen som tog emot beställningen var väldigt väldigt service minded. Mycket bra!

Although an American chain this place was absolutely packed with locals during our recent visit. For wonderful hamburgers, huge portions of french fries, and incredibly thick shakes (all at very reasonable prices, even in downtown London), you can't beat it.

Nous avons déjeuné en famille avec nos 3 enfants ce jeudi 25 octobre, lors de notre visite à Londres. Attention, il n’y a pas de menus comme chez Mac do et Burger king. Pas de menu enfant, il y a des « little » burger ou hot dog, c’est à dire avec une viande car l’hamburger normal c’est 2 viandes. Du coup, cela fait plus cher que les autres fast food, par contre, j’ai trouvé que c’était bon rt on pouvait choisir ce qu’on pouvait mettre dans nos hamburgers. Ça c’est super quand on n’aime pas les cornichons ou pour les enfants qui ne veulent pas la salade etc...

Burgers personnalisables, de bonne taille, les frites sont servies généreusements, boissons à volonté à la fontaine et arachides à grignoter à disposition.

This place is great. Concept works - as if somebody said let’s do MacDonalds really well. Staff were so friendly, and gave us free drinks. The burgers are genuine American diner quality - completely delicious. Yes, slightly more expensive than many fast food places, but you’re eating proper food! One small portion of chips is enough for two people to share.

Never been before - never will go again. All I wanted was a 'straight' cheeseburger - no toppings; no fries; no drink. And that is what I got. Along with the shock at the price - £8.50! I can get the same thing at Burger King for a third of the price. I appreciate you can have numerous toppings for 'free', but if someone just wants a 'straight' burger, the price should be adjusted?

The fame can backfire sometimes. That happened. I heard so good opinions about this chain, but I was not impressed at all. Even my fiancé who was the one was suggesting to go there as he had good experience with them, was very disappointed and saying that was not worth at all. You can find much better burger places like this, even for better price, but definitely better quality. Maybe we were just unlucky and one of the 5 guys called sick that day... ;)

Very taste burgers but with amazing fries. not very quick delivery but not waiting so long. little pricey for this kind of food.

Panini grossolani e porzioni grandi, anche le patatine porzione piccola era esagerata. Locale molto spartano, per una sosta veloce va bene ma niente di che. Prezzi alti per la poca qualità che hanno i cibi.

Normally I purchase one of these on my way home after a bit of a sesh...however on this occasion I was reasonably sober so able to appreciate what a good burger and fries these guys sell. Really tasty with all the trimmings you could possibly need and the fries cooked in peanut oil are superb....pricey but worth it every now and again

This is a fast food restaurant which quickly serves freshly cooked amazing yummy burgers. We had a small burger (it wasn't that small!). You can opt to choose extras of your choice to add to your burger at no extra cost - quite a good variety to choose from. We shared one portion of chips between three of us. The portion size was huge! You can buy a soft drink and re-fill as often as you like. The staff were friendly and the restaurant was clean and tidy. Go to place. :-)

미국에서 먹던 파이브가이즈를 런던에서 맛볼수 있어 좋았고 소스와 토핑을 많이 하면 진한 맛의 미국식 버거를 맛볼 수 있음.

I'd heard so much about Five Guys that I was really expecting a fantastic burger. Whilst decent, it was very expensive and I left feeling a bit let down.