Fino Lounge in Cardiff

It was very busy and had not booked a table, Was asked to wait 10 minutes for a table for 5 and he was spot on we had table within the time, The food, Service and staff were very great will definitely be going back.

Shakshuka eggs & banana biscoff cake , a nice cafe with a nice vibe

Poor service this afternoon. We ended up leaving before we got to order any food or drinks purely based on poor service. We were taken upstairs and told to choose any unoccupied table. We had a young baby- the lady that took us upstairs commented on having a high chair, however did not offer us one!) We waited 15 minutes for someone to take our order to then realise it was not in fact table service. Poor communication and service. Very disappointing!

What a great place. Lovely chilled vibe, great drinks & service. Looking forward to coming back.

Very nice food. Easy to order. Food came quickly. Pleasant staff. Easy to park and £40 cost for 4 of us. 👍

Great restaurant, excellent gluten free food and an all around good vibe!

Had breakfast muffin with sausage. Lukewarm and skin on the sausage hard to chew as not cooked enough

Love this place good food friendly staff

If they could turn the music down. It's too loud. Otherwise it's great.

Decorated with nanna's mirrors and lampshades. Glasses smelly, tables greasy no alcohol content on menus online or paper version.

Food, service, and atmosphere are great, I come here weekly. AC upstairs might be worth it, though, especially in the summer. Can get really hot when also full.

Came here for a family meal. I’ve been a few times over the years and I keep returning. Lovely decor, tasty food and good prices

Called today (15/9/24) for breakfast had a short wait for table, not bothering because we have been before and know how popular the place is. Shown to our table and then ordered at the bar area, asked for two large breakfast and tea and coffee. When our order arrived it was two regular size's we explain to the server that we had ordered the large breakfast, before we could explain she just walked off with the breakfasts. She then returned saying this is what we ordered we said we'd querie this later as we just wanted to eat. Another waitress then came over and explain that somehow our order went through as a regular instead of two large. She offered to change it but we couldn't be bothered to wait any further. Truthfully it wasn't some much the mistake in the order it was the attitude of the person who served us. Unfortunately this has put us off returned for food in the near future.

I'm slightly disappointed if I'm honest. We have visited several times in the past and have enjoyed the experience. But I think the food quality/quantity is not as good as it once was. A £10 fish finger sandwich had just two fish fingers, a small single leaf of lettuce, and a smear of hollandaise. Skin on fries costs extra. The front doors were opened, allowing cold air into the restaurant, not nice for those near the door. A customer asked for the doors to be closed. Bizarrely, a staff member closed the doors but then soon after opened the whole front section of the glass bi-fold windows! It was freezing, and we and others left soon after.

Love the atmosphere the food dogs allowed and so cosy, staff was very friendly.

Great food and service, prices are reasonable. Decor is FAB!

Fab food as always. Love the vibe and service is so happy and friendly. Thank you

Like all their venues, akin to Cotton Club and Drago lounge. An excellent menu at reasonable prices. A comfortable atmosphere for all. A great all day breakfast with a list of other options that they've just got spot on. Really enjoyed my visit there and I regret not going sooner!

Food is excellent, although portion sizes are shrinking as with all foodstuffs in our economy nowadays.

Had some of the Tapas for Tapas Tuesday (which I also really like that you can switch out the wine for a soft drink) - food was great with lots of flavour and came out in a timely manner, plus the gentleman who served us at the bar was very friendly.

Lovely place to eat, great menu and is dog friendly downstairs.

Fantastic every time and really good gluten free options for my Celiac wife.

Great place. Brilliant tapas as always in a fab atmosphere. Our waitress Alex was very friendly. Will definitely recommend and return. Cheers Alex.

Excellent surroundings and incredible food. Lunch for two was fantastic. Excellent service with really friendly staff.

We had a really good meal amd the staff were great.

Apart from the female behind the bar ignoring me standing waiting, the staff were lovely. Food was good too.

Came here on a Saturday night to celebrate my wife's birthday and it wasn't that busy. Here lies where the problem may lie. I ordered a pint of their pale ale and the greedy owners charged me £6.15. Town this is not and I still wouldn't pay that price in town either. If I'd known beforehand I wouldn't have ordered the drink but I kind of trusted them that they wouldn't rip me off. My wife ordered a non alcoholic drink and that also came to over £6 a drink. The cost of living is high enough and this will be the last time I visit the Fino lounge. Fino you seriously need to look at your prices as you are RIPPING YOUR CUSTOMERS (ex customer now) OFF! Goodbye Fino.

Wednesday evening. Busy but a table was available. We ordered via the website (QR code on the table) which means you can see out of stock items and that drinks are brought to your table. Good food and service as usual. Find the Secret DJ app to choose the music played in the restaurant (applies to all Lounges venues) Don't take table 12 next to the bar on a Saturday evening if you want a conversation.

I do enjoy the food here and the service is great. You can also bring dogs in the downstairs area. The service here is great and it is always busy when I visit. There are a couple of small outside tables for when it's sunny. The downsides are it isn't cheap (although not expensive) and the tables outside could do with being a bit more sturdy so if you knock them you dont accidentally spill our drink.

Lovely place, really great food & loved the rum cocktails. It was Monday, so great deals on desserts & drinks with a burger. I had the cowboy burger and it was great . Good fun quiz too..didnt win but hey, you cant have everything

We come here regularly and the food is always delicious and the service is fast! We always know that we are guaranteed a good experience! Some of the lounges can be a hit and miss but Fino always delivers. Keep it up!

Disappointed. Walked in sat down did our order - all fine. Ordered our food and the order was wrong - partners food brought with beans (he said about 6 times no beans!) and mine didn’t come with the poached eggs which I ordered. Apparently they were not on the bill so once the food had come - they came over and charged me for the eggs (fine but by the time they had arrived I was done so just ate two eggs). Felt pressured to pay for the eggs and if I knew we hadn’t already paid for them I would have just been like forget it - disappointed is an understatement. Poor place in complete chaos

Love this place! Food is great and the staff are friendly and helpful.

Love this place, fantastic menu and the food is amazing!

Lovely friendly place and very accommodating and helpful with children. We visited with our grandchildren. The youngest being 18months old. Staff were very friendly and food was served quickly and freshly prepared. Vegetarian menu also available so my daughter and son in law were very happy.

Great food, friendly staff, lovely location

First visit here,will definitely be back.

All members of the team were great. Friendly chilled atmosphere, super quick service, delicious food & drinks - overall great experience!

Good as ever! (Still waiting for that discount offer...)

Fabulous service and great coffee. Alex was particularly excellent. Lovely, friendly and supportive staff

Lovely food served by friendly staff! Dog friendly too. 😊

Great local place and I had 2 poached eggs on a muffin with streaky bacon. It was very tasty. I had a great business lunch meeting in a great atmosphere. I'd recommend. Rach Inch Go Body Contouring

This looks nice inside - more suited to an evening visit, perhaps. The staff appeared overworked, though.

Lovely food and some of the best coffee you'll find in Caerphilly. Highly recommend but avoid busy times if possible

Friendly helpful staff, exciting choice of food especially tapas,. hamburger, however is a bit of a dry side. Ambience is great, though quiz night is on Weds held on the first floor. Would have preferred to be downstairs but all tables were taken, they don't take advanced bookings. Relaxed informal vibe.

The food was excellent, really tasty, arrived warm and perfectly presented. The staff are also really friendly, smiley and very helpful.

Nice Breakfast, Good Service & Dog Friendly. Lovely Girl Came Over With Water & Free Dog Treats ♡

I've been here a few times now and it's a lovely place to meet friends. Food is always great and staff are always friendly and helpful. Wait times can be longer as it can get very busy but that is to be expected.

Always relaxed here, great food and amazing service

Food was good, the place is obviously popular, it was so busy, the app wasn't working when we first got there so ordering at the bar was manic and it was very loud with the amount of people. But can't complain about the food.

Had a lovely brunch here for mother's day . Great atmosphere and service. Good choice of food and presented well.

Always enjoy going here, lovely food, service and atmosphere

As normal, lovely food, relaxed atmosphere and welcoming, happy staff. Thank you for treating our 90 year old guest! Unexpected gesture which was very much appreciated.

Often come to fino lounge for food and drink, always have a good meal. The service is always quick and staff are friendly. Food is always delicious and served hot. I've been with a friend that has a nut allergy and another that is celiac, both were impressed with the amount they could have to eat.

I have very mixed views about this place. Firstly to sit there for twenty minutes not being asked for our order. When challenged we were told to order online or at the bar. Grrrrr. Online needed lots of finger tapping data entry Grrrr. Then of course I had to go to the bar to request that one of the ingredients on my partner's food was removed, making the bar maid run upstairs. They call this progress? Eating out should be the total experience including the staff ambience, chat, food and drink. Up to now it was soul less. COVID protection my butt. Chicken wings were breaded and dry. 3 stars. Lamb shawarma was excellent five stars. Having a table just 40 centimetres from the adjacent one;nil stars. My partner knocked over their salt and pepper not once but three times . And nearly set herself alight on the REAL candles , lit and not in glass holders. Dangerous IMHO. Like I said , mixed reviews . But it was full at 1930. Others appeared to like it more.

Another great evening at the Fino. We have visited the Fino many times over the past 2 years and have always been made to feel welcome. The food is lovely, cocktails are spot on and staff are always professional and friendly. Partucular shout out to Lucas for running such a great place and always ensuring the Fino has a lovely, chilled vibe. He also makes the best mojitos!We have particularly enjoyed his quiz nights which are really popular.

Called in first thing this morning for breakfast. My daughter had a sausage breakfast muffin with hash browns which she enjoyed. I ordered scrambled egg on brown toast with a side of baked beans. Took a little while to arrive which was a bit surprising as there were the second customers to order food. When the food arrived the toast was cold, the scrambled egg was cold and the beans were cold. In fairness to the staff they did offer to replace the meal but they took so long with the food in the first place that by the time a replacement would have arrived my daughter would have long finished her breakfast. No criticism of the bar staff but there had clearly been a delay between the food being cooked and reaching the table - goodness knows what it's like when things get busy at the Fino Lounge. Poor.

Nice breakfast - didn’t need to book and good quality meal. I would say the service of the drinks is quite poor I had completely finished my drink before my partners showed up. Would go again for brekkie

Stunning food in a friendly, cosy, homey setting. Plenty of seating and great service. Thank you! We'll be back again soon ✌️

Sorry to say food is not very good. Lunch was poor with cheap ingredients and terrible presentation. Staff nice but let down by food. Will give it a miss

Great service,very friendly waitress and staff and lovely tapas meal.told the staff was my gf birthday her 50th and they came out with a dessert of her choice .made her night and mine and her mum's.definitely will go back soon.thank you for a great evening

Loved this place staff excellent and friendly, they were helpful when asked about foods on the menu and members of party with allergies!! We will be back!

Lovely, welcoming venue with great food!

Really warm and inviting ...and good service. Sadly l find it difficult to understand conversation as the background music is too loud.....

Lovely atmosphere upstairs all candles, great food and service. Forgot to take pics of the food lol, next time I'll remember. We had a bottle of sharaz, very nice indeed. Orzo milkshake and a pot of tea, which we had to ask for more water as only half-full, even then it wasn't full to the top lol

Only just opened and it did not disappoint. Really great staff here. Nothing was too much trouble, service was fast and a great atmosphere

Great food & friendly service. You even turned the music off for me when I asked for the music to be turned down a bit, as couldn't talk to my friend over the music... so thank you 🥰 it made our dining more comfortable.

Went for lunch with my family. Have been before and have always had good food and service. Did not disappoint this time. The restaurant was very busy but had a nice atmosphere and not too noisy. Service was friendly and efficient and hats off to the staff for doing an excellent job in difficult circumstances. We asked for coffee and hot chocolate. The former was luke warm and the latter cold. We did send it back and received piping hot drinks in a short while. Not sure what happened the first time around. Ordered a few dishes to share the quesadilla, mozzarella aranchini and meatballs were excellent. Bombay spiced chicken wings,salt and pepper Squid were good. Wouldn't order the whipped Feta and garlic flat bread again. My son had the Shakshuka and liked it. Chicken souvalaki flatbread was a disappointment. There are some good recepies for souvalki on you tube. Overall a very nice afternoon and will visit again. Would have given 4.25 for food if that was possible.

Always lovely to visit Fino Lounge. Great food and lovely staff.

Go back anytime good good good all round

Fantastic experience, dog friendly and dietary requirement variety.

We first visited in 2016 , and now we visit at least once a week for drinks and food and it’s by far and away our favourite place in Whitchurch. All the food we have tried is delicious - good size portions and great service. All the staff are very personable and welcoming even thought they are all incredibly busy they still have time to chat. We .Iove the fact that we can take the dog in as well. Our only gripe is not being able to reserve a table….is this something you are considering for the future?

Great food, nice restaurant and good staff

We have been here a few times in the past and I would have liked to have given a higher star rating, but I feel that the portion sizes needs some review. A small pot of fries and a dollop of coleslaw with a burger, didn’t seem value for money for me. All the drinks were served on time during a busy afternoon and the preparation and clean up of tables. If only the staff could realise that when they spray a cleaning solution onto a table, the smell and the fine mist travels across to other tables and yesterday the one table next to us was cleaned twice and a very young baby was next to this happening. Please can the staff consider people with chest/breathing issues when doing this and maybe spray the solution into the hand cloth instead. We will return and hopefully things improve.

Sorry for the wobbly picture. I had the tapas. They were great. This place is great. The weather was awful but authentic.

Nice place to visit, food is very nice and service is quick

We went there for an early supper before a concert (about 17.00 on a Saturday). 2 glasses of tempranillo, 3 tapas plus sweet potato fries and a flatbread. Around £35 and was enough for the two of us as a light supper. You can order more of course! Food was very tasty. Only problem was that they forgot one of our dishes so we had to chase it up. Apart from that no complaints. Staff are young, but friendly and helpful.

The Lounges can always be relied on for good food and coffee. Quick service + good atmosphere

Really nice pub and superb staff. Food was great too. I had tasty burger, tapas, and Bavarian beer. We'll definitely come back.

Really impressed with the quality and value for money with our food. Well done all.

Really busy, but good food, great service. Family friendly.

love the food here, great chain of eateries

A decent restaurant overall but the quality was a little lacking for the price. So a nice place to visit but nothing to go out of your way for.

Great place to meet and eat, plenty of room and fast service

Stood at the door for 10 minutes with just a sign saying please wait. After 10 minutes someone then came over and explained that it would be a further 15 minutes. Frustrating as they could have told us that much earlier. Used to come here a lot but it’s gone down hill quite a bit lately

Great gluten free menu. Friendly staff. Great atmosphere. Excellent breakfast!!

Lovely brunch, good value for money. Will be visiting again soon. 😊

My preferred watering-hole when visiting Whitchurch!

met work colleagues for discussion and coffee, great app table service and good coffee, didn't have food so can't comment

Chose one of the sandwiches from the menu, fish finger for £9.95, must say it was shocking value for money, bread tasted cheap and the fish fingers were dry and overcooked. One place I will not be revisiting again, terrible value for money.

Excellent service, cosy atmosphere, delicious food carefully prepared with attention to detail! Can’t recommend enough

Went for a family lunch time meal, menu is comprehensive, i enjoyed a particularly good burger, the children enjoyed fish and chips. The food was delivered really quickly and tasted delicious. Will be going back soon.

A beautiful restaurant. The food was delicious and full of flavour. Lovely cocktail menu. Staff were friendly and helpful. Will happily be returning again in the future.

Went today to grab a quick lunch and was extremely disappointed with the food. Ordered the vegan BLT and vegan smashed avocado. Had to send back the BLT due to the bacon being cold, it arrived again still cold. Smashed avocado was about two slices of avocado and some tomatoes, was missing salsa and other ingredients stated on the menu. Staff offered a full refund but due to my payment method it will take a week to return into my bank account. Very frustrating as it wasnt busy either.

Spent a lovely couple of hours catching up with my friend. Good /service spot on and nobody hurrying us along. Lovely friendly staff

We had a great time, food and drinks and service very good

Fabulous breakfast! Their fried eggs on sour dough was very really good as well as thee Penidict w mushrooms. Had a nice Shakshuka with arabic bread, perfect. Their milk base coffee drinks and tea were super. The staff was so friendly, and the overall atmosphere and people was something, loved all.

amazing food for breakfast and lunch, very fast service, lovely staff and great decor/atmosphere

Fino lounge is always a great place to go. The staff are incredibly friendly and provide top notch service. There are a lot of different options for food which I really like. The food is always tasty and has never disappointed. The tender stem broccoli is a particular favourite of mine. This place never disappoints with a lovely atmosphere and lovely staff.

Everything is OK, but the tables are not comfortable for people in the wheelchair ,can't fi anywhere near.