Finch House Cafe & Fine Foods in Tonbridge and Malling

When i went in to the finch house i had a great customer service supplied by a girl called Aimee, very good experience overall and i cannot stress enough how lovely Aimee was whilst serving me i would definitely reccomend based solely of this

Always very busy. Tables are often cleared but not cleaned and floors are not regularly swept so I find it a bit filthy as there are crumbs of food and spillages everywhere. Food is okay.

Have been many times. Had tiny slice of quiche a level desert spoon of cous cous and coleslaw. So bad my friends did not bother with food

The all day breakfast is excellent. Twice the price of spoons but 5 times the quality. Lovely sourdough toast and always hot. Good service and coffee is great as well. Our place for breakfast when in the area. Well done all. Keep it up 👍

Good to find a quiet haven on the High Street in Tonbridge that is open 7 days/week with mid-week opening from 8.00am. It is independently owned and operated with their mantra being summed up by the three words "made by us". The welcome at 8.10am was genuinely warm and friendly. I ordered a large Cappuccino with almond croissant plus the full breakfast but swapping sausage for bacon which was not a problem. I was allocated my table of choice and all items were served to me. The coffee was strong and hot, the breakfast comprising two slices of delicious toasted sourdough with butter, two perfectly poached eggs, two large rashers of gently smoked side bacon and a spoonful of baked beans. All very well presented and wholesome except for the beans which lacked flavour and were too watery. My firm recommendation would be to source beans from Branston as, after many years, they have the best sauce and flavour. Overall an enjoyable visit and I will return.

Can't believe the need for another price rise, yet another 20p added to a cup of coffee. The trialling of gratuity machines at the counter last year was abandoned due no doubt to their dislike by customers. Come on Finch House, pay your staff what they are worth, accept the significant profits you no doubt earn and look after your customers by keeping prices stable and competitive.

Absolutely vile. Went here about 5 months ago and had a horrible experience. Gave them a 2nd chance with a group of friends and was hoping for improvement. Well, the place was filthy. The floor was covered in spillages, tables uncleared, which have been there for a while as everything had dried up. There maybe a pest issue as there was a lot of flies around. The food counter itself was greasy. I opened for bottled drink and a wrapped bar, as I could only imagine what the kitchen and food preperation area must be like. The staff don't care for the place or the business and it shows. A really horrible place and can only suggest to avoid it and find another local independent to support.

No queues today, friendly and fast service. Lovely comfy seat to sit and chill! Nice coffee! Always enjoy Finch. Managed to resist their Four Cheese Speciality!

Been here a few times and its a charming coffee shop that i like to come to with friends. Coffee is lovely as always and loved the homemade soup of the day. Would come back again

Time to give The Finch a second chance - post Covid and a new menu I’m certain things will have improved. Well very disappointed, desperate for a cooked breakfasts I chose the new English Breakfast from the improved menu. It consists of 2 rashers, 1 sausage, 2 poached eggs, beans and soda bread. When it arrived the beans looked slightly burnt, the bacon overcooked and dry and a poor excuse for a sausage. Worse of all was the two poached eggs which were essentially fried with solid yolks. These were impossible to eat and I politely informed the staff that they were poached nor edible. The kind waiter was very apologetic and said they would replace them. Well the replacement order must have fallen to the back of the queue, rather than being at the front, so they could rejoin the rest of the meal, as by the time I’d finished there was still no sign of them. On the way out I said I didn’t want to eat the eggs on their own, and no longer required them, to be honest I’d also spotted either my replacement or another order on the hot plate which was suffering a similar fate to my original. Overall very disappointing and no offer of an alternative such as a cake, as they did look nice.So if you want hot food best to give it a swerve and hopefully an alternative will spring up in Tunbridge as it will make a fortune...

We had a trainee take our order who was on her first day, she made lots of mistakes, but who doesn’t on their first day so not a problem. Then I had to chase up the mug of tea as no one brought it to the table. My wife had smoked salmon and eggs, but sadly the eggs were poached to within an inch of their lives so we’re very hard. I would have expected runny eggs. The cheese and the brunch toasties were nice though.

Has a cafeteria feel to it but I feel that the food could be better presented to customers on entry. The interior is bright and the toilets were well maintained with good covid measures in place. Because of the layout it is hard to create a good atmosphere as people tend to queue or wander about while you are eating.

Smokers are so disrespectful!Sitting trying to have a coffee with smoke billowing across to my table from a disgusting individual that clearly doesn’t give a damn about offending other customers with his cigarette smoke. I didn’t come here to be subjected to passive smoking. Mentioned it to staff who said there was nothing they could do. SMOKING IN PUBLIC PLACES SHOULD BE BANNED. Who’s in agreement?

I can never fault Finch House - a lovely vibe alongside excellent coffee every time and yummy food too. So pleased to see this business still thriving even after lockdown

Nice looking place - busy and so we gave it a go. We both ordered large cappuccinos which were very weak. Went to the manger lady and she said you get 2 shots in a normal and large cappuccino so all you get for the large is more milk - brief discussion but she didn’t get the point that a larger drink should have the proportionate coffee shots and said we would have to pay for extra shots, ummm that’s what we paid for with a large one surely??My gripe is the fact she was dismissive and “that’s how it is chum” type of attitude - rude. This wasn’t helped that s 12.30pm I asked for the cooked breakfast which she just said “we have sold out of everything” and apparently had no eggs , babs, avocado or anything and so I asked what dishes were available and she said only sandwiches - again “that’s how the cookie crumbles” voice. I’m fed up having to voice this incident on Trip Advisor but I told her that if she did not feel the need to address the coffee position I would ask her followers on trip advisor how they consider that customer service stacks up - she didn’t really care - shame, but you chose not to put this right. A little lesson in listing to your customers.

Toasty was very good, table sanitised cutlery not. It's a shame they let themselves down with something so easy to get right, and easy to check. The teaspoon was filthy, had not been cleaned. Lucky I have black coffee with no sugar

Visited the Finch House on the day that restaurants were allowed to reopen following lockdown. Good systems in place to ensure social distancing. My partner had a toastie which he really enjoyed and milkshakes are good. However I was not overly impressed with the quiche - served on its own, side salad would have been nice for the price you pay.

The staff were lovely and hospitable, service was prompt, the food and coffee were exquisite and good value for their taste and compared to other shops, there were also good social distancing measures in place and a hand sanitizing station, not a speck of dust to be seen either! Will definitely be going again

Sickening that at 8.00 am on Saturday 21st March, the Finch house, in direct contravention of government instructions, has chosen to open. How utterly irresponsible. Every other establishment in the street, even Wetherspoons, has acted correctly.

Popped in for quick coffee and cheese scone while out shopping ....Mocha and Flat white ok but cheese scone a bit hard but that might be as it was later on on the day we popped in

I can always rely on Finch House for an amazing coffee or hot chocolate, and of course a slice of cake! I’m always greeted with a smile by the friendly staff. Would definitely recommend coming here, will be back soon!

Best cheese and ham toastie ever.... By way of background I am 64, have lived all over the world and eaten many a C&HT. Finch House version uses; sourdough, Emmental, smoked ham, red onion and peppers - superb. Lovely staff and good strong cuppa. Thank you very much!

Just popped in for some lunch, very busy place. Lovely feel about the place as soon as you walk in. Staff polite professional. I wanted a certain salad which they had run out off! No problems they offered me another option and it was just as nice. Easy to order, clean and tidy food tastes lovely and we had cakes too!Well done Finch House

my wife and I had lunch here today with my son and his girlfriend. Lovely sandwiches and a really nice Greek salad. Perhaps slightly on the expensive side but a thoroughly enjoyable lunch.

We arrived at 11.30 so it was hit n miss in terms of availability as not breakfast and not lunch - perhaps think about brunch options that are available all day. We do love the savoury crepes and cakes. Main issue is the small of burnt toast. Every time I visit we leave smelling of burnt toast so much so that my family prefer to go elsewhere now- shame.

This is probably the most expensive cafe I have ever been to. £6 for a cheese toastie is outrageous.At the front of the place they offer children’s lunches but no trays or bags, so when I took my 2 children I had to carry 8 food items to the till. I thought I would add a packet of crisps to the lunch but they charge £1 for a single packet. To top it all off, there was hair in my daughter’s sandwich. This place charges ridiculous prices for tiny portions and it’s only Tonbridge! A complete rip off, avoid.

About 2 years ago I went here and brought a coffee and a sausage muffin. It was not good. 1 dried up small sausage sliced up in a muffin. The sausage was dry and not nice. I didn't eat this and took it back, politely complaining. At this time as I was told by the Manager that nobody else complained! Anyway I was refunded. Let's move to now. Since that experience I had vowed to not go in again. However, 2 years later I decided to give it another try. So,last Saturday I ordered a bacon muffin costing £2.75 and brought a nice coffee and sat down. A few minutes later the said bacon muffin arrived, it didn't look very appetizing. Squashed, as the muffins are in a toasting sandwich maker. It looked a bit sad sitting by itself, thin, meak and lonely. At this point seeing no bacon popping out of the sides I felt a deja vue coming on. I was right, I opened the muffin exposing 1 small piece of back bacon sitting all lonely in the middle of the white muffin. I really could not believe they had were serving this and charging £2 75. I went to the counter and complained to a friendly duty manager, she was very apologetic and said they would make another, I declined and took a refund. She also refunded my coffee, which was a nice gesture. I reiterated to her that I I felt whoever manages the food costings/portion control at Finch's could believe that a tiny small piece of bacon in a squashed muffin was actually acceptable. There just is no excuse you,it's totally ridiculous. It's pure greed and not treating customers fairly. Mistakes can happen, but this was not a mistake. In essence the actual cost value of the food for this meger breakfast could only be up to 40p max, and I'm being kind. I've given 2 stars, only because the Manager was so helpful. Finch's should be ashamed. It's over priced and a rip off. I will not be going back ever again, and bag yourself a lovely hot large sausage roll across the road from Gregg's! Half the price and yummy.

Have been going to this coffee shop for a few years now. Everything was fine, but when I entered the shop I noticed a lady preparing panini's and snacks with highly polished sparkly Nails. She then put a glove on now and then while she prepared sandwiches etc Definitely shouldn't have painted nails while preparing food. Cakes are tasty. Used to see the owner on most visits but he doesn't seem around any more. Will probably visit again and have cake and tea.

I like the fact that the tables are not crammed closely together for maximum profit unlike other establishments. The choice is wide and our lunch tasted freshly made. Not cheap but not as expensive as some reviewers imply. I found the staff friendly. The iced latte was nicer than offered by Costa.

We go here a lot, but lately new staff have appeared. Really useless girl on till, it tells her the change to give from £20, the receipt says goods £8, change £12 so stupid girl gives me £8! Obviously can't read, got short changed a few weeks ago by £3 by a regular member of staff, hid the missing change under the £5 note, just odd 50p and 20p so change made a noise, but the 3 £1 coins were missing. Shes gone now from the new owner take over?

The coffee and cakes were OK, but we could not believe that on asking for a knife to cut the cakes, we were given PLASTIC CUTLERY - incredible!

I asked for an un-toasted, avocado, roasted pepper and tomato bagel. I received a roasted tomato bagel (with barely anything in it). I sent it back. They then sent me the correct bagel, but it was dry and only had a tiny splodge of avocado...they call that an avocado bagel?? Paid £4 for that, ate a few bites and just left. Waste of money

I have been visiting this coffee shop for years and felt it was time to give it the excellent review it deserves! The staff are friendly and helpful and the whole place has a great atmosphere. The range of food served is fantastic (can recommend the ultimate cheese toastie!) There is plenty of seating upstairs and downstairs and there are highchairs available. Downstairs is fairly disabled friendly and there are baby changing facilities.

lovely food all very fresh, good choice however it was a bit hot inside could do with air-con.Toilets very clean

Went to Tunbridge for the 1st time today with a friend,.. We came across finch house and decided to pop in, really impressed with the atmosphere, staff and the overall quality of the place, will definitely be returning.. Thank you tonbridge for your welcome

This is a jolly good coffee shop that does a roaring trade in cakes and coffee. Much better than the two famous chain coffee shops over the road. There is seating upstairs so don’t turn away thinking it’s full .

Spartan and crowded furniture maximising customer base at the expense of comfort. Coffee and food of good quality though food somewhat pricey. Main complaint being delay in being served with only one member of staff at any one time dispensing hot drinks leading to frequent delays. Should follow example of competitors opposite, Cafe Nero, where they have comfortable furniture and where they employ two baristas resulting in few delays..

The food is good quality and freshly made however the prices are exorbitant. I have eaten at Finch fairly frequently over the past two years but stopped after paying through the nose for quiche, salad and a cup of tea.

Drink a lot of coffee in a lot of towns and this is unquestionably the best I’ve ever had. Been coming here for years and consistency is 100%. And if you’re hungry, try the big cheesy breakfast special - fantastic!

Went for lunch today. Toasted salt beef sandwiches still very good. Also had the soup which was nice. Bread VERY disappointing. Obviously defrosted (still cold inside) ciabatta. You used to get delicious fresh bread with it. Selection of food is much reduced. Stopped doing their delicious pies and mashed potatoes. Cakes and pastries looked tired. As in other reviews staff weren't great. Seemed to be one person who was trying to break all their crockery! Slow service as well. Shame feels like someone else has taken it over and is just trying to cut costs. I agree with an earlier review about the stews. Used to be quite hearty and yummy now just overpriced soup.

Visited today had a Cumberland sausage muffin. Real bad choice. It arrived looking like it had been sat on by an elephant, really red hot, obviously been in a sandwich toaster type appliance.

Your typical high street non-chain cafe restaurant that I had a lovely breakfast at as I watched the town "wake up" on a Sunday morning.

We have been using the Finch for several years - however over this period its quality of food and value for money has declined over this period.

Lovely place for coffee and light lunch out door seating area you can watch the world go by spacious inside with up stairs seating great arrange of home made cakes

I visited Finch with my husband for a quick coffee but then decided to grab some breakfast. Mine was OK just a bit tasteless but they forgot to put bacon in his bacon muffin! Also when we got our coffees one the spoons was dirty so asked for a clean one and didn't even get an apology!

A bit pricey but the Panini’s and Cibatta’s are very good but coffee less so...

Quick stop for lunch - wonderful sourdough toasted sandwiches - Salt beef was excellent. Ham and cheese toastie also worth a go.Great friendly staff and lots of seating available.

Finch House is a busy little place on the corner of the Pavilion Shopping Centre in Tonbridge High St. It’s always ultra popular on a Saturday lunchtime and this visit was no different. But, despite the long queue, the food arrived quickly by a smiling, friendly waitress, and was surprisingly and amazingly superb. Surprisingly? Well because the soup.... or stew ( it was marked up as stew, but was more like a soup with crusty freshly baked baguette and butter) would have not looked out of place in a high-end Thai restaurant. Absolutely delicious, plenty of it and the bread was to die for! But it most definitely was SOUP.... not a stew at all - far too few bits in it and cut too small for a stew. But I’m in no way complaining. I’ve eaten some great soup at Finch’s and I rate this one as the best yet. I want that recipe NOW! As always, Finch’s delivers great food even at its busiest times, and the staff keep on smiling throughout. Well done Finch House.

We found ourselves in Tonbridge and wanted a spot of lunch. Finch House was there so we decided to give it a try. So glad we did ! It was very busy, but the staff were so efficient that service was swift and in no time at all we were served delicious toasted sourdough sandwiches with fabulous coffee (you can even buy packets to take home). There was a great range of toasted sandwiches, breakfast, soup and other hot and cold foods, as well as coffee, tea, hot chocolate and cold drinks. If I am ever in Tonbridge again, I know where I’ll be heading!

Paid over £6 for a choice of two salad options. The green leaf was straight from a bag and the couscous was so dry and boring I would have been embarrassed serving it to guests. Definitely not going again.

visit here a lot. Fed up every time I sit at a table that there are crumbs, dirt, tea/coffee spillages left on table. See the staff take the trays and crockery away and put it in kitchen for washing up but never come back and clean the tables they've just cleared.

Finch house appeals to a certain demographic but I suspect the owners have become complacent . This establishment is staffed by eager young people but lacks a systematic catering approach. Coffee shouldnt take 10 to 15 minutes to make. A simple reheat of a bacon muffin on the press shouldn't take 20 minutes to appear with the apology that the sausage muffin is just later coming because of confusion.

I have never seen sobmany charity shops in one high street - all doing good business. And better than premises standing empty. At lunchtime today Finch's was doing good trade also.I can understand why.

I reviewed Finch House earlier this year and was asked by the manager to return after a disastrous lunch.

Quiche and toasties were tasty with nice artisan style bread. A decent cup of coffee. The member of staff who served us was polite but not able to tell us what the homemade soup of the day was, was surprised given that this was a late lunch so I would expect the staff to know this info, and then a colleague said it was all gone! The server also wasn’t clear about what came with certain dishes, so there was some confusion when we received our order as it hadn’t been put through the till properly, or at least that’s what we were told; however the mistake was rectified. Took quite a while to receive our food. Tables should be cleared more efficiently too.

Very good food, especially the chocolate brownie! Service a little slow, but he cafe was busy. Only thing to improve on would be when we gave our order it was clear the waiter wasn’t listening & we had to repeat it all again at the till. Will be back again though!

We decided to try this out yesterday & whilst our food was delicious (teenagers had a slice of cake each & a drink) we had to wait about 20 minutes for our toasted sandwiches - they were very tasty but we were dissapointed how long they took to arrive as they were already made & just needed to be toasted.

This was my regular and favourite place for coffee or lunch in Tonbridge but unfortunately in the last few weeks standards have dramatically declined.

This was definitely the worst I have ever had!! The muffin was hard (probably stale!), the salmon was tasteless and the hollandaise was like a lump of yuck. The poached egg was rubbery! Very disappointed with the food and the lifeless service was pretty awful as well!

Went there this morning for coffee and 2 x carrot cakes. They were kind enough to give us a lovely long grey/white hair with our coffee cake, yet again!

Best toasties in town. Probably best toasties in Kent. Seriously good. Coffee is good too. Nice place.

Nothing much to say because although there were four people behind the counter only one of them was serving a customer. I waited about four minutes and then apologised for being a nuisance for expecting to be served. Walked out, crossed the road and went to Basil which was so very much friendlier.

Regulars at Tonbridge, had a lukewarm latte, could have downed it in one, (new staff made it) Lovely new carrot cake on display, but given the old, discoloured one covered in plastic hidden behind the nice new one. Tasted horrible, icing was greyish looking not the nice bright lemon colour! Fed up with inconsistent food here. I know they have to use the cake up but it looked sad and neglected, my husbands pushing me in a wheelchair so did not want him to have to go and exchange it and his coffee gets cold, as there was a queue.

The food here is always very good as is the coffee. You do need to sit down a look at the menu on the board to choose before you go up or you feel very rushed trying to decide when you go to the counter as there is a continuous queue and the staff operate flat out. It isn’t cheap but it is good and in my experience you only get what you pay for.

We like this coffee place as you can see the high street and you can watch the world pass by while enjoying your lunch and coffee. Food is tasty and they have a good selection of cakes too. Nice to catch up with friends and family. We visit regularly also free WiFi.

I was extremely disappointed recently to be given a disposal single-use plastic cup over the counter when I enquired about water. Had it not already been filled when presented I would have refused it as I'm completely against single-use disposables, except when absolutely necessary. My surprise (and subsequent disappointment) stems from the fact that I consider the Finch House a stylish cafe that was one of the first to really make a stamp on the Tonbridge coffee scene in recent years. However most of the other cafes in town now have water stations with glasses, which not only seems sensible with regards to not tying up the wait staff or having to wait in line personally for water when the cafe is busy, but it is also a nice customer addition to a meal or coffee. The member of staff was accommodating, but as I read in other reviews, was not particularly personable or friendly. I agree that the level of service has decreased over time. Unfortunately both my cake and my friend's brownie were dry and did not appetitise a great deal - not enough to return them but enough that I wouldn't get a cake again. Great location and beautifully presented but please don't get complacent! Friendly staff are worth their weight in gold and can make or break a return visit. They need to understand that they represent their employer's business and if they don't share the passion should probably not be frontline staff. We will return in the future but I will be looking for changes in the above points before ordering next time.

Some of the best coffee around and plenty of food for breakfast and lunch too! The staff are very friendly and helpful. If I lived near here I would be in every day!

Me and some friends met for lunch. We chose here as we always like to support local. Other places locally that are small independents are fab so thought we would try here.

Visited today at 2pm and were not even greeted with a good afternoon or hello. Proceeded to give order with neither a please or thank you when money was handed over, thought that was common courtesy when working with the general public, I know I...

We went for breakfast on a Saturday morning. Staff were ill informed about their products and food was poor. I had a spinach, tomato and mushroom crepe. Half the mushrooms were raw, a pile of tomatoes inside and everything was bland. Really nothing special. Wouldn’t go back or recommend.

We visit Finch House often for coffee and cake which is ideal while shopping. The only downside is the noise from the washing up area in the kitchen. The clattering from crockery is very disturbing. Other than this, the cake selection is wonderful. Free wifi is cleverly disclosed on the napkins so most people who use it have been customers.

Like to support an independent. Staff always super helpful. Never had a dud dish.

Finch house has always been a cornerstone of coffee society in Tonbridge but has it had its day?

Friendly staff, nice ambience but a bit of bacon in my bacon muffin might have been nice! Dry Muffin and one measly slice of bacon, not nice and not value for money.

Had 2 coffees and carrot cake there today as usual. But problem is now you have a new member of staff (lady with orange/ginger hair in ponytail, polish possibly?). making the coffees. My latte last week made by her was just a milky coffee, husbands coffee was as usual. Today my latte was good, his coffee looked like gravy once he'd put cream in. He did ask at counter if you'd changed coffee brands (he said it was the horrible cheap bitter coffee Costas use, that's why we stopped going there) They offered a refund or replacement but he was put off of it by then. We left a full cup on the table when we left. He always drinks it to the bottom. Mine was good. It's not the fact that it's different staff making it, it's her that's messing it up. Others make it the same, There should be a protocol in making it so its the same every time whoever makes it. I know 'its only a coffee' but I have to work an hour less tax to get the money for it! So have decided not to ever go there again, one member of staff has lost you two regular customers!

Finch House just continues to impress me every time we visit.

Fast friendly and quick service. Order at the counter from a variety of drinks and eats. Plenty of tables to sit with spare upstairs, or sit outside in the arcade area.

Decent coffee and a good range for breakfast. The porridge with fruits, nuts and honey was fab. Was very busy but staff remained smiley, the lady on the coffee machine was working like a demon and must have an incredible memory as she didn’t mess up any coffee orders!

When in Tonbridge we go to Finch House (have Waitrose free cards but fed up with the 'depends who makes the coffee' as to whether it's good or not, especially Sevenoaks Waitrose, no training on coffee machines!) Had the orange and lemon cake, excellent, fresh, big, tasted homemade, lovely, keep thinking about it when I think of Tonbridge. It's more expensive than as I said the bland 'chain' cafes, but more individual, food looks fresh, appetizing, staff know their jobs, which I say makes a business. I hate a staff member not knowing how to make a coffee or food item. I'm working at least a hour to make the money for a coffee so I want a properly made one. You feel your moneys well spent. It's clean, tidy there unlike a certain 'chain' café I could mention. Nice surroundings as well.

Stopped here for a Coffee and a snack after walking past and seeing the popular, bustling cafe a few times.

Have been here twice and had a really good experience both times. I ate the most delicious chocolate fudge cake and their quiche is really nice too. It’s a little bit expensive for the portions that you’re getting but the service was really good.

Visited for the first time for lunch with friends. We were two couples with four kids between us. We all had something different and enjoyed it very much.Not particularly cheap for sandwiches for lunch but they were very nice and I would be happy to visit again.

A popular place to meet people, or so it would seem. They have crammed quite a few tables and chairs in so space is at a premium and leg space is small. It is quite busy with people beetling about all over the place.A decent variety of food (from pies to cakes via savoury snacks) in display cabinets open to the shop staff. Of some concern was the dripping air conditioning unit straight on to the counter, splashing onto the prepared good. I mentioned it to the assistant who said management were aware. Oh, well that's alright then!The latte was nice enough and my croissant (well away from the dripping air con) was fresh, so the good news is that the snack was nice, if quite "hurried". That part of the high street had a couple of cafés so I shall have to try one of the others as a comparison.

As a regular to the finch house I am never disappointed. Amazing milkshake, definitely worth a try. Lovely ham and cheese sandwich which was tasty. Very friendly and kind staff. Good deflection for veggies.

The choice of food at the Finch House was good for lunch or an afternoon snack whether you want something hot or cold. There are soups , pies , salads, sandwiches or a great selection of cakes. I had a chai latte for a change and it was very nice. It is always busy but you can usually get a table downstairs with additional seating upstairs if needed.It is one of nicest places for lunch in Tonbridge in my opinion.

So why did I only give them four stars? I have spent a lifetime working in restaurant management, my main focus was customer service and food hygiene. Very rarely I go somewhere that get 5 stars.The visit today was great and we will definitely visit again. Food hygiene could improve, I'm not a fan of food servers wearing jewelry and they all seemed to wearing earrings with 'stones 'in them. A food serving utensil was dropped and then put back on the chopping board then put to be washed, but the chopping board wasn't taken away and washed and I'm not convinced that the tongs would've been if I hadn't mentioned it. So, perhaps, training might be an issue.The staff were all lovely and said goodbye when we left...a very rare occurance in most cafes!

Regularly visit this cafe. Great for breakfast, brunch and lunch.Would particularly recommend their award winning pies and home made soup ( daily special). Also do a great breakfast roll. Also have gluten free items on the menu.

My family comes here whenever we want to have a quick bite to eat in Tonbridge, and we enjoy it every time. I particularly love the smoothies and the soups with the fresh bread- especially the sweet potato one. Lovely food and a lovely atmosphere.

Who ever you are with, even visiting alone the finch house never fails to impress! Fast service by great friendly staffFreshly prepared food served everyday and beautiful cakes. Especially LOVE the plum and almond tart! Highly recommend

I visit the cafe frequently but never had breakfast before. So yesterday I had the breakfast crepe which was tasty but quite small and not much of each filling inside. I wouldn't hurry back for breakfast however their cakes are amazing!

Went here as I had to meet some body on business terms coffees was ok tasted very chicory and a bit powdery but seemed busy girls wanted to take as much money as poss didn't seem relaxed in there at all

Often pop in for a coffee & sometimes lunch, always busy .staff friendly & attentive , food homemade which is rather yummy .a little expensive but good quality.

This place is really great. The coffee is very nice and they have a good selection of food. Staff and service friendly and good. Often go in here as it's an alternative to the big chain coffee shops.

Nice, friendly cafe in the town centre which hits the spot - all is home-made and tasty. We had a very good ham and salad sandwich, a toasted flatbread with mushrooms, cheese and spinach filling, and a good banana and blueberry muffin, and fresh, well-made coffee too. Staff welcoming and helpful - not expensive either

Dropped on for breakfast while car being serviced. Great choice, nice food, friendly helpfull staff.Good tea and coffee.

Busy, popular coffee shop. Two floors. Quieter upstairs. Good range of food and drink on offer. Friendly staff. Nice decor. Family friendly.

We were very impressed with the interior of this cafe which is nicely decorated and still feels cosy despite being quite a large space. We stopped for breakfast, including very yummy and reasonably priced pancakes (just over £5) and a sausage muffin along with two very good coffees. The cakes and pastries also looked very tempting so we will definitely be back again. So refreshing to have such fresh food which is reasonably priced.

It's good, Very good food and cappo. The hot salt beef and the award-winning pie in particular. True, the mashed potato is not quite as buttery and like mother used to make but rarely anything is but not at all bad.The service is quick and efficient.But, and there is I am afraid a but and it is this, to enquire why it is really necessary, while one is eating, and certainly before the cafe closes, to have a member of staff sweeping up around you. I should rather not run the risk of dust being an unexpected additive!

Recommended this place by the local bank, and so glad they did!There were only 2 tables free in the large coffee shop at 11am...a good sign to us. Served quickly at the counter, reasonable prices. My hummingbird cake was delicious and the size of the coffee mug was large! Toilets were clean and easy to access. Lovely place to relax and enjoy.

This is an excellent coffee shop. There is no risk of you having a bad time should you visit Finch. Good food nicely presented. Lovely staff.