Costa in Tonbridge and Malling

I've been in and ate 3 or 4 times now and it's the only Costa I go to were the staff don't seem very happy or friendly. They don't go that extra mile which is disappointing. They never seem to have the full range and they gave me a dirty spoon last time I went in which was Monday 25th of November. Drinks and food very nice, service not so great.

I went to costa coffee tonbridge with my mum today There today I had a lovely cup of tea which I really enjoyed It was one of the best cups of tea I have ever had in the whole wide You have a very lovely view outside of the window Also you had very lovely music playing in the background which brings me happiness to my weekend And makes me smile It's so lovely to have some music on when I came in today The staff that work there are very kind friendly polite The service there is very good and very wonderful I had a lovely experience there today at costa coffee tonbridge This place gets it's very first 5 out of 5 star rating by me Enjoy reading your very first google review by me Have a lovely rest of your day 5 stars all around

Really nice Costa, only problem was how busy it was, and that's not the staffs fault, so under the circumstances, they performed really well.... hats off to them.

Team is always polite and friendly, amazing store amazing coffee

Very friendly, welcoming staff. Great cup of tea considering it is a coffee shop

Nice big Costa, plenty of seats outside, good range of food and drinks

Coffee up to a high standard, but sadly parking company designed to generate as much revenue as possible in fines. Only suitable for takeout.

Good coffee but sadly only suitable for take away. Car park is run by a company designed to generate maximum return possible via fines.

I went to the tonbridge costa this morning to get a peach iced tea it was made I went back to my car went to take a sip and then saw these black bits.. when I looked more closely they were dead ants! I went back in and showed the lady she did say sorry and re made the drink but felt that I was being judged for bringing it back to them not happy really

Quick service and Costa quality.

Dropped in on the off chance and was pleasantly surprised. Met with a smile and a "good morning" at the order point. The coffee came quickly, was extra hot as ordered and with a thank you and smile from the barista. Would not hesitate to come here again!

Visited as were in vicinity and were thirsty we had hot chocolate which was very nice and chocolatey

Fast, friendly & efficient. Immaculately clean. Always properly & adequatly staffed. Great standards, knocks spots off its competition.

Since Costa recent advertising I longer enjoy using that company.

The coffee and snacks were up to the usual good Costa standard. Plenty of seating available and free wifi.

Friendly efficient service. Food and coffee was good.

Free parking available. Inside and outside seating. Plugs for ur chargers. Always nice to sit and have a treat after shopping

So busy this lunchtime but they steadily moved through the queue and kept tables clean as well! Well done!

Really nice place. Staff really friendly and the toilet were spotlessly clean. Highly recommend

All very nice and predictable but my goodness, it's so NOISY! Coffee grinders, ice grinders, refrigerators... all combine to kill conversation! Do others notice that too? Or is it just me being a GOM?

No food, just coffee. Very welcome.

An excellent pop in place for a quick snack. Overlooks a Halfords, so not a quaint tea shop, but a nice atmosphere nevertheless.

Really lovely experience at this Costa. (Others could learn from this one) Spotlessly clean, with efficient, fast and friendly staff and the best flat white I've had in the area. Thank you 😊

Daniel sure knows his coffees. Amazing!!

It's always a nice stop when I get a craving for a toasty.

Friendly staff, didn't have to wait long for food and drink to be ready. Drink was tasty and the panini was nice apart from some weird onion or something in it.

Always very kind with us! Thank you. ♡ P.S.: My daughter love the Brownie there! )

Mentions WIFI available on the door, they do not have WIFI - unable to work from there if needed

Service very slow, only two staff on that we could see.

Persistant staffing issues so often closed or on short hours. When it is open it might as well be closed as service is rarely with more than two people who interact more with each other than customers.

Weird customer service. Strange my coffee was made with Bob milk in a costa. I went back to pay for 1 water and they were at back room chatting all 3 of them. So I given up afterwards I just left

Usual perfect coffee and service

Pretty good, standard Costa. Staff very friendly and helpful. Food was served very quickly and drinks were of good quality. My consistent issue with Costa is the cost, over £20 for two drinks, two smoothies and two pieces of cake and a small pizza is expensive but I suppose it's what you expect from Costa.

it’s very hit and miss and that’s if it’s open ! staff can be a little rude but has had a fast staff turnaround drinks are over all yummy cafe it’s self is clean and tidy wifi doesn’t always work and the store is a dead spot so don’t expect signal untill your outside being refurbished at this very moment , so hoping it will be a lot better after

Is this place ever open? Today it was staff shortages, previously they’ve had no milk and no ice. Card machine rarely works. Please close so we can get a decent restaurant in there.

Gasping, needed my caffeine first and a quick niddle. Relaxing 😌

Often fails to open according to opening hours.

Best costa for miles well done guys and gals

Staff walked away to sort waste bin as i thought i was going to be served. Didn't wash their hands before attending to a customers toastie .GROSS !!

The staff are so friendly and polite in this store quick and efficient all round awesome experience thanks girls

Very poorly managed. Had to wait to even place an order at the till at 8am! The staff in the Costa in the town need to come over and show them here how to run a cafe

Costa, or whoever runs this location needs to grab it by the scruff of the neck. Understaffed, so often that most of the time it's takeaway only. When you can sit in, the tables are dirty and the seats have yesterdays food on them.

Not always open when they are meant to be. Also allow you to order collection via the app then stay shut all day. When you then go the next day they tell you to email Costa, no apologies.

Walked for quite a while to get to this Costa shop. I was looking forward to coffee and some breakfast, and the usual relaxed and cosy atmosphere of a Costa coffee shop. I was quite disappointed to find a note on the door, saying “due to the shortage of staff, we offer only takeaway items.” There was another note informing clients that the wi-fi did not work. I looked inside, chairs piled on top of each other, no staff to be seen. The place looked like a ghost town. I wasn’t sure if it was even open (8:45 am). I didn’t even bother trying the door. Quite disappointed, I headed straight to Waitrose’s cafe, where I was totally blown away by the quality of food and coffee over there. I don’t think I will be heading to this particular Costa in the future. There is a much better alternative nearby.

Never opens on time. The staff look at you through the window like you’re crazy for trying the door even though they should be open going off the times on the door.

Great location, nice interior, worlds worst Costa? Barely ever open for several months now due to broken down coffee machines, water leaks, short staffed, alien invasion etc. Closed early, never open, only open for takeaway the lottery goes on (and on). If you're lucky enough to actually buy coffee, the last few occasions the service has been plain rude.

Good coffee , friendly staff , but they have problems with the coffee machine to often PS: last 2-3 weeks always shortstaff problems always closed

Had a wonderful morning coffee here.

Typical Costa. View is of a car park.

we use this costa regularly and staff are always friendly place is immaculate (toilets too) coffee is always consistent (burnt beans ) this shop has never burnt the beans highly recommend

Coffee machine broken no hot drinks asked for a porridge with milk given one with water asked for milk and was told I couldn't as it was vegan .explained I wasnt but they said the cant cross contaminate ..after asking for the manager he said you can have a normal one which I did PC gone mad and customer service very poor

Great service, really good range of coffee available and staff are brilliant. A nice chilled out atmosphere and decent seating.

Absolutely amazing staff. Very friendly. Place is spacious with lots of tables but some products like Cold Brew is not always available.

sullen staff, got the order wrong. high time I bought a coffee machine

As always great coffee and friendly staff.

Convenient location and nice staff

Fast service..helpful staff..seating bit tired.

We went on the 23rd Jan 2022. This coffee shop is clean compared to other Costa coffee shops we have been too. I would like to say the man making the coffee that day ,took his time and made a good coffee.

The food was very nice, its just a shame about the miserable staff!!

Coffee was good,same as any other Costa. Shame the premises are dirty and in need of good clean up..

Friendly service and great coffee

Coffee great but service very slow.

Good friendly service, though my wife suffered from an upset stomach after eating here

I stopped off here for the first time; fantastic flat white and muffin. Well done Costa. Plenty of outside space too.

Went after "freedom Day". Great drinks and warm atmosphere, but most of seating cut off due to restrictions. As a result, it was hard to find a seat.

Coconut hot chocolate to die for

Lovely to be able to sit in for the first time in a long time.

Always excellent friendly service and the coffee is very good

Desperately slow service. Always.

Take away only at present but very helpful toilet is open which was kept lovely and clean.

I spent a lot of my adult life in Cosgs and SBs. Must afmin the cappuccino here is among the best I've ever had.

Friendly, helpful staff at this Costa in Tonbridge. And great to be able to sit outside and enjoy a coffee in the early morning sunshine :-)

At 2 mins to 5pm was told they were closed!!!!

The staff at Costa are really good and the coffee is great!!

Just love the coffee, would help if staff at this one could smile occasionally, love the grub as well 😊

Just ordered a mocha coffee Had to pour it away as it was jus yuk ! Didn't bother to go back as it's Boxing Day

Very difficult to hear when the staff are speaking to you because of the noisy coffee machines and acoustics.

Firstly, I had to repeat my order several times. Then I was given a medium hazelnut latte when I ordered a large. I then got told “that is a large” when it was not! I was then offered cream for my mocha, I said yes. I got my latte back and then a member of staff was extremely rude and stated that next time I should pay for cream! Yet I was asked after I paid. I then noted that they had poured the MEDIUM LATTE INTO THE LARGE CUP!!!! DISGRACEFUL!!!!! We waited OVER 10 minutes for our coffees to be made and there were four staff! Two of which was just wandering around doing nothing!!!!! The way I was treated, the service was SHOCKING!!!! Teenagers behave on a better way. I doubt I will ever return to this store!!!!!

Sadly I forgot to ask for for the drink to be hot.

Lovely hot chocolate and chocolate twist. The toasties are fab, too...

Coffee ok, toilets are disgusting

Clean shop. Friendly staff. Clean toilets. Easy to access and sit with buggy.

Team doing a great job with distancing, handgel, perspex barriers, seating people and cleaning tables

Lovely Costa - polite service, comfortable seating and very welcome air-con. Nice to meet friends and have lots of available parking.

Not cyclist friendly. Refused to fill bottle suggested I use tap in toilet.

Lovely place good staff and nice drinks

Always first class service and coffee, safely organised with regard to covid too

It was alright but wasnt a 5 star ting

Nice staff, fast and friendly. Menu a bit limited, hopefully Coca-Cola will expand it when it's theirs.

Good selection of hot drinks and snacks Friendly helpful staff and service Slow to clear the tables and gives the impression it needs a clean up Popular with mothers and toddlers Plenty of free but limited time parking

Coffee break whilst out shopping.

Friendly staff, quick service with a selection of snacks. Outside seating for the warmer days.

What can I say.... it beats all the other coffee shops into a corner. Well done Costa!

Great coffee and place to meet up

Horrendous. Wont be going back....

Good coffee, and worth a pit stop

Well done Jack and all the team excellent service and friendly as usual keep it up 👍😀

Standard Costa fare. Nice, bright and buzzy atmosphere though.

Standard Costa but quite big, so it's easy to get a table. Free parking area outside which is excellent

Polite and friendly nice atmosphere...