FHP Living - City Centre in Nottingham

I have never had this smooth experience with any other letting service before, as I had with FHP. Very good and professional service. If you follow the rules, which are quite comfortable, one will never have any problems. Any problems with accomodation that were found in the beginning were quickly resolved by FHP. At the end when I finally moved out of my comfortable stay at the accomodation, the deposit clearing was done smoothly as well. Will definately use them again.

I can't recommend Kelah Suleman enough! From the moment we met, her professionalism and warmth truly stood out. She listened carefully to what we were looking for and showed us the perfect home. Kelah made the entire experience enjoyable and unforgettable, taking the time to explain every detail and ensuring we felt confident throughout the process. Her genuine care and dedication went above and beyond, and we couldn’t be more grateful. If you're looking for an exceptional agent, we highly recommend Kelah! She is a ⭐

We had a fantastic experience with Kelah at FHP Living! From start to finish, she was incredibly helpful, attentive, and meticulous. Her attention to detail made all the difference, ensuring every part of the letting process went smoothly. Kelah was always available to answer any questions I had and went above and beyond to make sure everything was handled perfectly. I highly recommend her and FHP Living if you’re looking for a stress-free letting experience. Thank you, Kelah, for making the whole process so seamless and enjoyable!

We have rented a beautiful flat from FHP living. They always gave us quick responses for any maintenance issues. Very helpful experience. Thanks for professional service. And very special thanks to Sheryl.

I have been with FHP living as a landlord for 10 years and am very pleased with their service. Toby and the team take care of everything for my rental properties with great communication and proactive management from finding tenants to handling maintenance issues. They're responsive, professional, and make my job as a landlord so much easier. Highly recommended!

Fhp Living were really earnest and helped me out immensely to find a studio within less than a week!! Finnley assisted me the whole time and even walked me to the property once I arrived. With all the anxiety and stress of moving out to a new country, I really could not have hoped for better service. Contrary to most student accommodation websites, these guys don’t mind monthly payments and provide 5 minute walk distance to UTN properties. Thanks guys😭

Renting isn’t always easy. Estate agents can be unreliable and landlords can be plain absent. Thankfully, this wasnt the case with FHP, Kelah and the team are to thank. Quick response times, quality handywork, and all round reliability were genuinely top tier. While I can’t speak for the entire company, Kelah clearly went above and beyond to help me and housemate. So, I have to thank them here!

Kelah has completely changed my view of letting agents. From the start, she’s been incredibly attentive, answering every question quickly and with real care. Her responsiveness and attention to detail have made me feel so at ease throughout the entire process. She genuinely goes above and beyond to make things smooth and worry-free. It’s rare to find someone so dedicated and approachable in this field, and I’m grateful to have had her help!

We have recently moved into a new rental property with FHP Living. Kelah showed us round the property initially and took care of all our questions and dealt with some minor repairs needed. Her care and attention was second to none, and she was a huge support during a stressful time, so much so that her great service is one of the reasons we chose this property. We also dealt with Sheryl via email who has also been exceptionally helpful. Communication throughout has been excellent and I'd recommend.

Professional, efficient and very helpful team. A whole range of services available to support landlords and tenants which ensures any potential issues are resolved quickly. Toby in particular has gone above and beyond in delivering great service and his communication is always accurate and timely with promises always delivered. Thanks Toby and the team for your continued help and support.

people are lovely but big issue, moved into my apartment almost a week ago and still have not been given a window key and emails to the person who moved me in are just being ignored, the apartment is boiling and 2 fans are barely cooling it down at all and theres nothing i can do. am currently very sick from this heat due to it being even warmer inside than it is outside and im very upset. finally heard back, still no keys. just an ‘its busy right now’…..still too warm in the apartment. moved in over a week ago btw i got a window key eventually but never got a post key despite asking multiple times and being told id get one so had to get all my post at a friends place, ridiculous

I had a wonderful academic year and this comes with comfortable living. Thank you FHP for making my stay wonderful with all the great facilities in the apartment. Special thanks to Ben Manifold for his assistance throughout the stay. Thank you Catherine, for the initial process going smoothly. Highly recommended for a comfort living.

Just in the process of trying to rent an apartment in Nottingham City with FHP. Have been dealing with Sebastian and found him to be very helpful and friendly. Would highly recommend. .

I am a first time renter, I traveled to Nottingham to look at letting agents to rent as I wasn't having any luck online. They were the first agency I saw, they instantly booked me 2 viewings a day later and I managed to get one of those rentals. No other agency in Nottingham (I pretty much went to all of them) got back to me or found me a viewing. FHP have replied to all my emails very quickly and have helped me every step of the way in moving into my first rental. Very happy with their service and I couldn't recommend them enough

We have just sold a city centre 2 bed flat through FHP living . Jason and Jane provided a five - star service from start to finish and we would 100% recommend them . We have used numerous estate agents over the years selling various properties and we definitely feel FHP living city centre has been the best service we have ever received. Thankyou so much

Too poor no cooperation at all even though you are at their doorstep

We recently bought a property through FPH Living, Lily Meakin provided a five star service from start to finish and I would 100% recommend.

Unprofessional agent. Two viewings arranged where the agents don’t turn up. Complete time wasters incapable of sticking to a diary or communicating. If simple things like a viewing are a chore to this agent what will the complete experience be like. I dare not find out. Thanks for wasting our time.

I recently rented a flat using this agency and I couldn't rate Alexandra highly, she was professional, easy to contact and answered all my questions efficiently. I would recommend using FHP and Especially Alexandra.

Absolute worst agency to use to find accommodation as a student, they would receive 0/5 if it was possible. If you, your sibling or child is looking at this company I heavily suggest to take your money elsewhere. Students are living in damp, mouldy conditions without basic utilities for weeks at a time whilst the company refuses to answer emails and dodges questions - and still tries to put the tenants as those in the wrong! The company needs sorting from the top down before it can be anywhere near suitable.

Horrible experience with this agency, our agent rushed things and eventually left without telling us even though we were in the middle of sorting out our issues with landlord and he was the communicator between us. Would never use this agency, they are useless EXCEPT for Tommy and Greg who were so helpful in picking up the pieces and helping us solve the issue after months. Only gets 2 stars for those two, thank you.

It's insane remembering the appalling treatment I endured from Leah and the team at fhp, since despite me ending my contract more than a year ago, their disgusting behavior needs to be adressed. Their disregard for tenants is evident in their abysmal customer service. Despite numerous attempts to address issues, they consistently failed to provide adequate solutions and not only did they ignore concerns, but they also exploited situations to unjustly withhold deposit funds. I was shocked. This experience, coupled with other unjust charges, compelled me to warn others of their appalling practices. It's crazy that despite numerous reviews from countless tenants, they continue to defend their reprehensible conduct rather than taking responsibility for their atrocious behaviour. I implore them to reflect on the feedback, apologize, and aspire to be better. If you lack the skills and empathy required for this line of work, I suggest seeking alternative employment where your indifference won't harm others. Additionally, please refrain from issuing insincere responses under reviews, as they only serve to further insult customers.

URGENT WARNING. New investors, New Home Buyers, everyone looking for a place to call home. DO NOT USE THIS COMPANY! Worst! Company going. I was living in one of FHP Living flats. I should have taken the first red flag when Toby the agent who showed me around, was an idiot with no knowledge of the flat or able to even answer the simplest questions I had. I took him as a newbie or to be nervous. I continued with moving forward with the flat, paid a holding fee and everything seemed to go well. Then when I moved in I did what anyone would, clean the whole flat. But from the maintenance report I got for this flat and the items in the flat and what work has been done. Nothing in that maintenance report was correct and they provided me false information. Nothing in Flat 1, 1 Palatine St was to standard. I had to buy three mop heads to clean the whole flat because it was so dirty, I brought so many different cleaning items just to make the flat feel and look clean, They provided me a washing machine that has had mould from the last tenant or the one before them I must of spent hundreds in cleaning products to remove the mould, however never did and coursed my clothes to always smell, so I had to use family or friends to make sure I had clean clothes. Each complaint I made regarding the washing machine was ignored, not taken seriously. All Toby would say is “Provide pictures” that’s all he did, sent pictures and nothing happened, I was left with that washing machine right up to my eviction so Ten months. Because I lost my job and was in hardship I understand I was behind on the rent, but the problem I have with FHP Living is the Bullying, Negligence, False Information and Overlooked and how I can say these are by the emails, witnesses and pictures I have gained. But sadly this wasn’t the only problem that was overlooked. Due to being one or two month behind on rent, I was called by an Associate Director called Carol O’grady who didn’t have any care for the situation I was in, didn’t accept my explanation to why I was late and what I was doing in making sure I could catch up. She then used bully tactics to scare me in signing an early removal due to the landlord bills being behind and it would be best for us all, when explaining I would be homeless she didn’t care and only wanted actions, because I didn’t have a true understanding I went to seek advise, I went to Nottingham Law Centre and the information they truly helped me with, I was told she used bully tactics and false information in getting me out of my tenancy early, but to my tenancy agreement was till April the 28th 2024, if i was to agree to carols request housing aid couldn’t of helped me and she would of made me intentionally homeless. With the emails I have she soon changed her tune and tried to use kindness to say she wasn’t doing anything like that. But email I have does, but what confused me was the call from not a FHP Living number but her mobile, when I asked for the recording from the call she made to me, she said she didn’t have it because it wasn’t the office line but her mobile. Because my complaints from the issues I had from this Flat which wasn’t just the ventilation from the bathroom, or the washing machine it was the damp and mould around my bedroom window which made my bedroom smell like damp and mould, but was always cold which made me very ill. Because i was ignored I went to a solicitors to help me with the issues facing the flat, from the explanation to my solicitors they contacted FHP Living. I then was met with two directors from FHP Living and the maintenance team. Luke Pritchett and a lady called Laura. Who came to the house to view and see if my complaints was true. I was with my business partner who also can confirm what we witness during that view. I then got a email from Luke stating nothing was wrong with the flat. I can go on, but can’t. All in all do not use this company.

I recently had the pleasure of utilizing the services provided by FHP living for the purpose of letting a house in Nottingham, and I must express my utmost satisfaction with the experience.The prompt responses and seamless scheduling of viewing made the entire process smooth. Highly recommended for anyone looking for a stress-free letting experience in Nottingham!"

Though there was a mix up with my deposit, I received excellent help from Theano at FHP. She was so kind and patient, she helped me for 4 months straight and she went above and beyond for me! Safe to say that if you have any concerns or queries then Theano will be the right person to help you! Overall FHP have been a good management for my accommodation :)

SHAMBLES. I pay crazy rent in a 'Luxury home' in the park. I have asked for support with the homes as plaster is falling from the roof, mould is growing & the council asked for a bannister to be added 10 months ago as the stairs are dangerous. All of these issues have been ignored aswell as 3-4 more that I've made clear over 10 months ago. They want to do 'inspections' on your home every 3 months but don't resolve any issue found on the inspection, it feels more like an invasion of privacy for the landlord. They also asked for the council to come around and have just completely ignored everything they asked to be resolved. AVOID

I became aware of a lady in an fhp BMW, and her driving was absolutely appalling! I don't think her indicators were working at all, and her lack of awareness was dreadful. It's not a good advertisement for the company at all!

Incredibly friendly company! Made the booking procedure nice and smooth, great for students. Special shout-out to Theano, her positive aura alone made my experience great!!

Morally bankrupt! Deceitful and a disgrace to their profession. Lies, laziness and apathy. Once they've got the money, they abandon any customer service or moral consideration. How quickly I'm now getting replies after having been ignored. How is it my problem that the vendor couldn't remove the beds. You collected a commission to ensure all would be satisfactory by the contract of sale and yet you have NOT done your job. There's is also the matter of the car park key fob. What has been done about that?

Terrible agency, especially Toby is the worst agent I've ever dealt with, who lacks in soft skills, very rude and clearly doesn't know how to communicate with customers. The Worst worst service ever!!!! I'm not Mohammed so there's no need to make stories up. The correspondence I had with Toby was on the phone

No words, horrible experience to try to get a room as a student.

The student team was great, they really facilitated to my needs and held my hand throughout the process. I want to give a big shout out to Theano for being the best of the best. She really has helped me and stuck with me for that I’ll be forever grateful.

Terrible response to any questions and enquiry’s. So unhelpful and spent so long to give our deposit back. We still haven’t received it over 2 weeks after is stated in our contract.

Absolutely appalling for my student daughter. No inventory, fire door jammed shut so unsafe in the event of a fire, 2 faulty\/missing beds, broken furniture, abandoned furniture in the back garden - I could go on. And yet virtually no engagement from Jonty despite many phone calls and emails. The only efficient, professional action I have witnessed in the taking of our deposits and rental payments. (Source : allAgents)

Traumatising. Is all I can say to summarise how FHP has treated me and my housemates for the past year. If you enjoy being rinsed out of your money, being treated inhumanely by house managers and office agents and also being constantly silenced then please… sign with FHP :) I’ve never experienced this level of unprofessionalism and carelessness in my life. After suffering with a range of house issues like a gas leak, no heating, no hot water (in the middle of WINTER), no cooking hobs, no oven, no washing machine, no dishwasher and SEVERE mould issues (genuinely health threatening), we received no helpful advice, and were stuck to face these issues alone for up to a month. The unprofessionalism shown by certain employees (they know exactly who they are), throughout our tenancy and even after the tenancy is astounding. Their carelessness towards our tenancy and situation couldn’t have been more apparent. In the last couple of weeks we’ve been finalising our deposit, and we’ve had more communication in the last 2 weeks, compared to a YEAR (despite all of our pleads), this is simply because they want to get as much money out of us as they can. Upon moving out, we’ve spent time and effort into cleaning our rooms and all the communal areas, only to be excessively charged with a cleaning fee. Come to find out we were supposed to receive an end of tenancy form outlining what to specifically clean and shut down in the house. We clearly did not receive this form. Please do not take what I say lightly, this tenancy and end of tenancy has been a genuine nightmare. After trying to contact the office many times, and constantly being shut down, we eventually made an appearance in person, to which we were shut down again and ushered out of the office at lighting speed. After many failed calls we were eventually redirected to Katherine. Who is the most unprofessional of them all. She constantly spoke over my housemate as well as her parents and was painfully rude and condescending. Her behaviour confirms my suspicions of carelessness as she showed no empathy when trying to remind her of the severity of our issues, especially when trying to get her to remember the fact that mould has killed people in houses. I could go on and on about how terrible this company and it’s agents are, especially when dealing with younger people, but I fear this review would be miles long. If you value your sanity, wellbeing and piece of mind you’d avoid FHP.

FHP are the worst letting agency I have encountered during my three years of being a student in Nottingham. Incompetence, unhelpfulness, and deceitfulness seem to be their trademarks. The most significant issue we faced was the incessant drilling and construction noise coming from the units below us. Initially, FHP insisted it had nothing to do with them or the landlord, but later they admitted that the work was being carried out on their behalf, exposing their dishonesty. Shockingly, they never informed us about this ongoing construction before we moved in, leaving us blindsided and feeling deceived. FHP also misled us about the expected timescales, assuring us the construction would be completed within a few weeks. However, the noise persisted for months, making our living conditions unbearable. The construction noises would start as early as 6am, which violated legal regulations prohibiting such disturbances before 8am. It was only after threatening legal action that they reluctantly initiated discussions with the contractors to enforce the legal starting time. While I understand that construction work is inevitable, their lack of consideration and failure to address the issue in a timely manner was simply unreasonable. I want to emphasize that my dissatisfaction is not a case of complaining over something minor, the noise was so intense and deafening you couldn’t even hear each other speak. The inability to get a good nights sleep or study in the flat really impacted our quality of life and mental health. Furthermore, their communication was awful. They were slow with responses to emails and consistently evaded addressing our concerns directly and made it extremely challenging to resolve any issues. Maintenance problems, such as a blocked sink, a broken shower head, broken door handles and fridges were promised to be fixed within the week, but we were left continuously following up and chasing after them. Their negligence in attending to these basic maintenance issues was appalling. This situation is a perfect example the all-too-common scenario of student letting agents exploiting and disregarding the needs of students, but in this case, it was taken to a whole new level. If you expect anything to be accomplished, you must exhibit extreme persistence. I cannot emphasize enough how strongly I discourage anyone from engaging with this letting agency, particularly if you happen to deal with Daniel Oxberry, who, in my personal experience, epitomizes dishonesty. Their incompetence, deceitfulness, and lack of regard for tenants' well-being make them utterly untrustworthy. Save yourself the frustration and seek out a more reputable and reliable agency.

Had an unfortunate experience with a rude and unprofessional agent, not sure if he was on drugs as behaviour was bizarre.

Staff are friendly and helpful. Thanks

Leah from FHP is an absolute star - she's been with us since the start of our search up until a year into the tenancy, with an absolutely unwavering commitment to make everything go as smoothly as possible and is a real, real asset to FHP. Thanks Leah!

Horrible agency, Rude manager who lacks soft skills. First rule of business respect your customer . My brother and I went to report some issues that have been plaguing our property since we first moved in 6 months ago. Instead of trying to reach a solution the agency decided to be rude to my brother by dismissing his concerns and sent us off rudely. We are the kind of customers landlords love we pay rent 6 to 12 months in advance we don’t deserve to be treated like this. Please never use this agency.

Horrible-experience rude staff. Catfish properties

Tired of settling for “good enough” property managers? Look no further and sign up with FHP, and in specific Sheryl and her team ( both Olly and Bren are excellent) as they are truly amazing! Over the years, having dealt with property managers in various cities, I can honestly say that Sheryl is the best I have come across. She is so experienced and treats your property like her own. Keeps you fully informed, is a great communicator, efficient, with lots of common sense and comes up with solutions at the same time when discussing challenges, so matters can be resolved swiftly. As a propriety owner this is so much appreciated as it takes away so much of the stress when renting out your property.

We needed to move from the south to Nottingham, and were seeking a property in "The Park". Jason Cook and his team at FHP went well over and above in their attempts to get us what we needed, and at the right price. Jason is a very skilled negotiator and it's immediately clear that everyone in The Park knows him personally (not least because they've all bought/sold with him in the past). Our purchase was completed "off market", which avoided a considerable amount of stress, because Jason knows exactly who is intending to sell what and when. If you want The Park in Nottingham, FHP are your only sensible choice. My daughter ended up buying a property to be near us, and Jason sorted them out as well.

bad customer service. Not friendly or helpful. Would not recommend.

We are first time buyers and are very pleased we had the chance to work with FHP to get us through the whole buying process.Miss Jane Dixon was very helpful, friendly and patient, always clarifying things for us, acting as intermediary with the other party and solicitors and looking after our best interests giving her excellent recommendations based on her extended knowledge and experience in the industry.We wholeheartedly recommend FHP for both buying and letting, they are very professional, knowledgeable, friendly and excellent at tailoring their services based on your needs. (Source : allAgents)

It was a comfortable stay. The location of the flat was perfect but noisy at night. I had other few issues in the flat but Leah was more than happy to help me and she responded to my emails very fast. Most of the issues were solved fast.If I come to Nottingham again definitely I will try to find a property through FHP living.Thank you FHP living and thank you Leah. (Source : allAgents)

I can’t recommend FHP enough. Jane went all out to to get my property sold after an awful experience with another agent. Jane was friendly and professional at all times, and always went the extra mile. Excellent , professional, reliable and trustworthy service all the way. I wish all agents were this good

I moved into a student property last year. It was in a disgusting state and clearly hadn’t been cleaned since the previous tenants had moved out. We asked for details of the cleaning company and receipts but FHP refused to tell us. It was blatantly obvious FHP were lying to us. We didn’t even get an apology about how dirty the house was! There were numerous health and safety / hygiene issues, yet FHP decided to completely over look this. I have never encountered anything more unprofessional than the FHP student team. They should be ashamed of themselves for taking advantage of uni students. Would have given 0 stars if I could

Elliot from FHP Living made buying my first home possible. From start to finish Elliot has been efficient, professional and a pleasure to deal with. Many obstacles arose when purchasing this property (including a change in mortgage, EWS1 forms and price negotiations) but Elliot used his experience and expertise to guide me through this process and make closing on the property possible. Many thanks to Elliot and the team at FHP living and I would highly recommend them to anyone looking for a property consultant.

Great service from Elliot Brown at the City Centre branch whilst searching to buy an apartment. Thank you Elliot!

Dealt with Weekday Cross branch. Appalling. Utterly unprofessional. No responses to multiple messages and emails sent to an agent who was supposed to be marketing my apartment. Go elsewhere. They have become too big to bother with small landlords.

I was lucky enough to find FHP after a troubled initial house sale looked to be falling through. Jane and Jason were super quick to find a new buyer at an increased price, which was beyond my wildest expectation. While the new sale had a few moments of doubt, Jane was proactive in chasing any queries, as well as being reassuring and offering her advice when needed. Truthfully, i couldn't have asked for a better firm to represent my sale, and I would recommend them to anyone in a heartbeat.

Jane was wonderful at every step of our very difficult house purchase. My partner and I had recently gone through a particularly challenging house purchase and Jane was amazing throughout. She was always available and super helpful; organising various surveys, reports and multiple viewings. Jane kept communication fluid, transparent and frequent at all times. She lent guidance, updates and support (even comforted me when I was crying at especially hard parts!).I can\'t recommend Jane enough, I honestly think the purchase would have fallen through if it wasn\'t for her hard work. Thank you Jane! (Source : allAgents)

Terrible wifi 28 & 29mb upload and download speed whilst everyone in the flat has left for Xmas, countless phones calls and hours to glide and they do nothing. Mouldly bathrooms, every inch of ceiling is green In mould, seals are black. Missing plugs in sinks filled with hair. Shower clogged with hair upon arrival and I got told to unclog myself. Not proffesionly cleaned before moving In, oven was filled with grease which set off fire alarm twice and fire brigade said it was un safe. Missing doors on cabinets in bathrooms and living room. Front door lock broke aswel as many handles throughout flat. Lino floor in living room unstuck and was promised it would be changed at the viewing before we moved in. Can't plug in Lan cables for wifi as they have been stripped and left for decoration. Sound insulation in-between bedrooms and ceiling from above flats is terrible. Slow unprofessional response from property manager, all of these problems have been photographed (for some reason there is an error when uploading here) including fire brigade and mould) from 4 and a half months ago including visits to there city office and nothing has been done. The only quick response is when they are asking for money. Would not recommend moving into varsity house/city or dealing with fhp student living. It is the biggest regret moving in here and I am looking forward to leaving. Premium prices, £6800 a year for well below standard quality, would not recommend atall.

Excellent staff. Particularly Zach and Leah who couldn’t have been more helpful

Jane and Jason were extremely helpful and enthusiastic when it came to our search for a property in The Park. Clearly knowledgeable about the area and would recommend to speaking to them for anyone looking in the area.

Jane at FHP dealt with the purchase of a property I made last year. She was incredibly helpful and patient, even when things took longer than might have been hoped. Would happily use again.

It was an absolute pleasure dealing with Jane and Jason who are true professionals and supported us throughout the process of buying our new home in Mapperley Park. I highly recommend FHP living as they made the process smooth and supported us to overcome any obstacles during the transaction. Thank you

We had been looking for the right property for such a long time! Jane and Jason found are dream house and constantly supported us till the sale. We went through many issues during the whole process, but they spent time and effort to help us complete the sale!!! They are extremely professional, supportive and they would always listen to your needs and find the best property for you! Great experience! Katerina-Emmanuel

It was a pleasure dealing with Jane & Jason throughout the purchase of our new home in Mapperley Park. At times it was a difficult transaction - for reasons totally beyond their control - but their attentive, professional and helpful approach made everything so much easier. Thank you!

Poor company that don't give students there deposit back my sons been waiting 2 months along with 3 other people to get there deposit back while they were living there it took over a month to sort the hot water out the list goes on and on if you want to waste your time and money then this is the company what can do that for you there not at all professional or responsive company students have it hard as it is without these trying to scyyyaasm them if I could tell you how bad this coin as a parent of a studentbegmpany is we would be here till next year p

Poor service; excuses; delays. Definitely don’t choose this company to rent from for Student accommodation. They don’t care, they just take the money and don’t want to do the work.

Excellent service from Elliot and his team, exceedingly happy with the service provided throughout the sale. On the ball and committed to ensuring a quick resolution, highly recommend.

FHP living provided top standard service during the conveyancing of my proporty in Nottingham city centre. From the very begining to completeion, Elliot Brown was really helpful, responsive, efficent and also very profressional. I`d have no doubt to recommend Elliot and FHP living to anyone who is also looking for a proporty in Nottingham.

I used FHP both to buy and sell, always great and professional service. Jason and Jane are the best team for The Park!

FHP looked after a flat I owned in the City Centre for almost 13 years. I could not have asked for a better standard of service throughout that time . Any issues (there will always be some ) were sorted quickly with the minimum of fuss. A special mention must go to Carol O'Grady who was a constant (in various roles) throughout that time and was an absolute credit to her company . I would have no doubt recommending both her and FHP to anyone needing someone to look after their property.

Jane and Jason - Professional, knowledgeable, personable - with just that extra touch of magic. They care not just about their job but about the community in which they work. Always my first choice.

Just a short period in Nottingham, almost 17 months but absolutely satisfied from the FHP service. In particular I would like to mention the good experience with Oliver Cooper when I had to leave the flat. Fair, professional and based on facts. The "professional cleaning" from the company I selected was not so "professional", he highlighted me kindly some details we agreed to deduct from deposit. We had a dispute on a flooring stain, we were not sure about the origin. Managed in a very fair, polite and factual way, waiting for new work on flooring after 1 month the Landlords confirmed it was not caused from me and I received accordingly the rest of the deposit. I really appreciated the honestly of the Landslor and the way in which Oliver managed the topic, polite, fair and pragmatic. 5 stars from the beginning till the end of my "rental experience".

I've recently ended my experience renting a property managed by FHP and during the 6 years with them everything went very smoothly, FHP staff were always very quick answering any questions and it is very easy to report any problem in your property. After ending the tenancy contract, everything was processed fairly quickly and with no issues. I recommend FHP as a reliable and professional company to buy or rent with.

Jane and Jason provided a first class service

Jason and Jane at FHP provided a personal and professional service from start to finish. We were very happy to have them handle our house sale as they maintained good clear communication throughout and provided excellent advice when needed.

Very professional service - highly recommend

Couldn’t be happier with how FHP, and Alex in particular, manages our city centre apartment. Her communication style and professionalism are second to none and we’d be lost without her.

This is a fantastic company who are professionals from the moment you instruct them. They are very knowledgeable and can help you with any market information. Proactive, trustworthy, reliable and a pleasure to know you have a team of hardworking individuals who help you through every step. Very impressive company. They Offer to help beyond the norm. They have a understanding of looking after us as clients and I would say the best in the Buisness. Simon and Jane are true experts in the field with experience which was clearly demonstrated through our experience of dealing with them. Professional, warm, caring and excellent communication throughout our transaction.

FHP Living seamlessly facilitated our move-in; I cannot stress how great the agency has been. Claire handled our move and has been extremely helpful and attentive - always there to answer any queries my flatmate and I had. I would definitely recommend renting through FHP Living.

Had nothing but a good experience with FHP Living and our Agent Claire Weatherston we came to Nottingham in somewhat urgent circumstances and claire and the team accommodated us perfectly , The Transition of moving back to the UK after many years is not easy however FHP and Claire made as smooth as it could possibly be . i would Highly recommend Their services to anyone looking to do the same .

Claire from FHP helped make my moving experience a smooth and relatively easy one with professional and responsive service =)

Claire at FHP Nottingham is a credit to the team at FHP. She has gone above and beyond and will certainly be using FHP again. Thank you claire Andrew & georgie

Very good service and friendly staff, especially Alex S.

Totally unreliable agency. Staff is not responsive at all and totally unprofessional. We dealed with issues on the bathroom and generally on the flat for months. They didn't bother to fix. And in the end, they kept the deposit to fix damages that existed from before. In addition, they arranged a couple of viewings without letting me know and ignoring all the Covid-19 precautions.

FHP have been great, firstly managing our apartment for a few years, which was hassle free, then selling the property. Elliot was very professional, quick to respond to us with our queries and was very pro-active. Great service from start to finish - highly recommended.

Thankyou to Alexandra Sutton for dealing with the letting of my property in a very efficient, friendly and professional manner as always.

I would like to take this time to extend my infinite gratitude to Ms. Carol O’Grady from FHP living- City Centre. Carol was very nice, supportive, and helpful during an unfortunate living situation I had endured this past year! I’m an international student and I was evidently far from home. Carol and the rest of FHP became, such a great support system that they provided me with living alternatives to ensure my safety and my mental health (especially during lockdown). Carol always followed up with me to make sure I was safe and well and she always reminded me that although I was abroad, I was never alone- bless her xx FHP is now helping me find a new place for this academic year & I have no doubt that they will! Again, thank you Carol and FHP- you where all so great and supportive with me when I needed it the most.

Sheryl has been a wonderful rental agent during my time leasing a property she managed. She is professional, responsive and when my lease ended with few properties on the market at the time she went out of her way to help me find a beautiful new home for my family. She is easily one of the best rental agents I have experienced.

We recently sold our flat through FHP, they kept us informed and really helped to progress things, nothing was too much trouble for them.

Jane and Jason at FHP marketed two Nottingham properties for us. They were both professional and had a great understanding of the property market in Nottingham. Both properties have now been sold!

Disgraceful! I moved into the property 1 month ago, dirty on arrival even though they said it would be professionally cleaned. When I asked about car parking they said that there are no issues with parking and its allocated. Failed to show me that the actual car parking space requires going into a small car lift shaft. This is when I expressly explained to them that I require easy car parking as I have to get out and drive in the middle of the night. Most significantly, they failed to inform me that the Landlord was selling the property. They have already arranged two viewings of the property after 3 weeks of me living at the address. No risk assessment, complete disregard to my health and safety. Do not use FHP Living. You do not know what they are hiding from you. ** Again the response below - complete lies. Complete disregard for the law - repeatedly unlawfully entering the property during the pandemic - clearly a dishonest estate agent - **

Yolanda at the Nottingham branch went above and beyond to help resolve some unfair parking tickets we had been lumped with. She was so patient and helpful we really appreciate it.

FHP sold our flat quickly not once but twice! after the first buyer couldn't get a mortgage. Jason did a great job of marketing it and was absolutely on point about it's value and what we should expect from offers. Jane then supported us through a stressful few months trying to get the sale and our purchase across the line. She was always quick to respond and reassuringly knowledgeable about what was going on in the process. The team were always professional, friendly and made us feel like important clients to them. A big thank you to everyone at FHP and we would highly recommend them!

Very pleased with how the sale of our home was handled. On the ball with everything. Highly recommended. Jane Dixon handled our sale and was attentive and professional all the way through. Thank you FHP Living!

Dear Everyone! It was an amazing 3 years for me as a tenant just want to give a shout-out to my favourites Kat, Julie, and Sheryl thanks for your hard and professional work your dedication helped me with my cozy and easy living. Just want to let you know that at FHP you get : - Customer support 24/7 - Tenant support at your convenience - No BS and little back doors in your contact. - Amazing contractors for your property - And an amazing FHP Privilege Card for discounts all around the City Do recommend it for anyone but especially for students!

Jane and Jason did a superb job throughout from valuation to completion. Both were extremely professional. Highly recommended - Dieter Schänzer BSc HONS MRICS (Chartered Surveyor)

Elliot is very professional in handling all the sectors of the sale, especially during this unique period. The queries are answered quickly and thoughtfully. Will come back again.

Kat Peter's has been absolutely fantastic for us. Between sorting a super quick reference check, to answering all of our random and last minute questions, she has been amazing. No matter what our query, Kat has found the answer. Would highly recommend FHP Living and especially Kat.

I live in Australia and recently needed 3 properties valuing in Nottingham. FHP Living were really responsive and professional. Steven Gray was particularly helpful, despite the properties being in 3 very different locations in Nottingham. He coordinated everything with my tenants (which were not always the easiest to get hold of) and also liaised with the specialists in FHP Living who knew the market well for the 3 property locations. Steven then put together 3 comprehensive professional valuations quickly and efficiently. Thank you for your help and professionalism.

I lived in a flat marketed by FHP Living for close to 3 years and, unfortunately my experience was bad from day 1. I was told at the point of signing documentation that the apartment had been professionally cleaned. It had not. The oven was thick with grease, the blinds in the bedrooms had caked on dust that took me hours to clean and the carpets were filthy. There was damage to the bedroom wall, which I gave a pre-requisite to be fixed before moving in. Nearly 3 years later it was never rectified. I sent copious documentation acknowledging these issues from the day I moved in, keeping email record of all contact that I had. It often took me days or, sometimes weeks, to receive an acknowledgement of my issues. And then it came to moving out. After initially arguing with FHP as they tried to force me to employ a professional cleaner, which is no longer legal, after handing the property back, they have still charged me £50 for 'a light clean of the kitchen' and to replace a lightbulb because it is not one of the lightbulbs that were missing at the start of my tenancy but a different one. The evidence I asked them to provide me consisted of a missed Tupperware in a cupboard and a label. Even though I've provided evidence of the state of the property when I moved in and handed it back in better condition, they've charged me. When proposing deductions, they sent me a letter with no costs, asking for my approval. When I requested costs and evidence, they were 'waiting on whether the landlord wanted to make improvements before they could confirm the costs', which simply isn't good enough. And then, as stated, the costs are incredibly unreasonable. I received an email saying they requested the landlord waiver the charges, but heard nothing since then, nearly 3 weeks ago. I've honestly given up on communicating with them. Once you're in a property, they really don't care. Whilst I understand you're managing on behalf of a landlord, there is a minimum expectation from a tenant for things to be resolved. Perhaps it was just my landlord, but seeing the other reviews, it seems a lot of people had problems during their tenancies and over and over again, deposits have been withheld and deducted without due reason. If you're looking to rent in Nottingham, I would avoid FHP.

Jane and Jason did a fantastic job of marketing our flat in The Park, and they did so within a day of engaging with them. They provided a friendly and professional service for a competitive price. We would not hesitate to use their services again should we ever move back to The Park.

Just want to say a thanks to Zach, our property manager. He has been responsive to our issues regarding internet, he finds resolution to our problems promptly and I am very grateful as I have had negative experiences with other letting companies in the past. So, thanks Zach! Daisy

We recently sold our property, and after discussing the sale with a number of agents, decided FHP were the best option. We were not wrong. From the initial valuation through to completion, Jason and Jane were superb. Hugely professional throughout, they also showed genuine care. We couldn't recommend them highly enough.

I found Jason & Jane really efficient and helpful throughout the purchase of my property. Whenever anything cropped up during the process emails were always answered promptly and when necessary action taken without delay. I couldn’t recommend Jason & Jane highly enough.