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3.5

Based on 52 opinions finded in 1 websites

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Nº 2975 in 4016 in Birmingham

Nº 76 of 116 American in Birmingham

Score
OpinionsNoteTripAdvisor523.5

comment_iconOpinions

This is a fabulous place for a snack or possibly something more than that. Open and cooking all day. Dog friendly, but spacious enough that if you wish you can easily be secluded. The piped music is a bit loud though. The best of all is that the staff are so cheerfully helpful. Not American style gushing, just cheerful. We love ths place.

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Richard Tauber . 2024-09-27

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This is the nicest cafe in St Neots bar none. Plenty of comfy spots, dog-friendly, and fully accessible. The food is delicious (personal favourites: the 'Nasi Goreng' rice dish, the whipped feta and honey tapas, and the chocolate torte -- which is obscene). Most importantly, though, the people are absolutely amazing: they are kind and welcoming on a whole new level. I have personally seen them whip out extension cables and a personalised, hand-knitted tea cosy for regulars. Ferro is the dream, whether you want lunch, cocktails, or a cosy place to work if you are WFH. 11/10, cannot recommend enough.

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Flyer720602 . 2024-09-24

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Great coffee, stale teacake. Shame because it’s a nice atmosphere but this is my third attempt at a Novo Lounge (previous visit to Harlow) for coffee and tea cake and each time the tea cakes have been stale.

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Linda S . 2024-09-11

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A lovely relaxed brunch this morning. The staff were friendly and professional, as always. Good food and atmosphere. Would recommend!

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Vivienne T . 2024-04-27

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Been to this restaurant many times when in St Neots. The staff are friendly and great with kids. Food is lovely and never takes long to arrive. Kids menu lots of choice. Don’t usually have dessert and don’t think I will again ordered the sticky toffee pudding and even with ice cream was a bit dry, my friend had a sundae and said it was quite bland.

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Francesca J . 2024-04-26

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Good food and drinks at a reasonable ish price. Plenty of seating, including a few tables outside. Staff are friendly and service is quick!

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Richard D . 2024-04-14

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Visit every time I have my motorcycle in for service or mot Always a friendly welcome Great breakfast at a reasonable price

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landy1996 . 2024-04-05

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Great breakfast and comfortable settings, friendly staff and would fully recommend the shatsuka, good quality food.

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lee f . 2024-04-03

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I went for the pancakes with maple syrup and berry compote and it was absolutely amazing. It has a wonderful atmosphere and easy going vibe. Ordering using the QR code made things so much easier especially having little ones with us. High recommend!

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riboo92 . 2024-02-20

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Visited with friends for a birthday celebration. Staff pleasant and welcoming, restaurant clean, cosy and attractive. I ordered my favourite cocktail, the strawberry daiquiri which arrived quickly, but I was disappointed. You could taste the alcohol but no strawberry at all, in fact the drink was barely even pink. I forgot to mention this to staff, but if they see this, hopefully they'll be more generous with the strawberry part from now on! We ordered tapas which took a little while to arrive but were very tasty, I highly recommend the maple bbq wings and the mozzarella arcini. I ordered the truffle chicken for my main course which I enjoyed, but it was completely overpowered by the mushrooms, which I'm still not 100% convinced weren't tinned. We didn't order dessert but I was offered a free birthday drink, I chose a vanilla latte which was absolutely delicious. I will definitely visit again as we enjoyed our evening.

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mariabA3650XJ . 2024-01-10

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Terrible food. Two of us ended up with bad stomachs. Prices not reasonable for what we got . Service pretty poor. Got drinks order wrong. Saw the lunch of another diner in the restaurant end up with the plate in their lap. Glad to see it was removed and replaced Shan’t be returning!

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EFH51 . 2023-12-18

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The friendly, helpful staff can't make up for the poor food. Three of us ate with two suffering with discomfort afterwards.

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Jet19159720982 . 2023-12-18

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On walking into the restaurant it smelt of unexpired bins. It was foul. We were a table of 9 but apart from us the place was virtually empty so not busy for the many staff on duty, however service was still bad. I was told everything g was gluten free by our waitress but when I checked with the manager he said it was not a brought different food. The manager himself appeared under the influence of something and kept saying I’ve just woken up so I don’t know what’s going on either. Starters were edible but chicken truffle looked appalling. Main courses were all cold and chewy and the clicker burger full of fatty undercooked bacon. I have been to lounges before and the food always good. Never again

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Delilah J . 2023-12-10

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Wonderful service from booking through to the end. Booked a table of 10 and had brilliant service. All good hot and correct. Children’s food came out early and was delicious. Good size portion and value for money too. Quality of good great. Really impressive!

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RachyRaaRaa . 2023-10-28

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Recommended to me by a friend a few months ago. Me and my partner came here for the first time to celebrate our Anniversary as we wanted a varied menu after eating out alot for different celebrations. We ordered cocktails, tapas to share and then our mains and really enjoyed ourselves. The restaurant has a relaxed atmosphere, food was piping hot and presented well and waitress was very warm and friendly. We will 100% be back with our families

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r383ccaCgb . 2023-09-25

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Today was the first time I'd been in this restaurant, even though it's been in St. Neots for two years. The staff were friendly, approachable and helpful. The meals we had were fresh, cooked to order and different from your normal run of the mill restaurant menu.

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emmadawnl . 2023-09-20

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Welcoming and friendly staff. Good food (Panini and soup). Free newspapers was a big plus for me. Highly recommended

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ShipOfTheseus . 2023-08-14

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This well placed pub/restaurant has a menu with good choices backed up by friendly caring staff. Portions were fair and service was timely however the fries were disappointing unless you like small hard crisp bits!

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GoPlaces19980236642 . 2023-07-04

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I have been a regular visitor here and enjoyed it. I went yesterday with my husband and we were very disappointed. The staff and atmosphere is good but PORTION SIZE was ridiculous. My husband (6.2ft) was served a lovely tasting Nasi Goreng but it was the size of a starter, even I (5.2ft) would have been still hungry and for £12.50 you don’t expect to have to eat again. Staff said management have told them to cut portion sizes on all food and charge the same. Shame but won’t be eating there again.

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Sightseer792995 . 2023-04-13

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Service is always great. Love the arrange of different staff working in Ferro Lounge. Feels like home from home when dining or drinking in this restaurant. Seconds from my dwelling and always nice and warm inside the place. I adore art.. and this place displays an abundance of framed paintings and prints.

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SusanASangster . 2023-03-28

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visited on a Sunday Evening, and the place was very empty so no worries about booking. staff were all very relaxed (maybe too relaxed!), and service wasn’t very fast. food tasted good, and good portion sizes for the price!

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emmbla03 . 2023-03-02

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I have been here several time and am wondering why I bother. The management really need to sort out their staff. They are rude, look bored and need customer training in all aspects of service I had a salad today and asked if I could have some bread or a roll with this, I was told that they don't do that. I could pay for a whole meal with flatbread but I just wanted a piece of bread. The staff where very rude. The food arrived, but for the price of nearly £12.00 there was not much there. Sorry but won't be back.....

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dj860 . 2023-02-18

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A visit to celebrate my partners birthday with her daughters. The staff, Nat & Georgia in particular, could not have been more accommodating. Service most definitely with a smile. So my thanks to them for making the the lunch memorable. The service was excellent, the food was delicious, exactly as described and the atmosphere was exactly right for a lunchtime. Loved the music choices. I would certainly recommend this restaurant and we will most definitely be back.

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Cremaz . 2023-01-27

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A busy bar with a lounge feel. The staff could do with finding a smile occasionally. Order by app or at the bar, the menu could do with a refresh, seemed to be the same as a year ago. There’s lots of items on the...

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JS_in_Bangkok . 2023-01-07

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The best restaurant in st Neots definitely recommend Bang bang chicken is the best and would love to have dinner here everyday night

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T800m . 2022-12-08

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Just wanted to have a quick drink with one friend, walked to the bar, was asked if we had been seated, obviously not, said we just wanted a quick drink. There was empty tables and the place was not busy by any stretch of the...

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Shelly212 . 2022-12-02

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Walked in at just gone 5pm on a Thursday. A few other potential customers were waiting...but no sign of even a single member of staff. After a few minutes someone rang the bell and we could see a patron gesture to a table behind the...

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travellerj21 . 2022-12-01

MORE AT TripAdvisor

Great place to chill and enjoy great food. The staff were lovely and friendly and not in your face pushing to get your order as it’s all down to the app. The app works well with drinks arriving quick and food in a timely manner....

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Discover21337938882 . 2022-10-23

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Mediocre food. The kids were fine with their kids meals and the complementary hummus and crudités pots were a nice touch. The tapas was fine. However, it was a quiet Tuesday evening, plenty of staff but poor service. We had trouble ordering on their app...

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Chairmum . 2022-10-11

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Got off the train and looking for some dinner. This looked quirky from the outside and this was reinforced with the decor too. This could be interesting! We experienced friendly staff, quick service and a tasty menu that was good value. Thanks

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F7091OGmarkb . 2022-09-18

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A great evening with my husband 👍🏻 we’d been meaning to try the ferro lounge for a while and really pleased we did this evening the concept is great and easy to use ordering food from your table if you want to the food was...

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hewyblue69 . 2022-08-24

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I come here pretty often for brunch and I've always enjoyed it. Excellent food perfectly complemented by friendly, attentive members of staff that go out of their way to make your experience as pleasant as possible. Every time I have a visitor to St Neots...

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KieranTK1994 . 2022-07-30

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We ordered the ultimate burger and the chicken had clearly been sitting on a hot plate for hours it was dry and not nice at all. Glasses are not cleaned very well, I had a beer and there was lipstick all over the rim of...

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bentP1214QX . 2022-07-10

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My mum, sister and me met for lunch in this lovely establishment. It’s spacious and wonderful on the eye! We all really enjoyed our food which is good value for money. It was short staffed when we arrived so some areas of the restaurant was...

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DianeHnursey . 2022-06-23

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Nice decor and atmosphere extensive menu, including vegan and vegetarian options, Ok prices Unfortunately the food was not good, very bland, zero taste at all. Worst avocado and egg on toast of my life (and frankly how can you get something so simple that wrong!)....

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ebe370 . 2022-04-21

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Our first time visiting the Ferro lounge last night and it was absolutely amazing. The food was delicious, the restaurant looks great and the staff were fantastic.

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RobsRoastingReview41 . 2022-04-03

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Never in the history of Waiting Staff have so many wrong orders been delivered by so many nice staff to so few correct tables

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Rod M . 2022-03-19

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Visited the Ferro Lounge St Neots for the first time yesterday, and have to say I am glad we did. This place is exactly what St Neots needs. With its shabby chic/ industrial style, it has a really nice feel and atmosphere. The food was...

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Utopia223 . 2022-03-14

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Came here for breakfast, 5th visit since it opened. Standards steadily declining with each visit ( this will be my last) arrived at 9 am as they opened and wanted to sit by window but sofas were disgusting with food all over the place, including...

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steve w . 2022-03-12

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I have been to Ferro Lounge several times. Food and service always good. Hand sanitizer always available on entry. On the last visit several dogs present. Unfortunately the dog behind us was not the best behaved. Most dog owners had their dogs seated on the...

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Angela A . 2022-03-07

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The ham hock was absolutely delicious, would highly recommend. Really nice toast but one I'd suggest 3 packets of butter instead of 2 to ensure you can cover the toast fully. Will definitely be coming here again for brunch!

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KieranTK1994 . 2022-02-27

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Food and decor is consistent with the lounge chain, nice enough. What makes this place stand out is the manager (I think she’s the manager). Today I went in with my friend, both with our babies and prams. She directed us to a table with...

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Nibble5 . 2022-02-08

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First time in here since it opened. Loved the decor, with the eclectic collections on display on the walls, industrial effect lights, nicely mismatched chairs and sofas, and high ceilings - what a change from the Dorothy Perkins shop that used to be here before!...

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XrayTraveller . 2022-02-08

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On 1st look, this seemed worth giving a go. There was a queue, so must be popular and good, we thought. Nice welcome, waitress moved tables to fit us in, a generous action. Sadly the table was by the cutlery area, which could be a...

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JS_in_Bangkok . 2022-01-22

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Had a fabulous lunch here today. My 2 friends and I were all very impressed with the warm welcome, lovely decor and the food was simply delicious. Top quality. The Asian chicken wings were to die for! Will definitely be returning.

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Antonia B . 2022-01-21

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Food extremely disappointing for the cost, what’s worse the staff are all unmasked, when challenged said it was their personal choice

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Richard61a . 2021-12-29

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The good bit first. I loved the quirky decor and was excited to visit. Staff seemed generally very nice. Now for the bad. Had a pretty long wait which I was prepared to overlook as it's Xmas eve and maybe they have staff shortages due...

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madassoup . 2021-12-24

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Welcomed warmly at door, explained there may be some limitations, after checking the veg breakfast was ok At table ordering system explained My wife and I chose the breakfast club breakfast, a lounge and a vegetarian Drinks arrived in good time, shortly followed by the...

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Weary-Traveller007 . 2021-11-29

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We come in for breakfast yesterday morning and I was completely shocked at how rude the manager Riley was. I asked a question to see if there was any events on and the way she spoke to myself and my company was utterly disgraceful. She...

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C8638RBlucy . 2021-11-25

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If I could rate this place more than 5 stars I would! The Food is amazing and they are excellent at catering to allergies and dietary requirements. They have an extensive Vegan and gluten free menu. Service is quick whether you use the app or...

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Liz O . 2021-11-14

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Ordered a lounge breakfast and a vegetarian lounge breakfast, a soya latte and a jasmine tea (teapot wasn't clean on the outside). Food arrived after about half an hour, it was not hot hot just warm. Service excellent and all staff very friendly, they made...

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vivivavavoom1 . 2021-11-13

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