Fellows Coffee Shop At The Exchange in Birmingham

Tristemente, como me encanta el lugar y he disfrutado previamente de la experiencia, la visita de hoy 21 / 8 / 24 fue un desastre. El personal a 1. 30 pm estaban mal entrenados hasta el punto de ser groseros. Un menú todavía estaba en exhibición, pero cuando intenté ordenar, me dijeron que prácticamente nada en él estaba disponible. La joven que servía no tenía habilidades sociales para dar esta noticia y mostró una actitud obvia "no podía importarle menos". ¡Su colega reaccionó de manera similar! Es una pena porque en visitas anteriores he elogiado al personal por su servicialidad. El colmo hoy fue cuando el joven vino a despejar la mesa, ¡cepilló las migajas en el piso con sus manos!

Este debe ser el secreto mejor guardado de Birmingham, en términos de espacios tranquilos. He estado antes; y no he guardado este secreto para mí. El personal es agradable; y el espacio acogedor. Recientemente asistí a una velada con Exodus Crooks, y esta oportunidad de explorar este espacio lo hizo más para una gran experiencia. Gracias 😊

We are regular visitors to the Exchange & find the history of the building really interesting & always look forward to our visits here. Many of the staff members contribute greatly to the enjoyment of our visits & both the food & drink are always something to look forward to. However, at the start of the 2023 Birmingham Festival in July, UCB made the decision that throughout the entirety of the Festival drinks would be served in paper cups & customers would be charged an extra 25p per cup for the privilege & food/cakes would be served out of cardboard boxes. We visited the Exchange on Saturday 29th July & again today the 5th August where once again the same rules were applied. During the worst week of summer weather in recent history when large crowds were expected to attend the Festival & very few people did UCB had no back up plan to revert back to using proper crockery & plates. I do not visit the Exchange to drink out of paper cups & eat off paper plates, I travel a very long way once or sometimes twice a week to enjoy the ambience of the building & enjoy good food & drink often in the company of close friends. I am appalled at the decision made by UCB, customers eating & drinking within the building should be entitled to be offered proper crockery & plates & those taking their food/drink out should be given the paper/cardboard alternatives. Knowing about the appalling weather forecast & doing nothing to reverse the decision goes to show how customers to the Exchange clearly have no value & an Exchange with no customers has no business. Your "Bonkers" decisions & inflexibility say everything & frankly you no longer deserve my custom & what a great shame that is because in people like Bev, Joe & Vina you have some truly wonderful staff + one or 2 who are not! Michael Howard

We were in centenary square and I had heard about this place, it's just over the tramway from the library in an old bank and is something to do with Birmingham university. It also has a couple of displays to do with the commonwealth games at the moment. We had two cappuccino's which were excellent, the wife had carrot cake which she really enjoyed and I had the billionaires short bread, which I can only describe as wonderful. The staff are friendly and helpful and it is not overpriced like most of Birmingham.

well worth a visit, great coffee shop in lovely building, highly recommend. Bonus, take free guided tour of the whole building well worth it