Fellows Coffee Shop At The Exchange in Birmingham

Sadly, as I love the venue and have previously enjoyed the experience, today's visit 21/8/24 was a disaster. The staff at 1.30 pm were poorly trained to the point of rudeness. A menu was still on display but when I tried to order, I was told that virtually nothing on it was available. The young woman serving had no social skills delivering this news and displayed an obvious "couldn't care less" attitude. Her colleague reacted similarly! Such a shame because on previous visits I have praised the staff for their helpfulness. Final straw today was when the young man came to clear the table, he brushed off the crumbs on to the floor with his hands!!!

This has to be Birmingham's best kept secret, in terms of quiet spaces. I have been before; and I have not kept this secret to myself. The staff are pleasant; and the space inviting. I recently attended an evening with Exodus Crooks, and this opportunity to explore this space made it more for great experience. Thank you 😊

We are regular visitors to the Exchange & find the history of the building really interesting & always look forward to our visits here. Many of the staff members contribute greatly to the enjoyment of our visits & both the food & drink are always something to look forward to. However, at the start of the 2023 Birmingham Festival in July, UCB made the decision that throughout the entirety of the Festival drinks would be served in paper cups & customers would be charged an extra 25p per cup for the privilege & food/cakes would be served out of cardboard boxes. We visited the Exchange on Saturday 29th July & again today the 5th August where once again the same rules were applied. During the worst week of summer weather in recent history when large crowds were expected to attend the Festival & very few people did UCB had no back up plan to revert back to using proper crockery & plates. I do not visit the Exchange to drink out of paper cups & eat off paper plates, I travel a very long way once or sometimes twice a week to enjoy the ambience of the building & enjoy good food & drink often in the company of close friends. I am appalled at the decision made by UCB, customers eating & drinking within the building should be entitled to be offered proper crockery & plates & those taking their food/drink out should be given the paper/cardboard alternatives. Knowing about the appalling weather forecast & doing nothing to reverse the decision goes to show how customers to the Exchange clearly have no value & an Exchange with no customers has no business. Your "Bonkers" decisions & inflexibility say everything & frankly you no longer deserve my custom & what a great shame that is because in people like Bev, Joe & Vina you have some truly wonderful staff + one or 2 who are not! Michael Howard

We were in centenary square and I had heard about this place, it's just over the tramway from the library in an old bank and is something to do with Birmingham university. It also has a couple of displays to do with the commonwealth games at the moment. We had two cappuccino's which were excellent, the wife had carrot cake which she really enjoyed and I had the billionaires short bread, which I can only describe as wonderful. The staff are friendly and helpful and it is not overpriced like most of Birmingham.

well worth a visit, great coffee shop in lovely building, highly recommend. Bonus, take free guided tour of the whole building well worth it