Felicity's Cafe at Quex in Thanet

Felicity’s Cafe at Quex in Birchington is an absolute gem. Picture this—you roll up to this quaint little spot, and from the second you walk in, it’s got that vibe. Friendly, warm, like you’re part of the family. We’re talking fresh, local ingredients that just hit differently. The coffee? Smooth. The cakes? Sweet but not too sweet. Service? Spot on. The folks here treat you right, not in some fake, scripted way. You can tell they care, like they want every dish to be a hit, and let me tell you—it is. You want cozy, comfort, and quality all wrapped up in one? Felicity’s Cafe nails it.

We booked a table for breakfast through their website which was really easy. We had a fantastic breakfast with family, food was great and really friendly service. Such a lovely place too. Thank you and we will return.

Came after visiting the museum and had a really lovely lunch. A BLT on granary bread with crisps and salad and my husband had soup and a sandwich. It was filling so no room for the great sounding desserts. Good service and not expensive.

Lovely spot for afternoon tea or lunch. Unfortunately on our two visits we were told it was too late for food (first time it was 3.30pm and that they close at 4pm), 2nd time we were told there was no food left and it was only 2.45pm, we ordered two teas and waited 20mins for these. Such a shame as it is in a lovely location.

Got here just after 10.30 am Ordered tea/coffee and piece cake and so did my friends at 12 noon we was asked to leave as the table was booked although nothing was on table to state booked and no mention of this before . One of my friends was still drinking her second coffee and had to swallow it down. We was thinking of getting lunch but couldn’t Went to pay and turned round to see two ladies sitting on our table for four people There was four of us so we got chucked out , bad luck cafe as we would have spent more money and now won’t be coming back

Went here for lunch with friends. It was very busy, so I'm glad we reserved a table. The lunch menu had plenty of choice. We all enjoyed the meal. My husband especially enjoyed the soup. The cakes all looked delicious, but we were too full to try them. Our waitress was a delight ( talk lady with dark hair) she was friendly and cheerful. Would definitely go here again and hope to try out the supper club.

Lovely venue right next to the Powell-Cotton Museum. In the summer, there’s a great outdoor seating area. We had the most delicious breakfast! Bunny’s Breakfast (the full works!!) and the Stacked Pancakes (which my friend was done just perfectly - crispy on the outside, moist on the inside)). And of course, great coffee!

My daughter had her baby shower at felicity’s and it was a great afternoon spent celebrating with family and friends in a beautiful setting with fabulous food, very attentive staff and a very relaxing atmosphere, everyone had a lovely time would definately recommend

Wow Fantastic food, great staff and lovely atmosphere Had a 3 course Sunday lunch from the time we walked in to the time we left we felt very welcome The food was so tasty, cooked to perfection, portion sizes spot on. Spotlessly clean and will say again staff were great

Enjoyed an amazing night out at Felicity's first Supper Club. So glad we went - a superb menu, designed and cooked by what is clearly an outstanding chef. Everything was delicious, was beautifully presented and served .. with well chosen wines to accompany. What an absolute treat! Are we going again - most definitely!

New: just started a Roast Dinner menu, the food absolutely amazing it’s out standing. Plus a great price and lovely staff too This is a must go to place

This was a birthday meal for 3 people at the supper club which consisted of a 4 course set menu with accompanying wine choices. The menu consisted of homemade focaccia bread, wild mushroom & duck egg ravioli & then cod & chorizo. The 3rd course was lamb 2 ways with dauphinoise potatoes which was melt in your mouth with vegetables & jus & we finished with a dark chocolate dessert. The whole meal was amazing, fresh tasty ingredients- what a brilliant chef! The wines were delicious & complimented the food. The service was friendly & the staff were knowledgeable & efficient. I hope they more supper clubs as we can't wait to go back. Thank you!

First visit and really impressed. The staff interaction was brilliant, very welcoming and efficient. Although slightly late for the breakfast menu it was no problem to have something off that menu and we had the muffin with smoked salmon, avocado, poached eggs with chilli jam. Absolutely delicious and will definitely be coming back

5 star service 5 star food 5 star everything Friendly people serving you great place to relax. The sandwiches were fantastic the cakes were brilliant nothing to fault the place.

Afternoon tea with friends. An inside table had been booked - we were seated outside - this was changed and we did sit inside. Very slow service, drinks came in dribs and drabs. Ordinary afternoon tea was good, vegan option poor. Scone and jam was forgotten and we had to take them home. Everything seemed too much of an effort for the staff. Even when we asked for water - it was brought in plastic cups - cup by cup - a jug on the table with glasses would have been easier. Uncomfortable chairs and very hot inside - no windows that open. Sorry won’t be back.

Ah, Felicities Café. How elegantly capricious your offerings have proven within the span of mere days. On our initial sojourn, we were graced with a service of such distinction, where even our canine companion was not neglected, receiving a charming bowl of water. Alas, our subsequent visit was quite the stark contrast. As the clock struck 3:25 PM, the scene before us bore a lamentable state of disarray; tables unkempt and debris strewn about. A considerable wait ensued, and though the hands of the clock had not yet reached the café's purported closing time, we were brusquely denied even the simplest refreshments. Indeed, irony reigned as I stood juxtaposed with a sign proclaiming service until 3:45 PM, surrounded by untouched confections that cried out to be savored. In seeking clarification, the response, dear Molly & Laura, was a mere shrug, a gesture most unbecoming of one in the hospitality profession. My wife's subsequent encounter with a blonde-haired staff member in quest of the proprietors' details was met with a curt dismissal, further marring our experience. The parting "have a nice day", delivered amidst the titters of other staff, lacked sincerity and felt rather insincere. Without the gift of foresight, I dare posit that such service, or lack thereof, could bode ill for the longevity of an establishment in the hospitality realm. ⭐️.

We have been several times and had reasonable service with staff always checking the garden for new customers and to see if current customers want anything else. However, this is clearly only the case when the owners are present, when they aren’t staff don’t bother checking so they can stop serving early because they have ‘had a busy afternoon ’ although there were plenty of cakes left. Staff that are happily turning customers away and when asked are rude and defensive. It is really tough for businesses in this current climate so to lose good business (several turned away) because of staff wanting to pack up early on a sunny and busy Saturday is unforgivable, how much business has been lost this way, not to mention the extremely poor customer service. Such a shame the staff don’t think of the owners and maybe even go the extra mile while there are customers wanting to spend money!! Even the offer of a coffee would have been a nice gesture if you want to slope off early.

Superb setting serving fantastic food served by very polite and helpful staff. Brilliant to be able to access vegan food without difficulty. Thank you for a fantastic brunch.

I have been here for breakfast a number of times, and it's always great. The staff are friendly. The food is served really quickly. Highly recommended.

We came for an afternoon tea and it was beautiful! There was plenty to eat. They filled us up with plenty of tea! They didn’t Pester like some places neither did they leave us too long waiting for anything. The staff were lovely and friendly! I’ll definitely be coming back again!

Very nice food, just don't ask for a large coffee unless you have cast iron hands, as the large mugs don't have handles!!!

Highly recommend this cafe, the food was high quality and absolutely delicious. The service was excellent especially Maddie who was our waitress she was very welcoming and helpful. Will definitely be returning!

Booked a table for 13.15 for lunch - got our order taken at 13.30 ordered vegan ciabatta asked if yoghurt was vegan told it was - at 14.15 our order hadn’t arrived so we asked how long it was going to take and somehow our order had got mislaid - apology was given and complimentary drinks were given which we were more than happy with -food came at 14.40 - vegan ciabatta didn’t come with yoghurt but with coleslaw which was on all the lunches so it was fair to say it wasn’t vegan - mention this to a staff member she said she wasn’t sure - bit disappointed all serving staff had no allergy training - my friend went in to pay and she felt the staff were making a joke of us because we questioned the coleslaw and it was embarrassing - horrid experience and would advise anyone with a food intolerance to be wary -sadly won’t be going again although we live locally and the food we had was good

Hadn't visited in a while as covid and overall 'belt tightening' had put paid to our frequent breakfast trips. It was still excellent, a new chef, who when asked for 'crispy bacon' actually crisped it beautifully 😍 Lovely breakfasts and excellent cakes. Loads of outdoor seating for the warmer days. Definitely recommend 👌

If you are looking for a lovely afternoon tea then do not hesitate to book. The staff were happy, friendly and attentive. We were seated straight away and offered our drinks, our food arrived quickly and looked yummy. The food was a good balance of...

After visiting the Powell-Cotton Museum & house, we popped in here for lunch. Limited indoor seating (winter time) but loads of outside space too. Good food, good service, a bit noisy when full but not intrusive.

Been here at least 6 times and thought I should write a review to support local businesses. Wonder place for a lunch wether your really hungry or not there is something for everyone. Always been delightful. Their cakes are always amazing and often bought to...

Just had an amazing lunch here. Food was delicious and there was plenty to choose from. The staff are really lovely. Excellent all around

Afternoon tea is “our thing” so we like to think that we are amateur connoisseurs- this one is the best that we have had. A great venue, easy parking, superb staff who weren’t put off by our dietary requests, delicious sandwiches, pastries, cakes and scones....

Visited with my mother. Food was amazing. Can recommend the vegan burger. Just divine. Took my cake home and that was delicious too. Very friendly people and so nice.

Food was lovely , service impeccable and all 24 members of my family very happy with our visit . Thank you Molly

Dirty outdoor tables. Took 20 minutes to order something. Then another 20 to get 4 drinks. We left after after 1h as the food never came. Customer service is practically non existent.

First time here. Had a Bunny’s breakfast - traditional full English. Really delicious, presented really well. Lovely, friendly staff. Would highly recommend.

Had a great breakfast on Sunday, there were 8 of us and we all had something different, there were no complaints. Great to see something different on a breakfast menu. Good customer service and really fresh & tasty meals, cooked well, compliments on the poached...

We love going to Felicity’s - the food is fabulous and the setting in the grounds of Quex Park is lovely. Indoor and outdoor tables are available. Book a table in advance to avoid disappointment as it is very popular. My go to place for...

Been here a few times now and staff have always been really friendly and attentive to me and my friends. Lovely food and always great quality ingredients. Haven’t eaten any cakes here but they also look delicious!! Would highly recommend a visit

We had the bagel mushroom burger which was really delicious and filling. I loved sitting outside under the huge trees. Very reasonable price, as it didn't cost much more than a regular sandwich. It was busy that day, so you might want to book in...

Just had a lovely breakfast at Felicity’s cafe in Birchington. Compliments to the chef, I believe Molly, who came and spoke to us during our breakfast to ensure everything was ok. Our waitresses Danika and Maddie were welcoming and friendly. Can’t wait to return!

Nice to go to a cafe that made my children feel wanted. Especially as they can be a bit boisterous . Food and service great and lots of lovely cakes

As new to the area I was looking for some where to take visiting friends . I am so glad I chose Felicity’s the food was very tasty it was clear that it had been freshly prepared with thought and care. The staff were very...

Usually been good in the past. This time no hello or greeting......just matter of fact we aren't doing breakfast we are fully booked. Looked around half the tables empty, made us feel unwelcome. Obviously don't want my money so went to another friendly cafe who...

Surly staff with the exception on one very pleasant young lady, sadly name unknown. Started of by telling what was not available! Coffee and later tea and a sandwich was very nice. Surly waitress couldn’t quite grasp the concept of a pot of hot water

Amazing setting!! Just perfect. Really nice menu too and tasty food. We are vegetarian and they have some nice non standard options. Customer service should be responsive and more welcoming though. We didn’t get a warm welcome, possibly because Husband had an unlit cigar in...

Booked a table for breakfast this morning, very very impressed, the service is great and the breakfast was absolutely fantastic, very well priced, lovely friendly staff, lovely venue, option to sit inside or outside, have been before and thoroughly enjoyed my visit- this was first...

Lovely setting, good food and cakes, reasonable prices. Plenty of seating area both inside and outside, ideally book in advance as it gets busy.

Had a lovely walk round the facilities at Quex today with my four week old grandson and family members….then ended up at this place, no staff outside so found a table ourselves. We went inside to see what the deal was. Do we order at...

Visited today the tea room. Absolutely charming and a hidden germ. The sandwiches were fresh and the cream team was delightful. Highly recommended. Staff friendly

I was given an Afternoon Tea for Two as a gift and went along with a friend. It's a nice little place and the staff are really friendly. The tea arrived and we were both open-mouthed at the sight. Yummy sandwiches and sumptuous cakes, served...

Had a wonderful lunch here today. Welcome and service was just as good as the food. Had the baked goats cheese, stunning and my husband had the special, fish finger sandwich. I even took a slice of the pea and goats cheese quiche home

A little afternoon treat for me and my husband, wow we indulged in a lovely choice of soft sandwiches, quiche , savoury scones then on to various moist delicious cakes and then fresh cream scones with jam along with unlimited hot drinks, fresh ground coffee!...

Lovely service, and wonderful cream tea. Choice of drinks. We left very full. And will certainly be going again.

There is no negatives here! Just the most glorious little place! We shared a halloumi bagel, I was imagining something a bit small, but it was huge and with loads of lovely salad and home made coleslaw. Bagel was paricularly delicious. Then we had to...

We discovered this hidden gem earlier this afternoon . We hadn’t booked a table , but the super efficient staff soon sorted one out for us . We had a wonderful lunch , cakes & coffee , all prepared quickly & presented beautifully . All...

I was trying to think of something special to celebrate a friend's birthday during the recent Lockdown and Felicity's came to the rescue .... A delivery of an amazing afternoon tea. What a selection! It lasted us three days! Thank you for making someone's birthday...

Love coffee and tea here. Staff wonderful do friendly. Had cheese on toast loads if it but mushy and soggy not even a cheesy taste. Never again. Will try a sandwich next time to give them a chance. As lovely setting.

Highly recommend this fabulous cafe. It wasn’t pleasant enough weather to sit outside, which would have been nice due to the setting, but it actually didn’t matter. The service was excellent and the staff were lovely which really added to the whole experience. Thank you...

After so long of not seeing some friends we , decided to meet up at Felicity’s cafe for lunch. All the staff were very helpful and nothing was to much trouble. They were all wearing face shields or masks. The food was delicious and plenty...

Lovely afternoon tea served for 20 people following a small funeral. Sandwich and savoury platter was super fresh and very tasty, with a great selection of mini quiches and sausage rolls. Dessert platters wonderfully sweet and “melt in the mouth” mini scones. Portion sizes were...

Food and service exceptional . Loved the veggie breakfast and lunches just generous and high quality . One of my favourite casual feeding place!

Had great service from the staff. My wife and I arrived with out a booking desperate for a drink and something to eat having been cycling for three hours. The staff were very busy but managed to squeeze us in without a problem. Food was...

Felicity's were amazing! We had a baby shower booked in the outdoor seating. However, we had to cancel last minute due to the weather but they made the afternoon teas to be picked up for a zoom baby shower. It was delicious!! I would highly...

The breakfast is of an extremely high quality and the staff are very friendly and efficient. The setting is wonderful, in Quex Park opposite the museum entrance. I counted no less than 42 customers at 11 am on a Wednesday in May so it is...

Best sausage sandwich I’ve ever had I thought it sounds expensive until I got it Worth every penny , also cakes 🍰 are perfect, will be going back soon Peacocks walking round are lovely.

Went today for the first time in a few years and the breakfast was scrumptious, the mushrooms were cooked to perfection and the haloumi was excellent, the coffee was also very good. Fortunately, I took a nice warm coat because it was very chilly but...

Our afternoon tea on Good Friday this year (2021) was divine. The selection of finger sandwiches, cakes and accompaniments had been carefully wrapped, boxed and delivered so nicely that we knew the quality and experience, even at home, was not compromised. We laid out a...

I had the pleasure of receiving an afternoon tea for Mother’s Day. The quality of the food was excellent and well presented. This was delivered to me in a box, well wrapped and fresh. I have visited the cafe quite a few times, the coffee...

Great celebration for our anniversary. Food plentiful and beautifully boxed. Great selection of products.

I ordered the Mother’s Day special afternoon tea today where I received a selection of sandwiches savoury food and desserts! It was very filling and staff also dealt with my allergen requirements very efficiently. Safe to say we will be returning very shortly! Thank you...

Felicity's always do the best cupcakes!! Purchased cupcakes a few times - they are delicious and always come on time.

Ordered afternoon tea for delivery as a surprise for my sister & neice, wow did they enjoy it I only saw photos as we life 300 miles apart but it looked amazing cant wait to visit myself after lockdown .

We just celebrated my partners birthday lockdown style and the afternoon tea came efficiently on time . It was absolutely delicious!!!the scones had been baked fresh that day and there was plenty of selection for the beautiful cakes and sandwiches I would highly reccomend, very...

Ordered a valentines box for my family which was delivered to our house. Came with a variety of treats and everything was delicious. Would recommend!

A wonderful tea, freshly prepared and carefully boxed, delivered to our door. Just what we needed as the boredom of lock down bites. Everything was delicious and so plentiful we have some reserved for tomorrow Thank you to those who cooked, prepared, boxed and delivered...

The food was beautifully wrapped and delivered as stated. Kept informed via email.The food was delicious and plentiful. Best afternoon tea Ive had. Good value for money. Highly recommend.

Not going out staying in celebration for anniversary. Highly recommended, food great quality and plentiful. Delivered with care.

Fabulous afternoon tea delivered to oldies to brighten up their lockdown Saturday afternoon. Absolutely brilliant with lots of food. Really easy to do, delivered on time and really good value. They loved it. Thank you Felicity’s.

Ordered an Afternoon Tea for a friend’s birthday, she was thrilled & said there was plenty of choice & enough for the next day. Delicious homemade sandwiches, scones, quiche & cakes.

Felicity’s serves the best cake we have ever had! And that’s just the icing on the aforementioned cake, as the food is equally wonderful! Staff are brilliant. Tip: make sure you book, it’s fast becoming the not-so best kept secret in Kent.

Visited here with a few friends at the beginning of the month and found the fruit bread exceptionally good value and highly tasty. The quiche was amazing and the service was outstanding what a beautiful place to visit ..well done felicity 👍👍👍

Two pieces of fruit bread no thicker than 2 inches and four little knobs of butter..... £3.50....I don't think so Felicity. £1.95 tops. God knows how much it would have been if we'd had asked for jam!!

I order birthday cakes from Felicity’s quite a lot, the latest was a (as expected) DELICIOUS and especially pretty Red Velvet Cake. Delivered to my door like a little arrival of yummy heaven. Couldn’t recommend more! :)

I visited today with a small group of cyclists (my first visit since it has changed hands). We reserved a table outside and it was a perfect coffees and cake stop. Everyone was very happy with their choice of cakes and drinks. We will return.

Food was delicious, served beautifully, attentive staff, lovely and clean, nice atmosphere. Would recommend to anyone. Kids included.

I visited with my parents for lunch after a visit to the museum’s vast and beautiful gardens, we were more than ready for our lunch. The cafe itself is set in beautiful surroundings and is extremely clean with friendly staff. My father and I chose...

Having tried a few times to book a table throughout August, we were fortunate that they had space on a bank holiday Monday which I was so pleased about. I have been a few times and the food is always delicious. This time I had...

Had a wonderful afternoon tea, at felicity’s cafe. Amazing food, great customer service. My son wanted to give 10/10

We have often eaten at this cafe previously and as Felicity’s. We have never been disappointed with the food or service which has been good. We ask for a reservation about 5-6 days in advance as we’d eaten there the week before and wanted a...

Just returned from quex park and was so impressed with this cafe that I needed to review it. Booking was easy and answered ally questions. Really lovely staff and was so nice to see it nice and busy with happy customers. Food was delicious and...

What a fantastic picnic we had at Felicity's cafe in the grounds of Quex Park. We turned up and was greeted with blankets and cushions laid out. We had a lovely lady who was so helpful and friendly she made sure we had everything we...

6 of us booked up and went for a picnic at Felicity’s cafe. The blankets and cushions were all provided in the grounds of Quex. The waitress gave us a beautiful picnic hamper which was full of fab things. There was scotch eggs , pork...

Came here for a bite to eat with my husband and 2 year old son. Delicious sandwiches and cakes available and really nice atmosphere! I had a lovely lemon meringue cake. My sons sandwich cake with crisps and some salad. Really recommend.

I booked an at home Afternoon Tea for 3 to be delivered today for my dads birthday and it was delicious- as their food always is. It came in perfect time too and contacting them to book is super easy! nothing came squashed either which...

Had a wonderful afternoon tea today. It was amazing and loved that as well as the sandwiches, you also had plenty of other savoury items, ie quiche, cheese scone etc before diving into some very tasty scones cream and jam, followed by yet more delicious...

Had tea and cake here after visiting the museum and gardens. The prosecco and strawberry cake was AMAZING. Cant wait to go back and try more cake :)

Proper home cooked food! Great service and lovely staff! Will definitely recommend and go again! Thanks

Had a lush sandwich, can’t stop thinking about it😍 really good service and a lovely place to eat😍😍😍